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Fresha vs Treatwell Comparison (2026)

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Good recommendations?

Fresha

Treatwell

Overview

Fresha is the world's leading online booking software for the beauty and wellness industry, including spas. Boost your sales and attract new clients with an all-in-one solution for salons, spas, barbers and therapists.

All-in-one salon software app that lets you manage your business easily, on-the-go, 24/7, with automated appointment reminders and digital client lists.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No videos yet

Pricing

Starting from

14.95

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

9.99

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.8

1.4K

1.2K

Value for money

Ease of use

Features

Customer support

89%

would recommend this app

4.4

286

205

Value for money

Ease of use

Features

Customer support

73%

would recommend this app

Pros

“I will be cancelling my whole debit system and booking system with my salon with this company they like to charge everything that they absolutely can and there’s definitely just as good other companies out there for booking systems besides Fresha that does just the same.”

Catherine B.

Business owner an aesthetician.

“It’s not a complex system which is appealing to a small business along with the cost, however there are some usability issues that could be easily be fixed if they had good product [sensitive content hidden] and tech support.”

Pamela T.

President

“I have inquried about this to Fresha several times, as I use their QR code at my store to allow my clients to book an appointment, however, I still get charged for those customers, as if they intially found my services through Fresha, though this is not the case.”

Erik K.

Massage Therapist

Pros

“I have used the platform for many years and find it convenient for managing my business and appointments.”

Yulia K.

Makeup and hair

“I especially appreciate the booking and appointment management system.”

Yulia K.

Makeup and hair

“Charging new customers fee even for regular customers that booked in the past ! If they haven’t booked within certain period .”

Oksana S.

Beautician

Cons

“Fresha can have some bugs or issues in its booking system at times, including error messages or blank screens.”

Andie T.

Student

“I follow Fresha’s own advice by sending my direct booking link, yet the system still flags client as new marketplace clients. Despite clear evidence, support refuses to refund the fees, citing rigid policy and technicalities.”

Catherine N.

Holistic Therapist

“Unable to add two therapists to one appointment, latest pricing structure is far to expensive and unfair on very small businesses.”

Suphotjana P.

Operations Manager

Cons

“I also currently have difficulty changing some settings in my services and pricing menu.”

Yulia K.

Makeup and hair

“Not great at integration with other system, can cause a lot of extra work if you’re running a busy salon as lack of integration is causing unnecessary wait of time (dealing with double booking)”

Anna M.

Owner, web developer, designer

“Another concern is that over the past year I have received noticeably fewer bookings through Treatwell compared with previous years, especially recently.”

Yulia K.

Makeup and hair