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PhonePad
Log, manage and track phone call with ease.
PhonePad Reviews
17 reviews
Recommended
Wendy M.
Consumer Services, 1-10 employees
Used daily for 2+ years
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Our experience with PhonePad and Cybercom Software has been amazing. They have great staff and fantastic software that speaks for itself as soon as you begin using it. It is such a joy to eliminate the need to chase around tiny pieces of paper and to eliminate the pink notes everywhere.
It's extremely easy to use and keeps all messages in one place. I love the ability to add follow up notes and to print out the messages if the need arises. I've always had fantastic customer service from the company any time I've had a question about PhonePad. We have been using PhonePad for many years and look forward to many more years with them.
I honestly cannot think of anything I do not like.
Wendy, thank you so much for your kind words and thoughtful review of PhonePad! We’re thrilled to hear that you had a positive experience and that our product has been helpful to you. Your feedback means a lot to us, and it inspires us to keep improving and delivering the best possible service. If there’s anything more we can do or any suggestions you have, feel free to reach out. We appreciate your support!
James P.
Law Practice, 1-10 employees
Used daily for 2+ years
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Very good, but the product does not have functionality to interface with my billing program, which is STI’s TABS3
The ability to maintain telephone messages in a history from that
It does not have functionality to interface with my billing program, which is STI’s TABS3
Thank you for your feedback! We're glad to hear you're finding PhonePad very good overall. We understand the importance of integrating with other systems like STI’s TABS3 for seamless workflow, and we appreciate you bringing this up. While we don't currently have direct integration with TABS3, we’re always looking to improve PhonePad’s functionality and expand compatibility with other software. Could you please contact us and we'll see what we can do to add the functionality you're after.
DANI A.
Accounting, 1-10 employees
Used daily for 2+ years
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I like phone pad a lot & I would definitely recommend it. As I mentioned before I wish there is a phone app.
- Being Digital of course - No looking for messages - Reply/forward messages with ease
No phone app. This would be a very cool feature so that I can stay connected on the move.
Dani, thank you so much for your kind recommendation! We're thrilled to hear that PhonePad is making a positive impact on your organization, and we're glad you’re enjoying the digital convenience of managing messages without the hassle of paper. We completely understand your desire for a mobile app, and you're not alone. Here's some good news we think you'll love — we're working at full speed on a PhonePad app. We hope to have it available very soon. If there's anything else you'd like to see or if you have any further suggestions, feel free to let us know. Thanks again for recommending PhonePad and for being a valued part of our community!
Annette V.
Veterinary, 11-50 employees
Used daily for 1-2 years
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We have had a great experience with phonepad and have been using it for several years. It really helps with communication as well as documenting messages - not to mention you can request a read receipt, knowing that you did send it and whether somebody had actually read your message or not - I call that my CYA feature. Phonepad has been very helpful over the years. I definitely would recommend it.
It streamlines the message taking process and eliminates the need for sticky note messages.
The only con is at the time difference for tech-support, but I’ve never really had an issue, so I guess that’s not really a problem. and when I’ve had the opportunity to upgrade or whatever you have been quick to respond and get things moving forward.
Annette, thank you so much for your fantastic review! We're really happy to hear that PhonePad has been a game-changer for your office, especially in streamlining your communication and eliminating those sticky note messages. It’s great to know that our read receipt feature—your "CYA feature"—has been especially helpful! We appreciate your patience with the time difference for tech support, and we're glad it hasn't been an issue for you. We always strive to respond as quickly as possible to keep everything running smoothly. Thank you for being a loyal user for several years and for recommending PhonePad. If there’s anything else we can do for you, please don’t hesitate to reach out!
Mary C.
Accounting, 1-10 employees
Used daily for 2+ years
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Great program for your office, to have our client contact information and staff communication, all in one.
Great inter-office connection with staff and great resource for client contact information, along with receiving messages when away from your desk.
Would like to have more contact information on the "general" tab, like the address and all contact phone numbers, along with a notes/comments section. (I am aware that a "notes" tab is available.
