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ReadyMode Pricing, Features, Reviews and Alternatives

ReadyMode product overview

What is ReadyMode?

Formerly known as Xencall, ReadyMode is an enterprise-grade, all-in-one predictive dialer that intelligently connects call center agents with more leads in less time. ReadyMode has raised the bar with the fastest dialing speeds on the market, advanced inbound queue strategies, and a powerful CRM. ReadyMode offers personalized training sessions and a full in-house support team. Make more connections, and maximize agent productivity - all at an affordable cost.

Key benefits of using ReadyMode

  • Configure dialer speeds to call multiple channels in the background and optimize calls per agent to customize call ratios.

  • Automatically prioritize outbound dialing lists and organize leads to suit workflow processes, with custom dispositions and queues, plus lead targeting based on lead status and custom criteria.

  • Create and customize multiple IVRs based on dynamic rules, including time of day and caller options.

  • Configure unlimited inbound queues and prioritize them via a ring configuration to strategically distribute calls to agents.

  • Monitor all agents in real time via a live floor map of your sales team and listen, whisper or barge in on calls.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Chat
    Email/Help Desk
    Phone Support

    Training options

    Live Online
    Webinars
    Documentation

    ReadyMode features

    Functionality

    4.1

    /5

    17

    Total features

    56

    6 categories

    Most valued features by users

    Reporting/Analytics
    API
    Third Party Integrations
    Chat/Messaging
    Reporting & Statistics
    Activity Dashboard
    Alerts / Escalation
    Alerts/Notifications

    Functionality contenders

    ReadyMode users reviews

    Overall Rating

    4.1

    /5

    17

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7.85/10
    Rating distribution

    5

    4

    3

    2

    1

    11

    1

    2

    1

    2

    Pros
    I love how easy this platform is to integrate for 3rd party lead posting, how easy it is to purchase and replace DIDs, and I love how easy it is to create and Inbound IVR.
    The best part about XenCALL is the ease of use for the managers and the dialers. The interface is extremely simple and easy to navigate for new users.
    I really enjoy xencall its great for my team to hit there calls and makes our calls better a fast.
    Cons
    Their handling of the problems has been very poor, pathetic would be the appropriate term. It's the 7th ACD I deployed, the worst of all.
    And you can manage yourself. As far as I can tell the basic 'weakness' is its inability to drop supporting emails along with voicemails as part of its dispositions.
    My account manager called me for the first time after 2 weeks into the problem, just because I threatened to file a complaint to Better Business Bureau (BBB), which I will.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Friendly UI, Great Customer Service, Lots of Reports, Easy to Integrate with Lead Vendors

    Reviewed 3 years ago

    I've worked with a lot of different dialers. This is hands down my favorite. This platform is easy to use, intuitive and offers lots of useful reports. It saves a substantial amount of time over other dialers for integrating with 3rd party lead and call campaigns as well as your own call campaigns. It also makes it easy to monitor, separate, and track employee productivity. It is a little expensive for a small company but perhaps one of the best values in the industry. Also customer service is awesome, there's a representative named [SENSITIVE CONTENT HIDDEN] that has consistently help me with learning the dialer and resolving any issues promptly and I can say help me help my company succeed.

    Pros

    I love how easy this platform is to integrate for 3rd party lead posting, how easy it is to purchase and replace DIDs, and I love how easy it is to create and Inbound IVR. They also have lots of reporting options.

    Cons

    The cost isn't idea for a start up......

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Nice dialer and crm

    Reviewed 2 months ago
    Pros

    I like how the dialer and crm is combined into one app.

    Cons

    sometimes the software will get stuck on disposition, or other times it will not load customer info when a call comes in. we use this with google chrome on pcs with 6gb ram, so maybe due to our old computers.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    XenCALL is great for new users who aren't great with managing dialers

    Reviewed 2 years ago

    Very easy to use, worked great while we used it, but we needed something more flexible and powerful

    Pros

    The best part about XenCALL is the ease of use for the managers and the dialers. The interface is extremely simple and easy to navigate for new users.

    Cons

    The ability to customize your set up is very limited

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    cheaper than our phone bill and able to allow for maximizing our time and resources

    Reviewed 3 years ago

    Our relationship with Xen has been great. It immediately impacted our business in a positive way and continues to be our preferred auto dialer. We love Xen and the best part is that it is cheaper than our telephone provider was.

    Pros

    this company's services have helped us to expand our telephone department in a real way. I have not come across a better CRM/dialer specifically for telemarketing. It enables us to compile real results from our different lead sources in a snap and eliminates wasted time calling numbers that are disconnected and prioritize non pick ups properly to maximize our time on the phone with clients, monitor employees results, and call back opportunities. I recommend Xencall to anyone looking to maximize time and resources in a customer service, or sales oriented appointment situation. After the free demonstration of services, once we saw how their auto dialer worked we signed up and haven't looked back since.

    Cons

    If you need help, and we do often because we are most likely not as savvy as the average client of theirs, they have a limit on how long they can help you over the phone.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great software to start with if its your first time!

    Reviewed 3 years ago

    We generate leads for different companies in the U.S and it has really help us keep track of alot of things with agents as far as keeping track of every lead that goes into the system. I give them 2 thumbs up, great work on the software, im sure there is going to be more updates to come, looking to continue working with you guys for a long time!

    Pros

    It was our 3rd or 4th attempt to use a dialing software to make our calls in the business line we are in, I had tried others for being cheaper but so were their results, i like the features the program has to track everything from agent logins,wrap-up times,breaks, lunches, and much more. Also the speed of the dialer is a plus, very good! Its all you need to run a callcenter and get agents taking calls. I should have started here long ago.

    Cons

    I have nothing to say here! lol everything is A-OK!

    ReadyMode FAQs and common questions

    Q. Who are the typical users of ReadyMode?

    ReadyMode has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does ReadyMode support?

    ReadyMode supports the following languages:
    English


    Q. Does ReadyMode offer an API?

    No, ReadyMode does not have an API available.


    Q. What other apps does ReadyMode integrate with?

    ReadyMode integrates with the following applications:
    Authorize.Net, Dropbox Business, Adobe Acrobat Sign, Gmail, Stripe, Google Calendar, Google Maps


    Q. What level of support does ReadyMode offer?

    ReadyMode offers the following support options:
    Knowledge Base, Chat, Email/Help Desk, Phone Support

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