XenCALL Pricing, Features, Reviews & Comparison of Alternatives

XenCALL

Predictive dialer CRM with VoIP for call centers.

4.08/5 (12 reviews)

XenCALL overview

XenCALL is a cloud-based contact center solution that integrates VoIP with a CRM to manage leads, execute inbound and outbound campaigns, predict which leads are most likely to close and more. The software is suitable for call centers of any size and integrates with a range of third-party products.

XenCALL can post leads into its dialer CRM automatically from lead-gen websites or third-party vendors, and users can dynamically build lead lists for assignment to sales agents with automatic dialing list-prioritization based on importance. Customize lead profiles with various data fields to target leads based on various criteria including lead status, create dynamic call scripts with automatically embedded lead data, record calls automatically or on demand and select and display caller IDs based on their proximity to your leads.

For inbound calls, XenCALL includes call queuing, forwarding, customizable IVRs and voicemail. Agents can intercept inbound calls from leads they initially contacted and transfer calls between agents or into a live transfer queue. Users can control queue strategies and ring configurations to distribute calls and group voicemail boxes on inbound queues. Agents can also collaborate in real-time using the built-in instant messenger.
www.xencall.com

Pricing

Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, Latin America, Mexico, United Kingdom

Supported languages

English
XenCALL screenshot: Add custom data fields to lead profiles with an overlayed, built-in webphone.XenCALL screenshot: Create detailed agent reports with information on hours worked and calls logged.XenCALL screenshot: Generate productivity reports for each agent.XenCALL screenshot: Schedule appointments and callbacks in a calendar.

XenCALL reviews

Value for money
Features
Ease of use
Customer support
  4.0
  4.0
  3.9
  4.2
Jillian Wallace

cheaper than our phone bill and able to allow for maximizing our time and resources

Used daily for 1-2 years
Reviewed 2019-03-09
Review Source: Capterra

Our relationship with Xen has been great. It immediately impacted our business in a positive way and continues to be our preferred auto dialer. We love Xen and the best part is that it is cheaper than our telephone provider was.

Pros
this company's services have helped us to expand our telephone department in a real way. I have not come across a better CRM/dialer specifically for telemarketing. It enables us to compile real results from our different lead sources in a snap and eliminates wasted time calling numbers that are disconnected and prioritize non pick ups properly to maximize our time on the phone with clients, monitor employees results, and call back opportunities. I recommend Xencall to anyone looking to maximize time and resources in a customer service, or sales oriented appointment situation. After the free demonstration of services, once we saw how their auto dialer worked we signed up and haven't looked back since.

Cons
If you need help, and we do often because we are most likely not as savvy as the average client of theirs, they have a limit on how long they can help you over the phone.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Oscar Lomeli

Great software to start with if its your first time!

Used daily for 1-2 years
Reviewed 2019-03-09
Review Source: Capterra

We generate leads for different companies in the U.S and it has really help us keep track of alot of things with agents as far as keeping track of every lead that goes into the system. I give them 2 thumbs up, great work on the software, im sure there is going to be more updates to come, looking to continue working with you guys for a long time!

Pros
It was our 3rd or 4th attempt to use a dialing software to make our calls in the business line we are in, I had tried others for being cheaper but so were their results, i like the features the program has to track everything from agent logins,wrap-up times,breaks, lunches, and much more. Also the speed of the dialer is a plus, very good! Its all you need to run a callcenter and get agents taking calls. I should have started here long ago.

Cons
I have nothing to say here! lol everything is A-OK!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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George Gonzalez-Rivas

Xencall is the best tool for a small operation to use in bulk outbound cold calling.

Used daily for less than 6 months
Reviewed 2018-08-06
Review Source: Capterra

Xen call really hits the sweet spot when you consider call volume per cost. It's not as slick as Connect and Sell or Monster Connect for outbound calling -- but it's FAR more affordable and can serve as a learning platform or low-budget solution. Frankly, with 5+ callers the predictive dialing tool should keep you very busy with no downtime. If you only have one or two callers it's less efficient becuase it won't dial while you are actually connected.

Pros
It has a lot of powerful features such as predictive dialing that will minimize your wait time and connect more calls faster (essentially dialing probabilistically in parallel and adjusting to hit a small abandonment rate like 2% or so). Manager features are strong and it's better than most small tools at supervising sales performance. Many features, such as auto call recording, are all standard in the basic offering.

