GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
800.com vs Ultatel Cloud Business Phone System Comparison (2026)
Add to Compare
Compare similar apps
Ringover
4.7
Nextiva
4.6
RingEX
4.2
Good recommendations?
800.com
4.7
(372)5
303
4
46
3
15
2
3
1
5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Ultatel Cloud Business Phone System
4.7
(41)5
30
4
9
3
1
2
1
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
800.com is the AI-powered business phone and call intelligence platform trusted by 45,000+ companies. Get a toll-free, local, or vanity number in minutes, with AI agents that answer 24/7, call tracking that proves ad ROI, and AI summaries on every call. From $19/mo, no contracts.
ULTATEL is a leading and innovating provider of cloud-based telecommunications. We help your business unify voice, chat, and video in a single user-friendly platform.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
No videos yet
No screenshots yet
Pricing
User reviews
4.7
372
5
4
3
2
1
303
46
15
3
5
- Value for money
- Ease of use
- Features
- Customer support
83%
would recommend this app4.7
41
5
4
3
2
1
30
9
1
1
0
- Value for money
- Ease of use
- Features
- Customer support
93%
would recommend this appPros
“The integration tools, like the AI call companion, enhanced caller ID, and analytics dashboards, are incredibly useful, and the Inbox gives me a detailed call history for tracking every interaction.”
JP
Justin P.
Owner
“It's given my business a complete telecom solution in one place—toll-free numbers, additional phone lines, fax numbers, customizable IVR, call trees, call recording, and voicemail—so I haven't needed to piece together multiple services.”
JP
Justin P.
Owner
“The platform provides a professional business phone solution with reliable call forwarding, voicemail, and number management, making it simple to stay connected with customers from anywhere.”
HO
Habeeb O.
CEO
Pros
“The front line customer service is very nice AND IF THEY WORKED THE FEATURES WOULD BE INCREDIBLE.”
David B.
CEO
“We have had quick turnaround times when calling into tech support.”
BA
Brittany A.
Patient Care Coordinator Supervisor
“We did want to have WhatsApp integration for all main lines and Ultatel provide a work around to use whatsapp on the computer.”
KP
Kremena P.
IT
Cons
“There were a few features that took a little time to learn at first, especially when adjusting settings and managing call routing, but overall nothing major stood out as a problem.”
LR
Louis R.
Owner
“The main drawback is that some advanced features and integrations are limited compared to larger enterprise phone systems.”
HO
Habeeb O.
CEO
“Frustrating text verification delays, strict limits on base minutes, and surprise overage fees :))))”
JG
Jeremy G.
Partner
Cons
“Inability to easily change the background settings without help from customer service team. If your computer goes into sleep mode, you don't see calls on your call log during that time. ”
MM
Melisa M.
Development Director
- Vendor responds to reviews
- Last review8 days ago
- Vendor responds to reviews
- Last reviewa year ago
Key features
- Total features153
- 2-Way Messaging
- AI Copilot
- AI SMS
- AI/Machine Learning
- API
- API Integration
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Audience Targeting
- Audio Calls
- Audio/Video Recording
- Auto-Dialer
- Automated Attendant
- Automated Emails
- Automated Note Taking
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automated Voicemails
- Automatic Call Distribution
- Automatic Replies
- Autonomous Task Execution
- Autoresponders
- Blended Call Center
- Bulk SMS
- CRM
- Calendar Management
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scoring
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Types
- Call Whispering
- Callback Scheduling
- Caller ID
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Chat/Messaging
- Click-to-Call
- Collaboration Tools
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Conferencing
- Consent Management
- Contact Database
- Contact Management
- Conversation Intelligence
- Conversion Tracking
- Cross platform compatibility
- Cross-system Integration
- Customer History
- Customer Segmentation
- Customizable Caller ID
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Customizable speech
- Daily Summary
- Dashboard
- Data Import/Export
- Data Management
- Deal Management
- Decision Making
- Drip Campaigns
- Dynamic Number Insertion
- Electronic Faxes
- Email Management
- Email Reminders
- Email Templates
- Employee Directory
- Encrypted communication
- Engagement Tracking
- Event Scheduling
- Event Triggered Actions
- Fax Management
- File Sharing
- File Transfer
- For Cloud Phone Systems
- For Contact Centers
- Generative AI
- Geo-Routing
- Group Messaging
- HD Audio/Video
- Host Controls
- IVR
- Inbound Call Center
- Information Locater
- Interaction Tracking
- International Calling
- Keyword Tracking
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Qualification
- Link Shortening
- Local Phone Numbers
- MMS
- MMS Marketing
- Manual Dialer
- Marketing Automation
- Mass Texting
- Meeting Management
- Message Personalization
- Microsoft Outlook Integration
- Mobile Access
- Mobile Alerts
- Mobile Coupons
- Mobile Keywords
- Monitoring
- Multi-Campaign
- Multi-Channel Call Attribution
- Multi-Channel Communication
- Multi-Language
- Multi-step Planning
- Multiple voice actions
- Natural Language Interaction
- Natural Language Processing
