XenCALL is a cloud-based contact center solution that integrates VoIP with a CRM to manage leads, execute inbound and outbound campaigns, predict which leads are most likely to close and more. The software is suitable for call centers of any size and integrates with a range of third-party products.
XenCALL can post leads into its dialer CRM automatically from lead-gen websites or third-party vendors, and users can dynamically build lead lists for assignment to sales agents with automatic dialing list-prioritization based on importance. Customize lead profiles with various data fields to target leads based on various criteria including lead status, create dynamic call scripts with automatically embedded lead data, record calls automatically or on demand and select and display caller IDs based on their proximity to your leads.
For inbound calls, XenCALL includes call queuing, forwarding, customizable IVRs and voicemail. Agents can intercept inbound calls from leads they initially contacted and transfer calls between agents or into a live transfer queue. Users can control queue strategies and ring configurations to distribute calls and group voicemail boxes on inbound queues. Agents can also collaborate in real-time using the built-in instant messenger.
Friendly UI, Great Customer Service, Lots of Reports, Easy to Integrate with Lead Vendors
Used daily for 1-2 years
Reviewed 2019-11-20
Review Source: Capterra
I've worked with a lot of different dialers. This is hands down my favorite. This platform is easy to use, intuitive and offers lots of useful reports. It saves a substantial amount of time over other dialers for integrating with 3rd party lead and call campaigns as well as your own call campaigns. It also makes it easy to monitor, separate, and track employee productivity. It is a little expensive for a small company but perhaps one of the best values in the industry. Also customer service is awesome, there's a representative named [SENSITIVE CONTENT HIDDEN] that has consistently help me with learning the dialer and resolving any issues promptly and I can say help me help my company succeed.
I've worked with a lot of different dialers. This is hands down my favorite. This platform is easy to use, intuitive and offers lots of useful reports. It saves a substantial amount of time over other dialers for integrating with 3rd party lead and call campaigns as well as your own call campaigns. It also makes it easy to monitor, separate, and track employee productivity. It is a little expensive for a small company but perhaps one of the best values in the industry. Also customer service is awesome, there's a representative named [SENSITIVE CONTENT HIDDEN] that has consistently help me with learning the dialer and resolving any issues promptly and I can say help me help my company succeed.
Pros I love how easy this platform is to integrate for 3rd party lead posting, how easy it is to purchase and replace DIDs, and I love how easy it is to create and Inbound IVR. They also have lots of reporting options.
cheaper than our phone bill and able to allow for maximizing our time and resources
Used daily for 1-2 years
Reviewed 2019-03-09
Review Source: Capterra
Our relationship with Xen has been great. It immediately impacted our business in a positive way and continues to be our preferred auto dialer. We love Xen and the best part is that it is cheaper than our telephone provider was.
Our relationship with Xen has been great. It immediately impacted our business in a positive way and continues to be our preferred auto dialer. We love Xen and the best part is that it is cheaper than our telephone provider was.
Pros this company's services have helped us to expand our telephone department in a real way. I have not come across a better CRM/dialer specifically for telemarketing. It enables us to compile real results from our different lead sources in a snap and eliminates wasted time calling numbers that are disconnected and prioritize non pick ups properly to maximize our time on the phone with clients, monitor employees results, and call back opportunities. I recommend Xencall to anyone looking to maximize time and resources in a customer service, or sales oriented appointment situation. After the free demonstration of services, once we saw how their auto dialer worked we signed up and haven't looked back since.
Cons If you need help, and we do often because we are most likely not as savvy as the average client of theirs, they have a limit on how long they can help you over the phone.
Extremely Difficult to Use and Poor Customer Service
Used daily for less than 6 months
Reviewed 2019-05-03
Review Source: Capterra
I emailed XenCall multiple times for multiple issues and it took them days to respond back, and I'm not talking about emailing them on the weekends. I emailed them May 1st after working hours and they did not respond until May 3rd. One of their customer success team members called me to discuss my feedback and said that what I ordered is a self-service platform, yet there are mixed messages. Rep told me that I should've received certain videos related to my setup from "Sal," which never happened. I only used the service for 2 weeks and wanted my money back for the unused two weeks of service and they refused, even after talking to their Vice President. Unfortunately, I will never recommend XenCall again to anyone. I'd recommend MojoDialer for their easy-to-use product as well as outstanding customer service. My cold caller has had great success on Mojo even in just two days. Unfortunately, neither of us could figure out XenCall even after several support emails. There were multiple times I called billing, customer support, and emailed for general inquiries and no one was there to answer during business hours. Would not recommend.
