HoduCC vs Amazon Connect

Google Meet

Genesys Cloud CX

RingCentral Contact Center

Avaya UCaaS

Ameyo FusionCX

We have a global team so using HoduCC allows us to connect in one system.

HoduCC Review

Compare HoduCC and Amazon Connect based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2025.

FusionCX by Ameyo is an all-in-one helpdesk ticketing and customer support platform which offers omni-channel contact centre capabilities for customer service teams. The cloud-based platform offers tools for managing omnichannel ticketing, agent productivity, operations automation, and more.

3CX is a full-featured phone system – call queues, built-in video calls, web conferencing. Integrate website live chat, Facebook & text messages all in one system. Remote-friendly - use it from anywhere via mobile & browser apps. Open-platform - fully compatible with popular IP phones & SIP trunks.

Avaya UCaaS (formerly Avaya Aura Contact Center) is a unified communications platform businesses of all sizes across a range of industries. The solution enables flexible hybrid working for agents at home or in the office, and combines Avaya Cloud Office, Avaya Spaces, and Avaya Enterprise Cloud.

HoduCC is a contact center software designed to help businesses resolve clients’ issues and automate customer interactions through various communication channels including voice or video calls, emails, SMS, chats, and social media platforms.

Activity Dashboard

Activity Tracking

Agent Interface

Alerts/Escalation

Alerts/Notifications

Answering Machine Detection

Archiving & Retention

Auto-Dialer

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Blended Call Center

Call Center Management

Call Disposition

Call List Management

Call Logging

Call Monitoring

Call Recording

Call Reporting

Call Routing

Call Scheduling

Call Scripting

Call Tagging

Call Tracking

Call Transcription

Call Transfer

Callback Scheduling

Caller ID

Campaign Management

Chat/Messaging

Chatbot

Computer Telephony Integration

Contact Database

Contact Management

Customer Database

Customer History

Customizable Fields

Customizable Reports

Data Import/Export

Email Management

Event Triggered Actions

File Transfer

Inbound Call Center

Integrations Management

Interaction Tracking

Lead Capture

Lead Distribution

Lead Management

List Management

Live Chat

Manual Dialer

Monitoring

Multi-Campaign

Multi-Channel Communication

On-Demand Recording

Outbound Call Center

Performance Management

Performance Metrics

Power Dialer

Predictive Dialer

Preview Dialer

Progressive Dialer

Quality Management

Queue Management

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Reporting

Recording

Reporting & Statistics

Reporting/Analytics

Scheduled Recording

Social Media Integration

Text to Speech

Third-Party Integrations

Voice Mail

HoduCC

Linux

Web-based

Tech Support Lead

The features are exciting and precisely what people in most industries look out for. The support - HoduCC support engineers are very responsive.

Business Consultant 

The 24 x 7 support provided by the team is incredible. I personally have never seen such a dedicated team who always are focused on customer benefits.

The support team is also responsive and helpful whenever we need assistance, also the management team “Kartik Khambhati” treats clients with respect and professionalism.

Manager

Overall experience has been good. We have been using it from last a year now and so far experience is fine.

MD/CEO

Stable and Flexible , yet well secured. Robust and cost effective.

Sales Director

Feature rich, easy to use and most helpful team to coordinate and work with.

Product Manager

The ease of integrating all contact channels, the ease of administration and assignment to agent skills.

Supervisor, User Support Team

There are no aspect of the product that is difficult to use.

Helps organisations to save costs and be more efficient.

Customer service Manager

My overall experience with HoduCC has been positive, as it provides efficient call management, real-time analytics, and seamless CRM integration, which enhance customer service operations at Koolboks.

Quick setup and very affordable. Support is also very strong.

Digital Marketing

The Hodu PBX is easy to use. In addition, HoduCC  features has given us the ability to reach a larger audience through the Hodu Blast.

Director

HoduCC has a high level of integration capability to both bespoke and proprietary applications. HoduCC also has a strong support team which provides a personalised service.

Networking

Call complaint, can user multiple sip trunk at the same time.

The wide variety of functions an features that are capable of providing a complete and often unique solution to the requirements of a range of environments and purposes.

Presidente

Some CC Features missing. User interface needs some rework.

Ease of usage and prompt response from support team.

Business Development Manager

Set up and integration was difficult with my team. Took too long to set up with my team on the ground.

HoduCC screenshot: Hodu CC Agent Dashboard

HoduCC screenshot: Hodu CC Admin Real time Dashboard

HoduCC screenshot: Hodu CC Tenant Agent Dashboard

HoduCC screenshot: Hodu CC Tenant Omnichannel Dashboard

HoduCC screenshot: Hodu CC Tenant Real time Dashboard

Large Enterprises

Mid Size Business

Small Business

Google Meet is a video conferencing platform for teams to communicate via messaging, voice, and video. Features include high-definition video and audio conferencing for up to 100 participants, multi-device chat sync, stored chat history, real-time captions, meeting recording function, and more.

Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture

RingCentral Contact Center provides customers and call center managers with omnichannel capabilities and a comprehensive feature with optimization tools

Amazon Connect is an omnichannel contact center solution that utilizes built-in AI and ML to deliver high-quality voice and interactive chat experiences. With Amazon Connect, teams can easily automate interactions using intuitive interactive voice response (IVR) systems and chatbots.

Dashboard

Amazon Connect

Windows

Team Lead of Internal Tools

I think Amazon Connect is good as a phone tree, especially if you need any kind of automatons built in.

Sales Agent

Sometimes, calls would drop, which could be frustrating for us and our clients.

Asking callers for info, parsing it through chatbots, routing speech into code to handle some sort of logic, things like that. I also think AC is good for speech and call tree analysis.

A lot of the features we required could not be handled, such as voicemails and recorded statements. Additionally, we had problems with connectivity and reliability which frustrated our users.

Business Consultant

It can be a bit annoying. The advice/solutions from Amazon and the internet in general are quite flakey.

Manager of Engineering

You have to use Amazon Pinpoint for that, but the number you purchase in Pinpoint, can't be used in Connect. That leads to a very awkward experience.

Easy to use once you figure out the features. Ability to view queues, track calls and agents.

Amazon Connect was super convenient for teaching many high school and college students the ropes of working in a call center.

HoduCC vs Amazon Connect Comparison (2025)

HoduCC

Amazon Connect

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives