3CX vs XCALLY

Ringover

800.com

Nextiva

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

800.com is the AI-powered business phone and call intelligence platform trusted by 45,000+ companies. Get a toll-free, local, or vanity number in minutes, with AI agents that answer 24/7, call tracking that proves ad ROI, and AI summaries on every call. From $19/mo, no contracts.

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

Manager

There were numerous bugs during the transition to version 20, and the support team offered no real solutions other than completely redoing the configuration.

Freelencer

Backing from the producer is essentially exceptional as there information base and backing group go the extra mile to help you.

Emprendimiento

It is an application for support management that is easy to use for entrepreneurs like me; its free version is enough to boost the launch of my product.

3CX is an all-in-one call center solution to communicate with customers via voice, video & chat. Offers advanced queue strategies set to individuals or groups. Integrates with various CRMs & MS 365. Includes call recordings & reports. One interface to answer customer live chat, FB messages & SMS.

Access Controls/Permissions

Activity Dashboard

Activity/News Feed

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Archiving & Retention

Audio Calls

Audio Capture

Audio/Video Conferencing

Auto-Dialer

Automated Attendant

Automated Routing

Automatic Call Distribution

Autoresponders

Blended Call Center

Calendar Sync

Callback Scheduling

Call Center Management

Call Conferencing

Call Disposition

Caller ID

Caller Profiles

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Reporting

Call Routing

Call Scripting

Call Tracking

Call Transfer

Chat/Messaging

Chat Transcript

Collaboration Tools

Communication Management

Computer Telephony Integration

Conferencing

Contact Database

Contact Management

Customer History

Customizable Branding

Customizable Caller ID

Customizable Reports

Dashboard

Data Import/Export

Drag & Drop

Employee Directory

Fax Management

File Sharing

File Transfer

For Cloud Phone Systems

Inbound Call Center

Interaction Tracking

Live Chat

Manual Dialer

Meeting Management

Mobile Access

Monitoring

Multi-Channel Communication

Multi-Language

Multi-User Collaboration

Offline Form

On-Demand Recording

Online Voice Transmission

Outbound Call Center

Performance Management

Predictive Dialer

Proactive Chat

Progressive Dialer

Progress Tracking

Purchasing & Receiving

Queue Management

Real-Time Analytics

Real-Time Chat

Real-time Consumer-facing Chat

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Updates

Recording

Reporting/Analytics

Reporting & Statistics

Ring Groups

Screen Sharing

Search/Filter

Single Sign On

SIP Trunking

SMS Marketing

SMS Messaging

Social Media Integration

Speech-to-Text Analysis

SSL Security

Support Ticket Management

Surveys & Feedback

Task Management

Most reviewers indicate that 3CX delivers strong value for money, with cost-saving features and a generous free version. Some reviewers feel advanced features are expensive, and they report confusion over changing pricing and licensing.

Value for money

The 3CX integration most frequently cited by reviewers is Gestionale sul Web, an enterprise resource planning product rated 5.0 out of 5 for its integration with 3CX.

Integrations

By industry, 3CX reviewers are most commonly professionals in information technology and services (16%). The most frequent use case for 3CX cited by reviewers is telephony (47% of reviewers).

Web-based

Windows

Android

Linux

iPhone

iPad

Microsoft Teams

8x8 Work

Zoom Phone

RingEX

Cisco Unified Communications Manager

Aircall

RingCX

Vonage Business Communications

Ooma Office

Five9

Zoiper

Webex Suite

MiVoice Business Solution

Asterisk

VICIdial

3CX SMB

3CX PRO

3CX ENT

Unstable call connectivity

Business Analyst

It becomes slow if there's more people on the network using it at the same time, it disconnects and you end up thinking it's the person on the other side of the line who dropped your call but no, it actually disconnected on your side.

86% of reviewers feel negative about call connection reliability. Users report frequent issues with dropped calls, poor audio quality, and delays, especially when internet connectivity is unstable. Reviewers say the software is highly dependent on a strong network, with problems arising during high traffic or weak Wi-Fi. Some users mention difficulties with call transfers, missed calls due to delayed ringing, and glitches when using mobile apps or Bluetooth devices. They find these disruptions particularly frustrating during important business communications, impacting overall usability and efficiency.

Recurring software glitches

HR and Finance Manager

The system easily glitches, and if you so much as log in to the wrong account on the 3CX app/browser, it causes the system to go down.

70% of reviewers feel negative about bugs and technical issues. Some users report frequent crashes, freezes, and malfunctions that disrupt daily operations. Reviewers indicate that updates sometimes introduce new glitches, and the desktop app may require frequent restarts or IT intervention. They mention occasional problems with syncing, profile management, and platform access, leading to lost productivity. Users say adapting to the software can be challenging due to inconsistent menu layouts and sporadic technical errors, which can be particularly problematic in high-volume environments like call centers.

