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XCALLY Alternatives

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Top 100 Alternatives & Competitors to XCALLY

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CloudTalk

4.6
(203)

Cloud-based call center software for sales and support teams

Features

Total

50

140

69

features in common

50

features in common

CloudTalk's unique features

  • Outbound Reporting

  • Local Caller ID

  • Role-Based Permissions

  • User Management

XCALLY's unique features

  • Disaster Recovery

  • Real-Time Chat

  • Dashboard Creation

  • SMS Messaging

Starting from

$20/month

Value for money

4.4

0.3

4.7

What users say about CloudTalk's value for money

Our general impression of CloudTalk is quite positive and are so far very happy with the switch. I would recommend CloudTalk to any business looking to solve all things business phone related.

Swati M.

Top point the dashboard they provide is perfect and it gives you the control you need in order to analyze better your calls and get better results.

IL

Iliana L.

Kixie PowerCall

4.8
(151)

Ultra-reliable, easily-automated calling & texting for sales

Features

Total

37

74

69

features in common

37

features in common

Kixie PowerCall's unique features

  • Training Management

  • Call Tracking

  • Sales Automation

  • Call Queues

XCALLY's unique features

  • Blended Call Center

  • Multi-Channel Management

  • Remote Access/Control

  • Monitoring

Starting from

$29/month

Value for money

4.7
4.7

What users say about Kixie PowerCall's value for money

From sales and customer service they have all been super helpful and great to work with.

WO

Wes O.

Overall great phone solutions, cutting edge API/Integration, very helpful and caring customer support, and all around fair price for what you get.

AT

Alec T.

Bitrix24

4.0
(465)

100% free CRM, collaboration and communication tool suite

Features

Total

48

356

69

features in common

48

features in common

Bitrix24's unique features

  • Attendee Management

  • Widgets

  • Performance Metrics

  • Customer Database

XCALLY's unique features

  • Multi-Channel Management

  • Customizable Reports

  • Visual Analytics

  • Call Disposition

Starting from

$24/month

Value for money

4.2

0.5

4.7

What users say about Bitrix24's value for money

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.

AD

Ajay D.

Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.

ER

Eric R.

Dialpad

4.3
(412)

Cloud communications system for enterprises

Features

Total

32

82

69

features in common

32

features in common

Dialpad's unique features

  • On-Demand Recording

  • Speech Recognition

  • Performance Metrics

  • Alerts / Escalation

XCALLY's unique features

  • Help Desk Management

  • Progressive Dialer

  • Interaction Tracking

  • Remote Access/Control

Starting from

$15

Value for money

4.4

0.3

4.7

What users say about Dialpad's value for money

The handoff between devices works very well. The call quality is excellent and the price is perfect for all the features that are included.

Nik K.

We have found this to be a reliable phone service alternative to Vonage that we previously used. The price is right, the functionality is good, and we are pleased with the service.

SS

Sarah S.

Aircall

4.3
(224)

Phone system for support and sales teams

Features

Total

46

102

69

features in common

46

features in common

Aircall's unique features

  • Voice Customization

  • Process/Workflow Automation

  • Compliance Management

  • eCommerce Management

XCALLY's unique features

  • Surveys & Feedback

  • Performance Management

  • Multi-Channel Management

  • Chat Transcript

Starting from

$30/month

Value for money

4.1

0.6

4.7

What users say about Aircall's value for money

This has interrupted service and effected customer service provided. I have received a response from the aircall team as they are aware the software does not work well with bluetooth devices.

RP

Ria P.

The support team and account managers are more than happy to do anything to make using the software an easy and somewhat enjoyable experience. The power dallier feature is by far the best component.

JB

Jonathon B.

Channels

4.8
(36)

Power up your customer service

Features

Total

45

96

69

features in common

45

features in common

Channels' unique features

  • User Management

  • Virtual Call Center

  • Alerts / Escalation

  • Customizable Branding

XCALLY's unique features

  • Drag & Drop

  • Live Chat

  • Disaster Recovery

  • Multi-Channel Management

Value for money

4.9

0.2

4.7

What users say about Channels' value for money

Think this is the perfect app for those in search for a simple, pay-as-you go telesales app. Great interface, good call quality and cheap rates.

