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Tripleseat

Sales & event management for hotels, restaurants & venues

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Tripleseat Pricing, Features, Reviews and Alternatives

Tripleseat product overview

What is Tripleseat?

Tripleseat SmartSuite is a cloud-based sales and event management solution for hotels, restaurants, and other venues, designed to streamline the event planning process. The software suite includes SmartDocs, for generating and managing event proposals, orders, and invoices; SmartLeads, for capturing leads through multiple channels; and SmartChat, for communication between event managers and clients. Tripleseat also offers an event booking calendar, online payment processing, contact management tools, financial and sales reports, and more.

Key benefits of using Tripleseat

  • With SmartDocs, users can create event orders, proposals, and invoices with customizable branding, fonts, and colors.

  • Leads can be converted directly from websites, Facebook, and the Tripleseat venue directory.

  • Automatic tasks are designed to assist users with managing events, follow-ups, and sales opportunities.

  • All event booking details are stored centrally, allowing users to track event times, locations, and customers, and events for multiple venues can be managed through the booking calendar.

  • Customers’ credit cards can be charged online through the PCI-compliant payment portal, and users can track all payments and generate financial reports.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Email/Help Desk
    Phone Support
    Knowledge Base
    Chat

    Training options

    Webinars
    In Person
    Live Online
    Videos
    Documentation

    Tripleseat pricing information

    Value for money

    4.6

    /5

    470

    Price starts from

    No info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Tripleseat features

    Functionality

    4.4

    /5

    470
    Total Features74 14 categories

    Most valued features by users

    Reporting/Analytics
    Document Management
    Task Management
    Document Storage
    Contact Management
    Pipeline Management
    Scheduling
    Lead Segmentation

    Functionality contenders

    Tripleseat users reviews

    Overall rating

    4.7

    /5

    470

    Positive reviews

    96%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.17/10
    Rating distribution

    5

    4

    3

    2

    1

    345

    104

    9

    6

    6

    Pros
    I love the layout and the color coding as to whether the event is tentative. It is SO EASY to use and was super helpful when we were looking to schedule our Esports event this past January.

    ND

    Nicole D.

    I love how easy it is to use, great functions and how it is still evolving and adding new features to help make event planning seem-less.

    MB

    Matthew B.

    I love the customization and ease of adding new menu items. The reporting is excellent for keeping track of sales and other marking tools.

    CS

    Courtney S.

    Cons
    Hated the discussion thread where you create a weird email address. I prefer not to have this function at all.

    NC

    Natalie C.

    The only complication we've had so far is when trying to set up a refundable damage deposit and then refund it can be a bit clunky in the "financials" section.

    SY

    Susanna Y.

    I do find the team communication feature to be very confusing or unnecessary.

    DR

    Deanna R.

    Overall rating contenders

    Overall Rating

    Good experience, can use improvements

    Reviewed a year ago

    Transcript

    Madison B.: My name is Madison. I am the chief operating officer at my company, and our industry is the...

    TL

    Tina L.

    Director Of Events

    Restaurants, 51-200 employees

    Review source

    Overall Rating

    Daily Life

    Reviewed a year ago

    Transcript

    Tina: Hi, I'm Tina and I'm a floor manager for a restaurant and I give Tripleseat a four out of five....

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    The system every Private Dining Sales person has been waiting for!

    Reviewed 3 years ago

    I had the pleasure of being introduced to Tripleseat at a previous job, and that company unanimously agreed for all of the concepts to make the switch to their program. It was better than the other options out there at the time, and made the most sense. After working with everyone while being at that company, I brought them on board to my current employer. Their sales team, support team, training team, all of them, are so friendly, and helpful! There is no question too small, or request too large to be considered. I am a big fan, and would recommend them to anyone looking for a new booking system in a heartbeat.

    Pros

    My favorite part of TripleSeat is that everything makes logical sense, and is able to be customized to your needs. When inputting the information, you don't have unnecessary steps in order to get your basic needs into the system. If I have a brand new manager who only gets a date, time, number of guests, and the host's contact info, they can (within minutes) get them a contract. At the very least they can send them an email with menus and instead of loosing a sticky note, have it tracked so I can follow up. Truly this was made for the Sales person in mind, with how the data is tracked, and how much time it saves.

