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WineDirect Logo

WineDirect

3.7
(20)

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Direct-to-customer (DTC) sales for winery businesses

(0)

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WineDirect Pricing, Features, Reviews and Alternatives

WineDirect FAQs

Q. What type of pricing plans does WineDirect offer?

WineDirect has the following pricing plans:
Starting from: $299.00/month
Pricing model: Free, Subscription

These products have better value for money


Q. Who are the typical users of WineDirect?

WineDirect has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does WineDirect support?

WineDirect supports the following languages:
English


Q. Does WineDirect support mobile devices?

WineDirect supports the following devices:
iPad, iPhone


Q. Does WineDirect offer an API?

Yes, WineDirect has an API available for use.


Q. What other apps does WineDirect integrate with?

WineDirect integrates with the following applications:
eWay-CRM


Q. What level of support does WineDirect offer?

WineDirect offers the following support options:
FAQs/Forum, Phone Support, Email/Help Desk, Chat, Knowledge Base

WineDirect product overview

Price starts from

299

/user

Per month

What is WineDirect?

WineDirect is a cloud-based direct-to-customer (DTC) sales solution, which helps winery businesses streamline operations related to customer signups, online selling, payments, order processing, marketplace distribution, and more. It comes with an eCommerce module, which enables organizations to create personalized online stores using customizable templates, categorize customers, and send custom marketing emails.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Phone Support
Email/Help Desk
Chat
Knowledge Base

Training options

Webinars
In Person
Documentation
Live Online
Videos

Not sure about WineDirect? Compare it with a popular alternative

Starting from

299

/user

Per month

Free plan
Free trial
Pricing range

Starting from

149

Per month

Free plan
Free trial
Pricing range
Ease of use
Value for money
Customer support
Ease of use
Value for money
Customer support
Why am I seeing this?

WineDirect pricing information

Value for money

3.5

/5

20

Starting from

299

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

WineDirect features

Functionality

3.7

/5

20

Total features

20

2 categories

Most valued features by users

Reporting & Statistics
Activity Dashboard
Inventory Management
API
Billing & Invoicing
Customizable Reports
Electronic Payments
Real Time Data

Functionality contenders

WineDirect users reviews

Overall Rating

3.7

/5

20

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.41/10
Rating distribution

5

4

3

2

1

4

10

3

1

2

Pros
As a whole WineDirect has been much more intuitive that past products. We love the ability to do partial refunds and how user friendly it is.
The flexibility to use this software with both WYSIWYG and code is what I absolutely LOVE about WineDirect. I can create tables easily within the templates and the output to preview is always true.
I like this software overall and the customer service interaction I've had (only a few times) were definitely good.
Cons
The tools that are there for the website can be a bit confusing and not always the easiest to work with.
The reports that the system generates are inadequate for analysis of customer trends and for marketing purposes. Our staff accountant can get just barely what she needs for her entries to Quickbooks.
They have not yet made chip reader available. Many times we have to manually enter the card and the customers feel uncomfortable about that at times.

Overall rating contenders

RJ
AvatarImg

Rick J.

Wine and Spirits, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Wine Direct

Reviewed 2 years ago

I get what I pay for. Consistent, timely service and reliability

Pros

Ease of use. Reliability. The product delivered exactly what was promised.

Cons

Nothing so far. We haven't had a single problem with them since we started using them 6 months ago.

JB
AvatarImg

Jason B.

Wine and Spirits, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Wonderful POS...lacking back office

Reviewed 5 years ago

I use WineDirect daily, and while it does leave a little to be desired in some locations, it does help me and my team assist our customers, update our website, and control our inventory as we need it to do.

Pros

the POS side of this software is really convenient and useful for our tasting room staff. It's easy to set your own layout, include photos, take separate payments, refund/exchange. All things that have helped the functionality of our tasting room.

Cons

The reporting is not easy to use and sometimes when I add a modifier to the report (ie. "don't include zero quantity) it will still show up in the report. the tools that are there for the website can be a bit confusing and not always the easiest to work with. I really don't like that we can't change a shipping address because it checks compliance before creating the label.

Vendor response

Hi Jason - thank you for sharing your feedback. We're glad to hear you are having a good experience with our Point of Sale! I've shared your comments about our reporting tools with our team. I see you've voted on and commented on our Ideas Forum about editing shipping addresses; it is definitely something we are looking at for future consideration!

LL
AvatarImg

Laura L.

Wine and Spirits, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Changing vendors as soon as we can

Reviewed a month ago

Customer support is non-existant. For example, it took me 13 emails to resolve an issue...then the WD employee said "they should have read the email more closely"...yeah probably a good idea.

Pros

Nothing really...there are much better systems out there now.

Cons

They were supposed to move to the "All New" WD...2 years ago. That hasn't happened. Functionality of the remaining system is getting worse by the day. We have completely lost confidence in the system as our system of record.

DC
AvatarImg

Denise C.

Wine and Spirits, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Wine Direct for your website and point of sale

Reviewed 4 years ago

We are able to process an order for wine shipment directly through this system that generates a shipping label, sends the info to Sovos Ship Compliant and then they report back to Wine Direct with tracking info and Wine Direct sends out auto generated emails to the customer (or text messages) on the status of their order. When using as a front end register, it gives the customer an option to add a tip amount and send email or text of their transactions.

Pros

The front end user interface at Point of Sale is easy to use on Ipad registers. The website works well and can be customized easily. Shipping is easily done and integrates seamlessly with UPS and Sovos for legal compliance and reporting of alcohol sales to states.

Cons

The reports that the system generates are inadequate for analysis of customer trends and for marketing purposes. Our staff accountant can get just barely what she needs for her entries to Quickbooks. Support has not always been available if the system is having issues with the cloud server and has occasionally gone down in the middle of a busy retail day. The credit card swipe hardware that plugs into the lightening port of the Ipad fails all the time. They have not yet made chip reader available. Many times we have to manually enter the card and the customers feel uncomfortable about that at times.

Vendor response

Hi Denise - Thank you for sharing that feedback. We're happy you find the system to be easy to use overall and value our compliance and shipping integrations. Sorry to hear your frustrations with reporting and support. We're actively making system and support improvements and sincerely hope you'll see the difference. I've passed on your concerns and someone from our team will be reaching out soon.

LM
AvatarImg

Lauren M.

Wine and Spirits, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Winery running on Wine Direct

Reviewed 5 years ago

Overall our experience has been ok. It has been quite the learning curve going from our old system to Wine Direct. Overall, the software is usable, it just takes quite a bit of work to figure it out. Additionally, use the Customer service line. We have called them hundreds of times when we are unable to figure something out. For the most part, they are able to assist us rather quickly.

Pros

This software is easier to learn than expected, and it integrated with our other systems well.

Cons

The software has many restrictions that cause issues from a business standpoint. For example, you can only make 1 return per transaction. After that, the system will not allow any additional returns on that order. This causes problems from an inventory standpoint . Many of the processes are very long and require MANY steps. The old system that we used was much more intuitive. Additionally, there...

Vendor response

Hi Lauren - thank you for your review. We're glad to hear you've had a positive experience with our support team! But sorry to hear about your other frustrations. If you haven't already, I encourage you to vote on this idea in our Ideas forum for multiple returns on a single order: https://ideas.winedirect.com/ideas/MISC-I-84 Our product team uses all the input here to help inform what we build next. I've also passed along your feedback to our team so that they can reach out and try to resolve your outstanding issues with lists and charges. -Adrienne

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