Tom D.

Good app , excellent support team and good value for service with money. It needs sometime and will be easy to use.

EM

Eman M.

InfoFlo

4.5
(82)

All-in-One CRM Software Solution

Features

Total

34

126

69

features in common

34

features in common

InfoFlo's unique features

  • Invoice Management

  • Archiving & Retention

  • QuickBooks Integration

  • Billing & Invoicing

XCALLY's unique features

  • Visual Analytics

  • Monitoring

  • Call Scripting

  • Live Chat

Value for money

4.6

0.1

4.7

What users say about InfoFlo's value for money

The navigational experience is responsive, super reliable and fast - an important consideration when working within the same software environment daily.

JH

Janet H.

The program is an excellent, affordable CRM. Customer support is timely and has been great.

CB

Cynthia B.

GoToConnect

4.5
(573)

The first-ever truly unified voice and video solution.

Features

Total

39

91

69

features in common

39

features in common

GoToConnect's unique features

  • Call Screening

  • Mobile Access

  • Virtual Call Center

  • Virtual Extensions

XCALLY's unique features

  • List Management

  • Customizable Fields

  • Monitoring

  • Performance Management

Starting from

$19.95/month

Value for money

4.5

0.2

4.7

What users say about GoToConnect's value for money

Jive was the worst decision we could have ever made as a company. They are dishonest, rude, and tried to double bill us at the end.

DF

David F.

Intuitive UI on admin portal and the voice quality has been great. Also liked the graphical IVR editor - very easy, and the mobile app which is free.

BL

Bob L.

VoIPstudio

4.6
(26)

VoIPstudio: the no-hassle VoIP phone service for business

Features

Total

35

70

69

features in common

35

features in common

VoIPstudio's unique features

  • Voicemail Transcription

  • Two-Way Audio & Video

  • Hot Desking

  • Role-Based Permissions

XCALLY's unique features

  • Visual Analytics

  • Multi-Channel Management

  • Call Scripting

  • Progressive Dialer

Starting from

$4.99/month

Value for money

4.8

0.1

4.7

What users say about VoIPstudio's value for money

Super happy with their service, it took me a long time to find a provider that was both reliable and good value for money.

AK

Amy K.

Some colleagues have been asked to install the program on their phone and there has been some reluctance. This is not strictly a VoIPstudio problem, but it is a problem that exists.

AR

Anonymous Reviewer

Freshcaller

3.8
(24)

Modern Phone System for customer support & sales

Features

Total

33

65

69

features in common

33

features in common

Freshcaller's unique features

  • Alerts/Notifications

  • Softphone

  • Voicemail Transcription

  • Call Screening

XCALLY's unique features

  • Disaster Recovery

  • Callback Scheduling

  • Multi-Channel Communication

  • Feedback Management

Starting from

$15/month

Value for money

3.7

1.0

4.7

What users say about Freshcaller's value for money

The response time of ticket is really bad and the most terrible is that the responses are only "we take care of the problem and someone will help you" which does not happen.

AH

Alois H.

I really like this app because it can evaluate agent's performance and analyse the call volume weekly and monthly. Furthermore, the sound quality is good when contacting with customers.

HP

Hue P.

Genesys Cloud

4.2
(116)

Mobile optimized cloud call center with multichannel routing

Features

Total

59

131

69

features in common

59

features in common

Genesys Cloud's unique features

  • SIP Trunking

  • Accounting Integration

  • PCI Compliance

  • Performance Metrics

XCALLY's unique features

  • Disaster Recovery

  • Event Triggered Actions

  • Customizable Reports

  • Customizable Templates

Starting from

$75/month

Value for money

3.9

0.8

4.7

What users say about Genesys Cloud's value for money

I'm happy to be using this product as it becomes better and will be a very strong product to beat in the future.

AR

Anonymous Reviewer

Our overall experience has been good. We have built great relationships with Genesys support staff and other Genesys users.

AP

Amanda P.