    Cons

    My only wish for the software, was that it would allow for you to track correspondence directly with a contact and not having it connected to an event. There doesn't seem to be a way to pull up someone who is in your data base, and just send them a prospecting email, or share with them updated menus or promotions. You have to export their contact information and email, or use a previous event.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Gather is the ONLY program for me!

    Reviewed 2 years ago

    I am saving so much time using this software with clients. Half the time it used to take me to send contracts.

    Pros

    Gather is the best software to use for private dining, the ease of use is like no other! You can use it on the app, computer, tablet etc... it is very easy to develop files to save on the software and send contracts to clients. Once you train your staff their are very little questions that follow because of the ease of use with this product. Clients also love it because it leaves less back and forth with contracts and they can do everything they need from the form you send them. The software also works with your email and you're notified on the home screen and via our work email. They're constantly upgrading and using new integrations as well.

    Cons

    This is not a con because I don't know if this is possible, but if Gather could find a way to integrate with Open Table so contracts update to that software it would be amazing. I am not a computer programmer so I have no idea if that's possible, but really their are no cons with Gather.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Extremely bad customer service, buggy software

    Reviewed 4 years ago

    Even though we gave them notice of cancellation after about 9 months they have twice charged our card for renewals which are not valid.

    Pros

    Generally the contract feature was fine. We liked executing contracts on line even though the contract tool did not have all of the client info required

    Cons

    Regarding our disappointment with Gather I would point to the following – all of which I have reflected to your support people and none of which have been acted on: Your IOS app seems to be able to send messages to clients and it does seem to be able to send templates but not free-form messages. Yet it often leads the user to believe a message has been sent when it has not About 45 days ago new inquiries...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    LOVE Tripleseat!

    Reviewed 3 years ago

    Tripleseat helped me almost double my sales in one year, just from taking me a way from my color-coded sticky note and hard-copy calendar system. It makes it easier to take vacations and leave the other managers with clear instructions of what they need, communicate with my team and client at the same time so everyone is on the same page, etc. I also work from home most of the time so my Chef and GM have access to all of the BEO's and client information so they can see everything without me having to be there to bring it to them. Overall I love it!

    Pros

    I'll start out by saying that I'm a one woman operation. I'm the only one in our restaurant that sells, details and facilitates all of our events, plus plans all of our in-house events, plus managing the actual restaurant side...so I have a lot to do! Tripleseat makes my job exponentially easier and more streamlined. One of my favorite things is that they listen to their users. Every month there is something updated that makes it that much butter, and their customer service is fantastic. They've also started hosting events so you can get hands on training, meet the team, etc. I love that!

    Cons

    There are a lot of features that I don't use being one person in one unit. It would be nice if there were different tiers of pricing based on the parts you use and those you don't (like a Tripleseat Lite vs. Tripleseat Multi-Unit). That's about it!

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Excellent

    Reviewed 2 years ago

    It’s awesome. As a banquet and catering software it’s the best I’ve ever worked with

    Pros

    This is a super user friendly cloud based software me and my team utilize. It is so much better than previously used platforms that were. Less modernized

    Cons

    Sometimes there are glitches and it is hard to get ahold of someone ASAP to help rectify. It does have added options that I’d like to use but I’m not sure all the kinks have been ironed out all the time yet

    Tripleseat FAQs and common questions

    Tripleseat has the following pricing plans:
    Pricing model: Subscription


    Tripleseat has the following typical customers:
    Large Enterprises, Mid Size Business, Small Business


    Tripleseat supports the following languages:
    English


    Tripleseat supports the following devices:
    Android


    No, Tripleseat does not have an API available.


    Tripleseat integrates with the following applications:
    StayNTouch Rover PMS, Microsoft Outlook, Fishbowl, SevenRooms, Facebook, Google Calendar, Mailchimp, AllSeated


    Tripleseat offers the following support options:
    FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat

    Common Tripleseat comparisons

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