App comparison
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Amazon Connect
5
54
4
29
3
6
2
2
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Scalable Omnichannel Contact Center Solution
Last updated: March 2026
Amazon Connect Alternatives & Competitors (2026)
0.2
Value for money
Starting price
No pricing info
0.2
Functionality
Agent Interface
4.8/5
Archiving & Retention
4.8/5
Access Controls/Permissions
4.7/5
Top Features
API
5/5
Call Center Management
4.7/5
Automated Responses
4.6/5
0.2
Value for money
Starting price
No pricing info
0.1
Functionality
API
5/5
Automated Routing
4.6/5
Auto-Dialer
4.5/5
Top Features
API
5/5
Call Center Management
4.7/5
Automated Responses
4.6/5
0.4
Value for money
Starting price
No pricing info
0.4
Functionality
Agent Interface
5/5
Auto-Dialer
4.9/5
Activity Dashboard
4.7/5
Top Features
API
5/5
Call Center Management
4.7/5
Automated Responses
4.6/5
0.4
Value for money
Starting price
No pricing info
0.2
Functionality
Account Management
5/5
Agent Interface
4.8/5
Activity Tracking
4.7/5
Top Features
API
5/5
Call Center Management
4.7/5
Automated Responses
4.6/5
0.1
Value for money
Starting price
No pricing info
0.1
Functionality
Agent Interface
4.6/5
Automatic Call Distribution
4.5/5
Auto-Dialer
4.5/5
Top Features
API
5/5
Call Center Management
4.7/5
Automated Responses
4.6/5
0.2
Value for money
Starting price
No pricing info
0.2
Functionality
Agent Interface
5/5
Audio Calls
4.8/5
Activity Dashboard
4.7/5
Top Features
API
5/5
Call Center Management
4.7/5
Automated Responses
4.6/5
0.1
Value for money
Starting price
No pricing info
0.1
Functionality
Activity Tracking
5/5
AI/Machine Learning
5/5
Alerts/Escalation
5/5
Top Features
API
5/5
Call Center Management
4.7/5
Automated Responses
4.6/5
0.1
Value for money
Starting price
No pricing info
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.6/5
Top Features
API
5/5
Call Center Management
4.7/5
Automated Responses
4.6/5
0.1
Value for money
Starting price
No pricing info
0.1
Functionality
Activity Dashboard
5/5
Answering Machine Detection
5/5
Automatic Call Distribution
4.7/5
Top Features
API
5/5
Call Center Management
4.7/5
Automated Responses
4.6/5
0.3
Value for money
Starting price
No pricing info
0.3
Functionality
Activity Dashboard
5/5
Automated Attendant
5/5
Access Controls/Permissions
4.7/5
Top Features
API
5/5
Call Center Management
4.7/5
Automated Responses
4.6/5
0.2
Value for money
Starting price
No pricing info
0.2
Functionality
Activity Tracking
5/5
Agent Interface
5/5
Alerts/Notifications
4/5
Top Features
API
5/5
Call Center Management
4.7/5
Automated Responses
4.6/5
0.2
Value for money
Starting price
No pricing info
0.1
Functionality
Alerts/Notifications
4.7/5
Automated Routing
4.6/5
Activity Tracking
4.5/5
Top Features
API
5/5
Call Center Management
4.7/5
Automated Responses
4.6/5
0.4
Value for money
Starting price
No pricing info
0.3
Functionality
Callback Scheduling
5/5
Auto-Dialer
4.9/5
Automated Routing
4.7/5
Top Features
API
5/5
Call Center Management
4.7/5
Automated Responses
4.6/5
0.2
Value for money
Starting price
No pricing info
0.3
Functionality
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
5/5
Top Features
API
5/5
Call Center Management
4.7/5
Automated Responses
4.6/5
0.1
Value for money
Starting price
No pricing info
0.3
Functionality
Access Controls/Permissions
5/5
API
5/5
2-Way Messaging
4.3/5
Top Features
API
5/5
Call Center Management
4.7/5
Automated Responses
4.6/5
0.3
Value for money
Starting price
No pricing info
0.3
Functionality
Alerts/Notifications
4.1/5
AI Copilot
4/5
Alerts/Escalation
3.7/5
Top Features
API
5/5
Call Center Management
4.7/5
Automated Responses
4.6/5
0.3
Value for money
Starting price
No pricing info
0.1
Functionality
Activity Dashboard
5/5
Activity Tracking
5/5
Alerts/Escalation
5/5
Top Features
API
5/5
Call Center Management
4.7/5
Automated Responses
4.6/5
0.3
Value for money
Starting price
No pricing info
0.3
Functionality
Activity Dashboard
5/5
Answering Machine Detection
5/5
API
5/5
Top Features
API
5/5
Call Center Management
4.7/5
Automated Responses
4.6/5
Value for money
Starting price
No pricing info
Functionality
Activity/News Feed
5/5
API
5/5
Audio Calls
4.7/5
Top Features
API
5/5
Call Center Management
4.7/5
Automated Responses
4.6/5
0.4
Value for money
Starting price
No pricing info
0.3
Functionality
2-Way Messaging
5/5
Agent Interface
5/5
Activity Tracking
4.3/5
Top Features
API
5/5
Call Center Management
4.7/5
Automated Responses
4.6/5