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HoduCC
4.8
(40)

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Omnichannel call center software for sales and support teams

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HoduCC Pricing, Features, Reviews and Alternatives

HoduCC product overview

Price starts from

400

/user

One-time payment

What is HoduCC?

HoduCC- Call Center Software starts with 10 seats. We install the software on customer's server. Brands like UNICEF, Vistaprint and Brother Printers use HoduCC. HoduCC is a contact center software designed to help businesses resolve clients’ issues and automate customer interactions through various communication channels including audio or video calls, emails, SMS, chats, and social media platforms. Key features are predictive dialer, interactive voice response (IVR), built-in WebRTC phone, automatic call distribution (ACD), task scheduling, and call forwarding.

Key benefits of using HoduCC

Predictive Dialer,
Skill Based Mapping,
Automatic Call Distribution,
WebRTC Phone,
Auto Dialer,
Single Tenant & Multi Tenant,
Multilevel IVR,
Real Time Analytics & Reports.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Chat
Phone Support
Email/Help Desk

Training options

Webinars
Live Online
Documentation

HoduCC pricing information

Value for money

4.6

/5

40

Starting from

400

/user

One-time payment

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

HoduCC features

Functionality

4.7

/5

40

Total features

58

6 categories

Most valued features by users

Reporting/Analytics
API
Third Party Integrations
Chat/Messaging
Reporting & Statistics
Multi-Channel Communication
Activity Dashboard
Alerts / Escalation

Functionality contenders

HoduCC users reviews

Overall Rating

4.8

/5

40

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.49/10
Rating distribution

5

4

3

2

1

30

10

0

0

0

Pros
Nice guys, reliable software, reliable customization services, good support services.
The 24 x 7 support provided by the team is incredible. I personally have never seen such a dedicated team who always are focused on customer benefits.
Overall experience has been good. We have been using it from last a year now and so far experience is fine.
Cons
Some CC Features missing. User interface needs some rework.
Difficulty in integration to social media offerings. No automated reporting system for daily reports.
There are some industry standards that we found to be missing, however the platform allows the HoduCC development team the capability of implementing new features and metrics.

Overall rating contenders

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Maxwell O.

Verified reviewer

Insurance, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Full Featured Call Center System

Reviewed 9 months ago

It's been a great ride

Pros

IVR capabilities are top-notch - very flexible and easy set up

Cons

Tooltips need improvement. Omnichannel and CRM features work fine but could also use some improvement

AA
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Austine A.

Information Technology and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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HODUCC: Best of breeds in ominiChannel Solution

Reviewed 10 months ago

Very Comfortable with the product.

Pros

Real Omnichannel Solution offering customers various engagement touch point. 2. Steep learning curve. 3. Stable and Flexible , yet well secured 4. Robust and cost effective.

Cons

Not yet observed as it currently meets all our contact centre expectations.

AS
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Ankur S.

Leisure, Travel & Tourism, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Good voice solution to recommend

Reviewed 2 years ago

Overall experience has been good. We have been using it from last a year now and so far experience is fine.

Pros

It has multiple options for login purpose depending upon your need

Cons

Multiple attended transfer is something which should be part of the voice solution as it is a basic necessasity of any BPO. Unfortunately you do not get much options in this.

VM
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Vinesh M.

Telecommunications, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Hoducc user friendly software

Reviewed 2 years ago

Helps organisations to save costs and be more efficient.

Pros

Easy to use. Can be customized. The 24 x 7 support provided by the team is incredible. I personally have never seen such a dedicated team who always are focused on customer benefits.

Cons

Honestly speaking the way the software was presented and the way it helps out the service industries I couldnt find anything which I didnt like.

Vendor response

Thank you Vinesh.

GT
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Gandhi T.

Telecommunications, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

HoduCC is Full of Features

Reviewed 7 months ago
Pros

HoduCC is a very flexible product allowing you to customize call traffic, monitoring, and reporting. It is full of inbound and outbound calling features.

Cons

There are some industry standards that we found to be missing, however the platform allows the HoduCC development team the capability of implementing new features and metrics.

Vendor response

We're glad that you loved HoduCC's Product features. It will surely boost our product team to improve our existing product with new and advanced features that help businesses for better CX. Must appreciate your valuable feedback. Onwards and upwards!

HoduCC FAQs and common questions

Q. What type of pricing plans does HoduCC offer?

HoduCC has the following pricing plans:
Starting from: $400.00
Pricing model: One Time License
Free Trial: Available


Q. Who are the typical users of HoduCC?

HoduCC has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does HoduCC support?

HoduCC supports the following languages:
English


Q. Does HoduCC offer an API?

Yes, HoduCC has an API available for use.


Q. What other apps does HoduCC integrate with?

HoduCC integrates with the following applications:
Telnyx Suite, Twilio


Q. What level of support does HoduCC offer?

HoduCC offers the following support options:
24/7 (Live rep), Chat, Phone Support, Email/Help Desk

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