Page 2 | WebSelfStorage Reviews - Pros & Cons, Ratings & more

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WebSelfStorage is a facility management solution for self-storage businesses, which offers online advertising and reservations, automated customer payments, tenant insurance, and more. The software can be accessed from any web-enabled device, allowing users to manage their facility from anywhere.

WebSelfStorage

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Web-based

iPad

iPhone

First, you must know, the program is developed in a way for constant accountability. It also makes it difficult for a rouge employee to perform a task which could be seen as dishonest or fraudulent.

I walked into my job on the first day not knowing what to expect and was so thankful the software was so user friendly. Their webinars are fabulous too and I learn something new every time.

I really appreciate the quality of the reports associated with WSS; the reports are easy to read and full of useful information. The software has a nice, modern look to it that is very user-friendly.

Webself storage is a great site for self storage facilities. I have the pleasure of working with my rep she has been so much help.

WSS rewrite, upgrade, or whatever they will call it next, is the worst software, with the worst customer service that I have ever come across throughout the years.

From the time this software upgrade was implemented, it has been a disaster. No words can express my disappointment, frustration and anger with this upgrade with no option to decline.

There are security issues that cannot be mentioned here, for fear of them being exploited by not-so-ethical entities.

Same as the Web-Best fiasco a few years back). The functionality and and user friendliness of the software is terrible and there is nothing intuitive about it anymore.

The site map design was so easy. The operational benefits are great and help me know what's going on at a glance.

The "Dashboard" is a great feature, quickly leading you to what you need for your customers.

The reports are fantastic to let you know who did what, the management reports of what your rents and sales have been.

I would say consider this product, It is cost effective, and I personally LOVE the support I get from Uhaul Affiliate support network when it comes to any and all issues.

Excellent, simple and easy. Great support staff, well trained and well lead.

Overall business has improved greatly. The integration of the tenant insurance and reporting for multiple facilities are our most favorite features.

We just got upgraded and it is so bad stay away at all costs.

The bugs, and lack of contact/support during crucial business times is not acceptable.

The say they integrate with several 3rd parties but it is not true integration, manual processes must come into play in all APIs. Terrible software that needs to be scrapped and built correctly.

When another user tries to log on sometimes it will say that the profile was left open and no one can access it.

Tredds Self Storage Software

Microsoft Excel

Great Improvement from Old Version

Ups and downs but they have always been the most affordable software.

Solid. Setbacks and mistakes happen but their customer support really is second to none.

I've had a great experience with WebSelfStorage. While some competitors may have similar features, I found the functionality and cost of WSS to be unmatchable.

Shalimar Self Storage Converts to WSS from Sitelink

Thanks for your feedback Colin! We always look forward to hearing from our Affiliates! 

Best self storage managemetn software for the money!

Thanks for your feedback Bob! We are always happy to hear from our Affiliates! If you need anything, don't hesitate to reach out! 

Toni Colasso
U-Haul Self-Storage Affiliate Network
866-693-6683

Horrible.  This whole upgrade" from the old version has been an absolute nightmare.

We have used WebSelfStorage for the past 5 - 6 years and have grown with the product including several iterations of the software and several minor (and one major) upgrade.  We have found that the support to be great and very helpful.
Overall our experience has been a good one.

Thank you David! We always appreciate hearing from our Affiliates. Please feel free to contact us directly with any feedback, we are happy to hear from you. Out toll free # is 1-866-693-6683 option 1.

Great option for Self-Storage Software

We have already had several customer move in because of Web Self Storage. We are not paying 1 1/2 the first months rent to a foreign company to rent our units. Finally we can answer our own phone calls without going through a third party.  It is more economical and are dealing with friendly people. 

Top Notch Technical support.

It is so nice to hear your feedback Margaret! Thank you for being a part of the U-Haul Self-Storage Affiliate Network.  If you or anyone on your team ever needs assistance specific to your facility, please utilize our WebSelfStorage Admin team at 866-693-6683 option 1. We are happy to help! 

You know the old saying "If it aint broke, Don't fix it" ? Well uhaul should have taken that literally!!!

Upgrade?? They mean downgrade !!

Trash - you get what you pay for

I have been very pleased with Web Self Storage.  They have made my operating experience really easy.  I have a lot of doors I am collecting on and Web Self Storage has made it simple to operate all of it.  If I do call them with questions they are very helpful answering any questions that I have.

Functions Great

Thank you for your feedback! remove review
Thank you for your post! Please contact us at 866-693-6683, option 1, option 2, and we can set you with a brief webinar to help and some quick tips!

None so far with the new update. The old system worked very well and I would have given it a 10

The new update is a total disaster. Don't wast your time

With the new design and update, all processes are clearer and easier to handle.

Great software at an excellent value.

I hate webselfstorage.  I would never recommend it to anyone.

Hate This Software

Hi Bret,
I apologize for the error that occurred over the weekend and I understand your concerns. An Operations Coordinator will be reaching out to John and you today to check in on issues that you are experiencing with the lease agreement and payments. 

First 10 years I loved it!!! Now I can not run fast enough to get away from it!!!!

It is broke!

The classic WSS was by far superior to the "upgrade", which is by far, FAR, the worst software I have used, EVER. I have been in the business sector for over thirty years, and I have used many, many different software systems for private security, medical, and others. WSS rewrite, upgrade, or whatever they will call it next, is the worst software, with the worst customer service that I have ever come across throughout the years. 

Negative STAR RATING

My overall experience with WebSelfStorage is successful.  Any time I need help I know I can call and get an answer. [SENSITIVE CONTENT] helped set up an additional account for my other facility.  

Thanks for your support!

Thank you for your feedback on our team!  Happy Renting! -CC

It took over 2 months to set up as I had to hand type every single customer contract I had into their system. The original system was complicated and took a long time to learn. However once I had a hang of it, it worked quite well. However, after only being on the system a few months they had an 'upgrade'.   The upgrade does allow you to access the software from mobile devices. But has so many errors. I takes longer to print monthly invoices with this 'management software' than it did when I was hand typing invoices and keeping manual books on a spreadsheet. 

Worst Management Software Ever!

Thank you for your feedback Sarah. I apologize for the delayed response. If you or anyone on your team would like to discuss issues specific to your facility, please utilize our WebSelfStorage Admin team at 866-693-6683 option 1. Our team is free to call and we are happy to help. Thank you for your continued support and for being a part of the U-Haul Self-Storage Affiliate Network.

Toni Colasso
U-Haul Self-Storage Affiliate Network
866-693-6683

Five stars to [SENSITIVE CONTENT HIDDEN] for her in-depth knowledge and patience with a 1 hour and 11 minute Q&A review of system features. She had the answer to every question, which was pretty amazing. Thanks to her excellent service we are able to better serve our customers! 
Kudos to the WebSelfStorage team as well for constantly excellent service!

5 star customer service

Problematic both with functionality as well as support.  You cannot get the same answer twice from the help desk.  Even they have no idea how it works.

WebSelf Storage 2.7 is not an upgrade

After numerous phone calls, phone calls not returned and countless hours on the phone with Web Self Storage Support personnel regarding the Quickbooks interface with the updated software it is still not operational.  it was to be operational in Dec 2018, that date was not met and the new date was Jan 2019.  It is  now February 2019 and it is still not operational for my business.  The support staff informed me that I would need to enter information  manually into QB until my issue could be resolved.  One of their supervisors informed me I had taken too much of theirs staffs time and informed me it was a QB issue. After calling QB I was assured it was actually an issue with Web Self Storage software.  Based on my experience I would definitely not recommend this company or their software!

Upgrade Nightmare

Horrible! I already reviewed this where is my review?

None, between not even being able to login and not being able to process payments once the system finally logged in, the whole thing has been entirely useless. 

Old Version Was Much Better

My experience was so poor I cannot recommend this platform in any way.  Was enticed by the low credit card fees, but in this case it appears you get what you pay for.    

Data upload failures and crashes lead to frustration and severing of relationship with platform

Kris, We are sorry you had such a poor experience. As the program manager I would love the opportunity to talk about this with you. Please contact at 866 693 6683 and ask for C a r l y.  

I highly recommend the WebSelfStorage software and the support personnel to help your facility run very efficiently

My WebSelfStorage Experience

Thank you Sue for your feedback! We always appreciate hearing from our Affiliates. Thank you for being a part of the U-Haul Self-Storage Affiliate Network! 

WebSelfStorage Reviews - Page 2

94 reviews

Great Improvement from Old Version

Solid. Setbacks and mistakes happen but their customer support really is second to none.