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HoduCC

AI enabled HoduCC Contact center software for Enterprises

Table of Contents

Is this product right for your business?

Find out with a

HoduCC - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: September 2026

HoduCC overview

What is HoduCC?

AI enabled HoduCC contact center software is specifically built to cater to the needs of both sales and operations teams, providing them with the necessary tools to enhance productivity and customer satisfaction. One of the key strengths of our software lies in its effective use of data throughout the customer journey. By harnessing valuable insights, our solution enables personalized interactions, empowering agents to deliver tailored experiences to each customer. With a deep understanding of customer preferences and behaviors, businesses can foster stronger relationships and drive meaningful engagements.

HoduCC Contact Center Software offers a comprehensive range of powerful add-on modules designed to enhance your contact center operations. Add On Features: WhatsApp Bot, Voice Transcription, Quality Analysis, WhatsApp Broadcasting, SMS Broadcasting, and Survey Module.

HoduCC is enabled with AI Chatbot, AI Whatsapp bot, AI Voicebot, Speech Intelligence, Sentimental Analytics, AI Quality Analysis, AI with Email summarization.

Starting price

10per user /
per month

Alternatives

with better value for money

Do you work for HoduCC? Manage this product listing

HoduCC’s user interface

Ease of use rating:

4.6

(98)

HoduCC reviews

Overall rating

4.6

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend0.88/10

Rating distribution

Pros

“Overall, HoduCC strikes a strong balance between advanced functionality and customization, making it a reliable platform for delivering efficient, data-driven customer engagement experiences.”

James A.

Solution Consultant

“The multi-tenant architecture is especially valuable for scaling and managing multiple clients efficiently.”

James A.

Solution Consultant

“Good value for money compared to the other enterprise platforms in the market, with similar rich features that my team can use to deliver excellent customer experience without high investment costs.”

Antony N.

Business Development

Cons

“Lack of support for some legacy systems/protocol such as SOAP/XML and SMPP, were we struggle to integrate but there is an engagement to resolve it.”

Matsemela M.

COO

“Some advanced features are not very intuitive, so it takes time to fully understand the system.”

Tom N.

Head of ICT

“Ticketing is basic”

Jennifer M.

Sales Account Manager

Who uses HoduCC?

Based on 98 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Information Technology and Services

Telecommunications

Retail

Computer Software

Use cases

Call Center

Contact Center

Call Recording

Predictive Dialer

Telemarketing

HoduCC's key features

Most critical features, based on insights from HoduCC users:

IVR

4.6

(22)

Activity dashboard

5.0

(2)

Recording

4.8

(4)

Call monitoring

4.7

(35)

Call center management

4.5

(30)

Automatic call distribution

4.6

(26)

Computer telephony integration

4.5

(35)

Interaction tracking

4.4

(12)

Call transcription

5.0

(2)

Event triggered actions

4.7

(3)

All HoduCC features

Features rating:

4.6

(98)

Activity dashboard

5.0

(2)

Activity tracking

5.0

(1)

Agent interface

4.4

(19)

AI summarization

5.0

(1)

Alerts/Escalation

5.0

(2)

Alerts/Notifications

(0)

Answering machine detection

4.0

(1)

API

5.0

(2)

Archiving & retention

(0)

Auto-Dialer

4.8

(18)

Automated responses

4.0

(1)

Automated routing

4.8

(21)

Automatic call distribution

4.6

(26)

Automatic outbound dialer

(0)

Blended call center

(0)

Callback scheduling

(0)

Call center management

4.5

(30)

Call disposition

(0)

Caller id

(0)

Call list management

(0)

Call logging

4.5

(21)

Call monitoring

4.7

(35)

Call recording

4.6

(41)

Call reporting

(0)

Call routing

4.7

(15)

Call scheduling

5.0

(1)

Call scripting

5.0

(6)

Call tagging

5.0

(1)

Call tracking

4.2

(5)

Call transcription

5.0

(2)

Call transfer

5.0

(1)

Call whispering

3.0

(1)

Campaign management

4.5

(6)

Campaign specific caller id

5.0

(1)

Chatbot

4.3

(6)

Chat/Messaging

(0)

Computer telephony integration

4.5

(35)

Conferencing

3.0

(1)

Contact database

(0)

Contact management

(0)

CRM

(0)

Customer database

(0)

Customer history

(0)

Customizable fields

(0)

Customizable reports

(0)

Dashboard

(0)

