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Intermedia Unite vs Wildix Comparison (2026)

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Intermedia Unite logo

Intermedia Unite

Wildix logo

Wildix

Overview

Award-winning cloud-based unified communications platform for small businesses. It enables users to be more productive by integrating several collaboration tools like PBX phone system, video conferencing and chat into a seamless experience. Unite is backed by J.D. Power-certified 24/7 support.

Wildix: Unified communications platform combining voice, video, messaging and AI for businesses. 1 million+ users. 200+ integrations.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

27.99

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

Empty state illustration for "No pricing info"

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.7

189

5

4

3

2

1

150

29

8

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

4.7

209

5

4

3

2

1

157

42

8

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

Pros

“What I most like about this platform is the text capabilities and when I have a voicemail, it can be listened to through the app as well as a voice file sent to my email address, with voice transcription”
Verified reviewer profile picture

Amber H.

Operations

“Great value for the money, no issues, and a very reliable phone system for the office and mobile tools.”
RW

Rob W.

Principal

“Through no fault of intermedia or [sensitive content hidden], our firm waited to update our phone systems.”
BS

Brianna S.

Associate Attorney

Pros

“As a technology company, Flashtech successfully integrated Wildix into several client infrastructures, achieving faster communication, better team collaboration, and enhanced automation through voice bots and smart routing.”
as

antonio s.

ceo

“Using external databases to route incoming calls to the desired call agent, creating a reservation frontend for a taxi company, call transcriptions, etc.”
JB

Jeff B.

Technical Manage Voice

“It is a modern, secure, and feature rich unified communications platform that fits organizations needing an all in one solution for voice, video, messaging, and collaboration. While some special hardware is required in certain cases, for most customers the flexibility of installation and cloud architecture is a major advantage.”
VR

Väino R.

General manager

Cons

“Integrations are limited compared to modern UCaaS platforms, making workflows harder to automate.”
Verified reviewer profile picture

Amber H.

Operations

“Call quality can be inconsistent, especially during peak hours, which undermines reliability.”
Verified reviewer profile picture

Amber H.

Operations

“sometimes when the mobile app is updated it gets glitchy (dropped calls)”
NL

Nancy L.

Sales Director

Cons

“Holland distribution is frustration resulting in longer lead times, inflated courier charges and further costs for breaking a pallet and box if we don't take a set Qty of the same item.”
MS

Matt S.

Sales Director

“It's quite difficult to find an Android smartphone without bugs due to the wide variety of manufacturer customizations.”
AK

Alexis K.

Technicien Télécom et Réseau

“Some features could be a bit more intuitive, and occasional updates caused minor disruptions in workflow.”
RP

Roberto P.

dott.

  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features75
  • AI Copilot
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Audio/Video Conferencing
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Blended Call Center
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transcription
  • Call Transfer
  • Call Whispering
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Customer History
  • Customizable Branding
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Discussions/Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Faxes
  • Email Management
  • Fax Management
  • File Sharing
  • File Transfer
  • For Cloud Phone Systems
  • Generative AI
  • Group Messaging
  • IVR
  • Inbound Call Center
  • Interaction Tracking
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Multi-User Collaboration
  • Online Voice Transmission
  • Outbound Call Center
  • Performance Management
  • Predictive Dialer
  • Prioritization
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real Time Editing
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • SIP Trunking
  • SMS Marketing
  • SMS Messaging
  • SSL Security
  • Screen Sharing
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Third-Party Integrations
  • Trend Analysis
  • Two-Way Audio & Video
  • Unified Communications
  • Version Control
  • Video Call Recording
  • Video Conferencing
  • Video Streaming
  • Video Support
  • Virtual Backgrounds
  • Virtual Voicemail
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Voice Recognition
  • Voicemail Transcription
  • Workforce Management
  • Total features98
  • AI Copilot
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Audio/Video Conferencing
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Blended Call Center
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transcription
  • Call Transfer
  • Call Whispering
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Customer History
  • Customizable Branding
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Discussions/Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Faxes
  • Email Management
  • Fax Management
  • File Sharing
  • File Transfer
  • For Cloud Phone Systems
  • Generative AI
  • Group Messaging
  • IVR
  • Inbound Call Center
  • Interaction Tracking
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Multi-User Collaboration
  • Online Voice Transmission
  • Outbound Call Center
  • Performance Management
  • Predictive Dialer
  • Prioritization
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real Time Editing
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • SIP Trunking
  • SMS Marketing
  • SMS Messaging
  • SSL Security
  • Screen Sharing
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Third-Party Integrations
  • Trend Analysis
  • Two-Way Audio & Video
  • Unified Communications
  • Version Control
  • Video Call Recording
  • Video Conferencing
  • Video Streaming
  • Video Support
  • Virtual Backgrounds
  • Virtual Voicemail
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Voice Recognition
  • Voicemail Transcription
  • Workforce Management

Integrations

  • Total integrations17
  • Algo
  • CDK Global
  • ConnectWise PSA
  • Dynamics 365
  • Google Calendar
  • Google Contacts
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Microsoft Outlook
  • Microsoft Project Server Subscription Edition
  • Microsoft Teams
  • NetSuite
  • Pipedrive
  • Salesforce Platform
  • Salesforce Starter
  • Slack
  • Zendesk Suite
  • Zoho Desk
  • Zoho Projects
  • Zoho SalesInbox
  • Total integrations3
  • Algo
  • CDK Global
  • ConnectWise PSA
  • Dynamics 365
  • Google Calendar
  • Google Contacts
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Microsoft Outlook
  • Microsoft Project Server Subscription Edition
  • Microsoft Teams
  • NetSuite
  • Pipedrive
  • Salesforce Platform
  • Salesforce Starter
  • Slack
  • Zendesk Suite
  • Zoho Desk
  • Zoho Projects
  • Zoho SalesInbox

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