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Aspect Quality Management

Call quality monitoring & management for call centers

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Aspect Quality Management Alternatives

How do Aspect Quality Management alternatives compare?

VirtualPBX and NICE CXone stand out as its top competitors based on similarity, popularity and user reviews. When comparing Aspect Quality Management to its top 100 alternatives, Freshdesk has the highest rating, with Zendesk as the runner-up, and Aspect Quality Management ranking 69th place. Zendesk has the most reviews with a total of 2,670, while Aspect Quality Management has 15. Users say Freshdesk tops the list for value for money followed by Zoho Desk, while Aspect Quality Management comes in 69th. Users also say Freshdesk and Zendesk are the easiest to use, while Aspect Quality Management takes 67th place.

What are the top 5 alternatives to Aspect Quality Management?


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Top 100 Alternatives & Competitors to Aspect Quality Management

VirtualPBX

4.8
(22)

Trusted VoIP for any office, anywhere.

Features

Total

10

68

21

features in common

10

features in common

VirtualPBX's unique features

  • Real Time Analytics

  • Reporting/Analytics

  • Caller ID

  • Event Triggered Actions

Aspect Quality Management's unique features

  • Workflow Management

  • Categorization/Grouping

  • Real Time Data

  • Visual Analytics

Starting from

$14.99/month

Value for money

4.8

0.6

4.2

What users say about VirtualPBX's value for money

Tech support has been very responsive. Received an email from customer service/support to arrange a tutorial if I needed help setting up the system - very helpful to make sure I set it up correctly.

CM

Christi M.

Probably my favorite thing about Virtual PBX is the ability to place and receive calls from "the office" from just about anywhere. Their "follow me" features are very convenient.

Dany H.

NICE CXone

4.2
(505)

Cloud Contact Center Software

Features

Total

12

117

21

features in common

12

features in common

NICE CXone's unique features

  • Drag & Drop

  • Computer Telephony Integration

  • Request Assignment

  • Network Monitoring

Aspect Quality Management's unique features

  • Visual Analytics

  • Real Time Monitoring

  • Real Time Data

  • Performance Appraisal

Starting from

$100/month

Value for money

4.0

0.2

4.2

What users say about NICE CXone's value for money

This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience.

rakesh m.

The connection problems and calls not being connected with MaxAgent and being listed as "Refused" when it was not a lack of answering that caused it.

JW

Justin W.

Zendesk

4.4
(2.6K)

Service-first CRM company that builds support & sales tools

Features

Total

13

177

21

features in common

13

features in common

Zendesk's unique features

  • Transcripts/Chat History

  • Call Routing

  • Account Management

  • Real-Time Chat

Aspect Quality Management's unique features

  • Performance Management

  • Video Call Recording

  • Performance Appraisal

  • Monitoring

Starting from

$19/month

Value for money

4.1

0.1

4.2

What users say about Zendesk's value for money

Overall experience has been good. Very happy for the product and how it helps us stay organized with the tickets we have coming in.

NT

Nick T.

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.

SB

Sophia B.

Freshdesk

4.5
(2.3K)

Online helpdesk system and customer service software

Features

Total

11

119

21

features in common

11

features in common

Freshdesk's unique features

  • Multi-Channel Data Collection

  • Appointment Management

  • Network Monitoring

  • Routing

Aspect Quality Management's unique features

  • Visual Analytics

  • Quality Assurance

  • Performance Appraisal

  • Performance Management

Starting from

$18/month

Value for money

4.4

0.2

4.2

What users say about Freshdesk's value for money

I love support team, they're always there 24-7 replying to my queries and keen on giving alternative solutions. I love the idea of customizing the ticket and adding templates.

RA

Rana A.

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.

AR

Anonymous Reviewer

Bitrix24

4.0
(478)

100% free CRM, collaboration and communication tool suite

Features

Total

9

356

21

features in common

9

features in common

Bitrix24's unique features

  • Call Scripting

  • Goal Setting / Tracking

  • Multi-Currency

  • Multi-User Collaboration

Aspect Quality Management's unique features

  • Monitoring

  • Performance Appraisal

  • Quality Assurance

  • Visual Analytics

Starting from

$49/month

Value for money

4.2
4.2

What users say about Bitrix24's value for money

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.

AD

Ajay D.

Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.

ER

Eric R.

