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Nextiva vs NFON Cloud Telephony Comparison (2026)
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Good recommendations?
Nextiva
4.6
(931)5
737
4
102
3
40
2
10
1
42
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
NFON Cloud Telephony
4.0
(19)5
11
4
3
3
2
2
0
1
3
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Cloud-based AI customer experience platform unifying VoIP, omnichannel contact center, video, and team messaging for businesses of all.
NFON Cloud Telephony is an AI-powered Cloud PBX solution combining 150+ features, intelligent call routing, AI-powered summaries, and seamless CRM integrations. With flexible scalability, Microsoft Teams integration, and secure European hosting, it simplifies business communication and boosts produc
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.6
931
5
4
3
2
1
737
102
40
10
42
- Value for money
- Ease of use
- Features
- Customer support
83%
would recommend this app4.0
19
5
4
3
2
1
11
3
2
0
3
- Value for money
- Ease of use
- Features
- Customer support
74%
would recommend this appPros
“Routine tasks — sending a multi-page fax, copying a configuration — turn into multi-hour or multi-day ordeals. If your workflow depends on faxing or on managing your own phone configuration, look elsewhere before you commit.”
CG
Chris G.
Owner
“As a moving company, communications is a big part of our daily operations, since our team is constantly coordinating with customers, drivers and internal staff”
José G.
CS manager
“I explained that I was sold the account with the understanding that all 5 of my phone numbers could use SMS at the same time.”
Bob W.
owner
Pros
Not enoughreviews yet
Cons
“I contacted support (each time I spent time with the AI agent and frustrated, would give up, ask for a live agent and be on hold for some time.”
Bob W.
owner
“Literally 20+ emails to close my account and they still charged my credit.card the momth after i closed my account.”
JS
Jason S.
President
“However, despite this, Nextiva continued charging our credit card for five additional months, without our authorization.”
JS
Joseph S.
HR Adminstrator
Cons
Not enoughreviews yet
- Vendor responds to reviews
- Last review2 months ago
- Vendor responds to reviews
- Last review2 years ago
Key features
- Total features112
- 360 Degree Feedback
- AI Copilot
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- App Management
- Archiving & Retention
- Audio Calls
- Audio/Video Recording
- Authentication
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic User/Device Recognition
- Backup and Recovery
- Benchmarking
- Blended Call Center
- CRM
- Calendar Management
- Call Center Management
- Call Conferencing
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Callback Scheduling
- Caller ID
- Canned Responses
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Content Management
- Customer Experience Management
- Customer History
- Customer Surveys
- Customizable Branding
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Import/Export
- Data Security
- Device Enrollment
- Drag & Drop
- Electronic Faxes
- Email Management
- Email Marketing
- Employee Coaching Tools
- Employee Database
- Employee Directory
- Employee Recognition
- Fax Management
- Feedback Management
- File Sharing
- For Cloud Phone Systems
- Gamification
- Generative AI
- Goal Management
- Group Messaging
- HD Audio/Video
- Help Desk Management
- IVR
- Inbound Call Center
- Interaction Tracking
- Knowledge Base Management
- Live Chat
- Live Results Sharing
- Manual Dialer
- Meeting Management
- Microsoft Outlook Integration
- Mobile Access
- Mobile App
- Mobile Content Management
- Mobile Survey
- Monitoring
- Multi-Channel Communication
- Multi-Channel Distribution
- Multi-Language
- Multi-User Collaboration
- Multiple User Accounts
- Offline Access
- Offline Form
- Offline Response Collection
- On-Demand Recording
- Online Polling
- Online Voice Transmission
- Outbound Call Center
- PBX
- Password Management
- Performance Management
- Performance Metrics
- Performance Monitoring
- Post Scheduling
