We transitioned multiple software solutions looking to find something that would fully integrate while also helping us dig deeper into our sales data and manage our inventory more closely. Korona has provided solutions for all of those things and made it so much easier to manage our business uniformly across all three tasting room locations as well as managing our Wine Club and online store. Of all the software solutions we transitioned to this year, Korona greatly exceeded the customer service of all others. While other solutions were hard to get in contact with (especially with a real person), Korona was always easy to reach, extremely personable, knowledgeable, and quick to help.
Pros
The reporting you are able to do in Korona is amazing. It helps us make decisions about store hours, staffing, products to re-order, etc. much easier. We liked being able to customize the buttons in a way that made the most sense for our business and staff. It is much easier to train new staff members on Korona compared to our previous POS software, which is great!
Our favorite part of the software would be the Support and even Sales team though, they made the transition so easy and continue to promptly assist us with any issue or concern that arises. They work with us to ensure we are happy with the way things are operating and are just AMAZING overall!
Cons
We have struggled with getting the Quickbooks integration to work correctly for us. We also purchased a tablet from them that is extremely slow and frustrating to use the software on.
Thanks for taking the time to leave us a review, Oniqueh. We're proud of our customer service, so that's really nice to hear :) Call us with questions anytime!
Rating breakdown
Likelihood to recommend: 10/10
Fairly straightforward POS system that is evolving
Pros
Outstanding customer phone suppprt. Our account rep(s) are over the top attentive and eager to trouble shoot at any hour -this is always very reassuring
Cons
Still not every thing we need and difficulties expressing our needs. Updates often times remove functionality that is worthwhile and it's difficult to convey the importance of not losing functionality. The time difference has also caused some issues on pressing issues -and updates are not tested on all platforms and to the extent that I feel they should be.
Thank you very much for your review! We try to make KORONA better with every update and are very sorry that some updates had the opposite effect for you. We will address this with the product team and do our best to not have updates affect any customers negatively in the future.
Rating breakdown
Likelihood to recommend: 10/10
All the information is so handy to use once it’s set up
Pros
All the information I need regarding the running of my store is right here
Cons
Set up takes hours so many things needed to get it going
Hey Ken, thanks for the kind review! We're happy to hear it's been a great solution for your business. We know KORONA's extensive features can take time to learn, so we're always here for initial training as well as any other questions that you have down the road. Give us a call anytime if you have any questions!
Rating breakdown
Likelihood to recommend: 10/10
Pros
Software was good and features designed
Cons
Cost to much should have cheaper price for people
Hi Steven, thanks for the feedback. Glad to hear that you liked our product, but sorry to hear that it wasn't in your price range. We strive to provide reasonable prices for each of our POS software solutions.
KORONA's software-as-a-service always comes as a flat monthly rate with no extra fees or expenses. Often, "cheaper" solutions end up being more expensive once all fees are added on.
Please don't hesitate to reach out again if you're interested in setting up a demo with your free trial so you can see each of the features that KORONA comes with. Our support and customer service team members are pretty great :)
Rating breakdown
Likelihood to recommend: 5/10
Day to day management and business intelligence
Pros
Support is outstanding. They keep adding features. It is easy to use. The back office has a lot of tools to help understand the business and customizing the UI is fairly simple.
Cons
Rental inventory management is immature. Forces me to deal with 2 platforms which is unfortunate. Some of the queries are a bit weak in my opinion. I sometimes want to do AND operations to find products and it will do OR instead. Not as useful as it could be.
Thank you for your review. We will address your concerns and suggestions with the product team.
Rating breakdown
Likelihood to recommend: 7/10
A free trail is available on request, after which pricing starts at $49 per month, per POS terminal.
There are 5 optional additional modules:
KORONA Retail – $10 per POS per month
KORONA Food – $10 per POS per month
KORONA Plus – $20 per POS per month
KORONA Ticket – $50 per entry point per month
KORONA Franchise – $30 per franchisee per month
The free trial is unlimited, requires no commitment, and comes with a product demo and walk-thru. Contracts are strictly month-to-month and contain no hidden fees. Support is included in the pricing and is provided by phone, chat, and email 24/7.
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