Twilio

4.6
(259)

Voice and messaging for your web and mobile applications

Features

Total

7

77

21

features in common

7

features in common

Twilio's unique features

  • Live Chat

  • Data Collection

  • Video Conferencing

  • Configuration Management

Aspect Quality Management's unique features

  • Video Call Recording

  • Visual Analytics

  • Call Tracking

  • Monitoring

Starting from

$0.01

Value for money

4.3

0.1

4.2

What users say about Twilio's value for money

Some of the support team at Twilio is okay. Some of them are the worst: Rude, unhelpful and stubborn and zero knowledge about their product and the industry they are part of.

OM

Or M.

Fantastic service for the money they ask. Twilio is a wonderful tool for building an infrastructure for making phone calls and sending SMS messages.

AR

Anonymous Reviewer

CallRail

4.6
(145)

Call Tracking & Analytics

Features

Total

13

62

21

features in common

13

features in common

CallRail's unique features

  • Customizable Fields

  • Computer Telephony Integration

  • Customizable Reports

  • Live Chat

Aspect Quality Management's unique features

  • Performance Management

  • Video Call Recording

  • Performance Appraisal

  • Quality Assurance

Starting from

$45/month

Value for money

4.5

0.3

4.2

What users say about CallRail's value for money

It is excellent for capturing calls related to the specific campaign so we can evaluate its effectiveness and quality of leads it sent our way.

AR

Anonymous Reviewer

I hope they upgrade and it turns out to be amazing. I'm willing to give them a chance to prove themselves.

Trezelle M.

InfoFlo

4.5
(86)

All-in-One CRM Software Solution

Features

Total

7

125

21

features in common

7

features in common

InfoFlo's unique features

  • Caller ID

  • Scheduled Recording

  • Ring Groups

  • Client Management

Aspect Quality Management's unique features

  • Video Call Recording

  • Performance Management

  • Call Tracking

  • Categorization/Grouping

Value for money

4.6

0.4

4.2

What users say about InfoFlo's value for money

The navigational experience is responsive, super reliable and fast - an important consideration when working within the same software environment daily.

JH

Janet H.

The program is an excellent, affordable CRM. Customer support is timely and has been great.

CB

Cynthia B.

Five9

4.2
(394)

Cloud contact and call center software

Features

Total

15

115

21

features in common

15

features in common

Five9's unique features

  • Workforce Management

  • Lead Distribution

  • Virtual Assistant

  • SMS Messaging

Aspect Quality Management's unique features

  • Video Call Recording

  • Quality Assurance

  • Ad hoc Query

  • Customer Service Analytics

Starting from

$100/month

Value for money

4.0

0.2

4.2

What users say about Five9's value for money

It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.

CM

Christopher M.

Five9 is an excellent leader in the CCaaS industry as regarded as one of the most complete solution providers. My clients like the scalability and ability to add agents immediately as needed.

BG

Bernard G.

LiveAgent

4.7
(1K)

Great customer service starts with better help desk software

Features

Total

14

165

21

features in common

14

features in common

LiveAgent's unique features

  • Discussions / Forums

  • Call Center Integration

  • Customizable Reports

  • Multi-Channel Communication

Aspect Quality Management's unique features

  • Performance Appraisal

  • Video Call Recording

  • Categorization/Grouping

  • Ad hoc Query

Starting from

$15/month

Value for money

4.7

0.5

4.2

What users say about LiveAgent's value for money

They have always been very prompt in answering questions, and helping me figure out how to do what I want with the software to create a great customer service experience for my clients.

VC

Vanessa C.

I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point.

LA

Landon A.

Aircall

4.3
(229)

Phone system for support and sales teams

Features

Total

10

92

21

features in common

10

features in common

Aircall's unique features

  • Text to Speech

  • Real Time Reporting

  • Employee Activity Monitoring

  • Auto-Responders

Aspect Quality Management's unique features

  • Categorization/Grouping

  • Quality Assurance

  • Performance Management

  • Workflow Management

Starting from

$30/month

Value for money

4.1

0.1

4.2

What users say about Aircall's value for money

This has interrupted service and effected customer service provided. I have received a response from the aircall team as they are aware the software does not work well with bluetooth devices.

RP

Ria P.

The support team and account managers are more than happy to do anything to make using the software an easy and somewhat enjoyable experience. The power dallier feature is by far the best component.

JB

Jonathon B.

