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HoduCC

4.6
(70)

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HoduCC Contact center software for sales and support teams

(1)

HoduCC Pricing, Features, Reviews and Alternatives

HoduCC FAQs

Q. What type of pricing plans does HoduCC offer?

HoduCC has the following pricing plans:
Starting from: $400.00
Pricing model: One Time License
Free Trial: Available

These products have better value for money


Q. Who are the typical users of HoduCC?

HoduCC has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does HoduCC support?

HoduCC supports the following languages:
Arabic, English, French, Japanese, Portuguese, Spanish


Q. Does HoduCC offer an API?

Yes, HoduCC has an API available for use.


Q. What other apps does HoduCC integrate with?

HoduCC integrates with the following applications:
Zoho CRM, Freshdesk, MessageBird, Twilio, Salesforce Platform, Zendesk Suite


Q. What level of support does HoduCC offer?

HoduCC offers the following support options:
24/7 (Live rep), Chat, Phone Support, Email/Help Desk

HoduCC product overview

Price starts from

400

/user

One-time payment

What is HoduCC?

HoduCC contact center software is specifically built to cater to the needs of both sales and operations teams, providing them with the necessary tools to enhance productivity and customer satisfaction. One of the key strengths of our software lies in its effective use of data throughout the customer journey. By harnessing valuable insights, our solution enables personalized interactions, empowering agents to deliver tailored experiences to each customer. With a deep understanding of customer preferences and behaviors, businesses can foster stronger relationships and drive meaningful engagements.

Key benefits of using HoduCC

Omnichannel Communication: Contact center software supports omni channel communication, allowing customers to reach out through various channels like phone, email, live chat, social media, and messaging apps.

Improved Customer Experience: Contact center software enables businesses to provide enhanced customer experiences by streamlining and optimizing their customer service operations.

Reporting and Analytics: Contact center software provides detailed reporting and analytics capabilities, allowing businesses to track key performance indicators (KPIs) and gain insights into their operations.

CRM Integration: Many contact center software solutions integrate with customer relationship management (CRM) systems.

Scalability and Growth: Contact center software is highly scalable, making it suitable for businesses of all sizes.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Chat
Phone Support
Email/Help Desk

Training options

Live Online
Documentation
Videos

Not sure about HoduCC? Compare it with a popular alternative

Starting from

400

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One-time payment

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Per month

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Why am I seeing this?

HoduCC pricing information

Value for money

4.5

/5

70

Starting from

400

/user

One-time payment

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

HoduCC features

Functionality

4.5

/5

70

Total features

81

6 categories

Most valued features by users

Reporting/Analytics
API
Third Party Integrations
Chat/Messaging
Activity Dashboard
Multi-Channel Communication
Reporting & Statistics
Live Chat

Functionality contenders

HoduCC users reviews

Overall Rating

4.6

/5

70

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.86/10
Rating distribution

5

4

3

2

1

43

25

2

0

0

Pros
Nice guys, reliable software, reliable customization services, good support services.
The 24 x 7 support provided by the team is incredible. I personally have never seen such a dedicated team who always are focused on customer benefits.
The support team is also responsive and helpful whenever we need assistance, also the management team “Kartik Khambhati” treats clients with respect and professionalism.
Cons
There are no aspect of the product that is difficult to use.
Some CC Features missing. User interface needs some rework.
Every feature is good, with no negative reviews.

Overall rating contenders

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Maxwell O.

Insurance, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Full Featured Call Center System

Reviewed 2 years ago

It's been a great ride

Pros

IVR capabilities are top-notch - very flexible and easy set up

Cons

Tooltips need improvement. Omnichannel and CRM features work fine but could also use some improvement

IB
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Ibironke B.

Banking, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Overview of HoduCC performance

Reviewed 10 months ago

To a large extent the performance of the application is good but if the reporting can be worked on it would be better.

Pros

Its web base and easy to adapt by new agents.

Cons

The reporting is not well detailed which doesn't make reporting easy.

AA
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Ayyoob A.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Contact center solution

Reviewed a year ago

85 % satisfied

Pros

Easy to use to and its run with minimum resources

Cons

User interface need to enhanced, as its seem outdated

NF
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Neil F.

Telecommunications, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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HoduCC - Complete Omni-Channel Solution

Reviewed 3 months ago
Pros

The wide variety of functions an features that are capable of providing a complete and often unique solution to the requirements of a range of environments and purposes. HoduCC provides. HoduCC has a high level of integration capability to both bespoke and proprietary applications. HoduCC also has a strong support team which provides a personalised service.

Cons

The platform caters to our requirements, whenever we have arrived at a road block we have always been able to jointly resolve the matter.

AA
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Austine A.

Information Technology and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

HODUCC: Best of breeds in ominiChannel Solution

Reviewed 2 years ago

Very Comfortable with the product.

Pros

Real Omnichannel Solution offering customers various engagement touch point. 2. Steep learning curve. 3. Stable and Flexible , yet well secured 4. Robust and cost effective.

Cons

Not yet observed as it currently meets all our contact centre expectations.

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