VitusVet vs Instinct Science

DaySmart Vet

Covetrus Pulse

DaySmart Vet provides easy-to-use practice management software to automate tasks, streamline workflows, and improve communication.

Instinct Science

Instinct is the new cloud-based operating system for the modern veterinary hospital: a full electronic medical records and practice management system.

Meet Covetrus Pulse, the industry’s first all-in-one vOS. With Covetrus AI, save 6+ hours a week*, streamline visits, and auto-generate SOAP notes, all while focusing on delivering exceptional patient care. And it's all at no extra cost!

Pharmacy Manager

I have never had to wait longer than an hour to hear back from a member of the support staff and they always help us resolve any issues we may have.

Head Receptionist 

Every time I need customer service they respond quickly and are really helpful.

The Veterinary Practice Management Solution that keeps your practice moving and your clients happy. VitusVet is everything you need to streamline workflows, grow revenue, increase pet owner satisfaction, improve client communication and increase client loyalty.

Activity Dashboard

Alerts/Notifications

Appointment Scheduling

Client Management

Communication Management

Confirmations/Reminders

Customer Database

Electronic Payments

Email Reminders

Patient Records Management

Payment Processing

Prescription Processing

Reminders

Reporting & Statistics

Self Service Portal

SMS Messaging

Third-Party Integrations

Treatment Planning

Workflow Management

Proprietary

VitusVet

Web-based

iPhone

iPad

Android

Windows

Linux

Chromebook

Cornerstone Software

Basic

Director of Marketing

VitusVet is also the only platform that allows the ability to share medical records (not just vaccine hx) with clients -- this sets them apart from other options and clients absolutely love this feature.

Not only does it help our clients easily schedule appointments but it also helps them manage, request, refill, and pay for their pets medications.

Practice Owner

Every time I have implemented VitusVet at a practice (over 20 and counting) I have seen an almost immediate increase in appointment requests and prescription requests.

Owner Manager

There are times when the client does not get patient reminders for services, that part is frustrating because the client becomes upset they were not reminded.

Practice Manager

VetShipRx is such a unique product to be able to offer to clients, it's really helped to maintain an in-house pharmacy.

Executive Director

I also love the entire customer engagement platform as it has made it easier and streamlined our work flow and customer communication.  

The ability to take payments over text and email is really helpful.

Hospital Manager

We are finding a high volume of communications going to spam that wasn't happening from our email.

has saved us so much time and energy being able to text clients vs call

Veterinary Technician

Difficult to change settings for automated texts/emails/appointment requests.

Manager

Having the ability for text communication with owners.

The text feature is my favorite way to communicate with our clients.

Client Service Representative

Wish there was a field for Quantity when clients request a refill.

We've always had great success with our Request An Appointment feature as well.

We switched to Vitusvet for the prescription ordering module and love it.

Reminder system - not always correct & have to sent too many.

Keep expanding your integration options.  

They are very on top of it and have easy to follow instructions for changes that need to be made.

Practice Manager, LVT

The convenience and price are the most attractive parts of VitusVet

Does have many tools to improve your services.

The rep was quick to assist with out problem and worked to get it resolved asap.

Receiptionist

The handling of my issue was dealt with quickly.

VitusVet's customer support is top-notch.

I have always had excellent support from Vitus Vet in the event that I have ever needed help.  

Manager 

I am truly happy that we found a service that 1. can confirm our scheduled appointments and 2. can allow our staff to easily text clients updates and picture regarding their pets.

I love VitusVet and it is one of the best decisions I made for our clinic.  

The app helps clients have their pets medical info with them at all times which is especially useful if they are at the ER and we are closed.  

The ease and convenience for our clients.

I was very pleased with their handling of the matter.

Overall experience has been good and customer service is always very responsive.

They are great to work with and they are quick in getting back to you.  

The ability to to text throughout the software and the text be integrated with our practice management system

Veterinarian and Partner

integration, texting capacity, ease of use

Creating email and text campaigns is very clunky and the save/draft process makes it take longer than it should.

Staff Coordinator

We have 2 payment terminals from Vitus Vet and they always connected and disconnected from the wifi at random times.  

IT Operations Manager

Our clients can just text and do not have to call and go through our reception area to check in or get simple questions answered.

Can customize reminders for appointments and surgeries

The appointment requests do not correspond with what  appointments slots are taken.

OFFICE MANAGER

Clients are able to request appointments through VitusVet.

One of the most utilized features is the vitusvet connect feature.

Customer Support

Appointment Requests

Text Communication

Client Support

Practice Management

Pricing

Bugs and Issues

Connect Feature

Medical Records

Freelancers

Small Business

Large Enterprises

Mid-size Business

Shepherd

The workflow-first PIMS built and driven by practicing veterinarians, so it feels second nature. 

Also, some new services are subscription based, but they're optional and unnecessary if you don't want them.

Office Manager

We are a 24 hr emergency hospital and having the knowledge that we have an actual human for support the entire 24 hours is invaluable to us (BeepBoop is helpful, too!)

Hospital Administrator

The 24/7 chat feature allows team members to get help or make suggestions in real time, and the response is virtually immediate.