PhoneBurner

4.9
(146)

Power dialer & outbound sales acceleration software for SMBs

Features

Total

15

112

21

features in common

15

features in common

PhoneBurner's unique features

  • For Democrats

  • Customizable Caller ID

  • Third Party Integrations

  • Productivity Analysis

Aspect Quality Management's unique features

  • Video Call Recording

  • Quality Assurance

  • Ad hoc Query

  • Customer Service Analytics

Starting from

$149/month

Value for money

4.7

0.5

4.2

What users say about PhoneBurner's value for money

My overall experience has been really good. PhoneBurner has increased the amount of calls we are able to make leading to more productivity which equals a win win for my sales team.

NP

Nicky P.

Can't forget Jeff Osness he admitted and took FULL BLAME for not responding to my customer request. Come on now, Where in American History will someone take blame for anothers actions.

CT

Chris T.

3CX

4.5
(241)

3CX communications system. Web & mobile apps (Android, iOS)

Features

Total

8

83

21

features in common

8

features in common

3CX's unique features

  • Feedback Management

  • Task Management

  • Automatic Backup

  • Audio Calls

Aspect Quality Management's unique features

  • Monitoring

  • Performance Management

  • Activity Dashboard

  • Archiving & Retention

Starting from

$145/year

Value for money

4.3

0.1

4.2

What users say about 3CX's value for money

Great integration with existing system, and helped us streamline the forwarding/holding/transferring process. VM to inbox was amazing.

LP

Luke P.

Support from the manufacturer is simply outstanding as there knowledge base and support team go the extra mile to help you.

Jimmi N.

GoToConnect

4.5
(582)

The first-ever truly unified voice and video solution.

Features

Total

5

92

21

features in common

5

features in common

GoToConnect's unique features

  • File Sharing

  • Call Scripting

  • Employee Activity Monitoring

  • Voicemail Transcription

Aspect Quality Management's unique features

  • Video Call Recording

  • Workflow Management

  • Call Tracking

  • Monitoring

Starting from

$19.95/month

Value for money

4.5

0.3

4.2

What users say about GoToConnect's value for money

Jive was the worst decision we could have ever made as a company. They are dishonest, rude, and tried to double bill us at the end.

DF

David F.

Intuitive UI on admin portal and the voice quality has been great. Also liked the graphical IVR editor - very easy, and the mobile app which is free.

BL

Bob L.

Dialpad

4.3
(423)

Cloud communications system for enterprises

Features

Total

9

82

21

features in common

9

features in common

Dialpad's unique features

  • Employee Management

  • Automated Routing

  • Call Disposition

  • Training Management

Aspect Quality Management's unique features

  • Activity Dashboard

  • Performance Appraisal

  • Quality Assurance

  • Workflow Management

Starting from

$15

Value for money

4.4

0.2

4.2

What users say about Dialpad's value for money

The handoff between devices works very well. The call quality is excellent and the price is perfect for all the features that are included.

Nik K.

We have found this to be a reliable phone service alternative to Vonage that we previously used. The price is right, the functionality is good, and we are pleased with the service.

SS

Sarah S.

ChaseData CCaaS

4.8
(132)

Cloud-based call center solution for SMBs

Features

Total

11

97

21

features in common

11

features in common

ChaseData CCaaS's unique features

  • Automated Routing

  • Real Time Reporting

  • Predictive Dialer

  • Campaign Analytics

Aspect Quality Management's unique features

  • Workflow Management

  • Categorization/Grouping

  • Performance Appraisal

  • Archiving & Retention

Value for money

4.7

0.5

4.2

What users say about ChaseData CCaaS's value for money

It is flexible and powerful, allow our organization to design a solution that is meeting all our needs. The reporting out of the box is strong, and they will customize reports as needed.

WD

Wayne D.

The ability to integrate this software with existing systems and processes is outstanding. Easy to connect to any type of Database.

BH

Brian H.

Genesys Cloud CX

4.2
(120)

Mobile optimized cloud call center with multichannel routing

Features

Total

13

121

21

features in common

13

features in common

Genesys Cloud CX's unique features

  • Predictive Dialer

  • Third Party Integrations

  • Self Service Portal

  • Gamification

Aspect Quality Management's unique features

  • Visual Analytics

  • Quality Assurance

  • Performance Appraisal

  • Categorization/Grouping

Starting from

$75/month

Value for money

3.9

0.3

4.2

What users say about Genesys Cloud CX's value for money

I'm happy to be using this product as it becomes better and will be a very strong product to beat in the future.

AR

Anonymous Reviewer

Our overall experience has been good. We have built great relationships with Genesys support staff and other Genesys users.

AP

Amanda P.

