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VETbuddy

Veterinary clinic management and electronic medical records

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VETbuddy Pricing, Features, Reviews and Alternatives

VETbuddy product overview

What is VETbuddy?

VETbuddy is a web-based veterinary practice management solution which allows veterinary clinics to manage their records and workflows from one central, paperless system. The online system can be used on desktop or mobile devices to manage and access electronic medical records (EMR), appointments, certificates, bills, equipment, inventory, and more. VETbuddy also offers tools for communicating with clients, gaining insight through business intelligence, allowing client self service through a portal, invoicing customers, and more.

Key benefits of using VETbuddy

  • VETbuddy supports a 100% paperless clinic operation, using prefilled consent, admission, patient education material and hospitalization forms. Signatures can be captured electronically on a mobile or tablet.

  • The appointment module includes patient and client registration, vet duty rota, selection of medical complaint and automatic time allocation, consultation room and equipment reservation, calendar, email, SMS or app appointment confirmation, and more.

  • The inventory management module allows users to track their inventory quantities, and supports individual clinics, as well as management of central warehouses for chains of clinics, and stock can be transferred between clinics.

  • The admission module allows users to reserve cages, admit patients online, transfer cages, extend or shorten admission time periods, send photos to owners after pets are admitted, mark cages for cleaning, and more.

  • The electronic whiteboard allows users to view live medical statistics for each admitted patient, as well as their vital signs, medical procedures, medications, and more, on a tv monitor or tablet display. This eliminates the need for traditional whiteboards or paper updates.

  • The referral clinic module allows specialty hospitals to manage referring clinics and track which of their new clients are being referred from which doctors or clinics. Referring doctors are also able to send across medical records and patient information when referring a patient.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Chat
    Email/Help Desk
    FAQs/Forum

    Training options

    Live Online
    Documentation
    In Person

    VETbuddy pricing information

    Value for money

    5.0

    /5

    5

    Starting from

    ic-pricetag

    No pricing info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    VETbuddy features

    Functionality

    5.0

    /5

    5

    Total features

    24

    1 categories

    Most valued features by users

    Third Party Integrations
    Inventory Management
    Billing & Invoicing
    SOAP notes
    Imaging and X-rays
    Calendar Management
    Electronic Signature
    Estimating

    Functionality contenders

    VETbuddy users reviews

    Overall Rating

    4.8

    /5

    5

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10
    Rating distribution

    5

    4

    3

    2

    1

    4

    1

    0

    0

    0

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Vetbuddy

    Reviewed 3 years ago
    Pros

    Ease of access and maintenance of all records in one place.

    Cons

    Accepting of advance payments is difficult

    Vendor response

    Regarding advance payments, we simply use the "Deposit" function. In fact we always require deposit for any major surgery or treatment above a fixed threshold. For hospitalized patients we often require multiple deposits if new diagnostics or treatments are agreed upon with the owner, and we simply book these deposits. We only issue one invoice at the time of discharge, and the deposits are automatically credited against the invoice. Any balance amount is received or refunded at the time of discharge. I hope this is helpful.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great for clients, vets & managers

    Reviewed 4 years ago

    Easy to use for all stakeholders. Great support. Ongoing releases of new features. Hard to fault them.

    Pros

    Straightforward workflows, made all the easier by having user-role specific user-interfaces. Group plans are a real time saver for vets. Client portal provides a useful client engagement opportunity. Accounting software integration and in-built business intelligence reports incredibly useful in management role.

    Cons

    We never quite cracked client-engagement with the client portal at our clinics but the developers are incredibly responsive to feedback, and I think this is just an indicator that this solution is ahead of the curve and future-ready.

