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Tripleseat

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#1 Guest and Event Management Software for Hospitality

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Tripleseat Pricing, Features, Reviews and Alternatives

Tripleseat product overview

What is Tripleseat?

The premier Hospitality Management Platform

Key benefits of using Tripleseat

  • Centralized bookings calendar: Event details can often change at any time. Keep track of every event detail in one central place that your entire team can access. Every update you make in Tripleseat is automatically updated for the chef, manager, staff, and guests.

  • Integrate lead forms directly onto all your marketing channels: social, email, and website. Drive new leads through your EventUp listing.

  • Create professional, branded documents and proposals in minutes.

  • Guest portal for e-signatures and payments: Your client can have access to their own planning portal in which they can view their Banquet Event Order and other documents, sign proposals, and make payments. The portal provides a convenient way for you and your clients to exchange the necessary information to manage a successful event.

  • Automatic tasks for your team and guests - save more time!

  • Quickly respond to leads and inquiries: Tripleseat is a web-based platform that you can access from any device, including your phone!

  • Sales and event reporting: Tripleseat features hundreds of flexible reports to view your business’ performance. With Tripleseat reporting, you can improve productivity and identify opportunities to increase sales.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Email/Help Desk
    Phone Support
    Knowledge Base
    Chat

    Training options

    Webinars
    In Person
    Live Online
    Videos
    Documentation

    Tripleseat pricing information

    Value for money

    4.6

    /5

    495

    Starting from

    ic-pricetag

    No pricing info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Tripleseat features

    Functionality

    4.5

    /5

    495

    Total features

    120

    15 categories

    Most valued features by users

    Activity Dashboard
    Alerts/Notifications
    Third-Party Integrations
    Reporting & Statistics
    API
    Reporting/Analytics
    Data Import/Export
    Customizable Reports

    Functionality contenders

    Tripleseat users reviews

    Overall Rating

    4.7

    /5

    495

    Positive reviews

    96

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.17/10
    Rating distribution

    5

    4

    3

    2

    1

    364

    109

    10

    6

    6

    Pros
    I love the customization and ease of adding new menu items. The reporting is excellent for keeping track of sales and other marking tools.
    Overall, everything has been great. Every time I've needed help with something, the customer service has been prompt, kind, thorough and very helpful.
    I love how easy it is to use, great functions and how it is still evolving and adding new features to help make event planning seem-less.
    Cons
    Hated the discussion thread where you create a weird email address. I prefer not to have this function at all.
    The only complication we've had so far is when trying to set up a refundable damage deposit and then refund it can be a bit clunky in the "financials" section.
    I do find the team communication feature to be very confusing or unnecessary.

    Overall rating contenders

    MM
    AvatarImg

    Mai M.

    Managing Director

    Entertainment, 1-10 employees

    Review source

    Overall Rating

    Advanced Technology For Creative Individuals.

    Reviewed 9 months ago

    Transcript

    Speaker 1: Hi, my name is Mai and I am the managing director at BG Catering Concepts in Boston, Massachusetts....

    MB
    AvatarImg

    Madison B.

    CEO

    Music, 1-10 employees

    Review source

    Overall Rating

    Good experience, can use improvements

    Reviewed 3 years ago

    Transcript

    Madison B.: My name is Madison. I am the chief operating officer at my company, and our industry is the...

    AvatarImg
    AvatarImg

    Laura S.

    11-50 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Best event planning software on the market

    Reviewed 7 years ago

    Everything from being more organized, more efficient, client management, lead management to cost and financial analysis.

    Pros

    What is not to love? It has every feature and function that I need to keep me organized. We have over 200 weddings and events per year in a multi-million dollar waterfront restaurant, and Tripleseat is basically my right arm. I use it for everything from its calendar, creating BEOs and contracts for the clients, food and beverage cost management, etc. I also have demo'd similar products and have chosen to stay with Tripleseat because they have everything I need, and even things I didn't know I needed!

    Cons

    There really aren't any cons to list here - anytime I have needed something, I just talk to their customer service team and they explain where it is, or add it for me. For instance, I wanted better reporting on lead sources and where the business was coming from, and they added a custom report for me the next day!

    MM
    AvatarImg

    Mary M.

    Hospitality, 11-50 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Tripleseat Review

    Reviewed 5 years ago

    It's been a very easy process. Customer support is always super helpful.

    Pros

    It's both dynamic and user-friendly. I love all the options.

    Cons

    I'd love a phone friendly, downloadable app.

    MC
    AvatarImg

    Mackenzie C.

    Restaurants, 51-200 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend6/10

    Share this review:

    Gets the job done

    Reviewed 5 years ago
    Pros

    Everything is consolidated in one place (communication etc.)

    Cons

    - Your search in the search bar has to be a full name or title otherwise it won't pull up - Editing in Picklist (when you have long menus) is a pain because you have to type and then scroll all the way to the top to edit (ex: make bold, change color); similarly copy and pasting only sometimes works; similarly when you click the clear all formatting it only sometimes works; similarly when I save a picklist...

    MH
    AvatarImg

    Mary H.

    Hospitality, 1,001-5,000 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Tripleseat is great

    Reviewed 10 months ago

    Wonderful. We love Tripleseat and all of their team!

    Pros

    Tripleseat is easy to use and they are a great partner. Anytime that we need something they are always willing to listen and figure out a solution.

    Cons

    Daypart segmentation and minimums for Tripleseat direct Surveys Texting to Guest feature

    MM
    AvatarImg

    Mai M.

    Hospitality, 1-10 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Tech for the Tech UnSavvy

    Reviewed a year ago

    It has truly been seamless. Our account rep has been so incredibly helpful in onboarding our team and continues to be there for support throughout the process.

    Pros

    MY absolute favorite feature is how incredibly user friendly this platform is. I am NOT a technically advanced person but I find this platform incredibly user friendly and I just adore it! It makes me feel confident in my ability to share information with my team and clients!

    Cons

    This sounds almost impossible, but I don't have a single negative thing to report about this platform.

    Tripleseat FAQs

    Q. What type of pricing plans does Tripleseat offer?

    Tripleseat has the following pricing plans:
    Pricing model: Subscription


    Q. Who are the typical users of Tripleseat?

    Tripleseat has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business


    Q. What languages does Tripleseat support?

    Tripleseat supports the following languages:
    English


    Q. Does Tripleseat support mobile devices?

    Tripleseat supports the following devices:
    Android, iPad, iPhone


    Q. Does Tripleseat offer an API?

    Yes, Tripleseat has an API available for use.


    Q. What other apps does Tripleseat integrate with?

    Tripleseat integrates with the following applications:
    Stayntouch PMS, Constant Contact, Microsoft Outlook, Fishbowl, Oracle Service, WebRezPro, SevenRooms, Cvent Event Management, Meta for Business, CardConnect, Google Calendar, Mailchimp, AllSeated


    Q. What level of support does Tripleseat offer?

    Tripleseat offers the following support options:
    FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat

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