I emailed XenCall multiple times for multiple issues and it took them days to respond back, and I'm not talking about emailing them on the weekends. I emailed them May 1st after working hours and they did not respond until May 3rd. One of their customer success team members called me to discuss my feedback and said that what I ordered is a self-service platform, yet there are mixed messages. Rep told me that I should've received certain videos related to my setup from "Sal," which never happened. I only used the service for 2 weeks and wanted my money back for the unused two weeks of service and they refused, even after talking to their Vice President. Unfortunately, I will never recommend XenCall again to anyone. I'd recommend MojoDialer for their easy-to-use product as well as outstanding customer service. My cold caller has had great success on Mojo even in just two days. Unfortunately, neither of us could figure out XenCall even after several support emails. There were multiple times I called billing, customer support, and emailed for general inquiries and no one was there to answer during business hours. Would not recommend.
Pros XenCall does have some nice advertised features such as multiple users and multiple dialing lines.
Cons The user interface is very difficult to use even after I watched the self service videos and read through the guides multiple times. There are several menus with links and drop downs that are not clearly marked, the interface is very clunky and cluttered. I thought I had the dialer setup correctly multiple times only to realize when my cold caller logged in, that the auto-dialer was not working. I assigned her the leads, changed the auto-dialing speed, etc., but it never worked. I was never actually able to get the dialer to work with my leads.
Great software to start with if its your first time!
Used daily for 1-2 years
Reviewed 2019-03-09
Review Source: Capterra
We generate leads for different companies in the U.S and it has really help us keep track of alot of things with agents as far as keeping track of every lead that goes into the system. I give them 2 thumbs up, great work on the software, im sure there is going to be more updates to come, looking to continue working with you guys for a long time!
We generate leads for different companies in the U.S and it has really help us keep track of alot of things with agents as far as keeping track of every lead that goes into the system. I give them 2 thumbs up, great work on the software, im sure there is going to be more updates to come, looking to continue working with you guys for a long time!
Pros It was our 3rd or 4th attempt to use a dialing software to make our calls in the business line we are in, I had tried others for being cheaper but so were their results, i like the features the program has to track everything from agent logins,wrap-up times,breaks, lunches, and much more. Also the speed of the dialer is a plus, very good! Its all you need to run a callcenter and get agents taking calls. I should have started here long ago.
Cons I have nothing to say here! lol everything is A-OK!
Xencall is the best tool for a small operation to use in bulk outbound cold calling.
Used daily for less than 6 months
Reviewed 2018-08-06
Review Source: Capterra
Xen call really hits the sweet spot when you consider call volume per cost. It's not as slick as Connect and Sell or Monster Connect for outbound calling -- but it's FAR more affordable and can serve as a learning platform or low-budget solution. Frankly, with 5+ callers the predictive dialing tool should keep you very busy with no downtime. If you only have one or two callers it's less efficient becuase it won't dial while you are actually connected.
Xen call really hits the sweet spot when you consider call volume per cost. It's not as slick as Connect and Sell or Monster Connect for outbound calling -- but it's FAR more affordable and can serve as a learning platform or low-budget solution. Frankly, with 5+ callers the predictive dialing tool should keep you very busy with no downtime. If you only have one or two callers it's less efficient becuase it won't dial while you are actually connected.
Pros It has a lot of powerful features such as predictive dialing that will minimize your wait time and connect more calls faster (essentially dialing probabilistically in parallel and adjusting to hit a small abandonment rate like 2% or so). Manager features are strong and it's better than most small tools at supervising sales performance. Many features, such as auto call recording, are all standard in the basic offering.
Cons It's a tad awkward for a solopreneur, but you can get there. Sign in as a Manager on one Chrome instance and Incognito as the agent on another. And you can manage yourself.
As far as I can tell the basic 'weakness' is its inability to drop supporting emails along with voicemails as part of its dispositions. It's really a fast cold calling solution, not a multi-touch outreach tool.
Configure dialer speeds to call multiple channels in the background and optimize calls per agent to customize call ratios.
Automatically prioritize outbound dialing lists and organize leads to suit workflow processes, with custom dispositions and queues, plus lead targeting based on lead status and custom criteria.
Create and customize multiple IVRs based on dynamic rules, including time of day and caller options.
Configure unlimited inbound queues and prioritize them via a ring configuration to strategically distribute calls to agents.
Monitor all agents in real time via a live floor map of your sales team and listen, whisper or barge in on calls.
FAQs for XenCALL
Below are some frequently asked questions for XenCALL.
Q. What type of pricing plans does XenCALL offer?
XenCALL has the following pricing plans:
Pricing model: Subscription
Q. Who are the typical users of XenCALL?
XenCALL has the following typical customers:
Mid Size Business, Small Business
Q. What languages does XenCALL support?
XenCALL supports the following languages:
English
Q. Does XenCALL support mobile devices?
XenCALL supports the following devices:
We do not have any information about what devices XenCALL supports
Q. Does XenCALL offer an API?
No, XenCALL does not have an API available.
Q. What other apps does XenCALL integrate with?
XenCALL integrates with the following applications:
Dropbox, Authorize.net, Stripe, Adobe Sign, Google Calendar, Gmail, Google Maps
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