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ETS Logo

Voice, IVR & customer experience testing suite

Table of Contents

ETS - 2026 Pricing, Features, Reviews & Alternatives

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ETS overview

What is ETS?

ETS from Occam Networks is a voice, IVR & customer experience testing suite which records & analyses replicated real-world calls to identify & rectify faults in real-time.

The platform allows business to be agile in the way in which they service their customer base via their IVR. ETS replicates real-world calls, monitoring and analysing the outcome of each call and reporting errors to ensure that customers are receiving the service and experience that they should be.

Users can check system capacity with ETS' load test feature; deploy new iterations to their voice infrastructure using the functional testing option; and then proactively monitor service and be alerted by ETS if something goes wrong.

Key benefits of using ETS

  • ETS is modernly architected allowing users to carry out their own tests without the cost & time constraints of working with external "professional" services.

  • ETS' unlimited use and pricing model gives users the freedom to test their system as often as required.

  • Users can edit tests to reflect a future state. As changes are made to the system, they can be tested before being launching into production.

  • If an error is detected, ETC informs users where the problem is so it can be rectified and the system tested again.

  • ETS is a globally available, language agnostic testing software; it can be used anywhere.
  • Starting price

    1280per feature /
    per month

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    ETS’s user interface

    Ease of use rating:

    ETS reviews

    Overall rating

    5.0

    /5

    1

    Positive reviews

    100

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10
    Rating distribution

    5

    4

    3

    2

    1

    1

    0

    0

    0

    0

    ETS's features

    Features rating:

    API
    Call center management
    Call monitoring
    Call recording
    Call reporting
    Call routing
    Call scripting
    Chat/Messaging
    IVR
    Monitoring
    Multiple Scripts
    Phone Key Input
    Real-Time analytics
    Text to speech

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    ETS pricing

    Value for money rating:

    Starting from

    1280

    Per month

    Per Feature

    Pricing details
    Subscription
    Free trial
    Free plan
    Pricing range

    User opinions about ETS price and value

    Value for money rating:

    ETS integrations (2)

    Top integrations

    ETS support options

    Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Phone Support

    Training options

    Documentation
    Live Online

    ETS FAQs

    Q. What type of pricing plans does ETS offer?

    ETS has the following pricing plans:
    Starting from: $1280.00/month
    Pricing model: Subscription
    Free Trial: Available

    These products have better value for money


    Q. Who are the typical users of ETS?

    ETS has the following typical customers:
    Large Enterprises, Mid Size Business, Small Business


    Q. What languages does ETS support?

    ETS supports the following languages:
    English


    Q. Does ETS offer an API?

    Yes, ETS has an API available for use.


    Q. What level of support does ETS offer?

    ETS offers the following support options:
    Phone Support

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