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Call Tracking Software

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Aircall logo
4.3
412

Phone system for support and sales teams

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.0
    Ease of use
    4.5
    Features
    4.1
    Customer support
    4.2
Pros and Cons from Aircall users   
avatar
avatar
+15
The support team and account managers are more than happy to do anything to make using the software an easy and somewhat enjoyable experience. The power dallier feature is by far the best component.
This has interrupted service and effected customer service provided. I have received a response from the aircall team as they are aware the software does not work well with bluetooth devices.
It is a very good bargain for the money and I highly recommend it to everyone who need this kind of service.
Everyone on our staff hated every moment of AirCall. They begged to switch from day one and then everything started going progressively worse.
Also, I like the analytics which our management team really appreciates because it helps us to determine workflow by gaging when agents are needed more on certain days and times.
Sometimes , I loose the connection my user appears in grey colour and I don't receive incoming calls.
The fact you're able to use it across all platforms - mac, windows, android, iOS is really great. I also like the user interface its very clean simple and easy to use.
Worst customer support ever and dumb 3 user rule.
Onboarding was smooth and every question was answered effectively. In addition, it's very comfortable to manage process flow of phone and assign responsible teams or team members.
Easy to use, great pricing as well get a real value for money. The customer support is also very responsive and quick to solve any issues.
The ease of use, ability to take notes during a call and docuement who calls in. Also the ability to tag phone numbers.
The call quality is also pretty good for what you're paying.
The ease of use to not manually dial increases productivity and the integration to save on Salesforce.
I love that Aircall was incredibly fast and easy to implement. I am able to change all the settings myself without spending HOURS on the phone with a support team.
It's easy to use and great for an office-less business. I work from home on my laptop and headphones.
I am able to monitor employees and help them by using the coaching feature which is really cool. I can add new hires and remove people who are no longer with our organization with ease.
My experience in general has been very good since its simplicity and speed compared to other apps have made my work much easier.
Aircall's design is incredibly simple and easy for everyone in our business. The integration with HubSpot and Shopify works flawlessly and makes life very simple.
The support team and account managers are more than happy to do anything to make using the software an easy and somewhat enjoyable experience. The power dallier feature is by far the best component.
This has interrupted service and effected customer service provided. I have received a response from the aircall team as they are aware the software does not work well with bluetooth devices.
It is a very good bargain for the money and I highly recommend it to everyone who need this kind of service.
Everyone on our staff hated every moment of AirCall. They begged to switch from day one and then everything started going progressively worse.
Also, I like the analytics which our management team really appreciates because it helps us to determine workflow by gaging when agents are needed more on certain days and times.
Sometimes , I loose the connection my user appears in grey colour and I don't receive incoming calls.
The fact you're able to use it across all platforms - mac, windows, android, iOS is really great. I also like the user interface its very clean simple and easy to use.
Worst customer support ever and dumb 3 user rule.
Onboarding was smooth and every question was answered effectively. In addition, it's very comfortable to manage process flow of phone and assign responsible teams or team members.
Easy to use, great pricing as well get a real value for money. The customer support is also very responsive and quick to solve any issues.
The ease of use, ability to take notes during a call and docuement who calls in. Also the ability to tag phone numbers.
The call quality is also pretty good for what you're paying.
The ease of use to not manually dial increases productivity and the integration to save on Salesforce.
I love that Aircall was incredibly fast and easy to implement. I am able to change all the settings myself without spending HOURS on the phone with a support team.
It's easy to use and great for an office-less business. I work from home on my laptop and headphones.
I am able to monitor employees and help them by using the coaching feature which is really cool. I can add new hires and remove people who are no longer with our organization with ease.
My experience in general has been very good since its simplicity and speed compared to other apps have made my work much easier.
Aircall's design is incredibly simple and easy for everyone in our business. The integration with HubSpot and Shopify works flawlessly and makes life very simple.
The support team and account managers are more than happy to do anything to make using the software an easy and somewhat enjoyable experience. The power dallier feature is by far the best component.
This has interrupted service and effected customer service provided. I have received a response from the aircall team as they are aware the software does not work well with bluetooth devices.
It is a very good bargain for the money and I highly recommend it to everyone who need this kind of service.
Everyone on our staff hated every moment of AirCall. They begged to switch from day one and then everything started going progressively worse.
Also, I like the analytics which our management team really appreciates because it helps us to determine workflow by gaging when agents are needed more on certain days and times.
Sometimes , I loose the connection my user appears in grey colour and I don't receive incoming calls.
The fact you're able to use it across all platforms - mac, windows, android, iOS is really great. I also like the user interface its very clean simple and easy to use.
Worst customer support ever and dumb 3 user rule.
Onboarding was smooth and every question was answered effectively. In addition, it's very comfortable to manage process flow of phone and assign responsible teams or team members.
Easy to use, great pricing as well get a real value for money. The customer support is also very responsive and quick to solve any issues.
The ease of use, ability to take notes during a call and docuement who calls in. Also the ability to tag phone numbers.
The call quality is also pretty good for what you're paying.
The ease of use to not manually dial increases productivity and the integration to save on Salesforce.
I love that Aircall was incredibly fast and easy to implement. I am able to change all the settings myself without spending HOURS on the phone with a support team.
It's easy to use and great for an office-less business. I work from home on my laptop and headphones.
I am able to monitor employees and help them by using the coaching feature which is really cool. I can add new hires and remove people who are no longer with our organization with ease.
My experience in general has been very good since its simplicity and speed compared to other apps have made my work much easier.
Aircall's design is incredibly simple and easy for everyone in our business. The integration with HubSpot and Shopify works flawlessly and makes life very simple.
NICE CXone logo

NICE CXone

4.2
565

Cloud Contact Center Software

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.1
    Ease of use
    4.2
    Features
    4.1
    Customer support
    4.0
Pros and Cons from NICE CXone users   
avatar
+15
This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience.
The connection problems and calls not being connected with MaxAgent and being listed as "Refused" when it was not a lack of answering that caused it.
Is a easy tool super useful to contact internal and external persons, have different options for reporting, charts that help you to evaluate you and your team.
I don't know if this is a possibility because none of the administrators have found a fix for this but I absolutely hate how there seems to be no way to choose to receive a call.
I love how easy it is to use, there was little to no training required to understand how to use it. It's really good at tracking hours/minutes rendered which is quite helpful in my line of work.
Bad UI, slow customer service, difficult reporting, limited integrations.
Everything, real-time management, reporting, learning is very nice to use. Best part of this is on the go feature, you can login from anywhere to manage your workforce swiftly.
There is a lag and sometimes calls will randomly drop. Sometimes the calls get sent to the wrong dept.
NICE allows us to support our customers on multiple channels with great ease and efficiency.
The responsiveness and lack of mass editing features make it difficult to manage or make large scale changes at once.
What I liked most about this program is the ease of access. When I started this job I was not very familiar with computers , but this software was extremely easy to use.
The main benefit of having NICE is that we can make sure that all of our agents are able to or try to adhere to their daily schedules. They have reminders when its time for a break or lunch.
What I like most about this software is that, it is very understandable and easy to use.
I have extensively researched call center platforms for feature functionality and ease of use. InContact always comes out as the best investment for the cost.
What I like the most about InContact is how easy its for me to use, we were able to integrate this to sales force and it is easy to keep track on your daily activities.
Overall it's a very good product. The support staff is very helpful and the recent updates have made it even easier to use and design.
When it comes to reporting & studio, I love that I have the flexibility/control to build almost anything i could want.
This product allows great management and works perfectly, no downtime so no money lost. I've been using it in different companies and never got much of a problem.
This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience.
The connection problems and calls not being connected with MaxAgent and being listed as "Refused" when it was not a lack of answering that caused it.
Is a easy tool super useful to contact internal and external persons, have different options for reporting, charts that help you to evaluate you and your team.
I don't know if this is a possibility because none of the administrators have found a fix for this but I absolutely hate how there seems to be no way to choose to receive a call.
I love how easy it is to use, there was little to no training required to understand how to use it. It's really good at tracking hours/minutes rendered which is quite helpful in my line of work.
Bad UI, slow customer service, difficult reporting, limited integrations.
Everything, real-time management, reporting, learning is very nice to use. Best part of this is on the go feature, you can login from anywhere to manage your workforce swiftly.
There is a lag and sometimes calls will randomly drop. Sometimes the calls get sent to the wrong dept.
NICE allows us to support our customers on multiple channels with great ease and efficiency.
The responsiveness and lack of mass editing features make it difficult to manage or make large scale changes at once.
What I liked most about this program is the ease of access. When I started this job I was not very familiar with computers , but this software was extremely easy to use.
The main benefit of having NICE is that we can make sure that all of our agents are able to or try to adhere to their daily schedules. They have reminders when its time for a break or lunch.
What I like most about this software is that, it is very understandable and easy to use.
I have extensively researched call center platforms for feature functionality and ease of use. InContact always comes out as the best investment for the cost.
What I like the most about InContact is how easy its for me to use, we were able to integrate this to sales force and it is easy to keep track on your daily activities.
Overall it's a very good product. The support staff is very helpful and the recent updates have made it even easier to use and design.
When it comes to reporting & studio, I love that I have the flexibility/control to build almost anything i could want.
This product allows great management and works perfectly, no downtime so no money lost. I've been using it in different companies and never got much of a problem.
This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience.
The connection problems and calls not being connected with MaxAgent and being listed as "Refused" when it was not a lack of answering that caused it.
Is a easy tool super useful to contact internal and external persons, have different options for reporting, charts that help you to evaluate you and your team.
I don't know if this is a possibility because none of the administrators have found a fix for this but I absolutely hate how there seems to be no way to choose to receive a call.
I love how easy it is to use, there was little to no training required to understand how to use it. It's really good at tracking hours/minutes rendered which is quite helpful in my line of work.
Bad UI, slow customer service, difficult reporting, limited integrations.
Everything, real-time management, reporting, learning is very nice to use. Best part of this is on the go feature, you can login from anywhere to manage your workforce swiftly.
There is a lag and sometimes calls will randomly drop. Sometimes the calls get sent to the wrong dept.
NICE allows us to support our customers on multiple channels with great ease and efficiency.
The responsiveness and lack of mass editing features make it difficult to manage or make large scale changes at once.
What I liked most about this program is the ease of access. When I started this job I was not very familiar with computers , but this software was extremely easy to use.
The main benefit of having NICE is that we can make sure that all of our agents are able to or try to adhere to their daily schedules. They have reminders when its time for a break or lunch.
What I like most about this software is that, it is very understandable and easy to use.
I have extensively researched call center platforms for feature functionality and ease of use. InContact always comes out as the best investment for the cost.
What I like the most about InContact is how easy its for me to use, we were able to integrate this to sales force and it is easy to keep track on your daily activities.
Overall it's a very good product. The support staff is very helpful and the recent updates have made it even easier to use and design.
When it comes to reporting & studio, I love that I have the flexibility/control to build almost anything i could want.
This product allows great management and works perfectly, no downtime so no money lost. I've been using it in different companies and never got much of a problem.
CallRail logo
4.5
166

Call Tracking & Analytics

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.4
    Features
    4.3
    Customer support
    4.4
Pros and Cons from CallRail users   
avatar
avatar
avatar
+15
It is excellent for capturing calls related to the specific campaign so we can evaluate its effectiveness and quality of leads it sent our way.
They are unethical, they added a charge to my account without me opining in for that additional service. They refuse to issue a refund for that.
I hope they upgrade and it turns out to be amazing. I'm willing to give them a chance to prove themselves.
I really can not say we have ever had any problems with this software. The biggest con is we do not use it enough for whatever reason.
The UI is very nice, the tracking seems to do a very good job and is accurate. I love the ability to record calls and add numbers at will.
The lack of assistance in completing tasks after the initial set up of the first project.
So easy to setup clear to understand the metrics and customer service is super always there to help.
Many clients do not want their phone number to be different on different communication channels. This can pose a problem when trying to implement.
Their service is great too, had a set up call / demo when on the free version before we even converted to a paid subscription. Easy to create call flows, get numbers all around 10 for ease of use.
The service has been very easy to use and extremely reliable. The keyword call tracking gives us great feed back to share with our clients and allows us to optimize our campaigns.
Not having a contract was also a plus and the pricing was very reasonable. It has integration with both Google Analytics and Google Adwords which makes attribution super easy too.
The simplicity of use with the more than adequate capabilities.
Most of our clients who use CallRail are very happy with the results. Not only can they see how many calls are coming in and where they're coming from, but they can also record the calls.
I like the ease of use of the program. It allows me to track calls for multiple clients and easily create reports to send to my clients.
With this software, you can finally find out what ads are driving the most calls. The integration is relatively simple and it is a great way to optimize your ads for calls, instead of for form-fills.
We've been able to track our leads perfectly with this software.
If you have any experience using digital software this tool is very easy to setup. It integrates with pretty much everything so you can track all your online marketing channels.
CallRail saves us a lot of time by presenting the data in Google Analytics where all of our other KPIs are housed. My team has also had very positive experiences with the customer service team.
It is excellent for capturing calls related to the specific campaign so we can evaluate its effectiveness and quality of leads it sent our way.
They are unethical, they added a charge to my account without me opining in for that additional service. They refuse to issue a refund for that.
I hope they upgrade and it turns out to be amazing. I'm willing to give them a chance to prove themselves.
I really can not say we have ever had any problems with this software. The biggest con is we do not use it enough for whatever reason.
The UI is very nice, the tracking seems to do a very good job and is accurate. I love the ability to record calls and add numbers at will.
The lack of assistance in completing tasks after the initial set up of the first project.
So easy to setup clear to understand the metrics and customer service is super always there to help.
Many clients do not want their phone number to be different on different communication channels. This can pose a problem when trying to implement.
Their service is great too, had a set up call / demo when on the free version before we even converted to a paid subscription. Easy to create call flows, get numbers all around 10 for ease of use.
The service has been very easy to use and extremely reliable. The keyword call tracking gives us great feed back to share with our clients and allows us to optimize our campaigns.
Not having a contract was also a plus and the pricing was very reasonable. It has integration with both Google Analytics and Google Adwords which makes attribution super easy too.
The simplicity of use with the more than adequate capabilities.
Most of our clients who use CallRail are very happy with the results. Not only can they see how many calls are coming in and where they're coming from, but they can also record the calls.
I like the ease of use of the program. It allows me to track calls for multiple clients and easily create reports to send to my clients.
With this software, you can finally find out what ads are driving the most calls. The integration is relatively simple and it is a great way to optimize your ads for calls, instead of for form-fills.
We've been able to track our leads perfectly with this software.
If you have any experience using digital software this tool is very easy to setup. It integrates with pretty much everything so you can track all your online marketing channels.
CallRail saves us a lot of time by presenting the data in Google Analytics where all of our other KPIs are housed. My team has also had very positive experiences with the customer service team.
It is excellent for capturing calls related to the specific campaign so we can evaluate its effectiveness and quality of leads it sent our way.
They are unethical, they added a charge to my account without me opining in for that additional service. They refuse to issue a refund for that.
I hope they upgrade and it turns out to be amazing. I'm willing to give them a chance to prove themselves.
I really can not say we have ever had any problems with this software. The biggest con is we do not use it enough for whatever reason.
The UI is very nice, the tracking seems to do a very good job and is accurate. I love the ability to record calls and add numbers at will.
The lack of assistance in completing tasks after the initial set up of the first project.
So easy to setup clear to understand the metrics and customer service is super always there to help.
Many clients do not want their phone number to be different on different communication channels. This can pose a problem when trying to implement.
Their service is great too, had a set up call / demo when on the free version before we even converted to a paid subscription. Easy to create call flows, get numbers all around 10 for ease of use.
The service has been very easy to use and extremely reliable. The keyword call tracking gives us great feed back to share with our clients and allows us to optimize our campaigns.
Not having a contract was also a plus and the pricing was very reasonable. It has integration with both Google Analytics and Google Adwords which makes attribution super easy too.
The simplicity of use with the more than adequate capabilities.
Most of our clients who use CallRail are very happy with the results. Not only can they see how many calls are coming in and where they're coming from, but they can also record the calls.
I like the ease of use of the program. It allows me to track calls for multiple clients and easily create reports to send to my clients.
With this software, you can finally find out what ads are driving the most calls. The integration is relatively simple and it is a great way to optimize your ads for calls, instead of for form-fills.
We've been able to track our leads perfectly with this software.
If you have any experience using digital software this tool is very easy to setup. It integrates with pretty much everything so you can track all your online marketing channels.
CallRail saves us a lot of time by presenting the data in Google Analytics where all of our other KPIs are housed. My team has also had very positive experiences with the customer service team.
CallTrackingMetrics logo
4.6
126

