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Shepherd vs Covetrus Impromed Comparison (2026)

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Good recommendations?

Shepherd

Covetrus Impromed

Overview

The workflow-first PIMS built and driven by practicing veterinarians, so it feels second nature.

ImproMed aims to streamline business operations and create ideal workflows for veterinary practices. It helps track client data and aids the creation of wellness plans. Key features include inventory optimization, product and pricing management, enhanced reporting, and schedule management.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

299

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

5000

One-time payment

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.7

Value for money

Ease of use

Features

Customer support

90%

would recommend this app

4.0

262

105

Value for money

Ease of use

Features

Customer support

47%

would recommend this app

Pros

“Reminders typical as other PIms but no remind if never done.and it likes to double remind lab work (CBC/chem gets 2 reminders). ”

Dr. D.

Veterinarian

“The automated features (tasks like callbacks, forms to send to clients when booking online, discharges, approving estimates and pushing to the treatment and invoice) improves efficiency for the whole team as well as communication with clients.”

Sam F.

Owner, veterinarian

“From the time of the demo meeting to the actual setting up the program, every person has been an absolute pleasure and was a mostly "seamless" transition from paper to paperless/paper light.”

Elena B.

Veterinarian

Pros

“No other practice management software can be visually customized to see available resources at a glance.”

Jeffrey L.

Practice Manager

“Once a person learns the basics of the software, most things become fairly intuitive.”

Jeffrey L.

Practice Manager

“It is a geeks dream for being able to set up the way you and your staff will use this system.”

Holli D.

Practice Manager

Cons

“Software is completely not customizable, if u want to record any objective or physical exam findings you must use a physical exam form, not AI. ”

Dr. D.

Veterinarian

“No simple test results option, must manually enter (type Felv test negative)”

Dr. D.

Veterinarian

“Inventory management, updates chronically cause problems with the functionality of Shepherd, system goes down regularly lately, support can be tricky”

Amber G.

Manager

Cons

“The hardest thing the script labels you have to program and its not the easiest thing to do if you have never had to use programming keys.”

Holli D.

Practice Manager

“Cannot open multiple patients at once”

Erin M.

Veterinarian

“Wellness plans module is also not functional (cannot appropriately track these from a financial standpoint)”

Kirby P.

Veterinarian/Practice Owner