Versatile VoIP functionality

Managing Director 

The voip connection enabled us to integrate the system our Xapsys CRM system which helped make our sales team more efficient.

100% of reviewers feel positive about VoIP capabilities. Users think the software offers a comprehensive VoIP solution, enabling seamless voice, chat, and video communication regardless of location. Reviewers appreciate the ability to integrate with other systems, such as CRM platforms, and value features like conferencing, call recording, and security. They say the clarity and reliability of calls are strong points, and the system’s flexibility supports both small and large businesses. Some users mention the convenience of accessing VoIP from anywhere with an internet connection, making it suitable for remote or distributed teams.

Unified communication platform

Principle Design Recruitment Consultant 

Cx has brought high productivity through real-time communication from all global corners.

97% of reviewers feel positive about communication features. Reviewers indicate the software streamlines both internal and external communications by consolidating multiple channels—voice, chat, and webinars—into a single platform. Users say this integration boosts productivity, enables quick decision-making, and reduces operational costs. They find the system’s real-time communication capabilities valuable for global teams and appreciate the ease of managing communications from smartphones or desktops. Some users highlight the clarity and security of communications, while others note the software’s positive impact on collaboration and workflow efficiency.

Straightforward installation process

89% of reviewers feel positive about installation. Users report the software is easy to install and configure, often requiring minimal technical expertise. Reviewers appreciate the clear instructions and intuitive setup, noting that deployment can be completed quickly on various operating systems. They say the process is smooth for both small-scale and larger installations, with automation features simplifying provisioning and management. Some users value the availability of support resources and the lack of need for physical hardware, which streamlines implementation and reduces initial setup costs.

Systems and Service Operation Analyst

Users appreciate the integration of various communication tools like voice calls, video conferencing, live chat, and messaging into a single platform.

Application Specialist

We use it for all internal communication that needs to be done over the phone and it enables us to get in contact with our stores to address issues without any fault.

Architect

The ability to route calls from a central switchboard to individual desktops make this software very useful in our remote working office set up.

Engineer

Usually it starts automatically when you login in Windows. With 3CX you can make external and internal calls, using a VOIP Phone or simply your headphones (with mic of course) attached to your PC.

Tech

Not that much at all. If I had to say something I would say the licencing should maybe have more options for smaller business deployments.

Technician

In the "mini pop-up"  dashboard you can have a look at the other users and their status, make internal calls and forward the external calls.

AG Director Arts and Craft Department

CX is a single interface for customer live chat, call logging, queue management and real-time reporting.

Business Owner

Unlike other VoIP / SIP based systems, to connect physical phones to 3CX you need to either have one of their phones that acts as an SBC or you need to set up an SBC in a small Linux VM.

For instance, our phones go straight to voicemail after hours and on weekends, but we cannot go in and make adjustments for holidays, which can be annoying when phone calls are rolling over to our cell phones on Christmas or something.

Payroll Manager Tax Preparer

It works very well for our company which has 2 offices about an hour apart from each other.

Director of Business Development

Contacts does not always save changes you make on contacts.

Web developer

I use the self-hosted version with a cheap VPS and pay less than £5 a month including calls on my landline.

Inability to easily choose which number you will call from.

Help Desk Manager

Our calls dont drop, we dont have any issues with the call flow it just works.

VP of Technology

Transition to 3CX from standard copper lines.

IT Support Supervisor

I use 3CX via the desktop app, ios app and a voip handset.

IT Support Technician

It is quite pricy and though it can be compatible with a lot of hardware, there are exceptions, so make sure to double check.

We host it locally in our environment and it works perfectly.

The latest update - version 20 has removed some features such as granular reports.

Pay per minute rather than a flat monthly fee.

lead

We are in contact with our backup office in other countries.

Very rarily do we find times where the service is unable to achieve its purpose and its ability to scale effortlessly as our organisation grows is why we have used it for years on end and will continue to.

HR Manager

I wish there was a text feature beyond texting only people who have the 3cx app.

Features that were well-established in previous versions were either reduced or completely removed, leaving users with less than a quarter of the configuration options they were accustomed to.

It's native reporting is quite bare and for more complex reporting it requires a transformation outside of the platform to achieve so.

There was apparently a security issue with their desktop app that caused some type of data vulnerability, which is not really what you want to hear for a business system.

Our IT team could choose to host internally or on cloud or have 3CX host it - we like the flexibility that offered.

3CX vs XCALLY Comparison (2026)

3CX

XCALLY

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives