App comparison
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Amazon Connect
5
57
4
29
3
6
2
2
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Scalable Omnichannel Contact Center Solution
Last updated: May 2026
Amazon Connect Alternatives & Competitors (2026)
DialedIn CCaaS
Cloud-based contact center solution to streamline operations
0.3
Value for money
Starting price
No pricing info
0.3
Functionality
Agent Interface
5/5
Auto-Dialer
4.9/5
Activity Dashboard
4.7/5
Top Features
API
5/5
Call Center Management
4.7/5
Automatic Call Distribution
4.7/5
LiveAgent
Multichannel Help Desk Solution with Powerful AI Features
0.2
Value for money
Starting price
No pricing info
0.2
Functionality
Account Management
5/5
Agent Interface
4.8/5
Alerts/Escalation
4.6/5
Top Features
API
5/5
Call Center Management
4.7/5
Automatic Call Distribution
4.7/5
3CX
Web & mobile-based (Android, iOS) communications system.
0.1
Value for money
Starting price
No pricing info
Functionality
Activity/News Feed
5/5
API
5/5
Audio Calls
4.7/5
Top Features
API
5/5
Call Center Management
4.7/5
Automatic Call Distribution
4.7/5
Zendesk Suite
AI powered customer service across all channels
0.2
Value for money
Starting price
No pricing info
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.6/5
Top Features
API
5/5
Call Center Management
4.7/5
Automatic Call Distribution
4.7/5
Bitrix24
All in one business management workspace
0.2
Value for money
Starting price
No pricing info
0.1
Functionality
Activity Tracking
4.4/5
Access Controls/Permissions
4.2/5
Accounting
4/5
Top Features
API
5/5
Call Center Management
4.7/5
Automatic Call Distribution
4.7/5
Aircall
AI powered customer communications platform
0.4
Value for money
Starting price
No pricing info
0.3
Functionality
Activity Dashboard
5/5
Automated Attendant
5/5
Access Controls/Permissions
4.7/5
Top Features
API
5/5
Call Center Management
4.7/5
Automatic Call Distribution
4.7/5
0.1
Value for money
Starting price
No pricing info
0.2
Functionality
Agent Interface
5/5
Audio Calls
4.8/5
Alerts/Notifications
4.7/5
Top Features
API
5/5
Call Center Management
4.7/5
Automatic Call Distribution
4.7/5
0.1
Value for money
Starting price
No pricing info
0.3
Functionality
Agent Interface
4.8/5
Archiving & Retention
4.8/5
Access Controls/Permissions
4.7/5
Top Features
API
5/5
Call Center Management
4.7/5
Automatic Call Distribution
4.7/5
0.2
Value for money
Starting price
No pricing info
0.1
Functionality
Agent Interface
4.6/5
Automatic Call Distribution
4.5/5
Auto-Dialer
4.5/5
Top Features
API
5/5
Call Center Management
4.7/5
Automatic Call Distribution
4.7/5
0.3
Value for money
Starting price
No pricing info
0.3
Functionality
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
5/5
Top Features
API
5/5
Call Center Management
4.7/5
Automatic Call Distribution
4.7/5
0.4
Value for money
Starting price
No pricing info
0.3
Functionality
Alerts/Notifications
4.2/5
AI Copilot
4/5
Alerts/Escalation
3.7/5
Top Features
API
5/5
Call Center Management
4.7/5
Automatic Call Distribution
4.7/5
0.1
Value for money
Starting price
No pricing info
0.1
Functionality
API
5/5
Automated Routing
4.7/5
Auto-Dialer
4.5/5
Top Features
API
5/5
Call Center Management
4.7/5
Automatic Call Distribution
4.7/5
0.3
Value for money
Starting price
No pricing info
0.2
Functionality
Activity Tracking
5/5
Agent Interface
5/5
Alerts/Notifications
4/5
Top Features
API
5/5
Call Center Management
4.7/5
Automatic Call Distribution
4.7/5
0.3
Value for money
Starting price
No pricing info
0.1
Functionality
Activity Tracking
5/5
Alerts/Escalation
5/5
API
5/5
Top Features
API
5/5
Call Center Management
4.7/5
Automatic Call Distribution
4.7/5
0.3
Value for money
Starting price
No pricing info
0.3
Functionality
Access Controls/Permissions
5/5
API
5/5
2-Way Messaging
4.3/5
Top Features
API
5/5
Call Center Management
4.7/5
Automatic Call Distribution
4.7/5
0.1
Value for money
Starting price
No pricing info
0.2
Functionality
Activity Dashboard
5/5
Answering Machine Detection
5/5
Automatic Call Distribution
4.8/5
Top Features
API
5/5
Call Center Management
4.7/5
Automatic Call Distribution
4.7/5
0.3
Value for money
Starting price
No pricing info
0.3
Functionality
Callback Scheduling
5/5
Auto-Dialer
4.9/5
Automated Routing
4.7/5
Top Features
API
5/5
Call Center Management
4.7/5
Automatic Call Distribution
4.7/5
0.3
Value for money
Starting price
No pricing info
0.3
Functionality
2-Way Messaging
5/5
Agent Interface
5/5
Activity Tracking
4.3/5
Top Features
API
5/5
Call Center Management
4.7/5
Automatic Call Distribution
4.7/5
0.2
Value for money
Starting price
No pricing info
0.2
Functionality
Activity Dashboard
5/5
Activity Tracking
5/5
Alerts/Escalation
5/5
Top Features
API
5/5
Call Center Management
4.7/5
Automatic Call Distribution
4.7/5
0.1
Value for money
Starting price
No pricing info
0.1
Functionality
Alerts/Notifications
4.7/5
Automated Routing
4.6/5
Activity Tracking
4.5/5
Top Features
API
5/5
Call Center Management
4.7/5
Automatic Call Distribution
4.7/5