PhoneBurner

4.9
(143)

Power dialer & outbound sales acceleration software for SMBs

Features

Total

37

107

69

features in common

37

features in common

PhoneBurner's unique features

  • Power Dialer

  • Process/Workflow Automation

  • Telemarketing Management

  • For Sales Teams/Organizations

XCALLY's unique features

  • Drag & Drop

  • Multi-Channel Management

  • Remote Access/Control

  • IVR / Voice Recognition

Starting from

$149/month

Value for money

4.7
4.7

What users say about PhoneBurner's value for money

My overall experience has been really good. PhoneBurner has increased the amount of calls we are able to make leading to more productivity which equals a win win for my sales team.

NP

Nicky P.

Can't forget Jeff Osness he admitted and took FULL BLAME for not responding to my customer request. Come on now, Where in American History will someone take blame for anothers actions.

CT

Chris T.

Five9

4.2
(387)

Cloud contact and call center software

Features

Total

60

131

69

features in common

60

features in common

Five9's unique features

  • Social Performance Management

  • Lead Distribution

  • Archiving & Retention

  • Performance Metrics

XCALLY's unique features

  • VoIP

  • Disaster Recovery

  • Dashboard Creation

  • VoIP Connection

Starting from

$100/month

Value for money

4.0

0.7

4.7

What users say about Five9's value for money

It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.

CM

Christopher M.

Five9 is an excellent leader in the CCaaS industry as regarded as one of the most complete solution providers. My clients like the scalability and ability to add agents immediately as needed.

BG

Bernard G.

NICE CXone

4.2
(457)

Cloud Contact Center Software

Features

Total

50

108

69

features in common

50

features in common

NICE CXone's unique features

  • Virtual Assistant

  • Recording

  • Alerts / Escalation

  • On-Demand Recording

XCALLY's unique features

  • Disaster Recovery

  • Real Time Data

  • Video Conferencing

  • Customizable Fields

Starting from

$100/month

Value for money

4.0

0.7

4.7

What users say about NICE CXone's value for money

This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience.

rakesh m.

The connection problems and calls not being connected with MaxAgent and being listed as "Refused" when it was not a lack of answering that caused it.

JW

Justin W.

uContact

4.5
(26)

Beautiful Contact Center Solution - Omnichannel - All in One

Features

Total

46

88

69

features in common

46

features in common

uContact's unique features

  • Video Call Recording

  • Alerts / Escalation

  • Caller ID

  • Quality Control

XCALLY's unique features

  • SMS Messaging

  • Visual Analytics

  • Help Desk Management

  • Event Triggered Actions

Acefone

4.9
(24)

A phone system trusted by modern businesses

Features

Total

35

62

69

features in common

35

features in common

Acefone's unique features

  • Customizable Caller ID

  • Conferencing

  • Call Conferencing

  • Online Voice Transmission

XCALLY's unique features

  • Performance Management

  • Chat/Messaging

  • Customizable Fields

  • Progressive Dialer

Starting from

£4.99/month

Value for money

5.0

0.3

4.7

What users say about Acefone's value for money

A substantial and marvelous experience with Acefone, they have a knowledgeable, well informed and friendly team that are always accessible to help.

SA

Shakeel A.

Very good Customer Service and 24/7 help center. I would recommend Acefone to everyone out there who would want their service.

NB

Navin B.

CallTrackingMetrics

4.6
(61)

The Only All-in-One Call Tracking & Contact Center Solution

Features

Total

39

95

69

features in common

39

features in common

CallTrackingMetrics' unique features

  • Integrations Management

  • Performance Metrics

  • Customer Journey Mapping

  • Customizable Forms

XCALLY's unique features

  • VoIP

  • Remote Access/Control

  • Surveys & Feedback

  • Performance Management

Starting from

$39/month

Value for money

4.6

0.1

4.7

What users say about CallTrackingMetrics' value for money

They also follow-up to ensure everything is still going well with the issue/update. CTM works great for our clients, and its great to know the Customer Service is there to support us when we need it.

MG

Molly G.

The support team is also consistently helpful and responsive as is our dedicated account representative.

SK

Stephen K.

