Tripleseat Pricing, Features, Reviews & Comparison of Alternatives

Tripleseat

Sales & event management for hotels, restaurants & venues

4.65/5 (466 reviews)

Tripleseat overview

What is Tripleseat?

Tripleseat SmartSuite is a cloud-based sales and event management solution for hotels, restaurants, and other venues, designed to streamline the event planning process. The software suite includes SmartDocs, for generating and managing event proposals, orders, and invoices; SmartLeads, for capturing leads through multiple channels; and SmartChat, for communication between event managers and clients. Tripleseat also offers an event booking calendar, online payment processing, contact management tools, financial and sales reports, and more.

Tripleseat’s SmartDocs allows users to generate custom event contracts, orders, proposals, and invoices, with control over document branding, colors, fonts, and more. Documents are stored online, can be shared with staff and clients, and viewed on any device. Dynamic online menus can be created for banquet event orders, with users able to create standard and custom event packages. SmartLeads enables lead capture from venue websites, Facebook pages, and through Tripleseat’s venue directory. Lead details are automatically populated in the contact database. SmartChat connects communications with client event details, and generates automatic tasks to manage event steps, follow-ups, guest reminders, and more.

The bookings calendar in Tripleseat stores details of all events across multiple venues, with users able to filter their view by venue, room, or event status. Full booking details can be accessed in a single location, and users can add custom fields to capture all required information. Related notes, tasks, and documents can also be tracked alongside details of who requested the event. Customers’ credit cards can be charged online through the PCI-compliant payment portal, enabling users to collect deposits or full event balances during the booking process.
www.tripleseat.com

Pricing

Pricing options
Subscription
Value for money
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Devices

Business size

S
M
L

Markets

United States

Supported languages

English
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Tripleseat user reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.4
  4.6
  4.7
Lauren Rullo

The system every Private Dining Sales person has been waiting for!

Used daily for 2+ years
Reviewed 2018-10-17
Review Source: Capterra

I had the pleasure of being introduced to Tripleseat at a previous job, and that company unanimously agreed for all of the concepts to make the switch to their program. It was better than the other options out there at the time, and made the most sense. After working with everyone while being at that company, I brought them on board to my current employer. Their sales team, support team, training team, all of them, are so friendly, and helpful! There is no question too small, or request too large to be considered. I am a big fan, and would recommend them to anyone looking for a new booking system in a heartbeat.

Pros
My favorite part of TripleSeat is that everything makes logical sense, and is able to be customized to your needs. When inputting the information, you don't have unnecessary steps in order to get your basic needs into the system. If I have a brand new manager who only gets a date, time, number of guests, and the host's contact info, they can (within minutes) get them a contract. At the very least they can send them an email with menus and instead of loosing a sticky note, have it tracked so I can follow up. Truly this was made for the Sales person in mind, with how the data is tracked, and how much time it saves.

Cons
My only wish for the software, was that it would allow for you to track correspondence directly with a contact and not having it connected to an event. There doesn't seem to be a way to pull up someone who is in your data base, and just send them a prospecting email, or share with them updated menus or promotions. You have to export their contact information and email, or use a previous event.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kathryn Bowhers

Gather is the ONLY program for me!

Used daily for 2+ years
Reviewed 2019-07-30
Review Source: Capterra

I am saving so much time using this software with clients. Half the time it used to take me to send contracts.

Pros
Gather is the best software to use for private dining, the ease of use is like no other! You can use it on the app, computer, tablet etc... it is very easy to develop files to save on the software and send contracts to clients. Once you train your staff their are very little questions that follow because of the ease of use with this product. Clients also love it because it leaves less back and forth with contracts and they can do everything they need from the form you send them. The software also works with your email and you're notified on the home screen and via our work email. They're constantly upgrading and using new integrations as well.

Cons
This is not a con because I don't know if this is possible, but if Gather could find a way to integrate with Open Table so contracts update to that software it would be amazing. I am not a computer programmer so I have no idea if that's possible, but really their are no cons with Gather.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Timothy Ramey

Extremely bad customer service, buggy software

Used daily for 6-12 months
Reviewed 2017-08-20
Review Source: Software Advice

Even though we gave them notice of cancellation after about 9 months they have twice charged our card for renewals which are not valid.

Pros
Generally the contract feature was fine. We liked executing contracts on line even though the contract tool did not have all of the client info required

