App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Surpass
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Library automation system for public & corporate libraries
Table of Contents
Surpass - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: January 2026
Surpass overview
What is Surpass?
Surpass is a library automation software designed to help public, corporate, church, museum, and school libraries handle cataloging and circulation of books. The integrated patron management module enables administrators to import patron lists, create photo ID cards, and automatically send email reminders and payment overdue messages to users.
It offers an online public access catalog (OPAC), which allows members to search reading resources in real-time. The application lets users manage catalogs as per machine-readable cataloging (MARC) standards and scan international standard book number (ISBN) barcodes. Surpass also provides a self-service portal, which helps users check-in/out, renew library resources, and manage their accounts.
Surpass lets businesses personalize the OPAC interface using custom widgets, add book reviews, summaries, annotations, excerpts, table of contents, and author notes, and enhance search options. Other features include content management, an activity dashboard, automated notifications, inventory management, reporting, data import/export, custom fields, and more.
Key benefits of using Surpass
Prioritizes real-world library workflows over unnecessary enterprise features.
Responsive to Customer Feedback
Product updates are guided by actual librarian input, not generic market trends.
Proven in Real-World Library Environments
Trusted by libraries with limited resources and high service expectations.
Improves Patron Access to Materials
Clean, organized catalogs help patrons find what they need quickly and independently.
Supports Growing and Changing Collections
Scales comfortably as collections evolve without adding complexity.
Encourages Consistent Library Use
A user-friendly experience supports repeat patron engagement and trust.
Low IT Maintenance
No complex infrastructure required — ideal for organizations without dedicated IT staff.
Easy for Staff and Volunteers to Use
Minimal training required, making it ideal for libraries with limited staff, rotating volunteers, or part-time administrators.
Affordable, Predictable Pricing
Straightforward pricing without surprise fees, making budgeting simple for small organizations.
Personalized Customer Support
Direct access to knowledgeable support staff who understand your library’s unique needs.
Starting price
per month
Pros & Cons
Responsiveness
Adaptability
Simplicity
Guidance
Surpass’s user interface
Surpass pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.8
Features
4.7
Ease of use
4.7
Customer support
4.9
Reviews sentiment
What do users say about Surpass?
Users think Surpass is easy to use, with intuitive navigation and helpful tutorials that make training staff and volunteers straightforward. They appreciate its customizable features, strong cataloging tools, and flexibility for school and community libraries, noting that it meets a wide range of library needs and adapts well to different environments. They find customer support responsive, knowledgeable, and patient, consistently resolving issues quickly and offering guidance during setup and troubleshooting. Some report occasional bugs, minor interface challenges, and a learning curve, but they feel the support team is always available to help address these concerns.
Select to learn more
Who uses Surpass?
Based on 128 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Surpass's key features
Most critical features, based on insights from Surpass users:
All Surpass features
Features rating:
Surpass alternatives
Surpass
Starting from
55
Per month
Fishbowl
Starting from
No pricing info
ShipStation
Starting from
14.99
Per month
Caspio
Starting from
540
Per month
Surpass pricing
Pricing plans
Pricing details:
User opinions about Surpass price and value
Value for money rating:
To see what individual users think of Surpass's price and value, check out the review snippets below.
Stacey F.
Alliance for Children, Education Stars Program Director
Elizabeth M.
Church librarian
Surpass customer support
What do users say about Surpass customer support?
Customer support rating:
We analyzed 66 verified user reviews to identify positive and negative aspects of Surpass customer support.
Widespread user sentiment highlights Surpass customer support as prompt, knowledgeable, and highly responsive to inquiries.
A significant portion of users appreciate the variety of contact options, including phone, email, and chat, for reaching support.
Broad user base reports that support staff are friendly, patient, and go above and beyond to resolve issues thoroughly.
Frequently reported by users, the support team is available, approachable, and provides clear, non-technical explanations.
Support options
Training options
To see what individual users say about Surpass's customer support, check out the review snippets below.
“Surpass has the best customer service and support! When I have a question about the Surpass Central product, they provide a variety of ways that I can contact them to reach out for help. ”
Misti S.
Media Specialist
“We've had a few glitches and a bit of a learning curve on my part, but Surpass customer support has been knowledgeable and supportive in getting through each issue.”
Cathy G.
School librarian
“All the staff at Surpass are friendly, helpful, and caring to their customers and take care of all your needs in a timely manner.”
Ellen K.
Surpass FAQs
Surpass has the following pricing plans:
Starting from: $55.00/month
Pricing model: Subscription
Q. Who are the typical users of Surpass?
Surpass has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business
Q. What languages does Surpass support?
Surpass supports the following languages:
English
Q. Does Surpass offer an API?
No, Surpass does not have an API available.
Q. What level of support does Surpass offer?
Surpass offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
