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IDEXX Neo
5
57
4
42
3
8
2
5
1
5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Neo: brilliantly simple, and completely ready to go.
Table of Contents
IDEXX Neo - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
IDEXX Neo overview
What is IDEXX Neo?
IDEXX Neo is for the independent veterinarian owner who wants to focus on their patients, not their software. It is intuitive to use and easy to learn, with all the features you need right where you need them. Switching to Neo is easy too, with built-in training that get your staff quickly up to speed. And because Neo is cloud-based, you can use it on any internet-connected device, anywhere. Easy to use, affordable and built to make switching simple: IDEXX Neo is ready to help you.
Starting price
per month
Pros & Cons
Switching Process
Integrations
Customer Support
Payment Processing
Medical Records
Pricing
IDEXX Neo’s user interface
IDEXX Neo review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.3
Features
3.9
Ease of use
4.4
Customer support
4.5
Reviews sentiment
What do users say about IDEXX Neo?
Users say IDEXX Neo is very user-friendly, easy to learn, and simple to set up, with intuitive navigation and helpful tutorials. They appreciate the responsive customer support, frequent updates, and the convenience of cloud-based access from any device, which allows for remote work and eliminates the need for expensive servers. They find switching from other systems smooth and value the time saved in daily tasks.
Some report that reporting features are limited and could be improved, and they experience occasional issues with internet dependence. They note that the software is best suited for small practices, with some features lacking for larger or more specialized clinics.
Select to learn more
Who uses IDEXX Neo?
Based on 117 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
IDEXX Neo's key features
Most critical features, based on insights from IDEXX Neo users:
All IDEXX Neo features
Features rating:
IDEXX Neo alternatives
IDEXX Neo
Starting from
290
Per month
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299
Per month
Digitail
Starting from
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/user
Per month
DaySmart Vet
Starting from
116
Per month
IDEXX Neo pricing
Pricing plans
Pricing details:
User opinions about IDEXX Neo price and value
Value for money rating:
To see what individual users think of IDEXX Neo's price and value, check out the review snippets below.
Lisa H.
LVT Instructor
PAMELA S.
Veterinarian and owner
IDEXX Neo integrations (3)
Integrations rated by users
We looked at 117 user reviews to identify which products are mentioned as IDEXX Neo integrations and how users feel about them.
Integration rating: 2.7 (3)
Integration rating: 5.0 (3)
“Love the ease of use with payment processing.”
Hunter D.
Head Groomer
Integration rating: 5.0 (2)
“inventory product purchasing”
Amy N.
veterinarian
Integration rating: 4.0 (1)
“The way we run payroll, its very critical that this connects. It does for the most part”
Pamela B.
Director
Integration rating: 3.0 (1)
Integration rating: 5.0 (1)
“Employee scheduling.”
Joe B.
System Administrator
IDEXX Neo customer support
What do users say about IDEXX Neo customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of IDEXX Neo customer support.
Widespread user sentiment highlights that IDEXX Neo customer support is friendly, knowledgeable, and quick to respond to issues.
A large number of users appreciate the ease of contacting support and the team's willingness to resolve problems and accept suggestions.
Support options
Training options
To see what individual users say about IDEXX Neo's customer support, check out the review snippets below.
“The help options and support team are great as well.”
Derek O.
Associate Veterinarian
“It has made managing records and clients and things so much easier.”
Leslie H.
Veterinarian
“I have been asking support about implementing this for years but have not gotten anywhere. ”
Harmandeep S.
Veterinarian
IDEXX Neo FAQs
IDEXX Neo has the following typical customers:
Small Business, Freelancers
These products have better value for money
Q. Does IDEXX Neo support mobile devices?
IDEXX Neo supports the following devices:
iPhone, iPad
Q. What level of support does IDEXX Neo offer?
IDEXX Neo offers the following support options:
Email/Help Desk, Phone Support, Chat, Knowledge Base
