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3CX vs XCALLY Comparison (2026)

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Good recommendations?

3CX

XCALLY

Overview

3CX is a phone system that handles call queues, built-in video calls, and web conferencing. It integrates website live chat, Facebook & text messages all in one system. The open-platform is fully compatible with popular IP phones & SIP trunks.

XCALLY provides all the tools to manage interaction with your customers, coming from several channels: email, SMS, web chat, phone calls, social media and messaging apps. Furthermore you have fundamental modules like Dialer, IVR Designer and a lite CRM.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

350

Per year

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.4

468

279

131

Value for money

Ease of use

Features

Customer support

74%

would recommend this app

4.8

130

108

Value for money

Ease of use

Features

Customer support

98%

would recommend this app

Pros

“Users appreciate the integration of various communication tools like voice calls, video conferencing, live chat, and messaging into a single platform.”

Bien C.

Systems and Service Operation Analyst

“The ability to route calls from a central switchboard to individual desktops make this software very useful in our remote working office set up.”

Kristan L.

Architect

“Unlike other VoIP / SIP based systems, to connect physical phones to 3CX you need to either have one of their phones that acts as an SBC or you need to set up an SBC in a small Linux VM.”

Dennis d.

Business Owner

Pros

“I am the administrator, and I've found that it's easy to configure the IVR, the agents' parameters, generate queries and reports, find historical calls, manage integrations with CRMs and VOIP services, keep the system up-to-date, work with the XCALLY phone bar, and more.”

Yehoshua K.

System Administrator

“Without that, cc implementer find themselves dealing with features within for work around.”

John A.

CEO

“The intuitive menú for all the configurations, specificly Cally Square.”

Miguel F.

Support team

Cons

“The only drawback I noticed the phone calls quality on the app is not up to mark and sometimes drops.”

Mohammed M.

Project manager

“Have had some issues with bugs in the past and it can be difficult to contact the support team and get them resolved”

Luke P.

Head of Support

“However, have had a few bugs with it”

Luke P.

Head of Support

Cons

“I dont dislike nothing globally but for example i dont like when i try to find an agent in lowercase and i cant find It cause his name is writting in uppercase.”

Miguel F.

Support team

“Upgrade may bring some additional issues.”

Michaela L.

Marketing Manager

“Fast evolution process can make some issues.”

Pavel L.

CtI