- Notes
- On-Demand Recording
- On-Demand Webcasting
- Online Voice Transmission
- Open Rate Tracking
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Performance and Reliability
- Personalization
- Polls/Voting
- Port Existing Numbers
- Predictive Dialer
- Presentation Streaming
- Privacy, Security, and Compliance
- Private Chat
- Proactive Assistance
- QR Codes
- Quality Management
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recommendations
- Record Calls
- Record Prospect Data
- Recording
- Reminders
- Remote Access/Control
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Reputation Management
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Scheduled Messaging
- Scheduled Recording
- Screen Sharing
- Single Sign On
- Softphone
- Sorts Prospects
- Speech Synthesis
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Task Management
- Template Management
- Templates
- Text Scheduler
- Text-to-Win
- Third-Party Integrations
- Toll-Free Numbers
- Transactional SMS
- Two Way Audio & Video
- Two-Way Audio & Video
- Unified Communications
- User Management
- User Profiles
- Video Call Recording
- Video Chat
- Video Conferencing
- Video Management
- Video Streaming
- Video Support
- Virtual Backgrounds
- Virtual Call Center
- Virtual Extensions
- Virtual Voicemail
- VoIP
- VoIP Connection
- Voice Mail
- Voice Recognition
- Voicemail Transcription
- White Label
- Workflow Management
- Total features122
- 2-Way Messaging
- AI Copilot
- AI SMS
- AI/Machine Learning
- API
- API Integration
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Audience Targeting
- Audio Calls
- Audio/Video Recording
- Auto-Dialer
- Automated Attendant
- Automated Emails
- Automated Note Taking
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automated Voicemails
- Automatic Call Distribution
- Automatic Replies
- Autonomous Task Execution
- Autoresponders
- Blended Call Center
- Bulk SMS
- CRM
- Calendar Management
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scoring
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Types
- Call Whispering
- Callback Scheduling
- Caller ID
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Chat/Messaging
- Click-to-Call
- Collaboration Tools
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Conferencing
- Consent Management
- Contact Database
- Contact Management
- Conversation Intelligence
- Conversion Tracking
- Cross platform compatibility
- Cross-system Integration
- Customer History
- Customer Segmentation
- Customizable Caller ID
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Customizable speech
- Daily Summary
- Dashboard
- Data Import/Export
- Data Management
- Deal Management
- Decision Making
- Drip Campaigns
- Dynamic Number Insertion
- Electronic Faxes
- Email Management
- Email Reminders
- Email Templates
- Employee Directory
- Encrypted communication
- Engagement Tracking
- Event Scheduling
- Event Triggered Actions
- Fax Management
- File Sharing
- File Transfer
- For Cloud Phone Systems
- For Contact Centers
- Generative AI
- Geo-Routing
- Group Messaging
- HD Audio/Video
- Host Controls
- IVR
- Inbound Call Center
- Information Locater
- Interaction Tracking
- International Calling
- Keyword Tracking
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Qualification
- Link Shortening
- Local Phone Numbers
- MMS
- MMS Marketing
- Manual Dialer
- Marketing Automation
- Mass Texting
- Meeting Management
- Message Personalization
- Microsoft Outlook Integration
- Mobile Access
- Mobile Alerts
- Mobile Coupons
- Mobile Keywords
- Monitoring
- Multi-Campaign
- Multi-Channel Call Attribution
- Multi-Channel Communication
- Multi-Language
- Multi-step Planning
- Multiple voice actions
- Natural Language Interaction
- Natural Language Processing
- Notes
- On-Demand Recording
- On-Demand Webcasting
- Online Voice Transmission
- Open Rate Tracking
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Performance and Reliability
- Personalization
- Polls/Voting
- Port Existing Numbers
- Predictive Dialer
- Presentation Streaming
- Privacy, Security, and Compliance
- Private Chat
- Proactive Assistance
- QR Codes
- Quality Management
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recommendations
- Record Calls
- Record Prospect Data
- Recording
- Reminders
- Remote Access/Control
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Reputation Management
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Scheduled Messaging
- Scheduled Recording
- Screen Sharing
- Single Sign On
- Softphone
- Sorts Prospects
- Speech Synthesis
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Task Management
- Template Management
- Templates
- Text Scheduler
- Text-to-Win
- Third-Party Integrations
- Toll-Free Numbers
- Transactional SMS
- Two Way Audio & Video
- Two-Way Audio & Video
- Unified Communications
- User Management
- User Profiles
- Video Call Recording
- Video Chat
- Video Conferencing
- Video Management
- Video Streaming
- Video Support
- Virtual Backgrounds
- Virtual Call Center
- Virtual Extensions
- Virtual Voicemail
- VoIP
- VoIP Connection
- Voice Mail
- Voice Recognition
- Voicemail Transcription
- White Label
- Workflow Management
Integrations
- Total integrationsN/A
- HubSpot CRM
- Microsoft Teams
- Pipedrive
- Salesforce Platform
- Zendesk Suite
- Zoho CRM
- Total integrations6
- HubSpot CRM
- Microsoft Teams
- Pipedrive
- Salesforce Platform
- Zendesk Suite
- Zoho CRM
