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HoduCC

Omnichannel call center software for sales and support teams

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HoduCC Pricing, Features, Reviews and Alternatives

HoduCC product overview

Price starts from

$

400

Per User

What is HoduCC?

HoduCC- Call Center Software starts with 10 seats. We install the software on customer's server. Brands like UNICEF, Vistaprint and Brother Printers use HoduCC. HoduCC is a contact center software designed to help businesses resolve clients’ issues and automate customer interactions through various communication channels including audio or video calls, emails, SMS, chats, and social media platforms. Key features are predictive dialer, interactive voice response (IVR), built-in WebRTC phone, automatic call distribution (ACD), task scheduling, and call forwarding.

Key benefits of using HoduCC

Predictive Dialer,
Skill Based Mapping,
Automatic Call Distribution,
WebRTC Phone,
Auto Dialer,
Single Tenant & Multi Tenant,
Multilevel IVR,
Real Time Analytics & Reports.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Chat
Phone Support
Email/Help Desk

Training options

Webinars
Live Online
Documentation

HoduCC pricing information

Value for money

4.5

/5

23

Price starts from

$

400

Per User

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

HoduCC features

Functionality

4.6

/5

23
Total Features59 6 categories

Most valued features by users

Reporting/Analytics
API
Chat/Messaging
Third Party Integrations
Reporting & Statistics
Alerts / Escalation
Multi-Channel Communication
Activity Dashboard

Functionality contenders

HoduCC users reviews

Overall rating

4.7

/5

23

Positive reviews

100%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.36/10
Rating distribution

5

4

3

2

1

17

6

0

0

0

Pros
Nice guys, reliable software, reliable customization services, good support services.

AA

Alejandro A.

The 24 x 7 support provided by the team is incredible. I personally have never seen such a dedicated team who always are focused on customer benefits.

VM

Vinesh M.

Overall experience has been good. We have been using it from last a year now and so far experience is fine.

AS

Ankur S.

Cons
Some CC Features missing. User interface needs some rework.

AA

Alejandro A.

Difficulty in integration to social media offerings. No automated reporting system for daily reports.

DB

Darryl B.

I don't see any drawback as such probably drag and drop of IVR functionality would help simple IVR functionality call centers.

SK

Sheejan K.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Contact center for varying business sizes

Reviewed 3 years ago

Skill based routing reduces helps managing the call flow in the peak hours in more adequate manner

Pros

Hodusoft's Contact Center Solution is a secure and scalable solution as per our business needs. Predictive Dialer and Auto Dialer is the best feature in HoduCC as It adjusts Call automatically and Transfers it to Right person in Busy hours to Keep the customers on no hold.

Cons

As of Now there is nothing to Dislike about HoduCC,

Vendor response

Thank you so much.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Provides total solution contact center application for our enterprise and government clients

Reviewed a year ago

I found HoduCC back in 2019 in the middle of reviewing several call center application that will fit for a government project. We need to choose the best that suit to spec., affordable and stable. Finally we decided to use HoduCC and found that our client is satisfied after finishing this project. Beside that we also found that despite of it is robust and equipped with useful features it is fast to...

Pros

True Omni Channel, CRM, Ticketing, Disposition and Callback Module

Cons

None of HoduCC to be noticed as cons until now.

Vendor response

Thank you Ismed.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good voice solution to recommend

Reviewed a year ago

Overall experience has been good. We have been using it from last a year now and so far experience is fine.

Pros

It has multiple options for login purpose depending upon your need

Cons

Multiple attended transfer is something which should be part of the voice solution as it is a basic necessasity of any BPO. Unfortunately you do not get much options in this.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Best Omni-Channel Solution

Reviewed a year ago

The only Omni-Channel HoduCC, recommended by Agents and Supervisors. Customer experience is excellent and Survey Module make sure the business valuable and recurring.

Pros

The web based architecture is easy to deploy and webrtc Soft phone loved by agents. No need to handle different software. All inclusive.

Cons

Mobile App for Agents will be revolutionary.

Vendor response

Thank you.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Flexible and Trustable software

Reviewed a year ago

We have implmented HoduCC on different kind (and sizes) of customers, with different needs, the implementation is very easy as they perform all the process, give you a training and help you whenever you need.

Pros

HoduCC is how a software must be, easy to use, with good support, flexible, you can ask for any kind of integration and their team is able to develop, we must have partners like this, this make our business trustable

Cons

We have no complaints, everything we expect is there, and when we need something that is not, we can ask to develop

Vendor response

Thank you!

HoduCC FAQs and common questions

HoduCC has the following pricing plans:
Starting from: $400.00
Pricing model: One Time License
Free Trial: Available


HoduCC has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Yes, HoduCC has an API available for use.


HoduCC integrates with the following applications:
Telnyx, Twilio


HoduCC offers the following support options:
24/7 (Live rep), Chat, Phone Support, Email/Help Desk

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