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Treatwell Logo

Salon software linked to Europe's leading beauty marketplace

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Treatwell - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: August 2026

Treatwell overview

What is Treatwell?

Treatwell Connect is the salon management software that lets hair salons, beauty salons, barbershops and spas run their entire business from one platform: calendar, staff, clients, payments and marketing.

What Treatwell Connect does

Calendar and appointments: plan, edit and sync appointments in a few clicks, from desktop, tablet or smartphone. Manage multiple locations and staff members from the same calendar, with drag-and-drop scheduling, automatic reminders and real-time notifications on new bookings, changes and cancellations.

Fewer no-shows: unlimited, automatic and free SMS and email reminders confirm appointments and free up slots as soon as a client cancels, saving time on the phone and keeping the diary fuller throughout the week.

Client management: a centralised client database with treatment history, preferences and personal notes, so you recognise every client at a glance and personalise each visit, even when a different staff member serves them.

Payments and POS: take payments in-salon and online with the same system, manage vouchers and packages, and get automatic reporting on transactions without reconciling till and diary by hand.

Marketing and retention: build promotions for slower hours, last-minute offers to fill empty slots, and upsell products or vouchers at the right moment right after treatment; automatically request a review after every appointment to build your online reputation.

Reporting and insights: dashboards covering revenue, staff performance, fill rate and most-booked treatments, so decisions are based on data rather than guesswork.

What sets it apart from other salon software

Unlike standalone software, Treatwell Connect is integrated with the Treatwell marketplace, Europe's leading beauty & wellness booking platform, with over 150,000 partner salons and millions of active clients every month. Salons on Treatwell Connect can combine day-to-day operations with visibility and new client acquisition through the marketplace, Google, social media or their own website via built-in booking widgets: not just a tool to organise the clients you already have, but also a channel to find new ones.

Who it's for

Treatwell Connect is built for owners and teams at hair and beauty salons, barbershops, beauty clinics and spas, from independent businesses to multi-location chains, who want a system that's simple to use every day and helps both run the business and grow the client base, without juggling two separate tools.

What's included in the price

Every plan is built to avoid the extra fees that add up with other salon software: adding staff members to your account costs nothing extra, so the price does not rise as your team grows. Appointment confirmations and SMS reminders are unlimited and included, with no per-message charges. Repeat bookings from clients you already have never carry a commission, no matter how they were booked. Payouts from card payments land in your account daily, with no additional fee for faster access to your takings. Both the free "Book now" button, a simple link that sends clients straight to your booking page, and the fully integrated booking widget, which lets clients browse your treatment menu and book without ever leaving your website, are commission-free on your website and social media. And an integrated Google My Business Profile solution is included, letting clients book directly from your Google listing without a separate tool or setup.

Starting price

9.99flat rate /
per month

Alternatives

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Pros & Cons

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Salon Management

Booking System

Client Management

Pricing

Payments

Bugs and Issues

Treatwell’s user interface

Ease of use rating:

Treatwell review summaries overview

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(26)
3-4(55)
5(204)

What do users say about Treatwell?

Users report that Treatwell makes appointment booking and salon management easy, with intuitive features, mobile access, and the ability to organize schedules from anywhere. They appreciate how it brings in new clients, streamlines bookings, and saves time for both staff and customers, who enjoy the convenience of online reservations and reminders. They find the platform user-friendly and helpful for managing client information and business operations.

Reviewers indicate that some experience issues with payments, high commissions, and delayed payouts, as well as occasional bugs and technical glitches. They feel customer support can be slow or unresponsive, and express frustration with cancellation policies and limited customization options.

Select to learn more


Who uses Treatwell?

Based on 285 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Health, Wellness and Fitness
Fine Art
Design
Consumer Services
Others

Use cases

Appointment Scheduling
Salon
Scheduling
Massage Therapy
Spa

Treatwell's key features

Most critical features, based on insights from Treatwell users:

Point of sale (pos)
Confirmations/Reminders
Calendar management
Online booking
Client database
Inventory management
Mobile access
Electronic payments
Employee management
Recurring appointments

All Treatwell features

Features rating:

Activity dashboard
Alerts/Notifications
Appointment management
Appointment scheduling
Automated scheduling
Availability indicator
Availability management
Billing & invoicing
Booking management
Calendar management
Calendar sync
Client database
Client management
Client profiles
Confirmations/Reminders
Contact database
Credit card management
Credit card processing
Customer database
Customer history
Customer mobile app
Customizable forms
Debit/Credit card processing
Discount management
Drag & drop
Electronic forms
Electronic payments
Email reminders
Employee management
For barbershops
For salons and spas
In-Person payments
Inventory management
Inventory tracking
Loyalty program
Mobile access
Multi-Location
Multiple user accounts
Online booking
Payment processing
Performance metrics
Point of sale (pos)
Promotions management
Ratings/Reviews
Real-Time reporting
Recurring appointments
Reminders
Reporting/Analytics
Reporting & statistics
Reputation management
Rescheduling
Reviews management
Scheduling
SMS marketing
SMS messaging
SMS reminders
Social media integration
Staff management
Third-Party integrations
Transaction history
Wait list management
Waitlist status tracking
Website integration

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Treatwell pricing

Value for money rating:

Starting from

9.99

Per month

Flat Rate

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about Treatwell price and value

Value for money rating:

To see what individual users think of Treatwell's price and value, check out the review snippets below.

“Charging new customers fee even for regular customers that booked in the past ! If they haven’t booked within certain period .”
OS

Oksana S.

Beautician

“Offers grear services and value with highly competitive prices.”
JS

Jennifer S.

Nutritionist

Treatwell integrations (2)

Integrations rated by users

We looked at 285 user reviews to identify which products are mentioned as Treatwell integrations and how users feel about them.

Integration rating: 4.5 (4)

We were only using Google calendar so it was critically important that we could integrate so we didn't miss any existing bookings.

Verified reviewer profile picture

Mai M.

VP Live Events

WordPress logo
WordPress

Integration rating: 4.0 (1)

Other top integrations

Treatwell customer support

What do users say about Treatwell customer support?

Customer support rating:

We analyzed verified user reviews to identify positive and negative aspects of Treatwell customer support.

A significant portion of users highlight fast, friendly, and knowledgeable customer support that resolves issues quickly.

Widespread user sentiment notes that support is easily accessible via web chat and phone, with helpful and professional staff.

The majority of users appreciate that queries are answered promptly, making the platform easy to use and reliable.

A limited number of users report slow or unavailable customer service, with some citing unhelpful responses and poor accessibility.

Support options

Knowledge base
Chat
Faqs/forum
Email/help desk
Phone support
24/7 (live rep)

Training options

Live online
Webinars
Documentation
Videos

To see what individual users say about Treatwell's customer support, check out the review snippets below.

“I had a customer who rescheduled 5 times within a month !”

OS

Oksana S.

Beautician

“However, it does tailor to more high-end services and the database they have may be limited depending on the country you live in.”

JL

Jaimy L.

Data Scientist

“Not helpful at all Whenever you have issue with customers they don’t deal with it”

OS

Oksana S.

Beautician

Treatwell FAQs

Q. Who are the typical users of Treatwell?

Treatwell has the following typical customers:
Small Business, Freelancers, Large Enterprises, Mid-size Business

These products have better value for money


Q. Does Treatwell support mobile devices?

Treatwell supports the following devices:
Android, iPhone, iPad


Q. What level of support does Treatwell offer?

Treatwell offers the following support options:
Knowledge Base, Chat, FAQs/Forum, Email/Help Desk, Phone Support, 24/7 (Live rep)

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