The Only All-in-One Call Tracking & Contact Center Solution

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.4
    Features
    4.6
    Customer support
    4.5
Pros and Cons from CallTrackingMetrics users   
+15
They also follow-up to ensure everything is still going well with the issue/update. CTM works great for our clients, and its great to know the Customer Service is there to support us when we need it.
With the exception of one high-volume number, the large majority of calls to dozens of other numbers are hang-ups or robocalls. We are paying for dead air.
Call Tracking Metrics has amazing reporting dashboards and is extremely customizable, yet super user-friendly.
Sometimes listening to calls is quite bad quality and hard to hear what people are saying.
I really like the fact integration with any source is seamless. Super easy to connect with Google Ads, Analytics, Bing Ads, LinkedIn, etc.
The no. 1 calltracking tool for international businesses.
The best feature is the Staff - Acct Managers, Tech Support and Pro Services are fantastic.
Can be difficult to learn the tool. Isn't the most intuitive, but once you learn it, it's fairly simple.
It helps us keep track of all of our sales people and what metrics they are hitting. It also allows us to be able to coach them and help them improve.
Also, I love the easiness of the setup, how to buy numbers, associate to sources, and whatnot. And ultimately, I find its integrations with various marketing platforms very helpful.
Our overall experience is very good with call tracking metrics. We use it daily and it makes our company better.
It is user friendly, easy to train our new team members in and has made a positive difference for our team.
Easy to use platform with super helpful reporting.
I really like the user interface where you can easily filter your clients, listen to calls, download reports, select your call and most importantly audit the quality of the calls generated.
It's an amazing suite for small and large companies, it has everything you need, IVR, call recording, Call tracking, Queues, SMS tracking, and campaigns. You name it and they have it.
CTM is a great resource to track lead sources as well as review calls and to reach your customers via text if that is an option for you.
We like that we can regionally track where the calls are coming from so that we can optimize our budget.
It has be a cost effective necessity for our advertising budget.
They also follow-up to ensure everything is still going well with the issue/update. CTM works great for our clients, and its great to know the Customer Service is there to support us when we need it.
With the exception of one high-volume number, the large majority of calls to dozens of other numbers are hang-ups or robocalls. We are paying for dead air.
Call Tracking Metrics has amazing reporting dashboards and is extremely customizable, yet super user-friendly.
Sometimes listening to calls is quite bad quality and hard to hear what people are saying.
I really like the fact integration with any source is seamless. Super easy to connect with Google Ads, Analytics, Bing Ads, LinkedIn, etc.
The no. 1 calltracking tool for international businesses.
The best feature is the Staff - Acct Managers, Tech Support and Pro Services are fantastic.
Can be difficult to learn the tool. Isn't the most intuitive, but once you learn it, it's fairly simple.
It helps us keep track of all of our sales people and what metrics they are hitting. It also allows us to be able to coach them and help them improve.
Also, I love the easiness of the setup, how to buy numbers, associate to sources, and whatnot. And ultimately, I find its integrations with various marketing platforms very helpful.
Our overall experience is very good with call tracking metrics. We use it daily and it makes our company better.
It is user friendly, easy to train our new team members in and has made a positive difference for our team.
Easy to use platform with super helpful reporting.
I really like the user interface where you can easily filter your clients, listen to calls, download reports, select your call and most importantly audit the quality of the calls generated.
It's an amazing suite for small and large companies, it has everything you need, IVR, call recording, Call tracking, Queues, SMS tracking, and campaigns. You name it and they have it.
CTM is a great resource to track lead sources as well as review calls and to reach your customers via text if that is an option for you.
We like that we can regionally track where the calls are coming from so that we can optimize our budget.
It has be a cost effective necessity for our advertising budget.
They also follow-up to ensure everything is still going well with the issue/update. CTM works great for our clients, and its great to know the Customer Service is there to support us when we need it.
With the exception of one high-volume number, the large majority of calls to dozens of other numbers are hang-ups or robocalls. We are paying for dead air.
Call Tracking Metrics has amazing reporting dashboards and is extremely customizable, yet super user-friendly.
Sometimes listening to calls is quite bad quality and hard to hear what people are saying.
I really like the fact integration with any source is seamless. Super easy to connect with Google Ads, Analytics, Bing Ads, LinkedIn, etc.
The no. 1 calltracking tool for international businesses.
The best feature is the Staff - Acct Managers, Tech Support and Pro Services are fantastic.
Can be difficult to learn the tool. Isn't the most intuitive, but once you learn it, it's fairly simple.
It helps us keep track of all of our sales people and what metrics they are hitting. It also allows us to be able to coach them and help them improve.
Also, I love the easiness of the setup, how to buy numbers, associate to sources, and whatnot. And ultimately, I find its integrations with various marketing platforms very helpful.
Our overall experience is very good with call tracking metrics. We use it daily and it makes our company better.
It is user friendly, easy to train our new team members in and has made a positive difference for our team.
Easy to use platform with super helpful reporting.
I really like the user interface where you can easily filter your clients, listen to calls, download reports, select your call and most importantly audit the quality of the calls generated.
It's an amazing suite for small and large companies, it has everything you need, IVR, call recording, Call tracking, Queues, SMS tracking, and campaigns. You name it and they have it.
CTM is a great resource to track lead sources as well as review calls and to reach your customers via text if that is an option for you.
We like that we can regionally track where the calls are coming from so that we can optimize our budget.
It has be a cost effective necessity for our advertising budget.
Nextiva logo
4.6
746

Simplifying Business Communication

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.5
    Features
    4.6
    Customer support
    4.5
Pros and Cons from Nextiva users   
avatar
avatar
avatar
+15
Overall we're happy that we purchase this camera. It is budget friendly for office like us and it give high quality video and sound.
With this phone service I get many "dead line" calls and spam calls. There is no filter I have found to prevent.
The Nextiva app is Awesome Works great. We switched to Nextiva because they offered a better price.
Poor call quality has also likely contributed to irreparable damage to our brand as customer calls are so frequently dropped or missed due to Nextiva’s problematic online platform and phone app.
The quality of service is unmatched. The app is super easy to use, and keeps me organized.
Just before the porting they misinformed me about the date and and time and the porting was done without my knowledge. First week of the Nextiva phone service was terrible.
The sales and support team were terrific. Price was steady and the equipment they provided was solid.
Our team had trouble logging into Nextiva’s online platform and the call audio was so poor that we couldn’t hear many customers through all of the static.
I love this product and it helped save our business during the Covid-19 lockdowns.
Our phones are solid and adding Analytics was a great addition to our overall service.
I like the quick responsiveness of their "click-to-call" system that's integrated with Salesforce and the ability to chat with other members on the network through the desktop app.
I like how I have full control over all aspects of the system such as assigning numbers, forwarding, setting business hours, having multiple voicemail greetings, setting up the call flows, etc.
Nextiva is easy to use and is a significant cost savings over the alternatives.
Great Customer Service for set up of new phones. Account Managers are usually very attentive to your individual needs.
Price made this options a great value. The sales process was fairly quick.
Pricing and features was the first thing I looked at. I like how it's been able to integrate with my CRM.
Decent onboarding, good support. Overall decent, just high added fees.
Interface is okay, there are better products our there for less money and a better interface.
Overall we're happy that we purchase this camera. It is budget friendly for office like us and it give high quality video and sound.
With this phone service I get many "dead line" calls and spam calls. There is no filter I have found to prevent.
The Nextiva app is Awesome Works great. We switched to Nextiva because they offered a better price.
Poor call quality has also likely contributed to irreparable damage to our brand as customer calls are so frequently dropped or missed due to Nextiva’s problematic online platform and phone app.
The quality of service is unmatched. The app is super easy to use, and keeps me organized.
Just before the porting they misinformed me about the date and and time and the porting was done without my knowledge. First week of the Nextiva phone service was terrible.
The sales and support team were terrific. Price was steady and the equipment they provided was solid.
Our team had trouble logging into Nextiva’s online platform and the call audio was so poor that we couldn’t hear many customers through all of the static.
I love this product and it helped save our business during the Covid-19 lockdowns.
Our phones are solid and adding Analytics was a great addition to our overall service.
I like the quick responsiveness of their "click-to-call" system that's integrated with Salesforce and the ability to chat with other members on the network through the desktop app.
I like how I have full control over all aspects of the system such as assigning numbers, forwarding, setting business hours, having multiple voicemail greetings, setting up the call flows, etc.
Nextiva is easy to use and is a significant cost savings over the alternatives.
Great Customer Service for set up of new phones. Account Managers are usually very attentive to your individual needs.
Price made this options a great value. The sales process was fairly quick.
Pricing and features was the first thing I looked at. I like how it's been able to integrate with my CRM.
Decent onboarding, good support. Overall decent, just high added fees.
Interface is okay, there are better products our there for less money and a better interface.
Overall we're happy that we purchase this camera. It is budget friendly for office like us and it give high quality video and sound.
With this phone service I get many "dead line" calls and spam calls. There is no filter I have found to prevent.
The Nextiva app is Awesome Works great. We switched to Nextiva because they offered a better price.
Poor call quality has also likely contributed to irreparable damage to our brand as customer calls are so frequently dropped or missed due to Nextiva’s problematic online platform and phone app.
The quality of service is unmatched. The app is super easy to use, and keeps me organized.
Just before the porting they misinformed me about the date and and time and the porting was done without my knowledge. First week of the Nextiva phone service was terrible.
The sales and support team were terrific. Price was steady and the equipment they provided was solid.
Our team had trouble logging into Nextiva’s online platform and the call audio was so poor that we couldn’t hear many customers through all of the static.
I love this product and it helped save our business during the Covid-19 lockdowns.
Our phones are solid and adding Analytics was a great addition to our overall service.
I like the quick responsiveness of their "click-to-call" system that's integrated with Salesforce and the ability to chat with other members on the network through the desktop app.
I like how I have full control over all aspects of the system such as assigning numbers, forwarding, setting business hours, having multiple voicemail greetings, setting up the call flows, etc.
Nextiva is easy to use and is a significant cost savings over the alternatives.
Great Customer Service for set up of new phones. Account Managers are usually very attentive to your individual needs.
Price made this options a great value. The sales process was fairly quick.
Pricing and features was the first thing I looked at. I like how it's been able to integrate with my CRM.
Decent onboarding, good support. Overall decent, just high added fees.
Interface is okay, there are better products our there for less money and a better interface.
EngageBay CRM logo
4.7
665

Integrated sales & marketing software for growing teams

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.5
    Features
    4.6
    Customer support
    4.8
Pros and Cons from EngageBay CRM users   
avatar
avatar
avatar
+15
Easy to use email marketing platform. The best part is you have all the powerful tools like landing pages, autoresponders, email broadcast, sequences even in the free.
Some missing features such as missing Google Meet, and location in calendar event.
Got the hang of EngageBay in a matter of hours due to its ease of use and excellent customer support. Any question is answered in a matter of seconds.
Webinar features, landing pages does not support reusable headers and footers, no option to build own templates. Missing Social Software Analytics.
I love page builder of Engagebay. It loads super fast and in stable performance based on AWS + CDN Cloudfront.
Landing page templates are very limited at the moment.
We searched for ages for software that could combine a sophisticated CRM/contact management system alongside email and newsletters - this is the best on the market.
Since I started using it recently so not very sure about dislikes. So far, I am enjoying it.
We love the ease of use and managing of the Contacts. We were able to integrate our website forms and Zapier to perform the automation needed for our Sales staff.
EngageBay is a great tool for marketing automation for small companies (finally!) and for a reasonable price. You can customize all views and see the data you want to.
Their product is easy to use and their chat support is great.
The all-in-one feature is the best for me. Having all client information and tracking results from marketing in the same place really is beneficial.
The software is great and very much extendable with API and other customization.
Nice for someone starting up. The free plan even comes with helpdesk and live chat.
I did EXTENSIVE research before picking Engagebay and they havent disappointed me. This is a tool for what I need but also that can grow with me.
The support was incredible, help us a lot to setup the different automatisation.
You can also create a custom domain for landing pages built in EngageBay - it's very important to build credibility, cause people don't want to click on unknown links.
It is easyish to use, still lacks loads of features and the way of working is sometimes frustrating compared to something like Hubspot, but that is where the huge price difference comes in.
Easy to use email marketing platform. The best part is you have all the powerful tools like landing pages, autoresponders, email broadcast, sequences even in the free.
Some missing features such as missing Google Meet, and location in calendar event.
Got the hang of EngageBay in a matter of hours due to its ease of use and excellent customer support. Any question is answered in a matter of seconds.
Webinar features, landing pages does not support reusable headers and footers, no option to build own templates. Missing Social Software Analytics.
I love page builder of Engagebay. It loads super fast and in stable performance based on AWS + CDN Cloudfront.
Landing page templates are very limited at the moment.
We searched for ages for software that could combine a sophisticated CRM/contact management system alongside email and newsletters - this is the best on the market.
Since I started using it recently so not very sure about dislikes. So far, I am enjoying it.
We love the ease of use and managing of the Contacts. We were able to integrate our website forms and Zapier to perform the automation needed for our Sales staff.
EngageBay is a great tool for marketing automation for small companies (finally!) and for a reasonable price. You can customize all views and see the data you want to.
Their product is easy to use and their chat support is great.
The all-in-one feature is the best for me. Having all client information and tracking results from marketing in the same place really is beneficial.
The software is great and very much extendable with API and other customization.
Nice for someone starting up. The free plan even comes with helpdesk and live chat.
I did EXTENSIVE research before picking Engagebay and they havent disappointed me. This is a tool for what I need but also that can grow with me.
The support was incredible, help us a lot to setup the different automatisation.
You can also create a custom domain for landing pages built in EngageBay - it's very important to build credibility, cause people don't want to click on unknown links.
It is easyish to use, still lacks loads of features and the way of working is sometimes frustrating compared to something like Hubspot, but that is where the huge price difference comes in.
Easy to use email marketing platform. The best part is you have all the powerful tools like landing pages, autoresponders, email broadcast, sequences even in the free.
Some missing features such as missing Google Meet, and location in calendar event.
Got the hang of EngageBay in a matter of hours due to its ease of use and excellent customer support. Any question is answered in a matter of seconds.
Webinar features, landing pages does not support reusable headers and footers, no option to build own templates. Missing Social Software Analytics.
I love page builder of Engagebay. It loads super fast and in stable performance based on AWS + CDN Cloudfront.
Landing page templates are very limited at the moment.
We searched for ages for software that could combine a sophisticated CRM/contact management system alongside email and newsletters - this is the best on the market.
Since I started using it recently so not very sure about dislikes. So far, I am enjoying it.
We love the ease of use and managing of the Contacts. We were able to integrate our website forms and Zapier to perform the automation needed for our Sales staff.
EngageBay is a great tool for marketing automation for small companies (finally!) and for a reasonable price. You can customize all views and see the data you want to.
Their product is easy to use and their chat support is great.
The all-in-one feature is the best for me. Having all client information and tracking results from marketing in the same place really is beneficial.
The software is great and very much extendable with API and other customization.
Nice for someone starting up. The free plan even comes with helpdesk and live chat.
I did EXTENSIVE research before picking Engagebay and they havent disappointed me. This is a tool for what I need but also that can grow with me.
The support was incredible, help us a lot to setup the different automatisation.
You can also create a custom domain for landing pages built in EngageBay - it's very important to build credibility, cause people don't want to click on unknown links.
It is easyish to use, still lacks loads of features and the way of working is sometimes frustrating compared to something like Hubspot, but that is where the huge price difference comes in.
RingCentral MVP logo
4.2
1.1K

RingCentral MVP - Message, Video, Phone

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.1
    Ease of use
    4.2
    Features
    4.3
    Customer support
    4.0
Pros and Cons from RingCentral MVP users   
avatar
+15
I like the ability to video chat. Being a company of nearly 1000 people calls for a lot of meetings and we recently transitioned from LifeSize which has been nice.
That's been my experience lately, which can be a pain if I inadvertently forget to open the application when I'm supposed to be called.
This is great phone solution company, competitively priced, industry leading ease of use for its customers, and very responsive and helpful support.
The reporting is what I dislike most about RingCentral, it is very limited and often delayed or incorrect.
It's very user friendly, they have great customer service. Our company has their own account manager which happens to be very helpful.
When tasks are assigned to people, they quickly get lost among all the messages that are posted after the assigned-task notification.
With the seamless integration with Office 365 and with Salesforce we are really well positioned to automate more while providing an excellent experience for our customers.
I hate everything about this company at this point.
Our overall experience has been great. For the most it's been great to utilize.
Extensions and mobile phone abilities. Very reliable and great support.
The best part of RingCentral is the ease of use and the customization of the dial plan. I can customize my dial plan for when I am in or out of the office, or on vacation in one simple click.
I like how they are staying ahead of the competition with the updates and ease of use. It makes things very easy for us to use at the office and is very convenient.
Good options for multiple office environments, video conferencing is good and allows you to import files to store on cloud and fax out of the app.
Easy to use and customer service is always helpful. Great app for your mobile phone.
The ease of use between being able to have the app on my phone or desktop. I am able to seamlessly answer calls through my mobile device even if I am out of the office.
We can schedule calls and have them integrated with TEAMS too, so it makes our SharePoint facility a great place for collaborating with our Partners globally.
Users got used to RingCentral very quickly and were excited for a different system of communication. The future needs of our company will be met with RingCentral.
This time around we got a price reduction, app was completely redone and is great, and support has been significantly improved.
I like the ability to video chat. Being a company of nearly 1000 people calls for a lot of meetings and we recently transitioned from LifeSize which has been nice.
That's been my experience lately, which can be a pain if I inadvertently forget to open the application when I'm supposed to be called.
This is great phone solution company, competitively priced, industry leading ease of use for its customers, and very responsive and helpful support.
The reporting is what I dislike most about RingCentral, it is very limited and often delayed or incorrect.
It's very user friendly, they have great customer service. Our company has their own account manager which happens to be very helpful.
When tasks are assigned to people, they quickly get lost among all the messages that are posted after the assigned-task notification.
With the seamless integration with Office 365 and with Salesforce we are really well positioned to automate more while providing an excellent experience for our customers.
I hate everything about this company at this point.
Our overall experience has been great. For the most it's been great to utilize.
Extensions and mobile phone abilities. Very reliable and great support.
The best part of RingCentral is the ease of use and the customization of the dial plan. I can customize my dial plan for when I am in or out of the office, or on vacation in one simple click.
I like how they are staying ahead of the competition with the updates and ease of use. It makes things very easy for us to use at the office and is very convenient.
Good options for multiple office environments, video conferencing is good and allows you to import files to store on cloud and fax out of the app.
Easy to use and customer service is always helpful. Great app for your mobile phone.
The ease of use between being able to have the app on my phone or desktop. I am able to seamlessly answer calls through my mobile device even if I am out of the office.
We can schedule calls and have them integrated with TEAMS too, so it makes our SharePoint facility a great place for collaborating with our Partners globally.
Users got used to RingCentral very quickly and were excited for a different system of communication. The future needs of our company will be met with RingCentral.
This time around we got a price reduction, app was completely redone and is great, and support has been significantly improved.
I like the ability to video chat. Being a company of nearly 1000 people calls for a lot of meetings and we recently transitioned from LifeSize which has been nice.
That's been my experience lately, which can be a pain if I inadvertently forget to open the application when I'm supposed to be called.
This is great phone solution company, competitively priced, industry leading ease of use for its customers, and very responsive and helpful support.
The reporting is what I dislike most about RingCentral, it is very limited and often delayed or incorrect.
It's very user friendly, they have great customer service. Our company has their own account manager which happens to be very helpful.
When tasks are assigned to people, they quickly get lost among all the messages that are posted after the assigned-task notification.
With the seamless integration with Office 365 and with Salesforce we are really well positioned to automate more while providing an excellent experience for our customers.
I hate everything about this company at this point.
Our overall experience has been great. For the most it's been great to utilize.
Extensions and mobile phone abilities. Very reliable and great support.
The best part of RingCentral is the ease of use and the customization of the dial plan. I can customize my dial plan for when I am in or out of the office, or on vacation in one simple click.
I like how they are staying ahead of the competition with the updates and ease of use. It makes things very easy for us to use at the office and is very convenient.
Good options for multiple office environments, video conferencing is good and allows you to import files to store on cloud and fax out of the app.
Easy to use and customer service is always helpful. Great app for your mobile phone.
The ease of use between being able to have the app on my phone or desktop. I am able to seamlessly answer calls through my mobile device even if I am out of the office.
We can schedule calls and have them integrated with TEAMS too, so it makes our SharePoint facility a great place for collaborating with our Partners globally.
Users got used to RingCentral very quickly and were excited for a different system of communication. The future needs of our company will be met with RingCentral.
This time around we got a price reduction, app was completely redone and is great, and support has been significantly improved.
GoTo Connect logo
4.5
659

The first-ever truly unified voice and video solution.

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.5
    Features
    4.5
    Customer support
    4.6
Pros and Cons from GoTo Connect users   
avatar
avatar
avatar
+15
Intuitive UI on admin portal and the voice quality has been great. Also liked the graphical IVR editor - very easy, and the mobile app which is free.
Jive was the worst decision we could have ever made as a company. They are dishonest, rude, and tried to double bill us at the end.
I love that its simple and clean interface. I love that I can use it to call Worldwide.
Again, after extensive troubleshooting with the tech team and a manager, they simply blamed it on Apple with no foreseeable fixes in the future.
This has been a welcome improvement over things like Google Voice. It allows for multiple users and phone extensions and the staying connected even when out of the office is a breeze.
Nothing at this time that I dislike about this software.
We were initially nervous about moving to VOIP out of fear of poor call quality but after a year of use, that has not been a problem. GTC offers incredible flexibility for product utilization.
Customer service was absolutely dreadful. If you're starting to WFH, this is not the solution for you.
Its a good service for the price. I like the phone they provided.
I would recommend GoToConnect as a reliable soft phone app. I have not had any issues with using the applications.
Their excellent USA-based tech support helped get me up and running in no time flat. The transition from our old parent company's service to the new one we set up ourselves through Jive was seamless.
I have always had a great experience when using GoToConnect.
The pricing of the service is better than what we came from.
While trying to talk to teams overseas these features ease a lot of hassle and saves time. It’s easy to install and use and integration within my school lab was simple.
Customer service is one of my very favorite reasons why we are still with them. We have some unique deployment features we needed and Jive was able to accommodate almost all of them.
Employees can make outgoing calls through the app without revealing their personal number to the recipient. The admin portal is pretty straightforward and easy to use, but also has tons of features.
It was quick and easy, even when directing calls to different parts of the country.
GoToConnect is easy enough to integrate and use that I feel almost anyone can use it.
Intuitive UI on admin portal and the voice quality has been great. Also liked the graphical IVR editor - very easy, and the mobile app which is free.
Jive was the worst decision we could have ever made as a company. They are dishonest, rude, and tried to double bill us at the end.
I love that its simple and clean interface. I love that I can use it to call Worldwide.
Again, after extensive troubleshooting with the tech team and a manager, they simply blamed it on Apple with no foreseeable fixes in the future.
This has been a welcome improvement over things like Google Voice. It allows for multiple users and phone extensions and the staying connected even when out of the office is a breeze.
Nothing at this time that I dislike about this software.
We were initially nervous about moving to VOIP out of fear of poor call quality but after a year of use, that has not been a problem. GTC offers incredible flexibility for product utilization.
Customer service was absolutely dreadful. If you're starting to WFH, this is not the solution for you.
Its a good service for the price. I like the phone they provided.
I would recommend GoToConnect as a reliable soft phone app. I have not had any issues with using the applications.
Their excellent USA-based tech support helped get me up and running in no time flat. The transition from our old parent company's service to the new one we set up ourselves through Jive was seamless.
I have always had a great experience when using GoToConnect.
The pricing of the service is better than what we came from.
While trying to talk to teams overseas these features ease a lot of hassle and saves time. It’s easy to install and use and integration within my school lab was simple.
Customer service is one of my very favorite reasons why we are still with them. We have some unique deployment features we needed and Jive was able to accommodate almost all of them.
Employees can make outgoing calls through the app without revealing their personal number to the recipient. The admin portal is pretty straightforward and easy to use, but also has tons of features.
It was quick and easy, even when directing calls to different parts of the country.
GoToConnect is easy enough to integrate and use that I feel almost anyone can use it.
Intuitive UI on admin portal and the voice quality has been great. Also liked the graphical IVR editor - very easy, and the mobile app which is free.
Jive was the worst decision we could have ever made as a company. They are dishonest, rude, and tried to double bill us at the end.
I love that its simple and clean interface. I love that I can use it to call Worldwide.
Again, after extensive troubleshooting with the tech team and a manager, they simply blamed it on Apple with no foreseeable fixes in the future.
This has been a welcome improvement over things like Google Voice. It allows for multiple users and phone extensions and the staying connected even when out of the office is a breeze.
Nothing at this time that I dislike about this software.
We were initially nervous about moving to VOIP out of fear of poor call quality but after a year of use, that has not been a problem. GTC offers incredible flexibility for product utilization.
Customer service was absolutely dreadful. If you're starting to WFH, this is not the solution for you.
Its a good service for the price. I like the phone they provided.
I would recommend GoToConnect as a reliable soft phone app. I have not had any issues with using the applications.
Their excellent USA-based tech support helped get me up and running in no time flat. The transition from our old parent company's service to the new one we set up ourselves through Jive was seamless.
I have always had a great experience when using GoToConnect.
The pricing of the service is better than what we came from.
While trying to talk to teams overseas these features ease a lot of hassle and saves time. It’s easy to install and use and integration within my school lab was simple.
Customer service is one of my very favorite reasons why we are still with them. We have some unique deployment features we needed and Jive was able to accommodate almost all of them.
Employees can make outgoing calls through the app without revealing their personal number to the recipient. The admin portal is pretty straightforward and easy to use, but also has tons of features.
It was quick and easy, even when directing calls to different parts of the country.
GoToConnect is easy enough to integrate and use that I feel almost anyone can use it.
CallHippo logo
4.3
557

Cloud Based phone system for sales, support & growing teams

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.1
    Ease of use
    4.3
    Features
    4.3
    Customer support
    4.6
Pros and Cons from CallHippo users   
avatar
+15
Support is excellent, integrations is good with Pipedrive. Customer support is very responsive.
But Even I cancelled my account, they did not remove my credit cards and charged me. This is against all privacy law (GDPR, PDPA....) We will make a complaint to the authorities.
Overall a nice experience! like the features, clarity on dashboard(after your customer services helped me understand it better) and of course value for money.
They are pushy with discounts during 6 days. They refuse to refund after all.
It's one of the best software for call forwarding out there. I love that I can answer call on web dialer and on the app and on the go over the forwarder number.
I requested to cancel before the monthly charge and I was still charged. I do not feel confident in their communication because I feel that their team members have no idea what is going on.
Very quick and helpful support from Naren. Excellent communication from him.
I requested cancellation and then was auto-charged for the second month anyway. Horrible customer service.
Integration was very easy with the help of the great support team.
Good so far - support staff very eager to help and easy to chat to.
Great experience so far! very seamless when using to call my prospects for sales calls.
User friendly interface, calling features and quick support. Mr. Chandrak is very proactive to provide support and help.
A great tool with lot of features. Best part is just sign up and start using.
I liked a phone number that I can use in the future as my business grows. This service has provided me just that, a number that was easily deployable and very cost effective.
The Customer services works really good, and super fast.
Easy to use software, the voice clarity is awesome.
The best part was the customer support. They were there with me from before I bought it, all the way to set it up on my phone so I can receive calls.
The best thing with Callhippo is call system, it can easily connect even it is connected via wifi. You can also text on it quickly.
Support is excellent, integrations is good with Pipedrive. Customer support is very responsive.
But Even I cancelled my account, they did not remove my credit cards and charged me. This is against all privacy law (GDPR, PDPA....) We will make a complaint to the authorities.
Overall a nice experience! like the features, clarity on dashboard(after your customer services helped me understand it better) and of course value for money.
They are pushy with discounts during 6 days. They refuse to refund after all.
It's one of the best software for call forwarding out there. I love that I can answer call on web dialer and on the app and on the go over the forwarder number.
I requested to cancel before the monthly charge and I was still charged. I do not feel confident in their communication because I feel that their team members have no idea what is going on.
Very quick and helpful support from Naren. Excellent communication from him.
I requested cancellation and then was auto-charged for the second month anyway. Horrible customer service.
Integration was very easy with the help of the great support team.
Good so far - support staff very eager to help and easy to chat to.
Great experience so far! very seamless when using to call my prospects for sales calls.
User friendly interface, calling features and quick support. Mr. Chandrak is very proactive to provide support and help.
A great tool with lot of features. Best part is just sign up and start using.
I liked a phone number that I can use in the future as my business grows. This service has provided me just that, a number that was easily deployable and very cost effective.
The Customer services works really good, and super fast.
Easy to use software, the voice clarity is awesome.
The best part was the customer support. They were there with me from before I bought it, all the way to set it up on my phone so I can receive calls.
The best thing with Callhippo is call system, it can easily connect even it is connected via wifi. You can also text on it quickly.
Support is excellent, integrations is good with Pipedrive. Customer support is very responsive.
But Even I cancelled my account, they did not remove my credit cards and charged me. This is against all privacy law (GDPR, PDPA....) We will make a complaint to the authorities.
Overall a nice experience! like the features, clarity on dashboard(after your customer services helped me understand it better) and of course value for money.
They are pushy with discounts during 6 days. They refuse to refund after all.
It's one of the best software for call forwarding out there. I love that I can answer call on web dialer and on the app and on the go over the forwarder number.
I requested to cancel before the monthly charge and I was still charged. I do not feel confident in their communication because I feel that their team members have no idea what is going on.
Very quick and helpful support from Naren. Excellent communication from him.
I requested cancellation and then was auto-charged for the second month anyway. Horrible customer service.
Integration was very easy with the help of the great support team.
Good so far - support staff very eager to help and easy to chat to.
Great experience so far! very seamless when using to call my prospects for sales calls.
User friendly interface, calling features and quick support. Mr. Chandrak is very proactive to provide support and help.
A great tool with lot of features. Best part is just sign up and start using.
I liked a phone number that I can use in the future as my business grows. This service has provided me just that, a number that was easily deployable and very cost effective.
The Customer services works really good, and super fast.
Easy to use software, the voice clarity is awesome.
The best part was the customer support. They were there with me from before I bought it, all the way to set it up on my phone so I can receive calls.
The best thing with Callhippo is call system, it can easily connect even it is connected via wifi. You can also text on it quickly.
Twilio logo

Twilio

4.5
430

Build, Scale, and Operate Customized Communication Solutions

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.2
    Features
    4.5
    Customer support
    4.1
Pros and Cons from Twilio users   
avatar
avatar
avatar
+15
Fantastic service for the money they ask. Twilio is a wonderful tool for building an infrastructure for making phone calls and sending SMS messages.
Some of the support team at Twilio is okay. Some of them are the worst: Rude, unhelpful and stubborn and zero knowledge about their product and the industry they are part of.
It just works great and helps businesses communicate effectively and programmatically.
Me and my client's completely mislead by an account executive who wasted our 4 weeks.
Wonderful people, always replay within a few hours of my late-night support emails. Reducing the bills is fantastic, and the tool plugs and plays with everything else nicely.
Have not came across anything during the trial that I dislike.
I like that it integrates with our Church Management Software. The customer service is excellent and communication is timely.
Information for the error is minimum, so we can't get more information why the sms is not delivered. Also the price is quite high to send 1 SMS.
Great api documentation and that too in multiple languages which helps a lot while developing.
Sending of messages is pretty fast, there is log of messaging activity and overall this is a great tool to extend your marketing messaging.
It also has very helpful and well detailed documentation for ease of use. Rates are also very resoanable according to market.
We use it for alerting when things aren' going well. Setting up the api was super simple, and integrating it with our codebase was easy enough.
Easy to use sms sending solution that integrates well with many third party solutions, for a fair price.
Best sms and fax platform. Cheap and work really good.
Good in the price range. Can specify according to geographies so that specific customer base can be targeted.
The API was very easy to use. The hardest and most challenging part was getting set up and approved by Facebook to get our WhatsApp numbers.
I can say that account sign up was very easy, the interface was fairly quick to understand, the pricing of sms is fair and support was quick to respond. It does support sending sms for many countries.
Customer service and communication are top notch.
Fantastic service for the money they ask. Twilio is a wonderful tool for building an infrastructure for making phone calls and sending SMS messages.
Some of the support team at Twilio is okay. Some of them are the worst: Rude, unhelpful and stubborn and zero knowledge about their product and the industry they are part of.
It just works great and helps businesses communicate effectively and programmatically.
Me and my client's completely mislead by an account executive who wasted our 4 weeks.
Wonderful people, always replay within a few hours of my late-night support emails. Reducing the bills is fantastic, and the tool plugs and plays with everything else nicely.
Have not came across anything during the trial that I dislike.
I like that it integrates with our Church Management Software. The customer service is excellent and communication is timely.
Information for the error is minimum, so we can't get more information why the sms is not delivered. Also the price is quite high to send 1 SMS.
Great api documentation and that too in multiple languages which helps a lot while developing.
Sending of messages is pretty fast, there is log of messaging activity and overall this is a great tool to extend your marketing messaging.
It also has very helpful and well detailed documentation for ease of use. Rates are also very resoanable according to market.
We use it for alerting when things aren' going well. Setting up the api was super simple, and integrating it with our codebase was easy enough.
Easy to use sms sending solution that integrates well with many third party solutions, for a fair price.
Best sms and fax platform. Cheap and work really good.
Good in the price range. Can specify according to geographies so that specific customer base can be targeted.
The API was very easy to use. The hardest and most challenging part was getting set up and approved by Facebook to get our WhatsApp numbers.
I can say that account sign up was very easy, the interface was fairly quick to understand, the pricing of sms is fair and support was quick to respond. It does support sending sms for many countries.
Customer service and communication are top notch.
Fantastic service for the money they ask. Twilio is a wonderful tool for building an infrastructure for making phone calls and sending SMS messages.
Some of the support team at Twilio is okay. Some of them are the worst: Rude, unhelpful and stubborn and zero knowledge about their product and the industry they are part of.
It just works great and helps businesses communicate effectively and programmatically.
Me and my client's completely mislead by an account executive who wasted our 4 weeks.
Wonderful people, always replay within a few hours of my late-night support emails. Reducing the bills is fantastic, and the tool plugs and plays with everything else nicely.
Have not came across anything during the trial that I dislike.
I like that it integrates with our Church Management Software. The customer service is excellent and communication is timely.
Information for the error is minimum, so we can't get more information why the sms is not delivered. Also the price is quite high to send 1 SMS.
Great api documentation and that too in multiple languages which helps a lot while developing.
Sending of messages is pretty fast, there is log of messaging activity and overall this is a great tool to extend your marketing messaging.
It also has very helpful and well detailed documentation for ease of use. Rates are also very resoanable according to market.
We use it for alerting when things aren' going well. Setting up the api was super simple, and integrating it with our codebase was easy enough.
Easy to use sms sending solution that integrates well with many third party solutions, for a fair price.
Best sms and fax platform. Cheap and work really good.
Good in the price range. Can specify according to geographies so that specific customer base can be targeted.
The API was very easy to use. The hardest and most challenging part was getting set up and approved by Facebook to get our WhatsApp numbers.
I can say that account sign up was very easy, the interface was fairly quick to understand, the pricing of sms is fair and support was quick to respond. It does support sending sms for many countries.
Customer service and communication are top notch.
Dialpad logo
4.3
516

Cloud communications system for enterprise businesses.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.4
    Features
    4.2
    Customer support
    4.1
Pros and Cons from Dialpad users   
avatar
avatar
+15
We have found this to be a reliable phone service alternative to Vonage that we previously used. The price is right, the functionality is good, and we are pleased with the service.
It took me more than 6 months to be able to transfer my number out. They can be very misleading and reject your transfer out requests even after you follow their strict procedures.
Dialpad offers a number of comprehensive features that will suit most growing businesses needs, most important of which is the ability to take work calls from a personal cellphone.
Every once in a while, there will be some choppy calls, which can be frustrating.
Overall, I love the product. The ability to create dept's to assist in monitoring other employees has been exceptionally useful.
The software sometimes doesn't alert me when I have a call then automatically says I have missed the call.
Dialpad is amazing and the integrations with other software make it the best VOIP system for my firm.
Sometimes I will answer on my mobile, and the call will drop. Other times, I'll answer on my Desktop app, and my mobile device will keep ringing.
I'm enjoying it, I feel like the app is very strong and we're able to do this efficiently now with a better cell app.
The handoff between devices works very well. The call quality is excellent and the price is perfect for all the features that are included.
This company is THE BEST w customer service!!! Nice friendly and fast. They always answer and help resolve any problems.
Great audio quality, with an ability to take your phone number with you wherever you go, on the laptop or on your phone.
This system has a fabulous integrations with google products. I also love that it is completely cloud based.
Dialpad is great and easly to use have awesome features! most have for company.
Overall, I am thrilled with the quality of the calls, and the ease of use.
Super easy to use and navigate. The layout is simple and clean, making everything about it's use easy.
The interface is very user friendly and easy to learn. Great feed of recorded calls and texts to see communication history with contacts.
Dialpad has been responsive to all my customer support requests. The software is a core component of my business and it's been very reliable.
We have found this to be a reliable phone service alternative to Vonage that we previously used. The price is right, the functionality is good, and we are pleased with the service.
It took me more than 6 months to be able to transfer my number out. They can be very misleading and reject your transfer out requests even after you follow their strict procedures.
Dialpad offers a number of comprehensive features that will suit most growing businesses needs, most important of which is the ability to take work calls from a personal cellphone.
Every once in a while, there will be some choppy calls, which can be frustrating.
Overall, I love the product. The ability to create dept's to assist in monitoring other employees has been exceptionally useful.
The software sometimes doesn't alert me when I have a call then automatically says I have missed the call.
Dialpad is amazing and the integrations with other software make it the best VOIP system for my firm.
Sometimes I will answer on my mobile, and the call will drop. Other times, I'll answer on my Desktop app, and my mobile device will keep ringing.
I'm enjoying it, I feel like the app is very strong and we're able to do this efficiently now with a better cell app.
The handoff between devices works very well. The call quality is excellent and the price is perfect for all the features that are included.
This company is THE BEST w customer service!!! Nice friendly and fast. They always answer and help resolve any problems.
Great audio quality, with an ability to take your phone number with you wherever you go, on the laptop or on your phone.
This system has a fabulous integrations with google products. I also love that it is completely cloud based.
Dialpad is great and easly to use have awesome features! most have for company.
Overall, I am thrilled with the quality of the calls, and the ease of use.
Super easy to use and navigate. The layout is simple and clean, making everything about it's use easy.
The interface is very user friendly and easy to learn. Great feed of recorded calls and texts to see communication history with contacts.
Dialpad has been responsive to all my customer support requests. The software is a core component of my business and it's been very reliable.
We have found this to be a reliable phone service alternative to Vonage that we previously used. The price is right, the functionality is good, and we are pleased with the service.
It took me more than 6 months to be able to transfer my number out. They can be very misleading and reject your transfer out requests even after you follow their strict procedures.
Dialpad offers a number of comprehensive features that will suit most growing businesses needs, most important of which is the ability to take work calls from a personal cellphone.
Every once in a while, there will be some choppy calls, which can be frustrating.
Overall, I love the product. The ability to create dept's to assist in monitoring other employees has been exceptionally useful.
The software sometimes doesn't alert me when I have a call then automatically says I have missed the call.
Dialpad is amazing and the integrations with other software make it the best VOIP system for my firm.
Sometimes I will answer on my mobile, and the call will drop. Other times, I'll answer on my Desktop app, and my mobile device will keep ringing.
I'm enjoying it, I feel like the app is very strong and we're able to do this efficiently now with a better cell app.
The handoff between devices works very well. The call quality is excellent and the price is perfect for all the features that are included.
This company is THE BEST w customer service!!! Nice friendly and fast. They always answer and help resolve any problems.
Great audio quality, with an ability to take your phone number with you wherever you go, on the laptop or on your phone.
This system has a fabulous integrations with google products. I also love that it is completely cloud based.
Dialpad is great and easly to use have awesome features! most have for company.
Overall, I am thrilled with the quality of the calls, and the ease of use.
Super easy to use and navigate. The layout is simple and clean, making everything about it's use easy.
The interface is very user friendly and easy to learn. Great feed of recorded calls and texts to see communication history with contacts.
Dialpad has been responsive to all my customer support requests. The software is a core component of my business and it's been very reliable.
Five9 logo
4.2
460

Cloud contact and call center software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.1
    Ease of use
    4.2
    Features
    4.1
    Customer support
    4.3
Pros and Cons from Five9 users   
avatar
avatar
+15
Five9 is an excellent leader in the CCaaS industry as regarded as one of the most complete solution providers. My clients like the scalability and ability to add agents immediately as needed.
It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.
Taking the calls and routing them are very reliable. The software flows really nice and the customer service is awesome if you come across any issues.
But, if I did have to say one negative thing it would be that sometimes my headset disconnects. Maybe its a computer problem vs the software.
Five9's robust integration with ZenDesk is one of the primary reasons we've brought them on as a voice solution. It's been reliable as far as the integrity of our calls.
Our company is losing their mind with this software and already on the hunt for new call center software to replace.
It has been over the top positive and consistent with feedback from my peers.
It takes too long to start and some features are confusing.
We've been using Five9 as a potential replacement for NICE for over a year now, and I'm sold. The look and feel are intuitive and elegant.
Overall Recommendation- Very useful application, good value for money.
Quick deployment, reliable product and allowed us to significantly reduce headcount and improve operational efficiency.
Cost effective - easy to use - helps with contact rate.
I think it’s a solid program that can be configured exactly as you might want or need it which makes it very valuable.
Full of very useful features that are required to run a call center. Very intuitive and easy to set up and get the center up and running.
This product is user friendly and very easy to setup and use.
Very dependable service, great customer support.
Great experience with Five9. I use it every day to take incoming calls from our clients.
I've been part of a lot of call-centers. I've used i360 and a few other dialing systems, but Five9 definitely integrates with your computer needs at the same time better than others.
Five9 is an excellent leader in the CCaaS industry as regarded as one of the most complete solution providers. My clients like the scalability and ability to add agents immediately as needed.
It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.
Taking the calls and routing them are very reliable. The software flows really nice and the customer service is awesome if you come across any issues.
But, if I did have to say one negative thing it would be that sometimes my headset disconnects. Maybe its a computer problem vs the software.
Five9's robust integration with ZenDesk is one of the primary reasons we've brought them on as a voice solution. It's been reliable as far as the integrity of our calls.
Our company is losing their mind with this software and already on the hunt for new call center software to replace.
It has been over the top positive and consistent with feedback from my peers.
It takes too long to start and some features are confusing.
We've been using Five9 as a potential replacement for NICE for over a year now, and I'm sold. The look and feel are intuitive and elegant.
Overall Recommendation- Very useful application, good value for money.
Quick deployment, reliable product and allowed us to significantly reduce headcount and improve operational efficiency.
Cost effective - easy to use - helps with contact rate.
I think it’s a solid program that can be configured exactly as you might want or need it which makes it very valuable.
Full of very useful features that are required to run a call center. Very intuitive and easy to set up and get the center up and running.
This product is user friendly and very easy to setup and use.
Very dependable service, great customer support.
Great experience with Five9. I use it every day to take incoming calls from our clients.
I've been part of a lot of call-centers. I've used i360 and a few other dialing systems, but Five9 definitely integrates with your computer needs at the same time better than others.
Five9 is an excellent leader in the CCaaS industry as regarded as one of the most complete solution providers. My clients like the scalability and ability to add agents immediately as needed.
It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.
Taking the calls and routing them are very reliable. The software flows really nice and the customer service is awesome if you come across any issues.
But, if I did have to say one negative thing it would be that sometimes my headset disconnects. Maybe its a computer problem vs the software.
Five9's robust integration with ZenDesk is one of the primary reasons we've brought them on as a voice solution. It's been reliable as far as the integrity of our calls.
Our company is losing their mind with this software and already on the hunt for new call center software to replace.
It has been over the top positive and consistent with feedback from my peers.
It takes too long to start and some features are confusing.
We've been using Five9 as a potential replacement for NICE for over a year now, and I'm sold. The look and feel are intuitive and elegant.
Overall Recommendation- Very useful application, good value for money.
Quick deployment, reliable product and allowed us to significantly reduce headcount and improve operational efficiency.
Cost effective - easy to use - helps with contact rate.
I think it’s a solid program that can be configured exactly as you might want or need it which makes it very valuable.
Full of very useful features that are required to run a call center. Very intuitive and easy to set up and get the center up and running.
This product is user friendly and very easy to setup and use.
Very dependable service, great customer support.
Great experience with Five9. I use it every day to take incoming calls from our clients.
I've been part of a lot of call-centers. I've used i360 and a few other dialing systems, but Five9 definitely integrates with your computer needs at the same time better than others.
Agile CRM logo
4.1
519

Sales and marketing CRM for growing businesses

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.1
    Ease of use
    4.0
    Features
    4.1
    Customer support
    4.0
Pros and Cons from Agile CRM users   
avatar
+15
Agile provides a reliable database for all things from quality findings to ECO change implementations. Customized reports are a nice feature and searching is made easy.
I cancelled it in December of 2019. They charged me for it in January of 2020, so I called them and cancelled again.
It has powerful features and many integrations. I like the freedom to customize and the many campaign nodes make campaigns and flows very powerful.
The second strike came when our account was re-activated and AgileCRM charged us for the months that our account was locked and shutdown.
Automated campaigns are easy to set up and work well and the customer support system is effective. The experience of using agilecrm has been practical and effective, as well as being cost effective.
The tool is convoluted, a bit hard to grasp for non technical people and the customer support is some of the worst I've ever encountered.
What really impresses me, is AgileCRM's support. The support and on-boarding staff I have worked with is excellent to say the least.
There were wayyyyyy too many glitches and bugs. I had a number of bad reports in my role at a previous job using this too.
We love that Agile is easy to use and has an option to import contacts from an excel file. They makes it so easy to manage out contacts and organize our data as to who is viewing/clicking on what.
It was a good experience and the team has built a good product especially the marketing automation part is very well done.
I like the ease of integration this product has and its functionality.
Agile Crm had finished my search for a long time on Crm software the most helpful thing I get in this is their help desk features that allow you to brighten your task easily.
Great system for tracking and following up with clients through the sales, marketing and implementation phases of the customer relationship.
Good integration with google as well as linkedin. Also it is easy to use marketing automation, crm contact, follow up for deals, + telephony and sms campaigns.
Easy to navigate, best customer service and support.
The tool itself offers some great automation features.
Agile has been a breath of fresh air when I needed something free. When I upgraded to the paid version for our company, it did everything we needed from Salesforce for a quarter of the price.
The price of the software is nice, the features from a glance look really good but once you start using them is when you are in for a surprise.
Agile provides a reliable database for all things from quality findings to ECO change implementations. Customized reports are a nice feature and searching is made easy.
I cancelled it in December of 2019. They charged me for it in January of 2020, so I called them and cancelled again.
It has powerful features and many integrations. I like the freedom to customize and the many campaign nodes make campaigns and flows very powerful.
The second strike came when our account was re-activated and AgileCRM charged us for the months that our account was locked and shutdown.
Automated campaigns are easy to set up and work well and the customer support system is effective. The experience of using agilecrm has been practical and effective, as well as being cost effective.
The tool is convoluted, a bit hard to grasp for non technical people and the customer support is some of the worst I've ever encountered.
What really impresses me, is AgileCRM's support. The support and on-boarding staff I have worked with is excellent to say the least.
There were wayyyyyy too many glitches and bugs. I had a number of bad reports in my role at a previous job using this too.
We love that Agile is easy to use and has an option to import contacts from an excel file. They makes it so easy to manage out contacts and organize our data as to who is viewing/clicking on what.
It was a good experience and the team has built a good product especially the marketing automation part is very well done.
I like the ease of integration this product has and its functionality.
Agile Crm had finished my search for a long time on Crm software the most helpful thing I get in this is their help desk features that allow you to brighten your task easily.
Great system for tracking and following up with clients through the sales, marketing and implementation phases of the customer relationship.
Good integration with google as well as linkedin. Also it is easy to use marketing automation, crm contact, follow up for deals, + telephony and sms campaigns.
Easy to navigate, best customer service and support.
The tool itself offers some great automation features.
Agile has been a breath of fresh air when I needed something free. When I upgraded to the paid version for our company, it did everything we needed from Salesforce for a quarter of the price.
The price of the software is nice, the features from a glance look really good but once you start using them is when you are in for a surprise.
Agile provides a reliable database for all things from quality findings to ECO change implementations. Customized reports are a nice feature and searching is made easy.
I cancelled it in December of 2019. They charged me for it in January of 2020, so I called them and cancelled again.
It has powerful features and many integrations. I like the freedom to customize and the many campaign nodes make campaigns and flows very powerful.
The second strike came when our account was re-activated and AgileCRM charged us for the months that our account was locked and shutdown.
Automated campaigns are easy to set up and work well and the customer support system is effective. The experience of using agilecrm has been practical and effective, as well as being cost effective.
The tool is convoluted, a bit hard to grasp for non technical people and the customer support is some of the worst I've ever encountered.
What really impresses me, is AgileCRM's support. The support and on-boarding staff I have worked with is excellent to say the least.
There were wayyyyyy too many glitches and bugs. I had a number of bad reports in my role at a previous job using this too.
We love that Agile is easy to use and has an option to import contacts from an excel file. They makes it so easy to manage out contacts and organize our data as to who is viewing/clicking on what.
It was a good experience and the team has built a good product especially the marketing automation part is very well done.
I like the ease of integration this product has and its functionality.
Agile Crm had finished my search for a long time on Crm software the most helpful thing I get in this is their help desk features that allow you to brighten your task easily.
Great system for tracking and following up with clients through the sales, marketing and implementation phases of the customer relationship.
Good integration with google as well as linkedin. Also it is easy to use marketing automation, crm contact, follow up for deals, + telephony and sms campaigns.
Easy to navigate, best customer service and support.
The tool itself offers some great automation features.
Agile has been a breath of fresh air when I needed something free. When I upgraded to the paid version for our company, it did everything we needed from Salesforce for a quarter of the price.
The price of the software is nice, the features from a glance look really good but once you start using them is when you are in for a surprise.
CloudTalk logo
4.4
263

Cloud-based call center software for sales and support teams

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.5
    Features
    4.3
    Customer support
    4.3
Pros and Cons from CloudTalk users   
avatar
avatar
avatar
+15
Great call quality both sound and video, great support. Perfect integration with HubSpot so we are able to keep track of all the calls and engagement.
The only negative I can mention is that we have been unable to install the CloudTalk client app from the Zendesk Marketplace.
Great experience overall. Having used other call providers, I can confidently say Cloudtalk brings the best value for your money.
Because it relies on an internet connection, there is sometimes a lag in the conversation or trouble connecting to people.
Top point the dashboard they provide is perfect and it gives you the control you need in order to analyze better your calls and get better results.
The only downside right now is that i still have one number that hasnt transferred over from the other system so i am having to use two platforms.
The app and administrator dashboard is very user friendly and easy to navigate and use. Also, the customer service team is always lovely to talk to and always happy to help.
The app is full of glitches and the call quality is very poor. We have waited more than two months for them to port our number and they failed.
Our general impression of CloudTalk is quite positive and are so far very happy with the switch. I would recommend CloudTalk to any business looking to solve all things business phone related.
It has been a nice, swift and smooth experience, the transition from a different platform was easy and fast.
It is easy to use and I love to call people from my new number on such good terms.
It really helps to keep a good relationship with clients from anywhere, as if I was at the office.
Hubspot integration is super helpful, easy to setup, and fast. CloudTalk offers so many features that we didn't even know if we could implement.
In easy terms is good and better if you use a monthly fee.
Customer Service is great. Mobile app is fantastic.
Cloudtalk is super easy to use and it allows you to take notes during and after every call which is very convenient, especially if you work in CRM.
Onboarding team was eager to help. Also the flexible models lets us manage our pricing per agent so we can add/remove seats as we want.
Great user interface, awesome customer support.
Great call quality both sound and video, great support. Perfect integration with HubSpot so we are able to keep track of all the calls and engagement.
The only negative I can mention is that we have been unable to install the CloudTalk client app from the Zendesk Marketplace.
Great experience overall. Having used other call providers, I can confidently say Cloudtalk brings the best value for your money.
Because it relies on an internet connection, there is sometimes a lag in the conversation or trouble connecting to people.
Top point the dashboard they provide is perfect and it gives you the control you need in order to analyze better your calls and get better results.
The only downside right now is that i still have one number that hasnt transferred over from the other system so i am having to use two platforms.
The app and administrator dashboard is very user friendly and easy to navigate and use. Also, the customer service team is always lovely to talk to and always happy to help.
The app is full of glitches and the call quality is very poor. We have waited more than two months for them to port our number and they failed.
Our general impression of CloudTalk is quite positive and are so far very happy with the switch. I would recommend CloudTalk to any business looking to solve all things business phone related.
It has been a nice, swift and smooth experience, the transition from a different platform was easy and fast.
It is easy to use and I love to call people from my new number on such good terms.
It really helps to keep a good relationship with clients from anywhere, as if I was at the office.
Hubspot integration is super helpful, easy to setup, and fast. CloudTalk offers so many features that we didn't even know if we could implement.
In easy terms is good and better if you use a monthly fee.
Customer Service is great. Mobile app is fantastic.
Cloudtalk is super easy to use and it allows you to take notes during and after every call which is very convenient, especially if you work in CRM.
Onboarding team was eager to help. Also the flexible models lets us manage our pricing per agent so we can add/remove seats as we want.
Great user interface, awesome customer support.
Great call quality both sound and video, great support. Perfect integration with HubSpot so we are able to keep track of all the calls and engagement.
The only negative I can mention is that we have been unable to install the CloudTalk client app from the Zendesk Marketplace.
Great experience overall. Having used other call providers, I can confidently say Cloudtalk brings the best value for your money.
Because it relies on an internet connection, there is sometimes a lag in the conversation or trouble connecting to people.
Top point the dashboard they provide is perfect and it gives you the control you need in order to analyze better your calls and get better results.
The only downside right now is that i still have one number that hasnt transferred over from the other system so i am having to use two platforms.
The app and administrator dashboard is very user friendly and easy to navigate and use. Also, the customer service team is always lovely to talk to and always happy to help.
The app is full of glitches and the call quality is very poor. We have waited more than two months for them to port our number and they failed.
Our general impression of CloudTalk is quite positive and are so far very happy with the switch. I would recommend CloudTalk to any business looking to solve all things business phone related.
It has been a nice, swift and smooth experience, the transition from a different platform was easy and fast.
It is easy to use and I love to call people from my new number on such good terms.
It really helps to keep a good relationship with clients from anywhere, as if I was at the office.
Hubspot integration is super helpful, easy to setup, and fast. CloudTalk offers so many features that we didn't even know if we could implement.
In easy terms is good and better if you use a monthly fee.
Customer Service is great. Mobile app is fantastic.
Cloudtalk is super easy to use and it allows you to take notes during and after every call which is very convenient, especially if you work in CRM.
Onboarding team was eager to help. Also the flexible models lets us manage our pricing per agent so we can add/remove seats as we want.
Great user interface, awesome customer support.
Close logo
4.7
159

The all-in-one CRM for fast-growing sales teams.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.6
    Features
    4.3
    Customer support
    4.6
Pros and Cons from Close users   
avatar
avatar
avatar
+15
I like the cost above all else. We used a more expensive CRM for a while and were thrilled to find out about Close.io and its low price in comparison.
The only negative thing I have to say is that close.io does not work really well with HTML emails.
Excellent support, great founders, great desktop app for Mac, and very easy to use plus onboard team members with.
It was a mess!!! Now we can do everything within the app itself. No more transferring information from one source to the other.
Close.io impressed me with its rich features and customizations. I loved the fact that Close.io works perfectly for one person.
It's missing some features that other CRMs have, especially for the price.
User-friendly, great support staff that reaches out to the user, making sure they have everything they need to be more successful.
Analytics on emails (open rates, campaigns) hard to understand. Ended up using persistIQ for this.
I consider it as a platform because of it's flexible and rich API that allows you to customize any component. Close.io is a fantastic tool that teams should use for interacting with their customers.
Nice upgrade with the html in the email function. Integration with the phone is great.
This is the best CRM for a SaaS company today. Built for hustlers by hustlers, the team is great and I look forward to their future updates.
Close has been great and their customer support is really awesome.
The higher tier plans also let you forgo a phone system in your office to make it even more cost effective. Overall the system is very easy to use and the visual layout of the platform is very nice.
Overall I would highly recommend the software to other businesses users I think it is far better than its competitors.
Great tool overall to get started for a founder with little sales experience.
Close - Great CRM for small to medium sized busniesses.
It is a solid contender and helped me be more productive with its management and workflows.
Looking back on our decision, I tend to look fondly on Close's simple and straightforward CRM capabilities.
I like the cost above all else. We used a more expensive CRM for a while and were thrilled to find out about Close.io and its low price in comparison.
The only negative thing I have to say is that close.io does not work really well with HTML emails.
Excellent support, great founders, great desktop app for Mac, and very easy to use plus onboard team members with.
It was a mess!!! Now we can do everything within the app itself. No more transferring information from one source to the other.
Close.io impressed me with its rich features and customizations. I loved the fact that Close.io works perfectly for one person.
It's missing some features that other CRMs have, especially for the price.
User-friendly, great support staff that reaches out to the user, making sure they have everything they need to be more successful.
Analytics on emails (open rates, campaigns) hard to understand. Ended up using persistIQ for this.
I consider it as a platform because of it's flexible and rich API that allows you to customize any component. Close.io is a fantastic tool that teams should use for interacting with their customers.
Nice upgrade with the html in the email function. Integration with the phone is great.
This is the best CRM for a SaaS company today. Built for hustlers by hustlers, the team is great and I look forward to their future updates.
Close has been great and their customer support is really awesome.
The higher tier plans also let you forgo a phone system in your office to make it even more cost effective. Overall the system is very easy to use and the visual layout of the platform is very nice.
Overall I would highly recommend the software to other businesses users I think it is far better than its competitors.
Great tool overall to get started for a founder with little sales experience.
Close - Great CRM for small to medium sized busniesses.
It is a solid contender and helped me be more productive with its management and workflows.
Looking back on our decision, I tend to look fondly on Close's simple and straightforward CRM capabilities.
I like the cost above all else. We used a more expensive CRM for a while and were thrilled to find out about Close.io and its low price in comparison.
The only negative thing I have to say is that close.io does not work really well with HTML emails.
Excellent support, great founders, great desktop app for Mac, and very easy to use plus onboard team members with.
It was a mess!!! Now we can do everything within the app itself. No more transferring information from one source to the other.
Close.io impressed me with its rich features and customizations. I loved the fact that Close.io works perfectly for one person.
It's missing some features that other CRMs have, especially for the price.
User-friendly, great support staff that reaches out to the user, making sure they have everything they need to be more successful.
Analytics on emails (open rates, campaigns) hard to understand. Ended up using persistIQ for this.
I consider it as a platform because of it's flexible and rich API that allows you to customize any component. Close.io is a fantastic tool that teams should use for interacting with their customers.
Nice upgrade with the html in the email function. Integration with the phone is great.
This is the best CRM for a SaaS company today. Built for hustlers by hustlers, the team is great and I look forward to their future updates.
Close has been great and their customer support is really awesome.
The higher tier plans also let you forgo a phone system in your office to make it even more cost effective. Overall the system is very easy to use and the visual layout of the platform is very nice.
Overall I would highly recommend the software to other businesses users I think it is far better than its competitors.
Great tool overall to get started for a founder with little sales experience.
Close - Great CRM for small to medium sized busniesses.
It is a solid contender and helped me be more productive with its management and workflows.
Looking back on our decision, I tend to look fondly on Close's simple and straightforward CRM capabilities.
Groove logo
4.7
146

The first sales platform to make sales strategy actionable

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.7
    Features
    4.6
    Customer support
    4.7
Pros and Cons from Groove users   
avatar
avatar
avatar
+15
Groove Flow is the best automation tool that our company has used - it is intuitive with a friendly UI and strong integration with SalesForce.
It's kinda bullshit how you can't skip people on your dial list and move them onto the next step.
It is very intuitive, and there is great customer support. I love using Groove to maximize my productivity.
The only complaint I would have is when I have it turned on in my gmail it covers up a portion of my email window where attachement typically show up.
Due to its great integration with Gmail, we had a better understanding of the communication frequency we had with our clients. The email templates were also very beneficial.
If you have a large team (80+ users) using it, I think there are some other programs that are more scalable. User management was sometimes confusing.
The best part is the flows themself. This has been the easiest tool I've used to follow my outreach to prospects.
I often found out that the Salesforce.com integration was broken for a user after the fact.
I have had a great overall experience with Groove. Their customer service is impeccable and my user base enjoys the program.
I like that I can have so many saved templates to be able to reach everybody that I need to in a timely manner.
Overall great experience- the customer success/support team is amazing- they answer questions same day and are always willing to do an ad-hoc training or quickly jump in to diagnose a problem.
Overall the software always me to do my job diligently and effectively. I can accomplish so much more in a day because of Groove.
Groove overall is a great tool for any sales team, it really helps to build out my day and has helped me in my follow-up.
The product is powerful and intuitive to use. Groove's team has been responsive to our needs for training and support when needed.
User friendly and good price point from what I remember.
We love the auto-logging of emails to Salesforce.com. It's a very easy tool to set up and deploy.
Great Software, Salesforce Integration, Lead Engagement.
Being able to send to salesforce is a plus. Solid value for the price point.
Groove Flow is the best automation tool that our company has used - it is intuitive with a friendly UI and strong integration with SalesForce.
It's kinda bullshit how you can't skip people on your dial list and move them onto the next step.
It is very intuitive, and there is great customer support. I love using Groove to maximize my productivity.
The only complaint I would have is when I have it turned on in my gmail it covers up a portion of my email window where attachement typically show up.
Due to its great integration with Gmail, we had a better understanding of the communication frequency we had with our clients. The email templates were also very beneficial.
If you have a large team (80+ users) using it, I think there are some other programs that are more scalable. User management was sometimes confusing.
The best part is the flows themself. This has been the easiest tool I've used to follow my outreach to prospects.
I often found out that the Salesforce.com integration was broken for a user after the fact.
I have had a great overall experience with Groove. Their customer service is impeccable and my user base enjoys the program.
I like that I can have so many saved templates to be able to reach everybody that I need to in a timely manner.
Overall great experience- the customer success/support team is amazing- they answer questions same day and are always willing to do an ad-hoc training or quickly jump in to diagnose a problem.
Overall the software always me to do my job diligently and effectively. I can accomplish so much more in a day because of Groove.
Groove overall is a great tool for any sales team, it really helps to build out my day and has helped me in my follow-up.
The product is powerful and intuitive to use. Groove's team has been responsive to our needs for training and support when needed.
User friendly and good price point from what I remember.
We love the auto-logging of emails to Salesforce.com. It's a very easy tool to set up and deploy.
Great Software, Salesforce Integration, Lead Engagement.
Being able to send to salesforce is a plus. Solid value for the price point.
Groove Flow is the best automation tool that our company has used - it is intuitive with a friendly UI and strong integration with SalesForce.
It's kinda bullshit how you can't skip people on your dial list and move them onto the next step.
It is very intuitive, and there is great customer support. I love using Groove to maximize my productivity.
The only complaint I would have is when I have it turned on in my gmail it covers up a portion of my email window where attachement typically show up.
Due to its great integration with Gmail, we had a better understanding of the communication frequency we had with our clients. The email templates were also very beneficial.
If you have a large team (80+ users) using it, I think there are some other programs that are more scalable. User management was sometimes confusing.
The best part is the flows themself. This has been the easiest tool I've used to follow my outreach to prospects.
I often found out that the Salesforce.com integration was broken for a user after the fact.
I have had a great overall experience with Groove. Their customer service is impeccable and my user base enjoys the program.
I like that I can have so many saved templates to be able to reach everybody that I need to in a timely manner.
Overall great experience- the customer success/support team is amazing- they answer questions same day and are always willing to do an ad-hoc training or quickly jump in to diagnose a problem.
Overall the software always me to do my job diligently and effectively. I can accomplish so much more in a day because of Groove.
Groove overall is a great tool for any sales team, it really helps to build out my day and has helped me in my follow-up.
The product is powerful and intuitive to use. Groove's team has been responsive to our needs for training and support when needed.
User friendly and good price point from what I remember.
We love the auto-logging of emails to Salesforce.com. It's a very easy tool to set up and deploy.
Great Software, Salesforce Integration, Lead Engagement.
Being able to send to salesforce is a plus. Solid value for the price point.
Liine logo
4.9
109

AI-powered New Patient Revenue Platform

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.9
    Ease of use
    4.8
    Features
    4.8
    Customer support
    4.9
Pros and Cons from Liine users   
avatar
+15
Not only is watching our marketing channels bring in leads exciting but being able to see our team convert New Leads and compare their strategies for reaching potential clients is amazing.
Though petty I get lost in some of the integration.
From Day One, the customer service has been amazing and it's exciting to see the company continue to advance their technology/software, always keeping in mind the needs of their business partners.
There is no end user access to make changes to the VRs hosted on the Liine system.
The software is amazing and the team is just as great. We are so happy to have found them and their support is top notch.
Also, my brain has issues with the drop down boxes. I can't ever figure out if I'm adding or removing parameters.
It was integrated fairly easy and has been helpful with our events that we schedule for. Customer service is great.
Limited options for selecting marketing channels in form flow.
The dashboard is fantastic and very user friendly. This is the type of data every business needs in order to measure how the team is doing, and what opportunities they may have missed.
I do really enjoy using Liine. I believe it's a great training tool and helps to create consistency and structure within a call.
When analizing day to day call metrics Liine gives concrete measures. The support we recive is outstanding and are always working hard to give us the best possible experience.
The fact that it allowed them to guide me to improve my performance in lead generation and provided statistics to allow me to make changes to help generate revenue.
Great tool to help in continuing to save our patient's lives.
The interface is very user friendly. Your most important info is right there in front.
The support team is always ready for action. I have found this software extremely useful for improving efficiency and productivity.
Whenever someone submits an appointment request online through our website, I get an automatic call which calls that client right away. They are always impressed with how quick we are to reach out.
I also love how easy it is to talk with someone if I need assistance with anything. Liine also integrates with our CRM (which I also use on a daily basis).
The reporting feature has helped us make business decisions like figuring out how much money to allocate towards our marketing spend each month and which employees need more phone training.
Not only is watching our marketing channels bring in leads exciting but being able to see our team convert New Leads and compare their strategies for reaching potential clients is amazing.
Though petty I get lost in some of the integration.
From Day One, the customer service has been amazing and it's exciting to see the company continue to advance their technology/software, always keeping in mind the needs of their business partners.
There is no end user access to make changes to the VRs hosted on the Liine system.
The software is amazing and the team is just as great. We are so happy to have found them and their support is top notch.
Also, my brain has issues with the drop down boxes. I can't ever figure out if I'm adding or removing parameters.
It was integrated fairly easy and has been helpful with our events that we schedule for. Customer service is great.
Limited options for selecting marketing channels in form flow.
The dashboard is fantastic and very user friendly. This is the type of data every business needs in order to measure how the team is doing, and what opportunities they may have missed.
I do really enjoy using Liine. I believe it's a great training tool and helps to create consistency and structure within a call.
When analizing day to day call metrics Liine gives concrete measures. The support we recive is outstanding and are always working hard to give us the best possible experience.
The fact that it allowed them to guide me to improve my performance in lead generation and provided statistics to allow me to make changes to help generate revenue.
Great tool to help in continuing to save our patient's lives.
The interface is very user friendly. Your most important info is right there in front.
The support team is always ready for action. I have found this software extremely useful for improving efficiency and productivity.
Whenever someone submits an appointment request online through our website, I get an automatic call which calls that client right away. They are always impressed with how quick we are to reach out.
I also love how easy it is to talk with someone if I need assistance with anything. Liine also integrates with our CRM (which I also use on a daily basis).
The reporting feature has helped us make business decisions like figuring out how much money to allocate towards our marketing spend each month and which employees need more phone training.
Not only is watching our marketing channels bring in leads exciting but being able to see our team convert New Leads and compare their strategies for reaching potential clients is amazing.
Though petty I get lost in some of the integration.
From Day One, the customer service has been amazing and it's exciting to see the company continue to advance their technology/software, always keeping in mind the needs of their business partners.
There is no end user access to make changes to the VRs hosted on the Liine system.
The software is amazing and the team is just as great. We are so happy to have found them and their support is top notch.
Also, my brain has issues with the drop down boxes. I can't ever figure out if I'm adding or removing parameters.
It was integrated fairly easy and has been helpful with our events that we schedule for. Customer service is great.
Limited options for selecting marketing channels in form flow.
The dashboard is fantastic and very user friendly. This is the type of data every business needs in order to measure how the team is doing, and what opportunities they may have missed.
I do really enjoy using Liine. I believe it's a great training tool and helps to create consistency and structure within a call.
When analizing day to day call metrics Liine gives concrete measures. The support we recive is outstanding and are always working hard to give us the best possible experience.
The fact that it allowed them to guide me to improve my performance in lead generation and provided statistics to allow me to make changes to help generate revenue.
Great tool to help in continuing to save our patient's lives.
The interface is very user friendly. Your most important info is right there in front.
The support team is always ready for action. I have found this software extremely useful for improving efficiency and productivity.
Whenever someone submits an appointment request online through our website, I get an automatic call which calls that client right away. They are always impressed with how quick we are to reach out.
I also love how easy it is to talk with someone if I need assistance with anything. Liine also integrates with our CRM (which I also use on a daily basis).
The reporting feature has helped us make business decisions like figuring out how much money to allocate towards our marketing spend each month and which employees need more phone training.
Novocall  logo
4.8
109

Call tracking software for sales & marketing teams

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    4.7
    Features
    4.6
    Customer support
    4.9
Pros and Cons from Novocall users   
avatar
avatar
avatar
+15
In general, this is a fantastic tool that helped up boost our conversion and gave our customers a positive impression with credibility that they can reach us when they need us.
The inability to set a call duration longer than 10 minutes is going to be a problem for some, so be aware of the limitation.
At the same time, the interface is easy to use and the customer service is helpful. I would highly recommend Novocall to all who wish to have a seamless experience in managing calls and leads.
I struggled a little setting up the right people to get alerts. It's hard to really know if I'll get a lift by using this over other CTA options.
It is great for connecting with potential customers on a call straight from your website and it works great in customer service scenarios.
But each time I had a problem I email the team. A couple of weeks later the features / requests was implemented.
The product is stable and packed with good features and has a highly supportive team - They resolve all issues over their intercom chat. Novocall has certainly made a difference in our sales results.
It is only internet based so if you are outside and you dont have data this wont work. Also you only have a limited number of calls.
Great set of functionalities, very easy to setup and to get it up and running on my website. Great support team, very fast response.
I saw how the right choice was by choosing Novocall for investment. It helps businesses increase their sales and I love it.
Great interface, amazing support, expecting it work properly with Indian visitors.
I like the way that it connects with your website to provide customer phone service effectively. It has lots of integrations and is easy for the customer.
Works great, gives good leads and builds trust on the brand.
Novocall at one point was very good since it helps those who dont have a phone call though internet which I used to do.
Easy to use and install. Perfect for freelancers because customers can easily contact them.
I love my customer can be called back without spending money. The setting up is very easy.
It was easy to integrate onto our website and allowed us to have a very compelling call to action for our potential customers. This app is very customizable and allows to adjust most every aspect.
It was ok wish there was more calling options and time.
In general, this is a fantastic tool that helped up boost our conversion and gave our customers a positive impression with credibility that they can reach us when they need us.
The inability to set a call duration longer than 10 minutes is going to be a problem for some, so be aware of the limitation.
At the same time, the interface is easy to use and the customer service is helpful. I would highly recommend Novocall to all who wish to have a seamless experience in managing calls and leads.
I struggled a little setting up the right people to get alerts. It's hard to really know if I'll get a lift by using this over other CTA options.
It is great for connecting with potential customers on a call straight from your website and it works great in customer service scenarios.
But each time I had a problem I email the team. A couple of weeks later the features / requests was implemented.
The product is stable and packed with good features and has a highly supportive team - They resolve all issues over their intercom chat. Novocall has certainly made a difference in our sales results.
It is only internet based so if you are outside and you dont have data this wont work. Also you only have a limited number of calls.
Great set of functionalities, very easy to setup and to get it up and running on my website. Great support team, very fast response.
I saw how the right choice was by choosing Novocall for investment. It helps businesses increase their sales and I love it.
Great interface, amazing support, expecting it work properly with Indian visitors.
I like the way that it connects with your website to provide customer phone service effectively. It has lots of integrations and is easy for the customer.
Works great, gives good leads and builds trust on the brand.
Novocall at one point was very good since it helps those who dont have a phone call though internet which I used to do.
Easy to use and install. Perfect for freelancers because customers can easily contact them.
I love my customer can be called back without spending money. The setting up is very easy.
It was easy to integrate onto our website and allowed us to have a very compelling call to action for our potential customers. This app is very customizable and allows to adjust most every aspect.
It was ok wish there was more calling options and time.
In general, this is a fantastic tool that helped up boost our conversion and gave our customers a positive impression with credibility that they can reach us when they need us.
The inability to set a call duration longer than 10 minutes is going to be a problem for some, so be aware of the limitation.
At the same time, the interface is easy to use and the customer service is helpful. I would highly recommend Novocall to all who wish to have a seamless experience in managing calls and leads.
I struggled a little setting up the right people to get alerts. It's hard to really know if I'll get a lift by using this over other CTA options.
It is great for connecting with potential customers on a call straight from your website and it works great in customer service scenarios.
But each time I had a problem I email the team. A couple of weeks later the features / requests was implemented.
The product is stable and packed with good features and has a highly supportive team - They resolve all issues over their intercom chat. Novocall has certainly made a difference in our sales results.
It is only internet based so if you are outside and you dont have data this wont work. Also you only have a limited number of calls.
Great set of functionalities, very easy to setup and to get it up and running on my website. Great support team, very fast response.
I saw how the right choice was by choosing Novocall for investment. It helps businesses increase their sales and I love it.
Great interface, amazing support, expecting it work properly with Indian visitors.
I like the way that it connects with your website to provide customer phone service effectively. It has lots of integrations and is easy for the customer.
Works great, gives good leads and builds trust on the brand.
Novocall at one point was very good since it helps those who dont have a phone call though internet which I used to do.
Easy to use and install. Perfect for freelancers because customers can easily contact them.
I love my customer can be called back without spending money. The setting up is very easy.
It was easy to integrate onto our website and allowed us to have a very compelling call to action for our potential customers. This app is very customizable and allows to adjust most every aspect.
It was ok wish there was more calling options and time.
CallSource logo
4.4
195

Performance management solution for sales & marketing calls

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.3
    Features
    4.2
    Customer support
    4.5
Pros and Cons from CallSource users   
avatar
+15
When I was first introduced to the company I was super excited about all the features, the benefits and the fact that it would minimize the amount of calls that I would have to listen to.
For example last month the phone rang at our location instead of to the voice mail as it was supposed to. Billing has been a challenge, over charged on several occasions.
Ease of use, ease of training other users, reporting and reviewing calls was great in helping us change the way we do business.
It takes a while to load and then as you navigate it can just be very sluggish.
I enjoy having the ability to listen to recorded calls. This is very helpful for coaching.
Unhappy that I was being billed for services that I was not receiving.
I like everything from the ease of use, to the effectiveness, to the customer service.
All of our callers using a Callsource number are new customers so this message was very confusing.
My experience with CallSource has been nothing but positive. I would recommend this software to anyone looking to improving their call tracking systems.
CallSource is a great company with a great product for the automotive industry. When we do an ad campaign we know how well it is working based on the tracked calls and integration with our CRM.
Our customers are more informed and happy and management is happier too. Also, the technicians know what we are saying which makes them more confident when they arrive on site.
Technical support has been very good. They have been willing to build reporting that is most helpful to us.
I appreciate the focused training with my dispatch team that has resulted in increased conversion rates and revenue.
Overall number provisioning, call tracking and scoring is good. Data integration into our systems is good.
Ease of use good quality helps makes deal and rate employees.
The overall usability is good. The email reporting is helpful.
Quality of recording is good. Customer support is always available when needed.
I am able to see where our calls are coming from if it is Facebook, Google or our website for example. Great deal for the cost.
When I was first introduced to the company I was super excited about all the features, the benefits and the fact that it would minimize the amount of calls that I would have to listen to.
For example last month the phone rang at our location instead of to the voice mail as it was supposed to. Billing has been a challenge, over charged on several occasions.
Ease of use, ease of training other users, reporting and reviewing calls was great in helping us change the way we do business.
It takes a while to load and then as you navigate it can just be very sluggish.
I enjoy having the ability to listen to recorded calls. This is very helpful for coaching.
Unhappy that I was being billed for services that I was not receiving.
I like everything from the ease of use, to the effectiveness, to the customer service.
All of our callers using a Callsource number are new customers so this message was very confusing.
My experience with CallSource has been nothing but positive. I would recommend this software to anyone looking to improving their call tracking systems.
CallSource is a great company with a great product for the automotive industry. When we do an ad campaign we know how well it is working based on the tracked calls and integration with our CRM.
Our customers are more informed and happy and management is happier too. Also, the technicians know what we are saying which makes them more confident when they arrive on site.
Technical support has been very good. They have been willing to build reporting that is most helpful to us.
I appreciate the focused training with my dispatch team that has resulted in increased conversion rates and revenue.
Overall number provisioning, call tracking and scoring is good. Data integration into our systems is good.
Ease of use good quality helps makes deal and rate employees.
The overall usability is good. The email reporting is helpful.
Quality of recording is good. Customer support is always available when needed.
I am able to see where our calls are coming from if it is Facebook, Google or our website for example. Great deal for the cost.
When I was first introduced to the company I was super excited about all the features, the benefits and the fact that it would minimize the amount of calls that I would have to listen to.
For example last month the phone rang at our location instead of to the voice mail as it was supposed to. Billing has been a challenge, over charged on several occasions.
Ease of use, ease of training other users, reporting and reviewing calls was great in helping us change the way we do business.
It takes a while to load and then as you navigate it can just be very sluggish.
I enjoy having the ability to listen to recorded calls. This is very helpful for coaching.
Unhappy that I was being billed for services that I was not receiving.
I like everything from the ease of use, to the effectiveness, to the customer service.
All of our callers using a Callsource number are new customers so this message was very confusing.
My experience with CallSource has been nothing but positive. I would recommend this software to anyone looking to improving their call tracking systems.
CallSource is a great company with a great product for the automotive industry. When we do an ad campaign we know how well it is working based on the tracked calls and integration with our CRM.
Our customers are more informed and happy and management is happier too. Also, the technicians know what we are saying which makes them more confident when they arrive on site.
Technical support has been very good. They have been willing to build reporting that is most helpful to us.
I appreciate the focused training with my dispatch team that has resulted in increased conversion rates and revenue.
Overall number provisioning, call tracking and scoring is good. Data integration into our systems is good.
Ease of use good quality helps makes deal and rate employees.
The overall usability is good. The email reporting is helpful.
Quality of recording is good. Customer support is always available when needed.
I am able to see where our calls are coming from if it is Facebook, Google or our website for example. Great deal for the cost.
800.com logo
4.6
122

Telephony tool for searching & activating toll-free numbers

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.5
    Features
    4.5
    Customer support
    4.6
Pros and Cons from 800.com users   
+15
We have been very happy with 800.com. The experience has been great and I would recommend the service.
The only thing I don’t like is the fact that I was not. Told the total monthly charges up front.
Super easy to setup, manage and track calls. Compared to other solutions in our area, 800.com comes in at the best price.
The only issue I have experienced is with the billing statement. It’s difficult to see where and how my payments are applied to the 2 accounts that I have with 800.com.
It’s incredibly user-friendly and very easy to use, even for non-tech-savvy people like me. And the customer service has been exceptional, which is most important to me.
There appears to be no option to turn off receiving voice mail recordings.
The ease of use of the software is the best thing I like about the service.
Could be a tad less expensive. Setting up was a little confusing when I thought I was deleting one thing.
My experience was, and still is, very good and I am glad I made the decision to use 800.com.
I have used customer service and have always been great. The system itself works great.
Com made it super easy and with competitive pricing too. Sign up was quick and they take the time to walk you through the process of setting up your account, including call forwarding, voicemail, etc.
I love the customer service. They have always been very helpful.
We are pleased with the ease to forward the 800 number.
The ease in which 800.com has integrated into our business has been as if we did it ourselves. Simple hassle free set up.
The software for 800.com makes for an easy integration with my business and has been a reliable source for my toll free use and faxing.
Excellent - up and running, porting, all was pretty quick.
They had a good features and the price was good.
Affordable, Simple, & Responsive Customer Serivce.
We have been very happy with 800.com. The experience has been great and I would recommend the service.
The only thing I don’t like is the fact that I was not. Told the total monthly charges up front.
Super easy to setup, manage and track calls. Compared to other solutions in our area, 800.com comes in at the best price.
The only issue I have experienced is with the billing statement. It’s difficult to see where and how my payments are applied to the 2 accounts that I have with 800.com.
It’s incredibly user-friendly and very easy to use, even for non-tech-savvy people like me. And the customer service has been exceptional, which is most important to me.
There appears to be no option to turn off receiving voice mail recordings.
The ease of use of the software is the best thing I like about the service.
Could be a tad less expensive. Setting up was a little confusing when I thought I was deleting one thing.
My experience was, and still is, very good and I am glad I made the decision to use 800.com.
I have used customer service and have always been great. The system itself works great.
Com made it super easy and with competitive pricing too. Sign up was quick and they take the time to walk you through the process of setting up your account, including call forwarding, voicemail, etc.
I love the customer service. They have always been very helpful.
We are pleased with the ease to forward the 800 number.
The ease in which 800.com has integrated into our business has been as if we did it ourselves. Simple hassle free set up.
The software for 800.com makes for an easy integration with my business and has been a reliable source for my toll free use and faxing.
Excellent - up and running, porting, all was pretty quick.
They had a good features and the price was good.
Affordable, Simple, & Responsive Customer Serivce.
We have been very happy with 800.com. The experience has been great and I would recommend the service.
The only thing I don’t like is the fact that I was not. Told the total monthly charges up front.
Super easy to setup, manage and track calls. Compared to other solutions in our area, 800.com comes in at the best price.
The only issue I have experienced is with the billing statement. It’s difficult to see where and how my payments are applied to the 2 accounts that I have with 800.com.
It’s incredibly user-friendly and very easy to use, even for non-tech-savvy people like me. And the customer service has been exceptional, which is most important to me.
There appears to be no option to turn off receiving voice mail recordings.
The ease of use of the software is the best thing I like about the service.
Could be a tad less expensive. Setting up was a little confusing when I thought I was deleting one thing.
My experience was, and still is, very good and I am glad I made the decision to use 800.com.
I have used customer service and have always been great. The system itself works great.
Com made it super easy and with competitive pricing too. Sign up was quick and they take the time to walk you through the process of setting up your account, including call forwarding, voicemail, etc.
I love the customer service. They have always been very helpful.
We are pleased with the ease to forward the 800 number.
The ease in which 800.com has integrated into our business has been as if we did it ourselves. Simple hassle free set up.
The software for 800.com makes for an easy integration with my business and has been a reliable source for my toll free use and faxing.
Excellent - up and running, porting, all was pretty quick.
They had a good features and the price was good.
Affordable, Simple, & Responsive Customer Serivce.
RingCentral Contact Center logo
4.3
186

The Collaborative Contact Center solution from the industry

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.1
    Ease of use
    4.3
    Features
    4.3
    Customer support
    4.3
Pros and Cons from RingCentral Contact Center users   
+15
We use this program 2-3 a week and the quality is good. When we have issues we are easily able to contact support team and they are friendly and helpful with an issues that arise.
Lackluster support, misleading plan details. Most of these reviews are suspicious.
Our sales team switched from Google Voice a few weeks ago to RingCentral and it's amazing. It has a clean useful interface on the web version that I use.
They told me there would be no additional charges as I described how we would be forwarding calls to an Australian admin when we signed the contract.
So far so good, very helpful. I like that a human answers the phone if I have questions or I can go through the chat feature.
Every once in a while the program will have a slight lag, cant say this is a con though because it may be related to computer/device.
Customer service is great. I am very glad I switched to Ring Central, not only do I get better service but for a better price.
The forwarded calls then didn't go through to our admin and were getting blocked.
Janna was my technical support representative and she was excellent. She had a great attitude.
They immediately suggested that we address it also to the development team. I think the company is growing and with constant support care, RingCentral customers are in good hands.
I believe RingCentral is very easy to use, and if there ever is/was a problem, the customer support was fantastic. I have worked with others in the past, and RingCentral is my favorite.
Easy navigation with excellent integration across all devices like mobile, desk and laptop.
Like other RingCentral products I have used in the past, Contact Center shared the same user friendly, colorful, and intuitive interface that made learning to navigate the software a breeze.
It makes it easy to dial out, answer, set vm greetings, send texts and more. Very please with it and the associated mobile and gmail apps.
Great calling software especially if you are working from home.
If I was running my own business I would use Ring Central as a soft phone. Absolutely great value for the money.
Ring Central does everything a phone system can do. We really loved the cell phone integration options.
We used Ring Central as a dialer augmentation to the main CRM dialer that we used. It was very easy to use to contact potential clients when other systems were down.
We use this program 2-3 a week and the quality is good. When we have issues we are easily able to contact support team and they are friendly and helpful with an issues that arise.
Lackluster support, misleading plan details. Most of these reviews are suspicious.
Our sales team switched from Google Voice a few weeks ago to RingCentral and it's amazing. It has a clean useful interface on the web version that I use.
They told me there would be no additional charges as I described how we would be forwarding calls to an Australian admin when we signed the contract.
So far so good, very helpful. I like that a human answers the phone if I have questions or I can go through the chat feature.
Every once in a while the program will have a slight lag, cant say this is a con though because it may be related to computer/device.
Customer service is great. I am very glad I switched to Ring Central, not only do I get better service but for a better price.
The forwarded calls then didn't go through to our admin and were getting blocked.
Janna was my technical support representative and she was excellent. She had a great attitude.
They immediately suggested that we address it also to the development team. I think the company is growing and with constant support care, RingCentral customers are in good hands.
I believe RingCentral is very easy to use, and if there ever is/was a problem, the customer support was fantastic. I have worked with others in the past, and RingCentral is my favorite.
Easy navigation with excellent integration across all devices like mobile, desk and laptop.
Like other RingCentral products I have used in the past, Contact Center shared the same user friendly, colorful, and intuitive interface that made learning to navigate the software a breeze.
It makes it easy to dial out, answer, set vm greetings, send texts and more. Very please with it and the associated mobile and gmail apps.
Great calling software especially if you are working from home.
If I was running my own business I would use Ring Central as a soft phone. Absolutely great value for the money.
Ring Central does everything a phone system can do. We really loved the cell phone integration options.
We used Ring Central as a dialer augmentation to the main CRM dialer that we used. It was very easy to use to contact potential clients when other systems were down.
We use this program 2-3 a week and the quality is good. When we have issues we are easily able to contact support team and they are friendly and helpful with an issues that arise.
Lackluster support, misleading plan details. Most of these reviews are suspicious.
Our sales team switched from Google Voice a few weeks ago to RingCentral and it's amazing. It has a clean useful interface on the web version that I use.
They told me there would be no additional charges as I described how we would be forwarding calls to an Australian admin when we signed the contract.
So far so good, very helpful. I like that a human answers the phone if I have questions or I can go through the chat feature.
Every once in a while the program will have a slight lag, cant say this is a con though because it may be related to computer/device.
Customer service is great. I am very glad I switched to Ring Central, not only do I get better service but for a better price.
The forwarded calls then didn't go through to our admin and were getting blocked.
Janna was my technical support representative and she was excellent. She had a great attitude.
They immediately suggested that we address it also to the development team. I think the company is growing and with constant support care, RingCentral customers are in good hands.
I believe RingCentral is very easy to use, and if there ever is/was a problem, the customer support was fantastic. I have worked with others in the past, and RingCentral is my favorite.
Easy navigation with excellent integration across all devices like mobile, desk and laptop.
Like other RingCentral products I have used in the past, Contact Center shared the same user friendly, colorful, and intuitive interface that made learning to navigate the software a breeze.
It makes it easy to dial out, answer, set vm greetings, send texts and more. Very please with it and the associated mobile and gmail apps.
Great calling software especially if you are working from home.
If I was running my own business I would use Ring Central as a soft phone. Absolutely great value for the money.
Ring Central does everything a phone system can do. We really loved the cell phone integration options.
We used Ring Central as a dialer augmentation to the main CRM dialer that we used. It was very easy to use to contact potential clients when other systems were down.
11Sight logo
4.7
82

The shortest path to revenue.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    4.6
    Features
    4.6
    Customer support
    4.8
Pros and Cons from 11Sight users   
avatar
avatar
avatar
+15
It’s better than an 800 number in that you can meet with anyone instantly with a click of a button without setting something up is brilliant. The quality of the video is also top notch.
Right now there is heavy branding with the product causing it to look cheap and unprofessional.
In general very nice and easy software. Has a good potential and I hope for some graphics developments.
The User Interface (UI) and User Experience (UX) of the ElevenSight main dashboard is a bit intimidating especially for new users of the software.
Easy user interface with simple navigation and ability to share files. Good quality audio and video is also a an important feature that it has.
You set your own schedule and if you are not available, they must leave a chat message.
I love that my clients have the option to communicate with who they want how they want. The Super button makes it clear and simple.
Lve video call will make your computer work extra hard. So your PC fans will kick in.
Simply amazing, it was much better than I expected. Immediately ElevenSight has become my favorite tool.
What I love the most about 11Sight is that his software has enabled me to do daily/weekly virtual conferencing with ease and streamlined the process for my business and personal needs.
It is super easy to setup and provides the best medium to have realtime audio/video calls with the audience along with advance features integrated as screen sharing, youtube link sharing and chat.
The ease of setup, integration, and use is appreciated. We use ElevenSight to effortlessly jump on a video or audio call with clients, partners, and internal teams.
Ease of use, easy onboarding of new users, intuitive. Great call and audio quality.
Awesome product: A great way to add an extra layer to your customer support.
We are rolling this tool out for sales and customer support. Documentation and support have very good making the process easy.
Is very easy to implement and the cost is very inexpensive. I like that it works in a browser so no downloads required.
I was lucky to find out about elevensight by browsing internet. Found a one shoot price for a lifetime usage.
ElevenSight is relatively easy to set up and easy to use.
It’s better than an 800 number in that you can meet with anyone instantly with a click of a button without setting something up is brilliant. The quality of the video is also top notch.
Right now there is heavy branding with the product causing it to look cheap and unprofessional.
In general very nice and easy software. Has a good potential and I hope for some graphics developments.
The User Interface (UI) and User Experience (UX) of the ElevenSight main dashboard is a bit intimidating especially for new users of the software.
Easy user interface with simple navigation and ability to share files. Good quality audio and video is also a an important feature that it has.
You set your own schedule and if you are not available, they must leave a chat message.
I love that my clients have the option to communicate with who they want how they want. The Super button makes it clear and simple.
Lve video call will make your computer work extra hard. So your PC fans will kick in.
Simply amazing, it was much better than I expected. Immediately ElevenSight has become my favorite tool.
What I love the most about 11Sight is that his software has enabled me to do daily/weekly virtual conferencing with ease and streamlined the process for my business and personal needs.
It is super easy to setup and provides the best medium to have realtime audio/video calls with the audience along with advance features integrated as screen sharing, youtube link sharing and chat.
The ease of setup, integration, and use is appreciated. We use ElevenSight to effortlessly jump on a video or audio call with clients, partners, and internal teams.
Ease of use, easy onboarding of new users, intuitive. Great call and audio quality.
Awesome product: A great way to add an extra layer to your customer support.
We are rolling this tool out for sales and customer support. Documentation and support have very good making the process easy.
Is very easy to implement and the cost is very inexpensive. I like that it works in a browser so no downloads required.
I was lucky to find out about elevensight by browsing internet. Found a one shoot price for a lifetime usage.
ElevenSight is relatively easy to set up and easy to use.
It’s better than an 800 number in that you can meet with anyone instantly with a click of a button without setting something up is brilliant. The quality of the video is also top notch.
Right now there is heavy branding with the product causing it to look cheap and unprofessional.
In general very nice and easy software. Has a good potential and I hope for some graphics developments.
The User Interface (UI) and User Experience (UX) of the ElevenSight main dashboard is a bit intimidating especially for new users of the software.
Easy user interface with simple navigation and ability to share files. Good quality audio and video is also a an important feature that it has.
You set your own schedule and if you are not available, they must leave a chat message.
I love that my clients have the option to communicate with who they want how they want. The Super button makes it clear and simple.
Lve video call will make your computer work extra hard. So your PC fans will kick in.
Simply amazing, it was much better than I expected. Immediately ElevenSight has become my favorite tool.
What I love the most about 11Sight is that his software has enabled me to do daily/weekly virtual conferencing with ease and streamlined the process for my business and personal needs.
It is super easy to setup and provides the best medium to have realtime audio/video calls with the audience along with advance features integrated as screen sharing, youtube link sharing and chat.
The ease of setup, integration, and use is appreciated. We use ElevenSight to effortlessly jump on a video or audio call with clients, partners, and internal teams.
Ease of use, easy onboarding of new users, intuitive. Great call and audio quality.
Awesome product: A great way to add an extra layer to your customer support.
We are rolling this tool out for sales and customer support. Documentation and support have very good making the process easy.
Is very easy to implement and the cost is very inexpensive. I like that it works in a browser so no downloads required.
I was lucky to find out about elevensight by browsing internet. Found a one shoot price for a lifetime usage.
ElevenSight is relatively easy to set up and easy to use.
ZIWO logo
4.7
84

API Based cloud contact center software with CRM Integration

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.6
    Features
    4.6
    Customer support
    4.7
Pros and Cons from ZIWO users   
avatar
avatar
+13
Quality of the call is good and helps to serve the clients efficiently and with Clarity.
Sometimes it gets stuck and there is a delay in call while conversating with the other person.
All in all, we enjoyed the service, the customer service and the team assistance on us has been superb.
Fact that it logs you in on available as soon as you log in. Got in trouble for accidently opening it and not logging off.
I have been working on ziwo for almost 10 months now, i like its features! very helpful for multitaskers! call clarity 10/10 easy dialer for international and local calls.
Unfortunately when it does bug out, it's often a serious issue that takes a while to fix.
Easy to maintain and to administrate. In general the quality is very good.
Sometimes the difficulty when trying to login.
The ease of use and accessibility of the software is great.
Easy to use and easy to handle. Call quality is very good.
Friendly customer service and willing to help you as much as could. They will call you and check that everything is up and running with you.
Awesome really value for the money, in-spite what you spent for the software difference view but post paid how the team make you feel and service makes big difference on the business.
Quality of the software is the best in the market.
Ziwo is the best option for your quick call center needs.
The user-friendly interface and the easy way of using it.
Fast creation of the account. More users we have, users are given a discounted rate.
Quality of the call is good and helps to serve the clients efficiently and with Clarity.
Sometimes it gets stuck and there is a delay in call while conversating with the other person.
All in all, we enjoyed the service, the customer service and the team assistance on us has been superb.
Fact that it logs you in on available as soon as you log in. Got in trouble for accidently opening it and not logging off.
I have been working on ziwo for almost 10 months now, i like its features! very helpful for multitaskers! call clarity 10/10 easy dialer for international and local calls.
Unfortunately when it does bug out, it's often a serious issue that takes a while to fix.
Easy to maintain and to administrate. In general the quality is very good.
Sometimes the difficulty when trying to login.
The ease of use and accessibility of the software is great.
Easy to use and easy to handle. Call quality is very good.
Friendly customer service and willing to help you as much as could. They will call you and check that everything is up and running with you.
Awesome really value for the money, in-spite what you spent for the software difference view but post paid how the team make you feel and service makes big difference on the business.
Quality of the software is the best in the market.
Ziwo is the best option for your quick call center needs.
The user-friendly interface and the easy way of using it.
Fast creation of the account. More users we have, users are given a discounted rate.
Quality of the call is good and helps to serve the clients efficiently and with Clarity.
Sometimes it gets stuck and there is a delay in call while conversating with the other person.
All in all, we enjoyed the service, the customer service and the team assistance on us has been superb.
Fact that it logs you in on available as soon as you log in. Got in trouble for accidently opening it and not logging off.
I have been working on ziwo for almost 10 months now, i like its features! very helpful for multitaskers! call clarity 10/10 easy dialer for international and local calls.
Unfortunately when it does bug out, it's often a serious issue that takes a while to fix.
Easy to maintain and to administrate. In general the quality is very good.
Sometimes the difficulty when trying to login.
The ease of use and accessibility of the software is great.
Easy to use and easy to handle. Call quality is very good.
Friendly customer service and willing to help you as much as could. They will call you and check that everything is up and running with you.
Awesome really value for the money, in-spite what you spent for the software difference view but post paid how the team make you feel and service makes big difference on the business.
Quality of the software is the best in the market.
Ziwo is the best option for your quick call center needs.
The user-friendly interface and the easy way of using it.
Fast creation of the account. More users we have, users are given a discounted rate.
LeadSquared logo
4.3
157

Marketing automation and sales execution platform

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.3
    Features
    4.2
    Customer support
    4.4
Pros and Cons from LeadSquared users   
avatar
avatar
avatar
+15
I recommend LS for any start up, mid size enterprise or a high scale enterprise, trust me on this looks like words of ease in praising the apps, But in fact it is a True Value Addition.
Some features are missing at the time of this review but not going to mention them as I know they are in the pipeline.
My sales and marketing team are quite excited by the effectiveness of the tool - and our witnessed business growth is a strong testimonial.
Integration with other MIS softwares is a bit of a pain. Emailer campaign setup could be a little easier.
Kudos to the LeadSquared team for developing an excellent software. I would strongly recommend LeadSquared to anybody that is looking for a great lead management tool with an excellent ROI.
Sometimes due to server issues call recordings are not available which causes difficulties in tracking and follow up.
Marketing automation (including auto responders, website widgets etc) and lead insights all at a good price. Customer Service is great and very responsive.
It is very difficult to work with constant number of contacts in big organization.
Easy to navigate, user friendly interface, very good tool for marketing automation. Create list on various parameters is a very useful feature.
It is very handy and hassle free software. Being as a administrator of the software in our organization I can say that is it very easy to adopt and our users are very friendly with this software.
Integration was easy and the flexibility we had in establishing lead status was a great benefit.
The sales dashboard is easy to create and excellent to pull reports. It is a cutting-adge tool that supports every type of technology integration.
This product is easy to use and sales and marketing team and see their activities, tasks,notes in one place. They have good features like lead scoring, engagement, website tacking and many more.
Customer service is also worth commenting upon since the escalations were taken priority and resolved in the committed timeline.
Landing page creation is easy and feature like some Landing page some module can be visible or hide on mobile is a great one without any coding.
The features like nudges, WhatsApp integration, a Sales mailing campaign, good support of graphics, lead management.
The customer care team is very fast in responding to customer queries.
We were looking for a cost effective CRM tool which could support our business process and Leadsquared was exactly like that.
I recommend LS for any start up, mid size enterprise or a high scale enterprise, trust me on this looks like words of ease in praising the apps, But in fact it is a True Value Addition.
Some features are missing at the time of this review but not going to mention them as I know they are in the pipeline.
My sales and marketing team are quite excited by the effectiveness of the tool - and our witnessed business growth is a strong testimonial.
Integration with other MIS softwares is a bit of a pain. Emailer campaign setup could be a little easier.
Kudos to the LeadSquared team for developing an excellent software. I would strongly recommend LeadSquared to anybody that is looking for a great lead management tool with an excellent ROI.
Sometimes due to server issues call recordings are not available which causes difficulties in tracking and follow up.
Marketing automation (including auto responders, website widgets etc) and lead insights all at a good price. Customer Service is great and very responsive.
It is very difficult to work with constant number of contacts in big organization.
Easy to navigate, user friendly interface, very good tool for marketing automation. Create list on various parameters is a very useful feature.
It is very handy and hassle free software. Being as a administrator of the software in our organization I can say that is it very easy to adopt and our users are very friendly with this software.
Integration was easy and the flexibility we had in establishing lead status was a great benefit.
The sales dashboard is easy to create and excellent to pull reports. It is a cutting-adge tool that supports every type of technology integration.
This product is easy to use and sales and marketing team and see their activities, tasks,notes in one place. They have good features like lead scoring, engagement, website tacking and many more.
Customer service is also worth commenting upon since the escalations were taken priority and resolved in the committed timeline.
Landing page creation is easy and feature like some Landing page some module can be visible or hide on mobile is a great one without any coding.
The features like nudges, WhatsApp integration, a Sales mailing campaign, good support of graphics, lead management.
The customer care team is very fast in responding to customer queries.
We were looking for a cost effective CRM tool which could support our business process and Leadsquared was exactly like that.
I recommend LS for any start up, mid size enterprise or a high scale enterprise, trust me on this looks like words of ease in praising the apps, But in fact it is a True Value Addition.
Some features are missing at the time of this review but not going to mention them as I know they are in the pipeline.
My sales and marketing team are quite excited by the effectiveness of the tool - and our witnessed business growth is a strong testimonial.
Integration with other MIS softwares is a bit of a pain. Emailer campaign setup could be a little easier.
Kudos to the LeadSquared team for developing an excellent software. I would strongly recommend LeadSquared to anybody that is looking for a great lead management tool with an excellent ROI.
Sometimes due to server issues call recordings are not available which causes difficulties in tracking and follow up.
Marketing automation (including auto responders, website widgets etc) and lead insights all at a good price. Customer Service is great and very responsive.
It is very difficult to work with constant number of contacts in big organization.
Easy to navigate, user friendly interface, very good tool for marketing automation. Create list on various parameters is a very useful feature.
It is very handy and hassle free software. Being as a administrator of the software in our organization I can say that is it very easy to adopt and our users are very friendly with this software.
Integration was easy and the flexibility we had in establishing lead status was a great benefit.
The sales dashboard is easy to create and excellent to pull reports. It is a cutting-adge tool that supports every type of technology integration.
This product is easy to use and sales and marketing team and see their activities, tasks,notes in one place. They have good features like lead scoring, engagement, website tacking and many more.
Customer service is also worth commenting upon since the escalations were taken priority and resolved in the committed timeline.
Landing page creation is easy and feature like some Landing page some module can be visible or hide on mobile is a great one without any coding.
The features like nudges, WhatsApp integration, a Sales mailing campaign, good support of graphics, lead management.
The customer care team is very fast in responding to customer queries.
We were looking for a cost effective CRM tool which could support our business process and Leadsquared was exactly like that.
FreJun logo
4.7
75

Call automation for data-driven teams

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.7
    Features
    4.6
    Customer support
    4.8
Pros and Cons from FreJun users   
avatar
avatar
+11
My experience is good with frejun it helps me so much like i don't need to use my personal number to make calls which is the best thing about frejun.
The least likely feature is sometimes its lagging and not able to make calls and also sometime we have to make calls multiple times when its not connecting properly.
FreJun is good and helpful application to use and to maintain all our data records.
Sometimes it lags a little. Also while receiving a call back, it doesn't always notify you on who it is fast enough.
It helps in tracking the calls. It helps in keep call recording, Highly secure.
Frejun is not supporting calls for jio number. Complained about the same many times.
Easy to Setup, Cost Effective, Great Customer Service.
On a very rare case if miss out the incoming call's.
I had a nice experience with Frejun As we need not share our personal number to anyone.
It is very easy to use and call recording is an advantage since we can analyze ourselves.
It provides high quality calling with great customer service in case we have any problem.
Option to add notes for calls, along with their reason and status is quite good. You can simply take a look at the list of calls made, to see if you needed to take extra action for any.
The calling and the recording part. The software is easy to use and is not that complicated.
Very easy to place calls, makes quick work of an otherwise tedious task.
My experience is good with frejun it helps me so much like i don't need to use my personal number to make calls which is the best thing about frejun.
The least likely feature is sometimes its lagging and not able to make calls and also sometime we have to make calls multiple times when its not connecting properly.
FreJun is good and helpful application to use and to maintain all our data records.
Sometimes it lags a little. Also while receiving a call back, it doesn't always notify you on who it is fast enough.
It helps in tracking the calls. It helps in keep call recording, Highly secure.
Frejun is not supporting calls for jio number. Complained about the same many times.
Easy to Setup, Cost Effective, Great Customer Service.
On a very rare case if miss out the incoming call's.
I had a nice experience with Frejun As we need not share our personal number to anyone.
It is very easy to use and call recording is an advantage since we can analyze ourselves.
It provides high quality calling with great customer service in case we have any problem.
Option to add notes for calls, along with their reason and status is quite good. You can simply take a look at the list of calls made, to see if you needed to take extra action for any.
The calling and the recording part. The software is easy to use and is not that complicated.
Very easy to place calls, makes quick work of an otherwise tedious task.
My experience is good with frejun it helps me so much like i don't need to use my personal number to make calls which is the best thing about frejun.
The least likely feature is sometimes its lagging and not able to make calls and also sometime we have to make calls multiple times when its not connecting properly.
FreJun is good and helpful application to use and to maintain all our data records.
Sometimes it lags a little. Also while receiving a call back, it doesn't always notify you on who it is fast enough.
It helps in tracking the calls. It helps in keep call recording, Highly secure.
Frejun is not supporting calls for jio number. Complained about the same many times.
Easy to Setup, Cost Effective, Great Customer Service.
On a very rare case if miss out the incoming call's.
I had a nice experience with Frejun As we need not share our personal number to anyone.
It is very easy to use and call recording is an advantage since we can analyze ourselves.
It provides high quality calling with great customer service in case we have any problem.
Option to add notes for calls, along with their reason and status is quite good. You can simply take a look at the list of calls made, to see if you needed to take extra action for any.
The calling and the recording part. The software is easy to use and is not that complicated.
Very easy to place calls, makes quick work of an otherwise tedious task.