Kixie PowerCall

4.8
(161)

Ultra-reliable, easily-automated calling & texting for sales

Features

Total

11

70

21

features in common

11

features in common

Kixie PowerCall's unique features

  • Data Management

  • Dashboard

  • Real-time Updates

  • Caller ID

Aspect Quality Management's unique features

  • Categorization/Grouping

  • Monitoring

  • Performance Appraisal

  • Workflow Management

Starting from

$29/month

Value for money

4.7

0.5

4.2

What users say about Kixie PowerCall's value for money

From sales and customer service they have all been super helpful and great to work with.

WO

Wes O.

Overall great phone solutions, cutting edge API/Integration, very helpful and caring customer support, and all around fair price for what you get.

AT

Alec T.

RingCentral Contact Center

4.3
(159)

The Collaborative Contact Center solution from the industry

Features

Total

12

97

21

features in common

12

features in common

RingCentral Contact Center's unique features

  • Text to Speech

  • Event Triggered Actions

  • Historical Trend Analysis

  • Progressive Dialer

Aspect Quality Management's unique features

  • Categorization/Grouping

  • Customer Service Analytics

  • Visual Analytics

  • Performance Appraisal

Value for money

4.1

0.1

4.2

What users say about RingCentral Contact Center's value for money

Janna was my technical support representative and she was excellent. She had a great attitude.

MK

Mandy K.

So far so good, very helpful. I like that a human answers the phone if I have questions or I can go through the chat feature.

ca

christine a.

Playvox

4.8
(71)

Quality Assurance Software for customer service teams.

Features

Total

10

78

21

features in common

10

features in common

Playvox's unique features

  • Employee Onboarding

  • Real Time Reporting

  • Defect Tracking

  • Data Visualization

Aspect Quality Management's unique features

  • Activity Dashboard

  • Video Call Recording

  • Workflow Management

  • Call Recording

Value for money

4.8

0.6

4.2

What users say about Playvox's value for money

The integration with Slack makes it great for the day to day interaction with the agents. Great support team, our experience with them was really great, 10 points for customer success and support.

CP

Cel P.

PlayVox is a tool that makes our quality processes increasingly efficient and dynamic, bringing good results and possibilities to our continuous improvement efforts.

VC

Victor C.

Freshdesk Contact Center

3.8
(27)

Modern Phone System for customer support & sales

Features

Total

8

64

21

features in common

8

features in common

Freshdesk Contact Center's unique features

  • Help Desk Management

  • Remote Access/Control

  • Outbound Call Center

  • Computer Telephony Integration

Aspect Quality Management's unique features

  • Monitoring

  • Performance Management

  • Quality Assurance

  • Archiving & Retention

Starting from

$15/month

Value for money

3.7

0.5

4.2

What users say about Freshdesk Contact Center's value for money

The response time of ticket is really bad and the most terrible is that the responses are only "we take care of the problem and someone will help you" which does not happen.

AH

Alois H.

I really like this app because it can evaluate agent's performance and analyse the call volume weekly and monthly. Furthermore, the sound quality is good when contacting with customers.

HP

Hue P.

Chorus

4.7
(51)

Capture, transcribe & analyze sales team calls & meetings

Features

Total

10

38

21

features in common

10

features in common

Chorus' unique features

  • Interaction Tracking

  • Recording

  • File Transfer

  • Customizable Categories

Aspect Quality Management's unique features

  • Monitoring

  • Quality Assurance

  • Visual Analytics

  • Alerts/Notifications

Value for money

4.7

0.5

4.2

What users say about Chorus' value for money

Chorus is great for new hire training. We put together a playlist of call snippets and are able to highlight best practices and learning experiences.

AR

Anonymous Reviewer

It is easy to use and they give very valuable insights and analytics into your calls to help you self evalutate and improve.

Colby S.

CloudTalk

4.5
(221)

Cloud-based call center software for sales and support teams

Features

Total

13

122

21

features in common

13

features in common

CloudTalk's unique features

  • Voicemail Transcription

  • Voice Customization

  • Manual Dialer

  • VoIP

Aspect Quality Management's unique features

  • Performance Management

  • Video Call Recording

  • Performance Appraisal

  • Quality Assurance

Starting from

$20/month

Value for money

4.3

0.1

4.2

What users say about CloudTalk's value for money

Our general impression of CloudTalk is quite positive and are so far very happy with the switch. I would recommend CloudTalk to any business looking to solve all things business phone related.

Swati M.

Top point the dashboard they provide is perfect and it gives you the control you need in order to analyze better your calls and get better results.

IL

Iliana L.

Ring4

4.5
(15)

Second phone number app for texting and calling

Features

Total

4

46

21

features in common

4

features in common

Ring4's unique features

  • Multi-Participant Screen Sharing

  • Tagging

  • ID Scanning

  • Reporting/Analytics

Aspect Quality Management's unique features

  • Video Call Recording

  • Categorization/Grouping

  • Customer Service Analytics

  • Monitoring

Starting from

$8/month

Value for money

4.5

0.3

4.2

What users say about Ring4's value for money

I love love love this product. It is helping me communicate with customers in other countries easily.

TC

Tasha C.

Unfortunately I get many spam calls on my regular cell number because it is listed on the web. By changing to a Ring 4 number I am able to block all these spam calls.

DW

David W.

CallTrackingMetrics

4.6
(62)

The Only All-in-One Call Tracking & Contact Center Solution

Features

Total

8

120

21

features in common

8

features in common

CallTrackingMetrics' unique features

  • Multi-Touch Attribution

  • Quality Management

  • Mass Texting

  • Request Assignment

Aspect Quality Management's unique features

  • Monitoring

  • Real Time Data

  • Quality Assurance

  • Visual Analytics

Starting from

$39/month

Value for money

4.6

0.4

4.2

What users say about CallTrackingMetrics' value for money

They also follow-up to ensure everything is still going well with the issue/update. CTM works great for our clients, and its great to know the Customer Service is there to support us when we need it.

MG

Molly G.

The support team is also consistently helpful and responsive as is our dedicated account representative.

SK

Stephen K.

HoduCC

4.7
(23)

Omnichannel call center software for sales and support teams

Features

Total

8

59

21

features in common

8

features in common

HoduCC's unique features

  • Real-Time Chat

  • API

  • Call Routing

  • Inbound Call Center

Aspect Quality Management's unique features

  • Monitoring

  • Real Time Data

  • Quality Assurance

  • Workflow Management

Starting from

$400

Value for money

4.5

0.3

4.2

What users say about HoduCC's value for money

Nice guys, reliable software, reliable customization services, good support services.

AA

Alejandro A.

The 24 x 7 support provided by the team is incredible. I personally have never seen such a dedicated team who always are focused on customer benefits.

VM

Vinesh M.

Call Center Studio

4.5
(39)

Elevate your customer service with cloud-native call center.

Features

Total

14

118

21

features in common

14

features in common

Call Center Studio's unique features

  • Unified Communications

  • Manual Dialer

  • VoIP

  • Virtual Assistant

Aspect Quality Management's unique features

  • Performance Appraisal

  • Video Call Recording

  • Quality Assurance

  • Ad hoc Query

Value for money

4.7

0.5

4.2

What users say about Call Center Studio's value for money

One of the thing i like the most is the interactions we DO have with the person behind the phone, also is important to mention that being able to call this service 24/7 is awesome.

Billy G.

It is very bad situation that this software does not work on google chrome browser.

ae

ahmet e.

TalkChief

5.0
(5)

Business phone system for your modern business needs

Features

Total

14

105

21

features in common

14

features in common

TalkChief's unique features

  • Purchasing & Receiving

  • Customer History

  • Voicemail Transcription

  • Remote Support

Aspect Quality Management's unique features

  • Performance Appraisal

  • Video Call Recording

  • Quality Assurance

  • Ad hoc Query

BounceHelp

4.5
(2)

Powerful Callback Widget for Your Website

Features

Total

8

48

21

features in common

8

features in common

BounceHelp's unique features

  • Customer Database

  • Lead Management

  • Interaction Tracking

  • Reporting/Analytics

Aspect Quality Management's unique features

  • Video Call Recording

  • Real Time Data

  • Call Tracking

  • Categorization/Grouping

Close

4.7
(137)

The CRM for high-performance sales teams.

Features

Total

16

124

21

features in common

16

features in common

Close's unique features

  • Auto-Dialer

  • Routing

  • Customizable Branding

  • Call List Management

Aspect Quality Management's unique features

  • Categorization/Grouping

  • Quality Assurance

  • Archiving & Retention

  • Performance Appraisal

Starting from

$25/month

Value for money

4.3

0.1

4.2

What users say about Close's value for money

Close.io impressed me with its rich features and customizations. I loved the fact that Close.io works perfectly for one person.

Anna K.

I consider it as a platform because of it's flexible and rich API that allows you to customize any component. Close.io is a fantastic tool that teams should use for interacting with their customers.

Nick P.