Accounting

Billing & Invoicing

Calendar Management

Charting

Data Import/Export

Document Management

Document Storage

Electronic Signature

EMR/EHR

E-Prescribing

Historical Reporting

Imaging and X-rays

Inventory Management

Invoice Management

Live Chat

Medical Billing

Patient Intake

SOAP notes

Status Tracking

Task Scheduling

Template Management

By industry, Instinct Science reviewers are most commonly professionals in veterinary (91%). The most frequent use case for Instinct Science cited by reviewers is veterinary (100% of reviewers).

Users and use cases

Instinct Science is a veterinary tool offering key features such as treatment planning, charting, patient records management, and prescription processing, among others.

ezyVet

IDEXX Neo

SmartFlow

Hippo Manager

PetDesk

Our medical team is able to customize templates to their preferances and finds the integration with our medical services and referral partners seamless.  

The anesthesia charting for accurate monitoring, the whiteboard feature for inhospitality patient care, and the ability to put in orders and have them be math-checked to reduce potential incorrect dosing.

Emergency Veterinarian

Sometimes we have multiple similarly named line items because we have different item names for the treatment sheet (e.g. ECG hourly) that we don't want to have charged to the invoice as 12 separate items each hour during the shift, so then we have an ECG hourly per 12 hour charge.

Veterinarian

The rest of the PIMs is a little more clunky and the medical records sent to other hospitals are cluttered and a bit harder to interpret.

Medical Director

This is a difficult questions because of Instinct Science's willingness to take feedback and act on feedback. When there is a place for improvement I submit the information and have seen action on many of the requests.

Still a few kinks to work out- transferring estimates to billing, ensuring certain charges are taken care of, etc

Client Service Respresentative

There have been small bugs here and there, such as every now and then there may be a delay in documents being generated, or the program suddenly runs slowly, etc.   But these instances are not common at all and when they occur, the Instinct team are quick and very communicative about the issues and get everything handled quickly while keeping us thoroughly updated.

Licensed Veterinary Technician

Treatments sheets are clean nd organized and have a ton of fail safes to prevent incorrect dosing or double medicating.

Office and Accounts Manager

Day-to-day tasks—from triage to lab integration—are smooth, and the support team is responsive and open to feedback.

Veterinary Nurse Manager

We have seen significant workflow improvement, capturing previously missed charges, and the best part is that Instinct is incredibly user friendly and easy to navigate.

Vetereinarian

Toggling back and forth can cause some time delay when toggling between treatments to fill out discharges.

Patient Care Coordinator

I like that plumbs is built in and that discontinued items are still on the treatment sheet to review if needed.

I'm one of those guys who adds profanity into my Google search terms to bypass any AI answers.  

Associate veterinarian

I love that I can pull up my patients treatment sheet anywhere in the hospital and make additions when I think of them rather than the next time I find myself in ICU.

Medical Director, owner

The inability to search patients based on things like diagnoses.

Veterinary Technician, Oncology

I like how one can duplicate rechecks and then pop-in the necessary snippets into the required fields without having to re-type everything out.

ICU and ECC CVT

Also occasionally, the lag time for the "tagged to" symbol to appear on a patient's chart is slow, so multiple coworkers have started to work on the same patient without realizing it.

ER Veterinarian

Sometimes they make interface changes I don’t love but they are always open to feedback and they will quickly edit things for userability as needed.

Hard to Incoorperate Old Records, Merge Systems, & Sometimes Find Records.

There are a lot of options and set up takes some time to ensure things are working best for your hospitals needs.

Associate Clinical Professor

difficult to use for monitoring things that are more frequent than hourly such as transfusion monitoring (q15 min), pressor titration (q5-30min), etc.

The first weekend we were open, they were available the entire time we were open (10 hours a day) in case we needed any help.  

Instinct has several unique features that promote a positive working experience and takes the burden off of several aspects of ER.

Emergency veterinarian

I have worked in the veterinary industry for 13 years and this program is by far, the easiest, most efficient and intuitive program to use for record keeping and hospitalized treatments.

ECC RVT

Anesthesia sheet can be a bit difficult to insert CRI's and other changes that are coming.

The EMR and charge capture integration with the terminals is great.

I'd love to use the electronic medical records aspect, but we have not yet implemented.

Registered Veterinary Nurse

Very intuitive software and love the color when medications are scheduled, due or outstanding.

Visual feedback (color change) when orders and treatments are scheduled, due, overdue, and completed.

I love how we have a lot of resources we have with the app, the handouts for clients are really helpful

Registered Veterinary Technician - Anesthesia Lead

I love it, tell people that I love it and convinced my surgeon friend who opened his own practice to use it as his main practice management software.

The massive improvements over the past 3 years in functioning, integrations, and growth have made my job much easier.

Vet Tech

The search feature is a little hard to work/find sometimes as someone who isn't very good with technology.

Sure, one of the main features/points is for charge capture, which is important, I am more of the how does it help me do my job.  

VitusVet vs Instinct Science Comparison (2026)

VitusVet

Instinct Science

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives