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Nextiva vs Ultatel Cloud Business Phone System Comparison (2026)
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Good recommendations?
Nextiva
5
737
4
102
3
40
2
10
1
42
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Ultatel Cloud Business Phone System
5
30
4
9
3
1
2
1
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Cloud-based AI customer experience platform unifying VoIP, omnichannel contact center, video, and team messaging for businesses of all.
ULTATEL is a leading and innovating provider of cloud-based telecommunications. We help your business unify voice, chat, and video in a single user-friendly platform.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.6
931
5
4
3
2
1
737
102
40
10
42
- Value for money
- Ease of use
- Features
- Customer support
4.7
41
5
4
3
2
1
30
9
1
1
0
- Value for money
- Ease of use
- Features
- Customer support
Pros
Chris G.
Owner
José G.
CS manager
Bob W.
owner
Pros
David B.
CEO
Brittany A.
Patient Care Coordinator Supervisor
Kremena P.
IT
Cons
Bob W.
owner
Jason S.
President
Joseph S.
HR Adminstrator
Cons
Melisa M.
Development Director
- Vendor responds to reviews
- Last review2 months ago
- Vendor responds to reviews
- Last reviewa year ago
Key features
- Total features112
- 360 Degree Feedback
- AI Copilot
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Audio Calls
- Audio/Video Recording
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Benchmarking
- Blended Call Center
- CRM
- Calendar Management
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Whispering
- Callback Scheduling
- Caller ID
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Content Management
- Customer Experience Management
- Customer History
- Customer Surveys
- Customizable Caller ID
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Import/Export
- Drag & Drop
- Electronic Faxes
- Email Marketing
- Email Reminders
- Employee Coaching Tools
- Employee Directory
- Employee Recognition
- Event Scheduling
- Fax Management
- Feedback Management
- File Sharing
- File Transfer
- For Cloud Phone Systems
- Gamification
- Generative AI
- Goal Management
- Group Messaging
- HD Audio/Video
- Help Desk Management
- Host Controls
- IVR
- Inbound Call Center
- International Calling
- Knowledge Base Management
- Live Chat
- Live Results Sharing
- Manual Dialer
- Meeting Management
- Microsoft Outlook Integration
- Mobile Access
- Mobile Survey
- Monitoring
- Multi-Channel Communication
- Multi-Channel Distribution
- Multi-User Collaboration
- Offline Form
- Offline Response Collection
- On-Demand Recording
- On-Demand Webcasting
- Online Polling
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Post Scheduling
- Predictive Dialer
- Presentation Streaming
- Private Chat
- Proactive Chat
- Quality Management
- Question Library
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recording
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Response Validation
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SMS Messaging
- SSL Security
- Scheduled Recording
- Screen Sharing
- Sentiment Analysis
- Single Sign On
- Skip Logic
- Social Media Monitoring
- Softphone
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Two Way Audio & Video
- Two-Way Audio & Video
- URL Customization
- Unified Communications
- User Management
- User Profiles
- Video Call Recording
- Video Chat
- Video Conferencing
- Video Management
- Video Streaming
- Video Support
- Virtual Backgrounds
- Virtual Call Center
- Virtual Extensions
- Virtual Voicemail
- VoIP
- VoIP Connection
- Voice Mail
- Voice Recognition
- Voicemail Transcription
- Workflow Automation
- Workflow Management
- Workforce Management
- Total features122
- 360 Degree Feedback
- AI Copilot
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Audio Calls
- Audio/Video Recording
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Benchmarking
- Blended Call Center
- CRM
- Calendar Management
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Whispering
- Callback Scheduling
- Caller ID
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Content Management
- Customer Experience Management
- Customer History
- Customer Surveys
- Customizable Caller ID
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Import/Export
- Drag & Drop
- Electronic Faxes
- Email Marketing
- Email Reminders
- Employee Coaching Tools
- Employee Directory
- Employee Recognition
- Event Scheduling
- Fax Management
- Feedback Management
- File Sharing
- File Transfer
- For Cloud Phone Systems
- Gamification
- Generative AI
- Goal Management
- Group Messaging
- HD Audio/Video
- Help Desk Management
- Host Controls
- IVR
- Inbound Call Center
- International Calling
- Knowledge Base Management
- Live Chat
- Live Results Sharing
- Manual Dialer
- Meeting Management
- Microsoft Outlook Integration
- Mobile Access
- Mobile Survey
- Monitoring
- Multi-Channel Communication
- Multi-Channel Distribution
- Multi-User Collaboration
- Offline Form
- Offline Response Collection
- On-Demand Recording
- On-Demand Webcasting
- Online Polling
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Post Scheduling
- Predictive Dialer
- Presentation Streaming
- Private Chat
- Proactive Chat
- Quality Management
- Question Library
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recording
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Response Validation
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SMS Messaging
- SSL Security
- Scheduled Recording
- Screen Sharing
- Sentiment Analysis
- Single Sign On
- Skip Logic
- Social Media Monitoring
- Softphone
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Two Way Audio & Video
- Two-Way Audio & Video
- URL Customization
- Unified Communications
- User Management
- User Profiles
- Video Call Recording
- Video Chat
- Video Conferencing
- Video Management
- Video Streaming
- Video Support
- Virtual Backgrounds
- Virtual Call Center
- Virtual Extensions
- Virtual Voicemail
- VoIP
- VoIP Connection
- Voice Mail
- Voice Recognition
- Voicemail Transcription
- Workflow Automation
- Workflow Management
- Workforce Management
Integrations
- Total integrations12
- ActiveCampaign
- CallRevu
- Gong
- Google Contacts
- HubSpot CRM
- HubSpot Marketing Hub
- HubSpot Sales Hub
- Microsoft Access
- Microsoft Outlook
- Microsoft Teams
- Pipedrive
- Salesforce Platform
- Salesforce Sales Cloud
- Zendesk Suite
- Zoho CRM
- Zoho Calendar
- Total integrations6
- ActiveCampaign
- CallRevu
- Gong
- Google Contacts
- HubSpot CRM
- HubSpot Marketing Hub
- HubSpot Sales Hub
- Microsoft Access
- Microsoft Outlook
- Microsoft Teams
- Pipedrive
- Salesforce Platform
- Salesforce Sales Cloud
- Zendesk Suite
- Zoho CRM
- Zoho Calendar