- Predictive Dialer
- Presentation Streaming
- Presentation Tools
- Proactive Chat
- Push Notifications
- Quality Management
- Question Library
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recording
- Remote Access/Control
- Remote Device Locking
- Reporting & Statistics
- Reporting/Analytics
- Response Validation
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SSL Security
- Scheduled Recording
- Scheduling
- Screen Sharing
- Search/Filter
- Security Management
- Sentiment Analysis
- Single Sign On
- Skip Logic
- Social Media Monitoring
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Tagging
- Task Management
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Two Way Audio & Video
- Two-Way Audio & Video
- URL Customization
- Unified Communications
- Usage Tracking/Analytics
- User Management
- User Profiles
- Video Call Recording
- Video Conferencing
- Video Management
- Video Streaming
- Video Support
- Virtual Backgrounds
- Virtual Call Center
- Virtual Extensions
- Virtual Voicemail
- VoIP
- VoIP Connection
- Voice Mail
- Voicemail Transcription
- Workflow Automation
- Workforce Management
- Total features126
- 360 Degree Feedback
- AI Copilot
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- App Management
- Archiving & Retention
- Audio Calls
- Audio/Video Recording
- Authentication
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic User/Device Recognition
- Backup and Recovery
- Benchmarking
- Blended Call Center
- CRM
- Calendar Management
- Call Center Management
- Call Conferencing
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Callback Scheduling
- Caller ID
- Canned Responses
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Content Management
- Customer Experience Management
- Customer History
- Customer Surveys
- Customizable Branding
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Import/Export
- Data Security
- Device Enrollment
- Drag & Drop
- Electronic Faxes
- Email Management
- Email Marketing
- Employee Coaching Tools
- Employee Database
- Employee Directory
- Employee Recognition
- Fax Management
- Feedback Management
- File Sharing
- For Cloud Phone Systems
- Gamification
- Generative AI
- Goal Management
- Group Messaging
- HD Audio/Video
- Help Desk Management
- IVR
- Inbound Call Center
- Interaction Tracking
- Knowledge Base Management
- Live Chat
- Live Results Sharing
- Manual Dialer
- Meeting Management
- Microsoft Outlook Integration
- Mobile Access
- Mobile App
- Mobile Content Management
- Mobile Survey
- Monitoring
- Multi-Channel Communication
- Multi-Channel Distribution
- Multi-Language
- Multi-User Collaboration
- Multiple User Accounts
- Offline Access
- Offline Form
- Offline Response Collection
- On-Demand Recording
- Online Polling
- Online Voice Transmission
- Outbound Call Center
- PBX
- Password Management
- Performance Management
- Performance Metrics
- Performance Monitoring
- Post Scheduling
- Predictive Dialer
- Presentation Streaming
- Presentation Tools
- Proactive Chat
- Push Notifications
- Quality Management
- Question Library
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recording
- Remote Access/Control
- Remote Device Locking
- Reporting & Statistics
- Reporting/Analytics
- Response Validation
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SSL Security
- Scheduled Recording
- Scheduling
- Screen Sharing
- Search/Filter
- Security Management
- Sentiment Analysis
- Single Sign On
- Skip Logic
- Social Media Monitoring
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Tagging
- Task Management
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Two Way Audio & Video
- Two-Way Audio & Video
- URL Customization
- Unified Communications
- Usage Tracking/Analytics
- User Management
- User Profiles
- Video Call Recording
- Video Conferencing
- Video Management
- Video Streaming
- Video Support
- Virtual Backgrounds
- Virtual Call Center
- Virtual Extensions
- Virtual Voicemail
- VoIP
- VoIP Connection
- Voice Mail
- Voicemail Transcription
- Workflow Automation
- Workforce Management
Integrations
- Total integrations12
- ACA
- AFAS Software
- Act!
- ActiveCampaign
- Agile CRM
- Apptivo
- Birdie
- Bitrix24
- Brightree
- Bullhorn
- CallRevu
- Carerix
- ChiroTouch
- Clarity Software
- Cliniko
- Clio
- ConnectWise Cybersecurity Management
- Copper
- Creatio AI CRM
- Current RMS
- Cycle
- Dataflow Clarity
- Dynamics 365 Customer Voice
- Efficy CRM
- Envoy
- Euclid
- Exact for CRM
- Filevine
- FranConnect
- FreeAgent
- FuseMetrix
- Gavel
- GenetiQ Xline
- Gong
- Google Contacts
- HP PrintOS
- HubSpot CRM
- HubSpot Marketing Hub
- HubSpot Sales Hub
- IDEXX Neo
- IMS
- Infor CRM
- Insightly Marketing
- Insightly Service
- InsuredMine
- Intact Analytics
- Intact Platform
- Intuit Practice Management
- JobAdder
- JobDiva
- Kayako
- Keap
- LOGMA
- Less Annoying CRM
- Maximizer CRM
- MegaTouch POS
- Microsoft Access
- Microsoft Outlook
- Microsoft SharePoint
- Microsoft Teams
- Netskope One Platform
- Nimble
- Nimble Enterprise
- NorthStar
- OGL Software
- Odoo
- Onyx
- Oracle Analytics Cloud
- Oracle Service
- PerfectView
- Pipedrive
- PracticeHub
- Redtail CRM
- Rentman
- Rev.io Billing
- Rev.io PSA
- Rex Sales & Rentals CRM
- Ridder iQ
- SAP BW/4HANA
- SAP Customer Experience
- SAP Data Services
- Sage 50 Accounting
- Sage CRM
- Salesforce Platform
- Salesforce Sales Cloud
- ServiceM8
- Shopify
- Shopify Collabs
- Shopify Plus
- Simplicate
- SmartSearch
- Soft4Leasing
- Storman
- SuperOffice CRM
- TOPdesk
- Tall Emu
- Teamleader
- Tikit by Cireson
- Unity
- Unleashed
- Veeqo
- Venn
- Visma Severa
- Voyager
- Vtiger CRM
- WinMan ERP
- Wise
- Wise Systems
- Wolters Kluwer ELM Solutions
- WordPress
- Workbooks
- Workwise
- Zammad
- Zendesk Suite
- Zoho CRM
- Zoho CRM Plus
- Zoho Calendar
- Zoho Creator
- Zoho Desk
- Zoho Recruit
- combit CRM
- iFlow
- itris
- webCRM
- Total integrations120
- ACA
- AFAS Software
- Act!
- ActiveCampaign
- Agile CRM
- Apptivo
- Birdie
- Bitrix24
- Brightree
- Bullhorn
- CallRevu
- Carerix
- ChiroTouch
- Clarity Software
- Cliniko
- Clio
- ConnectWise Cybersecurity Management
- Copper
- Creatio AI CRM
- Current RMS
- Cycle
- Dataflow Clarity
- Dynamics 365 Customer Voice
- Efficy CRM
- Envoy
- Euclid
- Exact for CRM
- Filevine
- FranConnect
- FreeAgent
- FuseMetrix
- Gavel
- GenetiQ Xline
- Gong
- Google Contacts
- HP PrintOS
- HubSpot CRM
- HubSpot Marketing Hub
- HubSpot Sales Hub
- IDEXX Neo
- IMS
- Infor CRM
- Insightly Marketing
- Insightly Service
- InsuredMine
- Intact Analytics
- Intact Platform
- Intuit Practice Management
- JobAdder
- JobDiva
- Kayako
- Keap
- LOGMA
- Less Annoying CRM
- Maximizer CRM
- MegaTouch POS
- Microsoft Access
- Microsoft Outlook
- Microsoft SharePoint
- Microsoft Teams
- Netskope One Platform
- Nimble
- Nimble Enterprise
- NorthStar
- OGL Software
- Odoo
- Onyx
- Oracle Analytics Cloud
- Oracle Service
- PerfectView
- Pipedrive
- PracticeHub
- Redtail CRM
- Rentman
- Rev.io Billing
- Rev.io PSA
- Rex Sales & Rentals CRM
- Ridder iQ
- SAP BW/4HANA
- SAP Customer Experience
- SAP Data Services
- Sage 50 Accounting
- Sage CRM
- Salesforce Platform
- Salesforce Sales Cloud
- ServiceM8
- Shopify
- Shopify Collabs
- Shopify Plus
- Simplicate
- SmartSearch
- Soft4Leasing
- Storman
- SuperOffice CRM
- TOPdesk
- Tall Emu
- Teamleader
- Tikit by Cireson
- Unity
- Unleashed
- Veeqo
- Venn
- Visma Severa
- Voyager
- Vtiger CRM
- WinMan ERP
- Wise
- Wise Systems
- Wolters Kluwer ELM Solutions
- WordPress
- Workbooks
- Workwise
- Zammad
- Zendesk Suite
- Zoho CRM
- Zoho CRM Plus
- Zoho Calendar
- Zoho Creator
- Zoho Desk
- Zoho Recruit
- combit CRM
- iFlow
- itris
- webCRM
