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Nextiva vs Intermedia Unite Comparison (2026)
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Good recommendations?
Nextiva
5
729
4
101
3
38
2
10
1
41
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Intermedia Unite
5
150
4
29
3
8
2
1
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Cloud-based AI customer experience platform unifying VoIP, omnichannel contact center, video, and team messaging for businesses of all.
Award-winning cloud-based unified communications platform for small businesses. It enables users to be more productive by integrating several collaboration tools like PBX phone system, video conferencing and chat into a seamless experience. Unite is backed by J.D. Power-certified 24/7 support.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.6
919
5
4
3
2
1
729
101
38
10
41
- Value for money
- Ease of use
- Features
- Customer support
4.7
189
5
4
3
2
1
150
29
8
1
1
- Value for money
- Ease of use
- Features
- Customer support
Pros
Chris G.
Owner
José G.
CS manager
Bob W.
owner
Pros
Amber H.
Operations
Rob W.
Principal
Brianna S.
Associate Attorney
Cons
Bob W.
owner
Jason S.
President
Joseph S.
HR Adminstrator
Cons
Amber H.
Operations
Amber H.
Operations
Nancy L.
Sales Director
- Vendor responds to reviews
- Last review2 months ago
- Vendor responds to reviews
- Last review2 months ago
Key features
- Total features112
- 360 Degree Feedback
- AI Copilot
- API
- Access Controls/Permissions
- Activity Dashboard
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Audio Calls
- Audio/Video Recording
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Benchmarking
- CRM
- Calendar Management
- Call Center Management
- Call Conferencing
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Tracking
- Call Tracking Metrics
- Call Transfer
- Caller ID
- Campaign Management
- Canned Responses
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Commenting/Notes
- Complaint Monitoring
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Content Management
- Customer Experience Management
- Customer History
- Customer Surveys
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Import/Export
- Document Storage
- Drag & Drop
- Electronic Faxes
- Email Management
- Email Marketing
- Employee Coaching Tools
- Employee Directory
- Employee Recognition
- Fax Management
- Feedback Management
- File Sharing
- File Transfer
- For Cloud Phone Systems
- Gamification
- Generative AI
- Goal Management
- Group Messaging
- Help Desk Management
- IVR
- Interaction Tracking
- Knowledge Base Management
- Live Chat
- Live Results Sharing
- Meeting Management
- Mobile Access
- Mobile Survey
- Monitoring
- Multi-Channel Communication
- Multi-Channel Distribution
- Multi-User Collaboration
- Offline Form
- Offline Response Collection
- Online Polling
- Online Voice Transmission
- PBX
- Performance Management
- Performance Metrics
- Post Scheduling
- Predictive Dialer
- Proactive Chat
- Quality Management
- Question Library
- Queue Management
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Response Validation
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SMS Messaging
- SSL Security
- Screen Sharing
- Sentiment Analysis
- Single Sign On
- Skip Logic
- Social Media Integration
- Social Media Monitoring
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Two Way Audio & Video
- Two-Way Audio & Video
- URL Customization
- Unified Communications
- Video Call Recording
- Video Conferencing
- Video Streaming
- Video Support
- Virtual Backgrounds
- Virtual Call Center
- Virtual Extensions
- Virtual Voicemail
- VoIP
- VoIP Connection
- Voice Mail
- Voicemail Transcription
- Workflow Automation
- Workforce Management
- Total features75
- 360 Degree Feedback
- AI Copilot
- API
- Access Controls/Permissions
- Activity Dashboard
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Audio Calls
- Audio/Video Recording
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Benchmarking
- CRM
- Calendar Management
- Call Center Management
- Call Conferencing
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Tracking
- Call Tracking Metrics
- Call Transfer
- Caller ID
- Campaign Management
- Canned Responses
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Commenting/Notes
- Complaint Monitoring
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Content Management
- Customer Experience Management
- Customer History
- Customer Surveys
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Import/Export
- Document Storage
- Drag & Drop
- Electronic Faxes
- Email Management
- Email Marketing
- Employee Coaching Tools
- Employee Directory
- Employee Recognition
- Fax Management
- Feedback Management
- File Sharing
- File Transfer
- For Cloud Phone Systems
- Gamification
- Generative AI
- Goal Management
- Group Messaging
- Help Desk Management
- IVR
- Interaction Tracking
- Knowledge Base Management
- Live Chat
- Live Results Sharing
- Meeting Management
- Mobile Access
- Mobile Survey
- Monitoring
- Multi-Channel Communication
- Multi-Channel Distribution
- Multi-User Collaboration
- Offline Form
- Offline Response Collection
- Online Polling
- Online Voice Transmission
- PBX
- Performance Management
- Performance Metrics
- Post Scheduling
- Predictive Dialer
- Proactive Chat
- Quality Management
- Question Library
- Queue Management
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Response Validation
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SMS Messaging
- SSL Security
- Screen Sharing
- Sentiment Analysis
- Single Sign On
- Skip Logic
- Social Media Integration
- Social Media Monitoring
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Two Way Audio & Video
- Two-Way Audio & Video
- URL Customization
- Unified Communications
- Video Call Recording
- Video Conferencing
- Video Streaming
- Video Support
- Virtual Backgrounds
- Virtual Call Center
- Virtual Extensions
- Virtual Voicemail
- VoIP
- VoIP Connection
- Voice Mail
- Voicemail Transcription
- Workflow Automation
- Workforce Management
Integrations
- Total integrations12
- ActiveCampaign
- Algo
- CDK Global
- CallRevu
- Dynamics 365
- Gong
- Google Calendar
- Google Contacts
- HubSpot CRM
- HubSpot Marketing Hub
- HubSpot Sales Hub
- Microsoft Access
- Microsoft Outlook
- Microsoft Teams
- NetSuite
- Pipedrive
- Salesforce Platform
- Salesforce Sales Cloud
- Salesforce Starter
- Slack
- Zendesk Suite
- Zoho CRM
- Zoho Calendar
- Zoho Desk
- Zoho Projects
- Zoho SalesInbox
- Total integrations17
- ActiveCampaign
- Algo
- CDK Global
- CallRevu
- Dynamics 365
- Gong
- Google Calendar
- Google Contacts
- HubSpot CRM
- HubSpot Marketing Hub
- HubSpot Sales Hub
- Microsoft Access
- Microsoft Outlook
- Microsoft Teams
- NetSuite
- Pipedrive
- Salesforce Platform
- Salesforce Sales Cloud
- Salesforce Starter
- Slack
- Zendesk Suite
- Zoho CRM
- Zoho Calendar
- Zoho Desk
- Zoho Projects
- Zoho SalesInbox
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