Outreach

4.5
(242)

Sales Engagement Platform

Features

Total

5

49

21

features in common

5

features in common

Outreach's unique features

  • Data Management

  • Drag & Drop

  • Interaction Tracking

  • Meeting Management

Aspect Quality Management's unique features

  • Video Call Recording

  • Archiving & Retention

  • Call Tracking

  • Alerts/Notifications

Value for money

4.3

0.1

4.2

What users say about Outreach's value for money

In addition, ease of use is one of the most important things to understand the language of a program and I love the ease of use in Outreach.

KS

Krist S.

What I love most is the ability to make quality drip campaigns, email sequencing that can be combined with phone and LinkedIn messaging, along with integrating with SFDC.

Nate E.

Refract

4.4
(24)

The sales training tool that identifies key mistakes

Features

Total

5

43

21

features in common

5

features in common

Refract's unique features

  • File Transfer

  • Campaign Analytics

  • Feedback Management

  • Ratings / Reviews

Aspect Quality Management's unique features

  • Video Call Recording

  • Workflow Management

  • Call Tracking

  • Alerts/Notifications

Starting from

$50/month

Value for money

4.5

0.3

4.2

What users say about Refract's value for money

The software makes a trainers job like mine really effective and easier. It allows the learner to hear and see first hand what they are great at and equally what needs to improve and how.

AB

Audrey B.

Has much of the features of far more expensive competitors in this space that cost upwards of $20k-$30k. Support team is amazing - helpful - responsive - innovative.

Dan L.

RingCentral MVP

4.2
(908)

RingCentral MVP - Message, Video, Phone

Features

Total

8

68

21

features in common

8

features in common

RingCentral MVP's unique features

  • Multiple Parties

  • Single Sign On

  • Reporting/Analytics

  • Ring Groups

Aspect Quality Management's unique features

  • Quality Assurance

  • Real Time Data

  • Video Call Recording

  • Visual Analytics

Value for money

4.0

0.2

4.2

What users say about RingCentral MVP's value for money

This is great phone solution company, competitively priced, industry leading ease of use for its customers, and very responsive and helpful support.

AT

Alec T.

The reporting is what I dislike most about RingCentral, it is very limited and often delayed or incorrect.

AR

Anonymous Reviewer

Gong.io

4.8
(484)

Revenue Intelligence technology for sales teams

Features

Total

7

43

21

features in common

7

features in common

Gong.io's unique features

  • Scheduled Recording

  • Feedback Management

  • Call Scripting

  • Visual Discovery

Aspect Quality Management's unique features

  • Quality Assurance

  • Workflow Management

  • Video Call Recording

  • Alerts/Notifications

Value for money

4.7

0.5

4.2

What users say about Gong.io's value for money

Outstanding way to retain information discussed, study my own and other behaviors to improve. It's quickened our new hire on-boarding and improves direct coaching.

CA

Carole-Ann H.

Great and easy to use, great feedback and LOVE being able to read a transcript of the call.

EW

Emily W.

Nimbata

4.9
(13)

Call tracking analytics for direct marketing, PPC, and SEO

Features

Total

9

37

21

features in common

9

features in common

Nimbata's unique features

  • Call Scripting

  • Visitor Tracking

  • Call Tracking Metrics

  • Activity Tracking

Aspect Quality Management's unique features

  • Quality Assurance

  • Performance Appraisal

  • Video Call Recording

  • Visual Analytics

CallSource

4.4
(193)

Performance management solution for sales & marketing calls

Features

Total

8

39

21

features in common

8

features in common

CallSource's unique features

  • Review Notification

  • Scorecards

  • Activity Tracking

  • Dashboard

Aspect Quality Management's unique features

  • Quality Assurance

  • Real Time Data

  • Video Call Recording

  • Workflow Management

Value for money

4.2
4.2

What users say about CallSource's value for money

Ease of use, ease of training other users, reporting and reviewing calls was great in helping us change the way we do business.

RW

Rebecca W.

When I was first introduced to the company I was super excited about all the features, the benefits and the fact that it would minimize the amount of calls that I would have to listen to.

RJ

Rodrick J.

800response

4.8
(49)

Lead management, call tracking & customer analytics solution

Features

Total

8

51

21

features in common

8

features in common

800response's unique features

  • Lead Capture

  • Reporting/Analytics

  • Lead Management

  • Scheduled Recording

Aspect Quality Management's unique features

  • Activity Dashboard

  • Real Time Data

  • Quality Assurance

  • Workflow Management

Starting from

$250/month

Value for money

4.3

0.1