Noble Suite

3.9
(13)

Omnichannel contact management with compliance

Features

Total

30

36

69

features in common

30

features in common

Noble Suite's unique features

  • Compliance Management

  • FTC Compliance

  • Resource Management

  • FCC Compliance

XCALLY's unique features

  • Help Desk Management

  • Live Chat

  • Multi-Channel Communication

  • Remote Access/Control

Value for money

3.4

1.3

4.7

What users say about Noble Suite's value for money

The Noble Suite offers a great solution in many areas for our business. I love that Noble is always trying to get ahead of the needs and stay on an innovative track.

HS

Heather S.

With Noble Systems, you can manage your contact center (inbound and outbound dialing), it is a very good CRM solution and they have great customer service.

AR

Anonymous Reviewer

Ring4

4.5
(15)

Second phone number app for texting and calling

Features

Total

17

46

69

features in common

17

features in common

Ring4's unique features

  • Recording

  • Screen Sharing

  • Voicemail Transcription

  • Unified Communications

XCALLY's unique features

  • Inbound Call Center

  • Manual Dialer

  • Real Time Reporting

  • Interaction Tracking

Starting from

$9.99/month

Value for money

4.5

0.2

4.7

What users say about Ring4's value for money

I love love love this product. It is helping me communicate with customers in other countries easily.

TC

Tasha C.

Unfortunately I get many spam calls on my regular cell number because it is listed on the web. By changing to a Ring 4 number I am able to block all these spam calls.

DW

David W.

Axiom

(0)

Axiom - Cloud-Based Contact Center Platform

Features

Total

37

72

69

features in common

37

features in common

Axiom's unique features

  • SMS Marketing Managment

  • Mobile Access

  • Virtual Extensions

  • Collaboration Tools

XCALLY's unique features

  • Real-Time Chat

  • List Management

  • Customizable Fields

  • SMS Messaging

Zadarma

3.6
(34)

Business phone system for companies of all sizes

Features

Total

29

52

69

features in common

29

features in common

Zadarma's unique features

  • Answering Machine Detection

  • Lead Qualification

  • Purchasing & Receiving

  • SIP Trunking

XCALLY's unique features

  • List Management

  • Progressive Dialer

  • Interaction Tracking

  • Remote Access/Control

Starting from

$5/month

Value for money

3.7

1.0

4.7

What users say about Zadarma's value for money

Very good software works perfectly in Mexico. Customer Support is great in different languages.

EZ

Evgenia Z.

Fails all the time, terrible customer support, they take your money and then ask.

AR

Anonymous Reviewer

SpitFire

4.5
(21)

Web-based predictive dialer software for call centers

Features

Total

31

48

69

features in common

31

features in common

SpitFire's unique features

  • FCC Compliance

  • Campaign Analytics

  • FTC Compliance

  • Lead Management

XCALLY's unique features

  • Help Desk Management

  • Live Chat

  • Dashboard Creation

  • Remote Access/Control

Starting from

$70/month

Value for money

3.9

0.8

4.7

What users say about SpitFire's value for money

For companies like ours that are not very technologically inclined, having their customer service team available to answer questions and troubleshoot has been WONDERFUL and a must.

NS

Nate S.

Warren, Brent, Ankit, and Supria are all people at OPC that are amazing talents, and they have all of my confidence to work on our systems at any time.

BH

Ben H.

Talkdesk

4.6
(667)

The world's leading cloud-based contact center software.

Features

Total

41

96

69

features in common

41

features in common

Talkdesk's unique features

  • Desktop Notifications

  • Voice Customization

  • Access Controls/Permissions

  • On-Demand Recording

XCALLY's unique features

  • List Management

  • Remote Access/Control

  • Surveys & Feedback

  • Performance Management

Value for money

4.5

0.2

4.7

What users say about Talkdesk's value for money

Good desktop app, user-friendly, good quality of sound, good customer service, integrated with Salesforce.

MJ

Maria Jose T.

It was on our main requirement and I'm really happy because it's 100% integrated. The other thing very important is the easy way to implement the solution.

AG

Anthony G.

LiveAgent

4.7
(1k)

Great customer service starts with better help desk software

Features

Total

52

191

69

features in common

52

features in common

LiveAgent's unique features

  • Automated Routing

  • Mobile Access

  • Application Management

  • Audit Trail

XCALLY's unique features

  • Visual Analytics

  • Chat Transcript

  • Call List Management

  • Client Management

Starting from

$15/month

Value for money

4.7
4.7

What users say about LiveAgent's value for money

They have always been very prompt in answering questions, and helping me figure out how to do what I want with the software to create a great customer service experience for my clients.

