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3CX vs HoduCC Comparison (2026)
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Overview
3CX is a phone system that handles call queues, built-in video calls, and web conferencing. It integrates website live chat, Facebook & text messages all in one system. The open-platform is fully compatible with popular IP phones & SIP trunks.
AI enabled HoduCC is a contact center software designed to help businesses resolve clients’ issues and automate customer interactions through various communication channels including voice or video calls, emails, SMS, chats, and social media platforms.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.4
469
5
4
3
2
1
279
131
41
10
8
- Value for money
- Ease of use
- Features
- Customer support
4.6
109
5
4
3
2
1
70
35
4
0
0
- Value for money
- Ease of use
- Features
- Customer support
Pros
Bien C.
Systems and Service Operation Analyst
Kristan L.
Architect
Dennis d.
Business Owner
Pros
James A.
Solution Consultant
Antony N.
Business Development
Henry C.
Customer Support Supervisor
Cons
Mohammed M.
Project manager
Luke P.
Head of Support
Luke P.
Head of Support
Cons
Matsemela M.
COO
Henry C.
Customer Support Supervisor
Tom N.
Head of ICT
- Vendor responds to reviews
- Last review3 days ago
- Vendor responds to reviews
- Last review22 days ago
Key features
- Total features113
- AI Summarization
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Archiving & Retention
- Audio Calls
- Audio Capture
- Audio/Video Conferencing
- Auto-Dialer
- Automated Attendant
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Autoresponders
- Blended Call Center
- CRM
- Calendar Sync
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tagging
- Call Tracking
- Call Transcription
- Call Transfer
- Call Whispering
- Callback Scheduling
- Caller ID
- Caller Profiles
- Campaign Management
- Campaign Specific Caller ID
- Chat Transcript
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Customer Database
- Customer History
- Customizable Branding
- Customizable Caller ID
- Customizable Fields
- Customizable Reports
- Dashboard
- Data Import/Export
- Data Security
- Drag & Drop
- Email Management
- Employee Directory
- Event Triggered Actions
- Fax Management
- File Sharing
- File Transfer
- For Cloud Phone Systems
- For Sales Teams/Organizations
- Generative AI
- IVR
- Inbound Call Center
- Integrations Management
- Interaction Tracking
- Lead Capture
- Lead Distribution
- Lead Management
- List Management
- Live Chat
- Manual Dialer
- Meeting Management
- Mobile Access
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Language
- Multi-User Collaboration
- Offline Form
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Power Dialer
- Predictive Dialer
- Preview Dialer
- Proactive Chat
- Progress Tracking
- Progressive Dialer
- Purchasing & Receiving
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recording
- Reporting & Statistics
- Reporting/Analytics
- Ring Groups
- SIP Trunking
- SMS Marketing
- SMS Messaging
- SSL Security
- Scheduled Recording
- Screen Sharing
- Search/Filter
- Sentiment Analysis
- Single Sign On
- Social Media Integration
- Speech-to-Text Analysis
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Text to Speech
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Two-Way Audio & Video
- Unified Communications
- Video Call Recording
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- VoIP
- VoIP Connection
- Voice Mail
- Voice Recognition
- Total features92
- AI Summarization
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Archiving & Retention
- Audio Calls
- Audio Capture
- Audio/Video Conferencing
- Auto-Dialer
- Automated Attendant
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Autoresponders
- Blended Call Center
- CRM
- Calendar Sync
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tagging
- Call Tracking
- Call Transcription
- Call Transfer
- Call Whispering
- Callback Scheduling
- Caller ID
- Caller Profiles
- Campaign Management
- Campaign Specific Caller ID
- Chat Transcript
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Customer Database
- Customer History
- Customizable Branding
- Customizable Caller ID
- Customizable Fields
- Customizable Reports
- Dashboard
- Data Import/Export
- Data Security
- Drag & Drop
- Email Management
- Employee Directory
- Event Triggered Actions
- Fax Management
- File Sharing
- File Transfer
- For Cloud Phone Systems
- For Sales Teams/Organizations
- Generative AI
- IVR
- Inbound Call Center
- Integrations Management
- Interaction Tracking
- Lead Capture
- Lead Distribution
- Lead Management
- List Management
- Live Chat
- Manual Dialer
- Meeting Management
- Mobile Access
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Language
- Multi-User Collaboration
- Offline Form
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Power Dialer
- Predictive Dialer
- Preview Dialer
- Proactive Chat
- Progress Tracking
- Progressive Dialer
- Purchasing & Receiving
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recording
- Reporting & Statistics
- Reporting/Analytics
- Ring Groups
- SIP Trunking
- SMS Marketing
- SMS Messaging
- SSL Security
- Scheduled Recording
- Screen Sharing
- Search/Filter
- Sentiment Analysis
- Single Sign On
- Social Media Integration
- Speech-to-Text Analysis
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Text to Speech
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Two-Way Audio & Video
- Unified Communications
- Video Call Recording
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- VoIP
- VoIP Connection
- Voice Mail
- Voice Recognition
Integrations
- Total integrations20
- Act!
- Bandwidth
- Bird
- Bitrix24
- ConnectWise CPQ
- Dynamics 365
- Freshdesk
- Freshsales
- Gestionale sul Web
- Google Contacts
- HubSpot CRM
- Jetpack
- Kommo
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- MongoDB
- Pipedrive
- Salesforce Platform
- Salesforce Sales Cloud
- Twilio
- Vtiger CRM
- Zendesk Suite
- Zoho CRM
- Total integrations10
- Act!
- Bandwidth
- Bird
- Bitrix24
- ConnectWise CPQ
- Dynamics 365
- Freshdesk
- Freshsales
- Gestionale sul Web
- Google Contacts
- HubSpot CRM
- Jetpack
- Kommo
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- MongoDB
- Pipedrive
- Salesforce Platform
- Salesforce Sales Cloud
- Twilio
- Vtiger CRM
- Zendesk Suite
- Zoho CRM
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