Hi Mary, thank you for your thoughtful review! We’re delighted to hear that PhonePad has been a great resource for staff communication and client contact management in your office, especially with the convenience of receiving messages when away from your desk. We also appreciate your feedback on the "general" tab. Adding more contact details like the address and phone numbers, along with a notes/comments section, is a great suggestion. While we do have a "notes" tab, we understand how having everything in one place can streamline things even more. We have a new feature under development that should give you what you're after. We think you're going to love it! Thanks again for your valuable input and for recommending PhonePad. If there's anything else we can do to enhance your experience, don’t hesitate to reach out!
Ken B.
Financial Services, 1-10 employees
Used daily for 2+ years
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I don't have to think of it much. It just works!
Mostly simple to use. Especially for someone who has terrible handwriting!
Sometimes updating to newer versions are not a simple as it seems. For me anyways.
Thank you for your feedback,, Ken! We're glad to hear that PhonePad has made things easier for you. We understand that updating to newer versions hasn't always been as smooth as you'd like. We're always working on improving the update process, and we’d love to know more about your experience to make it better for users like you. Thanks again for sharing your thoughts—it helps us keep improving and making PhonePad even better!
Scott O.
Accounting, 1-10 employees
Used daily for less than 6 months
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So far I am not having any issues. I like the control pad
So far was the support. Saving from having notes laying on my desk. I am hoping continued improvement with the software.
I am new so at this point I can't complain.
Thank you for sharing your experience as a new PhonePad user! We’re so glad to hear that you’re enjoying the support and the convenience of keeping your desk clear of notes—that’s exactly what we aim for! It’s great to know you like the control pad, and we’re excited to keep improving the software as you continue using it. If you ever have questions or need assistance as you explore more of PhonePad’s features, feel free to reach out. Thanks again for your feedback, and welcome to the PhonePad family!
Nancy S.
Accounting, 1-10 employees
Used daily for 2+ years
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We love PhonePad. It's easy to use and easy to teach others to use. And your customer service is great!
PhonePad is very intuitive. We love that it's easy to learn how to use and easy to teach others how to use, especially because we have a lot of short term employees.
Initially, we had a hard time using the search function. But once we figured it out, it became our favorite function.
Thank you so much for your wonderful review, Nancy. You really made our day!
Marie J.
Legal Services, 1-10 employees
Used daily for 2+ years
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Really like everything about phonpad And recommending it to others
It is more than just telephone messages. So many features. I have not used them all yet
Does not always open the first time. Sometimes I have to try a few time before it opens.
Marie, thank you so much for your recommendation! We're thrilled to hear that you’re enjoying the wide range of features PhonePad offers, even if you haven’t had the chance to try them all yet. It's great to know you're spreading the word about us! We’re sorry to hear about the issue with PhonePad not opening on the first try. That’s definitely not the experience we want for our users. Our support team would love to help you resolve this—just reach out to us at support@cybercom-software.com, and we'll look into it for you. Thanks again for your kind words and for recommending PhonePad to others! We really appreciate it.
Nicole P.
Accounting, 1-10 employees
Used daily for 2+ years
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Generally, our experience with PhonePad is positive. We were having issues with the program spontaneously closing, but the quick response from the support team was great and it was discovered that we were simply running on an older version.
The simplicity is very effective, and the easy integration with our softwares is helpful. Usage is customizable to meet our firms needs.
The user interface is dated, and it would be great to have more functionality to track all communication with that client (e.g. the ability to track ALL communication including emails).
Thank you so much for your kind words, Nicole! Your feedback means the world to us and helps us maintain the high standards we strive for. We’ll do our best to bring your suggestions to life!
James T.
Law Practice, 1-10 employees
Used daily for 1-2 years
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Good. The first installation takes a while, installing on a server and then on all work stations, but once that's completed it runs, as noted above, in the background and does exactly what it promises to do.
It functions quietly in the background and does exactly what I need it to do. That is, organize phone messages, allow responses, works easily across our internal network, and delivers what it promises to deliver.
It has a lot of bells and whistles I don't need, particularly the email integration. Maybe if I took the time to learn more about that I'd find it useful. For now I ignore them and just use what I need. Perhaps a bit of a scaled down version for smaller businesses would be appropriate.
Thank you for your thoughtful review, James. We really appreciate it. It is possible to remove toolbar buttons to simplify the user interface (under System Rules),
ken s.
Health, Wellness and Fitness, 1-10 employees
Used daily for 2+ years
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overall good, would benefit from some updates and make it much better
tracking incoming calls and follow up communication to those calls
tracking outgoing calls, search functions
Hi Ken, thank you for your review! We are always looking for ways we can improve and enhance PhonePad. Please let us know what sort of updates you think PhonePad needs and we'll do our best to incorporate them. You can email us at suggestions@cybercom-software.com.
Lynn T.
Insurance, 1-10 employees
Used daily for 2+ years
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Very Good - we are glad we made this purchase
Its easy to use and tracks our calls daily
There isn't anything that we do not like
Hi Lynn, thank you so much for your review!
Wendy J.
Consumer Services, 1-10 employees
Used daily for 2+ years
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We have been using PhonePad for our business, and it has proven to be an absolute game-changer in keeping us organized and on top of our incoming phone messages. The software's user-friendly interface and intuitive design make it a standout choice for efficiently managing a high volume of messages. One of the standout features that we absolutely love is the ability to make detailed notes on messages. This has greatly improved our communication and collaboration within the team. PhonePad's organizational prowess is evident in its capability to categorize and prioritize messages, ensuring that no crucial information is overlooked. This has streamlined our workflow and significantly boosted productivity. The task management features offered by PhonePad are another highlight. Being able to create and track tasks associated with specific messages has enhanced our team's accountability and provided a systematic approach to handling follow-ups and action items. The option to check off completed tasks provides a tangible sense of progress, contributing to a more organized and focused work environment. One particular advantage that sets PhonePad apart is the ability to have a listing of messages directly on the computer. This eliminates the need for small pink phone slips that are easily lost or misplaced, along with the valuable information they contain. This digital approach has proven to be a much more reliable and efficient way to manage our messages. In conclusion, PhonePad has been an invaluable asset to our business, providing a comprehensive solution for managing phone messages with efficiency and precision. Whether it's the note-taking capabilities, organizational features, task management tools, or the convenience of a digital message listing, PhonePad excels in every aspect. We highly recommend it to businesses seeking a reliable and powerful tool to stay organized and enhance communication.
The ability to take messages and not have to manage and maintain the small pink "While You Were Out" pieces of paper.
That is not a mobile or app version of the software
Wendy, your review totally brightened our day! Thanks a bunch for sharing your thoughts. We're seriously thankful you took the time to leave such awesome, thoughtful feedback. Oh, and guess what? We're actually working on a mobile version too! Stay tuned for that!
Denise G.
Construction, 1-10 employees
Used daily for 1-2 years
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Ease of use and format of messages. Saves contacts automatically
Can't see the sent messages unless you close the program and log back in
Thank you very much for your review. The issue you mentioned has been fixed in Version 5.83.0 which can be downloaded now.
Romeo P.
Law Practice, 1-10 employees
Used daily for 1-2 years
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Very good but a mobile version would make it better
PhonePad has helped us move to paperless intakes and call tracking. No more lost messages.
Wish it had a mobile App. I spend much of my time on my phone out of the office. I am tied to my computer.
Thank you so much for your review. We are working on a mobile version and will get it released as soon as we can.
Alex D.
Automotive, 51-200 employees
Used daily for 2+ years
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It has been the best tool to have for very little money. there is no annual payments it is a one time fee and we love how it helps our business.
I have been using Phone Pad for over 25 years in all of the dealers that I have worked at. It is the best way to manage call volume. It is truly a visual voice mail.
I love every part of this software., It is easy to use and it allows us to control the stress level caused by high call volumes at peak times.
Thank you so much for your review and kind words.
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