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ReadyMode
Predictive dialer and CRM for call centers.
(6)
ReadyMode Pricing, Features, Reviews and Alternatives
ReadyMode FAQs
ReadyMode product overview
What is ReadyMode?
Formerly known as Xencall, ReadyMode is an enterprise-grade, all-in-one predictive dialer that intelligently connects call center agents with more leads in less time. ReadyMode has raised the bar with the fastest dialing speeds on the market, advanced inbound queue strategies, and a powerful CRM. ReadyMode offers personalized training sessions and a full in-house support team. Make more connections, and maximize agent productivity - all at an affordable cost.
Key benefits of using ReadyMode
Typical customers
Platforms supported
Support options
Training options
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ReadyMode features
Functionality
4.0
/5
19
Total features
56
6 categories
Most valued features by users
Functionality contenders
ReadyMode users reviews
Overall Rating
4.0
/5
19
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend7.67/10
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George G.
Overall rating contenders
Mostafa Y.
Real Estate, 11-50 employees
Used daily for 2+ years
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the dialer is very good I've been using it for years
i didn't really find any cons while using it
Al D.
Leisure, Travel & Tourism, 51-200 employees
Used daily for 1-2 years
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I've worked with a lot of different dialers. This is hands down my favorite. This platform is easy to use, intuitive and offers lots of useful reports. It saves a substantial amount of time over other dialers for integrating with 3rd party lead and call campaigns as well as your own call campaigns. It also makes it easy to monitor, separate, and track employee productivity. It is a little expensive for a small company but perhaps one of the best values in the industry. Also customer service is awesome, there's a representative named [SENSITIVE CONTENT HIDDEN] that has consistently help me with learning the dialer and resolving any issues promptly and I can say help me help my company succeed.
I love how easy this platform is to integrate for 3rd party lead posting, how easy it is to purchase and replace DIDs, and I love how easy it is to create and Inbound IVR. They also have lots of reporting options.
The cost isn't idea for a start up......
Tiffany P.
Marketing and Advertising, 11-50 employees
Used daily for less than 6 months
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I am extremely unhappy currently obviously because I have been down for 2 days but there is also a disconnect between the departments. I have about 5 different guys that I work with. I explained to them over and over that I don't want to ring multiple leads at the same time. Yet, that was the case. I explained this about 100 times before it was understood. Had my sales rep even had a basic convo with my sales guy- he would've passed the info on, as I had negative experiences in the past with this kind of dialing.
I like the team when I set it up; they seemed nice and knowledgable.
I would want screen monitoring for training ideally- Customer support isn't good. They are in Pacific time so if you work on the East Coast or Central time zones, you can't really reach anyone for early morning issues. I called in 3 times yesterday before getting a response around 11 my time. My team starts at 9. I was told they normally have support agents on the East coast, but they called off yesterday. Here I am, day 2, still down, 2nd morning, 11 minutes into hold with really loud jolly pop music while I am shut down with no answers.
Greg P.
Construction, 11-50 employees
Used daily for 2+ years
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Very easy to use, worked great while we used it, but we needed something more flexible and powerful
The best part about XenCALL is the ease of use for the managers and the dialers. The interface is extremely simple and easy to navigate for new users.
The ability to customize your set up is very limited
Jillian W.
Environmental Services, 1-10 employees
Used daily for 1-2 years
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Our relationship with Xen has been great. It immediately impacted our business in a positive way and continues to be our preferred auto dialer. We love Xen and the best part is that it is cheaper than our telephone provider was.
this company's services have helped us to expand our telephone department in a real way. I have not come across a better CRM/dialer specifically for telemarketing. It enables us to compile real results from our different lead sources in a snap and eliminates wasted time calling numbers that are disconnected and prioritize non pick ups properly to maximize our time on the phone with clients, monitor employees results, and call back opportunities. I recommend Xencall to anyone looking to maximize time and resources in a customer service, or sales oriented appointment situation. After the free demonstration of services, once we saw how their auto dialer worked we signed up and haven't looked back since.
If you need help, and we do often because we are most likely not as savvy as the average client of theirs, they have a limit on how long they can help you over the phone.
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