EasyCall Cloud vs Ringover

Convoso

DialedIn CCaaS

Ringover

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

Convoso is a software uses advanced conversational AI to automate customer interactions for call centers. It understands complex inputs and customer intent, responding naturally in voice and text while handling tasks like scheduling callbacks, sending reminders, and qualifying leads. Unlike basic IVR systems, it engages in conversations, improving sales cycle efficiency and freeing human agents for more productive work.

DialedIn is a scalable, easy-to-use CCaaS solution for any inbound, outbound or blended call center with at least five seats. They improve efficiency, optimize operations, and boost service with advanced dialing options, intelligent call routing, seamless CRM integration and real-time analytics.

EasyCall Cloud offers scalable Call Center and Contact Center software with transparent pricing, easy management of tasks, VoIP lines, and omnichannel support. Enjoy seamless integration, data security, and cost-effective operations.

Activity Dashboard

Activity Tracking

Alerts/Escalation

Auto-Dialer

Automated Routing

Automatic Call Distribution

Callback Scheduling

Call Center Management

Caller ID

Call List Management

Call Logging

Call Monitoring

Call Recording

Call Reporting

Call Routing

Call Scripting

Call Tracking

Call Transfer

Campaign Management

Chatbot

Computer Telephony Integration

Contact Database

Contact Management

Data Import/Export

Data Security

Email Management

Inbound Call Center

Interaction Tracking

Manual Dialer

Monitoring

Multi-Channel Communication

Multi-Language

Outbound Call Center

Power Dialer

Predictive Dialer

Preview Dialer

Progressive Dialer

Queue Management

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Reporting

Recording

Reporting/Analytics

Reporting & Statistics

Social Media Integration

Third-Party Integrations

Virtual Call Center

Voice Mail

VoIP

Workflow Management

EasyCall Cloud

Android

iPad

iPhone

Web-based

Basic

Small Business

Mid-size Business

Large Enterprises

easy4cloud

LiveAgent

Award-winning live chat, help desk, ticketing and call center software with powerful AI features. Start for free with a 30-day trial.

vice director

Customer support was excellent and they came to the rescue in the middle of the pandemic.

Customer Experience Manager

The platform is user-friendly, reliable, and offers the flexibility our customer service team needs to perform at its best.

Set up your call centre online in just a few clicks. No need for technical expertise to deploy a high-performing call centre for your business. Configure everything online. Be up and running in minutes.

Access Controls/Permissions

Agent Interface

Alerts/Notifications

Archiving & Retention

Audio/Video Conferencing

Automated Attendant

Automatic Outbound Dialer

Blended Call Center

Call Conferencing

Call Disposition

Caller Profiles

Call Queues

Call Scheduling

Call Tagging

Call Transcription

Call Whispering

Chat/Messaging

Collaboration Tools

Communication Management

Conferencing

Customer History

Customizable Reports

Dashboard

Electronic Faxes

Electronic Signature

Employee Activity Monitoring

Employee Directory

Event Triggered Actions

Fax Management

File Sharing

For Cloud Phone Systems

Group Messaging

Integrations Management

List Management

Live Chat

Meeting Management

Mobile Access

Multi-User Collaboration

On-Demand Recording

Online Voice Transmission

Phone Key Input

Pre-recorded Messages

Quality Management

Real-Time Notifications

Real-Time Updates

Remote Access/Control

Remote Support

Ring Groups

Role-Based Permissions

Scheduled Recording

Screen Sharing

Sentiment Analysis

Single Sign On

SIP Trunking

SMS Marketing

SMS Messaging

Softphone

Tagging

Text to Speech

Unified Communications

Reviewers indicate that Ringover provides good value for money, and they appreciate its affordable pricing and flexible plans. Some users say costs rise for small businesses or extra options, and they report limited regional coverage.

Value for money

The Ringover integration most frequently cited by reviewers is HubSpot CRM, a CRM product rated 4.2 out of 5 for its integration with Ringover.

Integrations

Reviews for Ringover come from a wide variety of industries, including insurance (11% of reviewers), computer software (7%), and marketing and advertising (7%). The most frequent use case for Ringover cited by reviewers is telephony (44% of reviewers).

Windows

Aircall

RingEX

RingCX

CloudTalk

Zoom Phone

Wildix

JustCall

Nextiva

CallHub

Five9

Kavkom

Microsoft Teams

Smart

Power

 Advanced

Occasional lag and delays

54% of reviewers feel negative about Performance and Speed. Some users say the application experiences lag, especially when network conditions are suboptimal, resulting in missed calls or dropped connections. Reviewers report slowdowns when launching calls, delays in message delivery, and latency during transitions between call states. They mention that certain app versions, such as on Windows or macOS, can be slower than the web version. Users indicate that these performance issues, while sometimes linked to internet quality, can interrupt workflow and reduce efficiency.

Recurring technical glitches

79% of reviewers feel negative about Bugs and Issues. Some users report frequent bugs in both desktop and mobile applications, including call dropouts, app crashes, and notification problems. Reviewers mention that technical glitches can disrupt professional communication, requiring restarts or even reinstallations. They indicate that bugs sometimes affect integrations, call handling, and CRM connections, leading to frustration. Users say that updates may introduce new issues, and minor glitches can occur in specific functions or languages. Many reviewers find these recurring problems impact the reliability of daily operations.

Dependence on stable connectivity

48% of reviewers feel negative about Connection Issues. Some users report that Ringover is highly dependent on a stable internet connection, leading to disruptions if the network is unstable or unavailable. Reviewers mention experiencing call drops, disconnections, and occasional outages not related to their own network. They say connection problems can block teams from using the software effectively, especially during remote work. Users indicate that technical issues sometimes require frequent reconnections or cause delays, impacting their ability to communicate reliably.

Reliable service and communication

96% of reviewers feel positive about Quality of Service. Reviewers say Ringover delivers high-quality communication and reliable service, which supports their productivity and customer service goals. Some users appreciate the intuitive interface, ease of installation, and comprehensive reporting features. They find the quality of calls and exchanges to be consistently good, allowing them to focus on improving business processes. Users indicate that customer support is responsive and helpful, contributing to a positive overall experience. Many reviewers recommend the service for its reliability and ease of use.

Seamless and intuitive experience

96% of reviewers feel positive about Fluidity. Some users report that Ringover provides a fluid and intuitive interface, making it easy to manage communications even for novices. Reviewers appreciate the smooth call chaining, quick setup, and ease of use across devices. They say the platform’s design and navigation are straightforward, which streamlines daily tasks and enhances productivity. Users mention that the fluidity extends to integrations and mobile applications, allowing for efficient workflow management. Many reviewers highlight the consistent responsiveness and accessibility of the platform.

Enhanced team coordination tools

head of central operations

it was very easy to set up, onboard he team and access the data the team was generaing.

Advanced Systems Engineer

Ringover has helped our team collaborate more efficiently and manage our communication needs.

98% of reviewers feel positive about Team Collaboration. Some reviewers find that Ringover’s collaboration features improve their responsiveness and sales follow-up, making teamwork more efficient. Users say the platform is ideal for remote and hybrid teams, providing tools for easy onboarding, team planning, and performance tracking. Reviewers appreciate the detailed reporting and real-time statistics, which help manage and monitor teams effectively. They indicate that the support team is responsive and helpful, further facilitating smooth collaboration. Some users report that the solution adapts well to both small and large teams, supporting dynamic work environments.

Comprehensive business telephony

Technology and Digital Product Manager

Highly recommended for businesses looking for an efficient and intuitive VoIP solution.

98% of reviewers feel positive about Telephony. Reviewers indicate that Ringover offers a reliable and flexible telephony platform that centralizes business communications. Some users say the solution is intuitive, easy to use, and highly customizable at multiple organizational levels. They find the system supports both inbound and outbound needs, with stable connections and features that simplify call management. Users appreciate the portability for remote work and the ability to save time and costs. Many reviewers mention that the platform is suitable for telecommuting and digital teams, helping to professionalize phone communications.

Another noteworthy point is the amount of resources available on their website: guides, documentation, and very clear help material for configuring and taking advantage of all the platform's features.

Ringover also provides a lot of documentation and learning resources on their website, which makes the learning curve quite manageable for new users.

Founder

The ability to review call transcripts—rather than trawling through recordings—is a real productivity boost, and the call bar helpfully flags when a number falls outside our tariff.

A strong, easy-to-operate cloud telephony platform for SMB and mid-market sales/support teams, with clean apps, quick setup, solid CRM integrations, and broad number/SMS coverage.

Ventas

It was a good experience overall, especially the integration with Pipedrive CRM, which made calling, tracking, and managing leads much easier and more efficient.

Director

The commercial offering was much better than the other com [sensitive content hidden] who are offering a similar package but also the technology is very good both of the mobile and desktop perspective and also the accuracy of information loaded up into a CRM is very very accurate.

Thanks to the integration with Odoo CRM we are able to sync and contact our client directly from Odoo CRM in addition to accessing call recordings and more.

It allowed me to make calls quicker and that was beneficial to my work + it integrated with hubspot.

The integration with CRM tools and the ability to track call performance with detailed analytics made our team’s communication more efficient.

Sales Director

It is a reliable and easy-to-use platform that simplifies business communications across multiple channels.

The platform is quick to set up, offers reliable call quality, and brings multiple channels together in a single interface.

Lastly, it integrates with my CRM perfectly, enabling me to click-to-dial contacts on the platform without having to type the numbers out.

IT Director

using several numbers on the same phone nad different coutries numbers

It was not really well optimized and it kinda made the crm really messy and that frustrated me the most.

Some integrations can be limited, and occasionally there are minor glitches with the mobile app notifications.

Company Director

It’s a solid VoIP platform that delivers on functionality and reliability, particularly for customer-facing teams.

Co-Founder

A strong all-in-one communication solution for businesses looking to improve client interaction and team collaboration.