VC

Vanessa C.

I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point.

LA

Landon A.

VoiceShot

4.8
(6)

Auto attendant cloud phone system

Features

Total

37

68

69

features in common

37

features in common

VoiceShot's unique features

  • Secure Data Storage

  • Mass Notifications

  • Call Reminders

  • Employee Directory

XCALLY's unique features

  • Blended Call Center

  • CRM

  • Feedback Management

  • List Management

Spoke Phone

4.7
(42)

Turn mobile phones into a cloud business phone system / PBX.

Features

Total

19

46

69

features in common

19

features in common

Spoke Phone's unique features

  • SSL Security

  • Call Queues

  • Unified Communications

  • Availability Management

XCALLY's unique features

  • Progressive Dialer

  • Call Scripting

  • Dashboard Creation

  • Call List Management

Starting from

$99/month

Value for money

4.7
4.7

What users say about Spoke Phone's value for money

I also like the fact that this software is able to cross the borders between different team members no matter where in the world you are. Customer support is also superb and very friendly.

JP

Justine P.

Spoke Phone have been great. The customer service is excellent and the price is fantastic, especially if you make lots of calls.

SD

Stacey D.

VirtualPBX

4.8
(22)

Trusted VoIP for any office, anywhere.

Features

Total

29

68

69

features in common

29

features in common

VirtualPBX's unique features

  • Online Voice Transmission

  • Voicemail Transcription

  • Virtual Extensions

  • Communication Management

XCALLY's unique features

  • Help Desk Management

  • Callback Scheduling

  • Text to Speech

  • Inbound Call Center

Starting from

$14.99/month

Value for money

4.8

0.1

4.7

What users say about VirtualPBX's value for money

Tech support has been very responsive. Received an email from customer service/support to arrange a tutorial if I needed help setting up the system - very helpful to make sure I set it up correctly.

CM

Christi M.

Probably my favorite thing about Virtual PBX is the ability to place and receive calls from "the office" from just about anywhere. Their "follow me" features are very convenient.

Dany H.

Matrix

4.8
(43)

The Deskforce solution for boosting agent performance

Features

Total

34

57

69

features in common

34

features in common

Matrix's unique features

  • Activity Tracking

  • Activity Dashboard

  • Caller ID

  • Process/Workflow Automation

XCALLY's unique features

  • Visual Analytics

  • Surveys & Feedback

  • Text to Speech

  • Feedback Management

Value for money

4.6

0.1

4.7

What users say about Matrix's value for money

It's very important for any call center to have this kind of assistance. This program can make everyone's work easier, and also is very good at marketing purposes.

KL

Kobi L.

Our company is highly satisfied and recommends the predictive dialer. This is very pleasant experience and collaboration.

AM

Alice M.

Aloware

4.7
(26)

so much more than just a sales dialer

Features

Total

28

49

69

features in common

28

features in common

Aloware's unique features

  • Lead Capture

  • Video Call Recording

  • Call Tracking

  • Alerts / Escalation

XCALLY's unique features

  • List Management

  • Feedback Management

  • Multi-Channel Communication

  • Customizable Fields

Starting from

$50/month

Value for money

4.5

0.2

4.7

What users say about Aloware's value for money

Aloware are and the team behind it are excellent. Great value, very responsive to customers, and a high level of configurability for coders and non-coders alike.

IB

Ian B.

It is an awesome thing using this software. I would recommend this to all to use it.

MG

Marvin G.

3CX

4.5
(233)

3CX communications system. Web & mobile apps (Android, iOS)

Features

Total

33

79

69

features in common

33

features in common

3CX's unique features

  • Two-Way Audio & Video

  • Unified Communications

  • Virtual Extensions

  • Real-time Consumer-facing Chat

XCALLY's unique features

  • Disaster Recovery

  • SMS Messaging

  • Dashboard Creation

  • Customizable Fields

Starting from

350

Value for money

4.3

0.4

4.7

What users say about 3CX's value for money

Great integration with existing system, and helped us streamline the forwarding/holding/transferring process. VM to inbox was amazing.