Data import/export

5.0

(1)

Data security

(0)

Email management

(0)

Event triggered actions

4.7

(3)

File transfer

5.0

(1)

For sales teams/organizations

(0)

Generative ai

4.5

(4)

Inbound call center

(0)

Integrations management

5.0

(1)

Interaction tracking

4.4

(12)

IVR

4.6

(22)

Lead capture

(0)

Lead distribution

(0)

Lead management

4.4

(9)

List management

(0)

Live chat

(0)

Manual dialer

5.0

(4)

Mobile access

(0)

Monitoring

(0)

Multi-Campaign

(0)

Multi-Channel communication

4.4

(22)

On-Demand recording

5.0

(1)

Outbound call center

(0)

Performance management

5.0

(1)

Performance metrics

(0)

Power dialer

5.0

(2)

Predictive dialer

4.7

(7)

Preview dialer

5.0

(2)

Progressive dialer

4.5

(4)

Quality management

4.4

(18)

Queue management

4.9

(15)

Real-Time analytics

(0)

Real-Time data

(0)

Real-Time monitoring

5.0

(2)

Real-Time reporting

4.9

(11)

Recording

4.8

(4)

Reporting/Analytics

4.5

(34)

Reporting & statistics

(0)

Scheduled recording

5.0

(1)

Sentiment analysis

5.0

(1)

Social media integration

(0)

Surveys & feedback

(0)

Text to speech

(0)

Third-Party integrations

4.0

(1)

Voice mail

(0)

Voice recognition

3.0

(1)

HoduCC alternatives

HoduCC

4.6

(98)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.6

Customer Support

4.6

DialedIn CCaaS

4.8

(330)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.8

Features

4.7

Value for Money

4.7

Customer Support

4.8

LiveAgent

4.7

(1.7K)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.6

Customer Support

4.7

Aircall

4.2

(466)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.1

Value for Money

3.9

Customer Support

4.1

HoduCC pricing

Value for money rating:

4.6

(98)

Starting from

/user

Per month

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about HoduCC price and value

Value for money rating:

4.6

(98)

To see what individual users think of HoduCC's price and value, check out the review snippets below.

“Overall, HoduCC strikes a strong balance between advanced functionality and customization, making it a reliable platform for delivering efficient, data-driven customer engagement experiences.”

James A.

Solution Consultant

“The multi-tenant architecture is especially valuable for scaling and managing multiple clients efficiently.”

James A.

Solution Consultant

HoduCC integrations (10)

Integrations rated by users

We looked at 98 user reviews to identify which products are mentioned as HoduCC integrations and how users feel about them.

Zoho CRM

Integration rating: 4.3 (6)

“Zoho CRM integration helps to connect with customer for communication by the information already stored in this CRM and I can see customer details while handling calls instead of switching between different devices.”

“HoduCC is integrated to Zoho CRM, that way, agents can take calls within Zoho CRM without having to switch tabs.”

Goodwin g.

Customer Relation Manager

1/2

Bird

Integration rating: 4.7 (4)

“We send automatic wpp messages”

Sónia T.

Human Resources

Salesforce Sales Cloud

Integration rating: 4.5 (3)

“Very critical we were able to integrate since Salesforce is what we use internally for order management, and ServiceChannel did exactly that”

Andrew O.

Central Support - Senior Team Lead

HoduPBX

Integration rating: 4.5 (2)

“INtegration between different part of the organization ”

Mohsen I.

COO

Salesforce Platform

Integration rating: 4.0 (2)

Other top integrations

HoduCC customer support

What do users say about HoduCC customer support?

Customer support rating:

4.6

We analyzed verified user reviews to identify positive and negative aspects of HoduCC customer support.

A large number of users highlight the support team's responsiveness, professionalism, and availability, even for urgent issues.

Multiple users appreciate the personalized assistance, quick fixes, and flexibility in handling custom requests and integrations.

A minority of users report unreliable support, slow resolution times on weekends, and difficulty reaching the team during critical issues.

Support options

24/7 (live rep)

Chat

Phone support

Email/help desk

Faqs/forum

Knowledge base

Training options

Live online

Documentation

Videos

In person

Webinars

To see what individual users say about HoduCC's customer support, check out the review snippets below.

“Sales and support team are very responsive.”

Andy D.

VP Product

“Has a wide area of features that can be configure to fit any scenario, whether it be inbound support, outbound sales, or a combination of different teams with different functions.”