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Fresha vs Treatwell Comparison

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Overview

Category Leaders

Fresha is the world's leading online booking software for the beauty and wellness industry. Boost your sales and attract...

Save time to focus on your talent with Treatwell's smart salon management software, and grow your business effortlessly....

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

Free

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

195

Per year

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.9

1.3K

5

4

3

2

1

1.2K

81

15

6

17

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

4.6

269

5

4

3

2

1

205

45

8

1

10

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

Pros

Brilliant great managers that keep you on track to make sure you are optimise all the features that are constantly being updated.
It makes my business run more efficiently, at a higher profit and a seamless experience for my clients. Everything about this system just works, the team have done an excellent job.
I like that it’s an easy program to use with great functions that are improving all the time.

Pros

Professional and friendly it is helpful 🙂 my quirys are answered and I am happy with the service.
It is very easy to use, and the CUSTOMER SERVICE is OUTSTANDING. Very responsive and always able to help with any enquiries or issues.
I really enjoyed having the income boost in January. Just liking the clarity and simplicity.

Cons

The customer support service is terrible - I have had payments taken from clients that have not been transferred to me causing cash flow problems.
You will also be manipulated and pressured and lied to to get you off the free system and onto the payment system.
Even though your no show fees could end up paying for the fees, if you do not have any no shows a lot of your earnings are then left to pay for the fees.

Cons

Connect is now very annoying with all bookings to check out and penalties for cancelling appointments even though client emailed me to cancel it.
There is no option to block bookings without preparing or taking deposits, that is extremely annoying.
Limited functionality/ restricted when integrating the booking widget into our website. Not possible to ingrate it with another booking system.
  • Vendor responds to reviews
  • Last review22 days ago
  • Vendor responds to reviews
  • Last review9 days ago

Key features

  • Total features84
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Before & After Pictures
  • Billing & Invoicing
  • Booking Management
  • Booth Rental Management
  • Calendar Management
  • Calendar Sync
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Profiles
  • Commission Management
  • Confirmation/Reminders
  • Contact Database
  • Credit Card Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Mobile App
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Debit/Credit Card Processing
  • Discount Management
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Email Reminders
  • Employee Management
  • Employee Scheduling
  • Event Scheduling
  • Faculty/Staff Management
  • For Barbershops
  • For Medical Spas
  • For Salons and Spas
  • Gift Card Management
  • Group Scheduling
  • HIPAA Compliant
  • In-Person Payments
  • Inventory Management
  • Inventory Tracking
  • Loyalty Program
  • Marketing Automation
  • Mobile Access
  • Mobile Alerts
  • Multi-Location
  • Multiple User Accounts
  • Online Booking
  • Online Payments
  • Payment Processing
  • Payroll & Commissions
  • Payroll Management
  • Performance Metrics
  • Point of Sale (POS)
  • Practice Management
  • Price/Margin Management
  • Promotions Management
  • Ratings/Reviews
  • Real-Time Reporting
  • Recurring Appointments
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Room Booking
  • SMS Marketing
  • SMS Messaging
  • SMS Reminders
  • Sales Reports
  • Scheduling
  • Social Media Integration
  • Staff Management
  • Task Scheduling
  • Timesheet Management
  • Transaction History
  • Treatment Packages
  • Website Integration
  • Total features58
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Before & After Pictures
  • Billing & Invoicing
  • Booking Management
  • Booth Rental Management
  • Calendar Management
  • Calendar Sync
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Profiles
  • Commission Management
  • Confirmation/Reminders
  • Contact Database
  • Credit Card Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Mobile App
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Debit/Credit Card Processing
  • Discount Management
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Email Reminders
  • Employee Management
  • Employee Scheduling
  • Event Scheduling
  • Faculty/Staff Management
  • For Barbershops
  • For Medical Spas
  • For Salons and Spas
  • Gift Card Management
  • Group Scheduling
  • HIPAA Compliant
  • In-Person Payments
  • Inventory Management
  • Inventory Tracking
  • Loyalty Program
  • Marketing Automation
  • Mobile Access
  • Mobile Alerts
  • Multi-Location
  • Multiple User Accounts
  • Online Booking
  • Online Payments
  • Payment Processing
  • Payroll & Commissions
  • Payroll Management
  • Performance Metrics
  • Point of Sale (POS)
  • Practice Management
  • Price/Margin Management
  • Promotions Management
  • Ratings/Reviews
  • Real-Time Reporting
  • Recurring Appointments
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Room Booking
  • SMS Marketing
  • SMS Messaging
  • SMS Reminders
  • Sales Reports
  • Scheduling
  • Social Media Integration
  • Staff Management
  • Task Scheduling
  • Timesheet Management
  • Transaction History
  • Treatment Packages
  • Website Integration

Integrations

  • Total integrations2
  • Dropbox Business
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Power BI
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Shopify
  • Slack
  • Stripe
  • WordPress
  • Xero
  • Zapier
  • authorize.net
  • Total integrations4
  • Dropbox Business
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Power BI
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Shopify
  • Slack
  • Stripe
  • WordPress
  • Xero
  • Zapier
  • authorize.net

User reviews that mention these apps

AvatarImg
AvatarImg

Kevin P.

Health, Wellness and Fitness, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Fresha logo

Fresha

Avoid Fresha

Reviewed 3 years ago

Poor. I was over £400 down from using Fresha (16 appointments unpaid for)

Pros

The Fresha Website looks nice and easy to use.

Cons

Trialled Fresha for a few months. Previously used Treatwell. Wanted to set Fresha up to allow for appointments that were pre-paid. This is no possible. Instead had to set it up where customers had authorised card details. This is where Fresha fails as a booking system. Of the 28 appointments booked through Fresha we were only able to charge 12 of them. 16 appointments booked through Fresha were unable to be charged for.

Vendor response

Hey Kevin, Thank you for taking the time to share your feedback. We're sorry to hear that our service did not satisfy your expectations. With Fresha, clients are never charged in advance as we've found that charging upfront deposits or fees can discourage people from booking. Clients are charged after their appointment at checkout. If a client cancels late or doesn't show-up, you can charge...

MG
AvatarImg

Mary G.

Health, Wellness and Fitness, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Treatwell logo

Treatwell

Great customer service

Reviewed 9 months ago

I have been using it for a few years. Now but find it quite expensive. Other competitors are cheaper. The main thing stopping me moving is I have good reviews which I don’t want to lose. However this is under review as I am trying to keep cost down.

Pros

Great customer service and easy to use. Great feature with too rated

Cons

High commission AND high monthly fees. Other platforms such as Fresha are much cheaper. The only reason I have stayed so long is because of my reviews.

ES
AvatarImg

Emily S.

Health, Wellness and Fitness, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Treatwell logo

Treatwell

Awful!

Reviewed 2 years ago

The more and more I keep using treatwell the more and more I get frustrated. Bearing in mind salons are their main source of income which would make you think they would listen to you, help you. Nooooo all they care about is getting their money. I will definitely look at moving to Fresha who are partner orientated and not money orientated. I was told by 5 different members of staff that clients can’t...

Pros

The lovely clients you can create, you can add your own clients

Cons

The staff / booking system / review department.