App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
eGain Suite
Cloud platform provider for customer engagement automation
Table of Contents
Is this product right for your business?
Find out with a
eGain Suite - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: November 2025
eGain Suite overview
What is eGain Suite?
eGain® Suite is the industry’s only unified customer engagement and knowledge management software suite. eGain helps businesses engage, acquire, and serve customers by delivering easy customer journeys.
Modular, best-of-breed applications—built on a one-of-a-kind customer engagement hub platform, eGain® OpenCEH Platform—combine 360-degree customer context, intelligent process guidance, and actionable knowledge to enhance every customer interaction. Moreover, the web-services-based architecture of the platform enables rapid innovation and extension of
customer engagement capabilities.
The eGain suite has out of the box integrations with popular CRM and contact center infrastructure like Cisco, Avaya, SAP, Amazon Connect, Genesys, Microsoft Dynamics, ServiceNow, Five9.
eGain has a decade-long track record of successful cloud deployments, and it delivered the industry’s first-ever on-demand application software for the enterprise. Available in multiple languages, it consists of mobile, social, web, desktop, messaging, and management applications.
eGain Suite’s user interface
eGain Suite reviews
Overall rating
No reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.00/10
5
4
3
2
1
0
0
0
0
0
eGain Suite's key features
Most critical features, based on insights from eGain Suite users:
All eGain Suite features
eGain Suite alternatives
eGain Suite
Starting from
No pricing info
SurveyMonkey
Starting from
30
/user
Per month
Trustpilot
Starting from
299
Per month
LiveAgent
Starting from
15
/user
Per month
eGain Suite pricing
Value for money rating:
Starting from
No pricing info
User opinions about eGain Suite price and value
Value for money rating:
eGain Suite support options
Typical customers
Platforms supported
Support options
Training options
eGain Suite FAQs
Q. What level of support does eGain Suite offer?
eGain Suite offers the following support options:
Knowledge Base, Phone Support, FAQs/Forum, Email/Help Desk, 24/7 (Live rep), Chat