    Vendor response

    It is notoriously difficult to get a high rate of usage of the online client portal. Clients tend to forget their password, or just pick up the phone instead of logging in. We try to make the client portal easy and intuitive to use, and we now allow clients to access directly without login if they receive an email from us. As we evolve towards mobile access we expect higher rates of online client engagement.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    A great software

    Reviewed 4 years ago

    If you are looking for a holistic software that enables you to manage your entire veterinary business, no matter what the location, then Vet Buddy is the perfect option. This web based application has transformed the manner in which we are able to manage our entire operation from any remote location. The software is easy to use and requires very little training to get started. It is comprehensive, and is packed with features to cater for almost any requirement. The team at Vet Buddy is dedicated and prompt in their responses to any query. A must for anyone looking to take the next step in improving their veterinary business.

    Pros

    It is scalable. Perfect for practices that are expanding to multiple locations. Wide features.

    Cons

    Takes some time to get used to, but great customer support.

    Vendor response

    I share your view that VETbuddy is perfect for a clinic group that is expanding to multiple locations. Getting up and running becomes easier for each new clinic you add because most of the items, settings and templates are identical, yet you still have the flexibility to set different prices if that is required. It becomes very easy to share or transfer patients, stock items and doctors between clinics using automated processes.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Veterinary practice management

    Reviewed 4 years ago

    This is definitely helping us to make clinic flow as we wanted and reports are really good, way to observe professional productivity of staff and way pets been treated. Being products also can be billed so this give us a single solution for all requirements. Great experience overall.

    Pros

    This software gives few very nice features like history form and exam form can be designed the way we want as per clinic requirement Really good for multiple locations Templates are there for different forms and this gives a pet parent parent portal along with is really great feature.

    Cons

    This software can have some colour coded clickable items for more easily understand the workflow. But not really a great drawback but this can make this software very presentable.

    Vendor response

    Regarding work flow we found it very helpful to prepare a few core protocols that define our core business rules, and how they are applied to the VETbuddy workflow. Concerning Billing, we defined how to use the Plan Builder, the definition of Carting a product or service, and rules around consolidated Invoicing at the time of discharge. The workflow concerning each visit and the creation of medical records to match each unique complaint is also important to define. Workflow concerning stock control is another very important area, which require quite a lot of effort to manage on a daily basis, but once it running the benefits are significant in terms of minimizing out of stock incidents.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Happy With Vetbuddy

    Reviewed 3 years ago

    Discipline, Helps stop leakages in the clinic. Easy access to EMR helps to send it to clients or to the referrals.

    Pros

    Being cloubased can access from anywhere. Helps all memebers of the healthcare team to stay in same page as every one has follow SOAP.

    Cons

    Following SOAP demands descipline. Initially some may feel a bit tideous to work but in short time one gets used to it.

    Vendor response

    Being cloud-based is truly a godsend. Being able to access VETbuddy from any PC or mobile device at any time is very convenient for pet owners, doctors and hospital managers. Being able to view live information in real time is invaluable. Once in a while we lose our internet connection, but it was easy for our clinic staff to continue the clinical work using pen and paper, and then updating the records once we are back online. Just remember to keep an up to date pricing file which you can download or print out from VETbuddy from time to time, so you know what to charge the clients if your are off line.

    VETbuddy FAQs and common questions

    Q. What type of pricing plans does VETbuddy offer?

    VETbuddy has the following pricing plans:
    Pricing model: Free, Subscription
    Free Trial: Available


    Q. Who are the typical users of VETbuddy?

    VETbuddy has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


    Q. What languages does VETbuddy support?

    VETbuddy supports the following languages:
    Finnish, Italian, Korean, English, Polish, Chinese (Simplified), Japanese, Swedish, Turkish, Russian, Ukrainian, Danish, Hebrew, Thai, Norwegian (Bokmal), Portuguese, French, Hungarian, Czech, Dutch, Chinese (Traditional), German, Spanish


    Q. Does VETbuddy support mobile devices?

    VETbuddy supports the following devices:
    Android, iPad, iPhone


    Q. Does VETbuddy offer an API?

    No, VETbuddy does not have an API available.


    Q. What other apps does VETbuddy integrate with?

    VETbuddy integrates with the following applications:
    QuickBooks Online Advanced, Xero


    Q. What level of support does VETbuddy offer?

    VETbuddy offers the following support options:
    Chat, Email/Help Desk, FAQs/Forum

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