Call Center Dialer - 2026 Pricing, Features, Reviews & Alternatives

Experience the Next Generation of Customer Interaction with *astTECS Cloud Contact Center Solution

Revolutionize your customer support and sales operations with *astTECS Cloud Contact Center Solution, a cutting-edge cloud-based software designed to streamline inbound and outbound call management. Say goodbye to traditional infrastructure constraints and embrace a more efficient and flexible approach to customer interaction.

1. Swift Deployment, Minimal Investment:

Experience hassle-free setup within a minimal timeframe. With an OPEX model, *astTECS Cloud Contact Center Solution significantly reduces upfront capital expenditure, eliminating the need for costly infrastructure investments.

2. Omnichannel Integration for Enhanced Customer Experience:

Empower your business to engage with customers seamlessly across various channels including voice, webchat, WhatsApp, email, social media, and SMS. *astTECS ensures a superior customer experience by facilitating communication through multiple touchpoints.

3. Remote Work Capability for Unparalleled Flexibility:

Enable your sales and support teams to work from anywhere, anytime with utmost efficiency. With *astTECS Cloud Contact Center Solution, agents can handle customer calls from their preferred devices, including phones, laptops, or softphones, ensuring uninterrupted service delivery.

4. Seamless CTI Integration for Enhanced Productivity:

Integrate effortlessly with leading CRM platforms such as Zoho, Salesforce, Leadsquared, Vtiger, and Microsoft Dynamics to enhance customer service and streamline call management. *astTECS Cloud Contact Center Solution offers unlimited CTI integration capabilities for improved productivity.

5. Robust Security Measures for Data Protection:

Rest assured with robust security measures in place. Hosted on Asia’s largest rated ‘4’ hyperscale data center, *astTECS ensures the highest levels of data security. Benefit from powerful VPN access for added protection against cyber threats.

6. Easy Customization to Suit Your Business Needs:

Tailor the *astTECS Cloud Contact Center Solution to align with your specific business requirements. Built on the powerful Open Source ASTERISK platform, enjoy easy customization options with customizable dashboards and reports.

Key Features for Enhanced Performance:

1. Inbound Dialer Features including Multi-level IVR, ACD, Skill-based routing, Missed call alerts, and Customized call queues.

2. Outbound Dialer Features including Progressive Dialing, Predictive Dialing, Manual Dialing, Voice Blasting, and Filter-based calling.

General Features such as Agent module & Admin module, Call back scheduling, Real-time dashboards, Call recording, Call disposition, Live Call Monitoring with listen, whisper & barge-in, Call transfer & Conferencing, Script assistance, and Reporting module with agent performance, inbound & outbound reports.

Solution Offerings:

1. Pure Cloud Solution: Enjoy a fully managed service with your entire infrastructure hosted on *astTECS cloud platform, including application and trunk lines. Pay-as-you-go with no worries about Gateway, SIP, PRI lines, or internet leased lines.

2. Hybrid Cloud Solution: Host your Cloud Agent application on *astTECS cloud platform while maintaining trunk lines at your premises. Seamlessly migrate existing telephone lines to *astTECS Data Center and continue using your existing numbers.

3. *astDial (Mobile Dialer): Empower your agents with the *astDial mobile dialer, enabling them to run call center operations directly from their Android devices. Benefit from features like auto-dialing, manual dialing, preview dialing, extensive inputs on Google Forms, live monitoring, call disposition, and campaign management.