XenCall Pricing, Features, Reviews & Alternatives

XenCall

Predictive dialer and CRM for call centers.

4.13/5 (16 reviews)

XenCall overview

What is XenCall?

Xencall is a cloud-based contact center solution that integrates VoIP with a CRM to manage leads, execute inbound and outbound campaigns, predict which leads are most likely to close and more. The software is suitable for call centers of any size and integrates with a range of third-party products.

Xencall can post leads into its dialer CRM automatically from lead-gen websites or third-party vendors, and users can dynamically build lead lists for assignment to sales agents with automatic dialing list-prioritization based on importance. Customize lead profiles with various data fields to target leads based on various criteria including lead status, create dynamic call scripts with automatically embedded lead data, record calls automatically or on demand and select and display caller IDs based on their proximity to your leads.

For inbound calls, Xencall includes call queuing, forwarding, customizable IVRs and voicemail. Agents can intercept inbound calls from leads they initially contacted and transfer calls between agents or into a live transfer queue. Users can control queue strategies and ring configurations to distribute calls and group voicemail boxes on inbound queues. Agents can also collaborate in real-time using the built-in instant messenger.
www.xencall.com

Pricing

Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, Mexico, United Kingdom

Supported languages

English
XenCall screenshot: Add custom data fields to lead profiles with an overlayed, built-in webphone.XenCall screenshot: Create detailed agent reports with information on hours worked and calls logged.XenCall screenshot: Generate productivity reports for each agent.XenCall screenshot: Schedule appointments and callbacks in a calendar.

XenCall user reviews

Value for money
Features
Ease of use
Customer support
  3.8
  4.1
  3.9
  4.1
Al D.

Friendly UI, Great Customer Service, Lots of Reports, Easy to Integrate with Lead Vendors

Used daily for 1-2 years
Reviewed 2019-11-20
Review Source: Capterra

I've worked with a lot of different dialers. This is hands down my favorite. This platform is easy to use, intuitive and offers lots of useful reports. It saves a substantial amount of time over other dialers for integrating with 3rd party lead and call campaigns as well as your own call campaigns. It also makes it easy to monitor, separate, and track employee productivity. It is a little expensive for a small company but perhaps one of the best values in the industry. Also customer service is awesome, there's a representative named [SENSITIVE CONTENT HIDDEN] that has consistently help me with learning the dialer and resolving any issues promptly and I can say help me help my company succeed.

Pros
I love how easy this platform is to integrate for 3rd party lead posting, how easy it is to purchase and replace DIDs, and I love how easy it is to create and Inbound IVR. They also have lots of reporting options.

Cons
The cost isn't idea for a start up......

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Tiffany P.

Shutdown for 2nd day in a row

Used daily for less than 6 months
Reviewed 2020-06-30
Review Source: Capterra

I am extremely unhappy currently obviously because I have been down for 2 days but there is also a disconnect between the departments. I have about 5 different guys that I work with. I explained to them over and over that I don't want to ring multiple leads at the same time. Yet, that was the case. I explained this about 100 times before it was understood. Had my sales rep even had a basic convo with my sales guy- he would've passed the info on, as I had negative experiences in the past with this kind of dialing.

Pros
I like the team when I set it up; they seemed nice and knowledgable.

Cons
I would want screen monitoring for training ideally- Customer support isn't good. They are in Pacific time so if you work on the East Coast or Central time zones, you can't really reach anyone for early morning issues. I called in 3 times yesterday before getting a response around 11 my time. My team starts at 9. I was told they normally have support agents on the East coast, but they called off yesterday. Here I am, day 2, still down, 2nd morning, 11 minutes into hold with really loud jolly pop music while I am shut down with no answers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

Minimize review

Greg P.

XenCALL is great for new users who aren't great with managing dialers

Used daily for 2+ years
Reviewed 2020-04-20
Review Source: Capterra

Very easy to use, worked great while we used it, but we needed something more flexible and powerful

Pros
The best part about XenCALL is the ease of use for the managers and the dialers. The interface is extremely simple and easy to navigate for new users.

Cons
The ability to customize your set up is very limited

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

Minimize review

Jillian W.

cheaper than our phone bill and able to allow for maximizing our time and resources

Used daily for 1-2 years
Reviewed 2019-03-09
Review Source: Capterra

Our relationship with Xen has been great. It immediately impacted our business in a positive way and continues to be our preferred auto dialer. We love Xen and the best part is that it is cheaper than our telephone provider was.

Pros
this company's services have helped us to expand our telephone department in a real way. I have not come across a better CRM/dialer specifically for telemarketing. It enables us to compile real results from our different lead sources in a snap and eliminates wasted time calling numbers that are disconnected and prioritize non pick ups properly to maximize our time on the phone with clients, monitor employees results, and call back opportunities. I recommend Xencall to anyone looking to maximize time and resources in a customer service, or sales oriented appointment situation. After the free demonstration of services, once we saw how their auto dialer worked we signed up and haven't looked back since.

Cons
If you need help, and we do often because we are most likely not as savvy as the average client of theirs, they have a limit on how long they can help you over the phone.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Oscar L.

Great software to start with if its your first time!

Used daily for 1-2 years
Reviewed 2019-03-09
Review Source: Capterra

We generate leads for different companies in the U.S and it has really help us keep track of alot of things with agents as far as keeping track of every lead that goes into the system. I give them 2 thumbs up, great work on the software, im sure there is going to be more updates to come, looking to continue working with you guys for a long time!

Pros
It was our 3rd or 4th attempt to use a dialing software to make our calls in the business line we are in, I had tried others for being cheaper but so were their results, i like the features the program has to track everything from agent logins,wrap-up times,breaks, lunches, and much more. Also the speed of the dialer is a plus, very good! Its all you need to run a callcenter and get agents taking calls. I should have started here long ago.

Cons
I have nothing to say here! lol everything is A-OK!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

XenCall pricing

Contact Xencall for full pricing information and a custom quote.

XenCall features

API
Activity Dashboard
Alerts / Escalation
Alerts/Notifications
Call Center Management
Chat/Messaging
Customizable Branding
Email Management
Queue Management
Reporting & Statistics
Reporting/Analytics
Third Party Integrations

Knowledge Base Management (178 other apps)
Live Chat (189 other apps)
Mobile Access (135 other apps)
Multi-Channel Communication (189 other apps)
Real-Time Chat (139 other apps)
Self Service Portal (156 other apps)
Support Ticket Management (141 other apps)
Surveys & Feedback (160 other apps)

Additional information for XenCall

Key features of XenCall

  • ACD (Automatic Call Distribution)
  • API Capabilites
  • Blended Inbound/Outbound Dialing
  • CRM Built In
  • Call Recording
  • Caller ID Proximity Matching
  • Dispositions and Queues
  • Dynamic Call Scripts
  • FCC/FTC Compliance
  • Google Integration (Calendar/Gmail/Maps)
  • IVRs (Interactive Voice Response)
  • Instant Messaging
  • Lead Targeting
  • Live Sales-Floor Monitoring
  • Live Transfers
  • Reporting and Analytics
  • Secure Encryption and Firewall
  • Third-Party Lead Posting/Verification
View All Features

Benefits

Configure dialer speeds to call multiple channels in the background and optimize calls per agent to customize call ratios.

Automatically prioritize outbound dialing lists and organize leads to suit workflow processes, with custom dispositions and queues, plus lead targeting based on lead status and custom criteria.

Create and customize multiple IVRs based on dynamic rules, including time of day and caller options.

Configure unlimited inbound queues and prioritize them via a ring configuration to strategically distribute calls to agents.

Monitor all agents in real time via a live floor map of your sales team and listen, whisper or barge in on calls.