Cons
Regarding our disappointment with Gather I would point to the following – all of which I have reflected to your support people and none of which have been acted on: Your IOS app seems to be able to send messages to clients and it does seem to be able to send templates but not free-form messages. Yet it often leads the user to believe a message has been sent when it has not About 45 days ago new inquiries stopped showing up in your new messages list – your support people insisted this was not a change but it was. It seems logical that new leads would be the most important new messages I asked you to make all the numbers and metrics on your Home page hyperlinked, but you have not. If I see I have two new leads I can click on that number and it takes me to the new leads. If I see I have one new contract signed, the numeral “1” is not hyperlinked and I have to search for the new signed contract. It is difficult or impossible to add a second client contact name but in the wedding business it is pretty normal to have at least two client counterparties. Yes I know about the “onsite” contact but that is not a default email recipient. Look at the confusion that appears in some proposals. Your proposals are not properly itemized and clients do not seem to notice that I have attached a “BEO” which is not a term I could define for you. Look at both “xxx” and “xxx” as examples of proposals where they thought we got the price wrong but they don’t see the security deposit because it is not itemized in the proposal. It is completely ridiculous that the client could sign an e-contract without being forced to enter and validate their address, phone, full and correct name, etc. Our normal course is we get a contract signed and then we chase down the additional information required to actually have a contract with the Zenith Additional Information form. This is cumbersome and probably not legally defensible. I want the client to execute the contract having filled in and validated their complete contact info

Rating breakdown

Ease of use
Features

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Shelley Drummond

Tripleseat

Used daily for 2+ years
Reviewed 2020-10-15
Review Source: Capterra

When I first started working with Tripleseat 7 years ago, I did not fall immediately in love. However, as I continued to work with this software, the designers continually updated the programming and added features requested by their users. What started out as serviceable has become a truly amazing tool for planning and organizing events. With every new feature, there is a video released explaining how the feature works. The designers have created an entire online tutorial for the product, which greatly facilitates in the teaching of new users. My clients love the event overview portal! I show this tool to them as we begin planning an event and suggest that they bookmark it on their browsers so that they don't have to search through their entire email inboxes to find a conversation. Lastly, the customer service is amazing. Very fast chat replies and easy fixes. Tripleseat has a fan for life in me!

Pros
Continuous growth, integration with other software, able to be customized on many levels, great client interface for ease of planning, live document updating

Cons
High learning curve, some internal programming can be clunky, not enough freedom for customizing, email drafts are not saved, when using Seven Rooms, it would be fantastic if events were automatically populated into the reservations system

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Meg Batizy

LOVE Tripleseat!

Used daily for 2+ years
Reviewed 2019-06-03
Review Source: Capterra

Tripleseat helped me almost double my sales in one year, just from taking me a way from my color-coded sticky note and hard-copy calendar system. It makes it easier to take vacations and leave the other managers with clear instructions of what they need, communicate with my team and client at the same time so everyone is on the same page, etc. I also work from home most of the time so my Chef and GM have access to all of the BEO's and client information so they can see everything without me having to be there to bring it to them. Overall I love it!

Pros
I'll start out by saying that I'm a one woman operation. I'm the only one in our restaurant that sells, details and facilitates all of our events, plus plans all of our in-house events, plus managing the actual restaurant side...so I have a lot to do! Tripleseat makes my job exponentially easier and more streamlined. One of my favorite things is that they listen to their users. Every month there is something updated that makes it that much butter, and their customer service is fantastic. They've also started hosting events so you can get hands on training, meet the team, etc. I love that!

Cons
There are a lot of features that I don't use being one person in one unit. It would be nice if there were different tiers of pricing based on the parts you use and those you don't (like a Tripleseat Lite vs. Tripleseat Multi-Unit). That's about it!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Tripleseat pricing

Pricing options
Subscription
View Pricing Plans

Contact Tripleseat for full pricing information.

Tripleseat features

Document Management
Document Storage

API (747 other apps)
Activity Dashboard (671 other apps)
Activity Tracking (354 other apps)
Audit Trail (359 other apps)
Auditing (395 other apps)
Automatic Notifications (559 other apps)
Billing & Invoicing (335 other apps)
Compliance Management (447 other apps)
Customizable Reporting (442 other apps)
Data Import/Export (422 other apps)
Inventory Management (497 other apps)
Inventory Tracking (374 other apps)
Monitoring (346 other apps)
Real Time Data (368 other apps)
Real Time Reporting (322 other apps)
Reporting & Statistics (629 other apps)
Third Party Integration (505 other apps)
Workflow Management (478 other apps)

Videos and tutorials

Additional information for Tripleseat

Key features of Tripleseat

  • Customer management
  • Document management
  • Document storage
  • Dynamic online menu creation
  • Real-time updates
  • File sharing
  • Proposal generation
  • Contract creation
  • Invoice generation
  • Lead capture
  • Website integration
  • Social media integration
  • Communication management
  • Automatic tasks
  • Guest reminders
  • Event booking management
  • Task tracking
  • Bookings calendar
  • Credit card processing
  • PCI compliant payment portal
  • Transaction reporting
  • Contact management
  • Customer histories
  • Customer relationship management
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Benefits

With SmartDocs, users can create event orders, proposals, and invoices with customizable branding, fonts, and colors.

Leads can be converted directly from websites, Facebook, and the Tripleseat venue directory.

Automatic tasks are designed to assist users with managing events, follow-ups, and sales opportunities.

All event booking details are stored centrally, allowing users to track event times, locations, and customers, and events for multiple venues can be managed through the booking calendar.

Customers’ credit cards can be charged online through the PCI-compliant payment portal, and users can track all payments and generate financial reports.