LP

Luke P.

Support from the manufacturer is simply outstanding as there knowledge base and support team go the extra mile to help you.

Jimmi N.

DialerAI

(0)

Predictive dialer solution for call centers

Features

Total

32

49

69

features in common

32

features in common

DialerAI's unique features

  • FCC Compliance

  • Activity Dashboard

  • FTC Compliance

  • Reminders

XCALLY's unique features

  • Disaster Recovery

  • Monitoring

  • Multi-Channel Communication

  • Database Support

Adversus

4.8
(18)

Cloud-based dialer & CRM solution

Features

Total

34

75

69

features in common

34

features in common

Adversus' unique features

  • Multi-Campaign

  • Email Marketing

  • Data Import/Export

  • Preview Dialer

XCALLY's unique features

  • Visual Analytics

  • Surveys & Feedback

  • Text to Speech

  • Live Chat

Starting from

$100/month

Value for money

4.9

0.2

4.7

What users say about Adversus' value for money

You want the best for your business. Because this is only if you want the best.

KP

Kristoffer P.

The dialed is awesome and when you look into it more, it can do a lot, and often when I have something new in the dialer and in the hole system, they are ahead of me, and already on it.

KP

Kristoffer P.

CallShaper

4.9
(16)

Call center software for managing inbound and outbound calls

Features

Total

36

67

69

features in common

36

features in common

CallShaper's unique features

  • Lead Capture

  • Answering Machine Detection

  • Preview Dialer

  • Agent Interface

XCALLY's unique features

  • Performance Management

  • Surveys & Feedback

  • Real Time Analytics

  • Feedback Management

Value for money

4.9

0.2

4.7

What users say about CallShaper's value for money

This is a great system and one of the best features is the customization script on the fly making it really easy to make changes to existing scripts and the logic is easy to understand.

AI

Ali I.

I love the fact that it is so easy to program, I don't need a programmer's help to set up a campaign. The reporting is great, and you can drill down to the rep or media level and listen to the calls.

CA

Christie A.

HoduCC

4.7
(23)

Omnichannel call center software for sales and support teams

Features

Total

35

66

69

features in common

35

features in common

HoduCC's unique features

  • Recording

  • Answering Machine Detection

  • Video Call Recording

  • Agent Interface

XCALLY's unique features

  • Visual Analytics

  • Monitoring

  • Text to Speech

  • Live Chat

Starting from

$400

Value for money

4.5

0.2

4.7

What users say about HoduCC's value for money

Nice guys, reliable software, reliable customization services, good support services.

AA

Alejandro A.

The 24 x 7 support provided by the team is incredible. I personally have never seen such a dedicated team who always are focused on customer benefits.

VM

Vinesh M.

XenCall

4.1
(16)

Predictive dialer and CRM for call centers.

Features

Total

37

82

69

features in common

37

features in common

XenCall's unique features

  • Performance Metrics

  • 360 Degree Feedback

  • Alerts / Escalation

  • Multi-Campaign

XCALLY's unique features

  • Drag & Drop

  • Multi-Channel Management

  • Text to Speech

  • Live Chat

Value for money

3.8

0.9

4.7

What users say about XenCall's value for money

Their handling of the problems has been very poor, pathetic would be the appropriate term. It's the 7th ACD I deployed, the worst of all.

AM

Alexandre M.

I love how easy this platform is to integrate for 3rd party lead posting, how easy it is to purchase and replace DIDs, and I love how easy it is to create and Inbound IVR.

AD

Al D.

Newfies-Dialer

5.0
(4)

Auto dialers for lead generation & telemarketing

Features

Total

42

64

69

features in common

42

features in common

Newfies-Dialer's unique features

  • Multiple Parties

  • Data Management

  • Activity Dashboard

  • Progress Tracking

XCALLY's unique features

  • Performance Management

  • Chat/Messaging

  • VoIP

  • Customizable Reports

VICIdial

4.7
(251)

Open source call center software with predictive dialer

Features

Total

58

149

69

features in common

58

features in common

VICIdial's unique features

  • Archiving & Retention

  • File Transfer

  • Summary Reports

  • Role-Based Permissions