Cons
It's a tad awkward for a solopreneur, but you can get there. Sign in as a Manager on one Chrome instance and Incognito as the agent on another. And you can manage yourself. As far as I can tell the basic 'weakness' is its inability to drop supporting emails along with voicemails as part of its dispositions. It's really a fast cold calling solution, not a multi-touch outreach tool.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Rick Cannon

Great product

Used daily for 2+ years
Reviewed 2019-03-08
Review Source: Capterra

Pros
I have used Xencall for 7 years. The customer service is 2nd to none. The performance of the system exceeds all the competition, and I have tested all of them. Downtime is practically nonexistant.

Cons
There are no cons. Easy to use, great performance.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jake Washburn

Extremely Difficult to Use and Poor Customer Service

Used daily for less than 6 months
Reviewed 2019-05-03
Review Source: Capterra

I emailed XenCall multiple times for multiple issues and it took them days to respond back, and I'm not talking about emailing them on the weekends. I emailed them May 1st after working hours and they did not respond until May 3rd. One of their customer success team members called me to discuss my feedback and said that what I ordered is a self-service platform, yet there are mixed messages. Rep told me that I should've received certain videos related to my setup from "Sal," which never happened. I only used the service for 2 weeks and wanted my money back for the unused two weeks of service and they refused, even after talking to their Vice President. Unfortunately, I will never recommend XenCall again to anyone. I'd recommend MojoDialer for their easy-to-use product as well as outstanding customer service. My cold caller has had great success on Mojo even in just two days. Unfortunately, neither of us could figure out XenCall even after several support emails. There were multiple times I called billing, customer support, and emailed for general inquiries and no one was there to answer during business hours. Would not recommend.

Pros
XenCall does have some nice advertised features such as multiple users and multiple dialing lines.

Cons
The user interface is very difficult to use even after I watched the self service videos and read through the guides multiple times. There are several menus with links and drop downs that are not clearly marked, the interface is very clunky and cluttered. I thought I had the dialer setup correctly multiple times only to realize when my cold caller logged in, that the auto-dialer was not working. I assigned her the leads, changed the auto-dialing speed, etc., but it never worked. I was never actually able to get the dialer to work with my leads.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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XenCALL pricing

Pricing options
Subscription
View Pricing Plans

Contact XenCALL for full pricing information and a custom quote.

XenCALL features

API
Chat
Customizable Branding
Email Integration
Prioritizing
Reporting & Statistics
Third Party Integration

Activity Dashboard (92 other apps)
Automatic Notifications (91 other apps)
CRM Integration (78 other apps)
Contact History (73 other apps)
Instant Messaging (89 other apps)
Knowledge Base Management (90 other apps)
Monitoring (90 other apps)
Multi-Channel Communication (85 other apps)
Real Time Monitoring (66 other apps)
Social Media Integration (79 other apps)
Support Ticket Management (66 other apps)
Surveys & Feedback (80 other apps)
Workflow Management (74 other apps)

Additional information for XenCALL

Key features of XenCALL

  • ACD (Automatic Call Distribution)
  • API Capabilites
  • Blended Inbound/Outbound Dialing
  • Call Recording
  • Caller ID Proximity Matching
  • CRM Built In
  • Dispositions and Queues
  • Dynamic Call Scripts
  • FCC/FTC Compliance
  • Google Integration (Calendar/Gmail/Maps)
  • Instant Messaging
  • IVRs (Interactive Voice Response)
  • Lead Targeting
  • Live Sales-Floor Monitoring
  • Live Transfers
  • Reporting and Analytics
  • Secure Encryption and Firewall
  • Third-Party Lead Posting/Verification
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Benefits

Configure dialer speeds to call multiple channels in the background and optimize calls per agent to customize call ratios.

Automatically prioritize outbound dialing lists and organize leads to suit workflow processes, with custom dispositions and queues, plus lead targeting based on lead status and custom criteria.

Create and customize multiple IVRs based on dynamic rules, including time of day and caller options.

Configure unlimited inbound queues and prioritize them via a ring configuration to strategically distribute calls to agents.

Monitor all agents in real time via a live floor map of your sales team and listen, whisper or barge in on calls.