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RingEX vs 800.com Comparison (2026)
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Good recommendations?
Overview
So much more than a business phone. Meet the phone system of the future. Set up in minutes and never drop a call again.
800.com is the AI-powered business phone and call intelligence platform trusted by 45,000+ companies. Get a toll-free, local, or vanity number in minutes, with AI agents that answer 24/7, call tracking that proves ad ROI, and AI summaries on every call. From $19/mo, no contracts.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
No videos yet
Pricing
User reviews
4.2
1.2K
5
4
3
2
1
632
348
148
40
38
- Value for money
- Ease of use
- Features
- Customer support
66%
would recommend this app4.7
372
5
4
3
2
1
303
46
15
3
5
- Value for money
- Ease of use
- Features
- Customer support
83%
would recommend this appPros
“The system offers useful communication tools for healthcare staff managing high call volumes, voicemails, and patient communication throughout the day. While implementation and workflow adjustments required patience, the platform provides more flexibility and functionality compared to traditional phone systems.”
Reneisha H.
Clinical Programs Manager
“RingEX provides flexibility by allowing staff to manage calls, voicemails, texting, and communication through desktop and mobile applications instead of relying only on traditional desk phones.”
Reneisha H.
Clinical Programs Manager
“I do appreciate the ability to receive phone calls, voicemails, and text messages to my work number through the app on my mobile phone.”
BB
Bonnie B.
Digital Systems Manager
Pros
“The integration tools, like the AI call companion, enhanced caller ID, and analytics dashboards, are incredibly useful, and the Inbox gives me a detailed call history for tracking every interaction.”
JP
Justin P.
Owner
“It's given my business a complete telecom solution in one place—toll-free numbers, additional phone lines, fax numbers, customizable IVR, call trees, call recording, and voicemail—so I haven't needed to piece together multiple services.”
JP
Justin P.
Owner
“The platform provides a professional business phone solution with reliable call forwarding, voicemail, and number management, making it simple to stay connected with customers from anywhere.”
HO
Habeeb O.
CEO
Cons
“I don't like how there are some parts of the tool on the old system and some on the new design, I wish it was all in one website and I did not have to go to ACE on a separate tab/website, as well as the admin portal.”
Micah L.
CMO
“As a result, for a time, we were forced into RingCentral Meetings which has been regularly awful as far as video quality and issues.”
BB
Bonnie B.
Digital Systems Manager
“The initial rollout and setup process can be challenging, especially when transitioning from older phone systems.”
Reneisha H.
Clinical Programs Manager
Cons
“There were a few features that took a little time to learn at first, especially when adjusting settings and managing call routing, but overall nothing major stood out as a problem.”
LR
Louis R.
Owner
“The main drawback is that some advanced features and integrations are limited compared to larger enterprise phone systems.”
HO
Habeeb O.
CEO
“Frustrating text verification delays, strict limits on base minutes, and surprise overage fees :))))”
JG
Jeremy G.
Partner
- Vendor responds to reviews
- Last review2 months ago
- Vendor responds to reviews
- Last review8 days ago
Key features
- Total features76
- 2-Way Messaging
- AI Copilot
- AI SMS
- AI/Machine Learning
- API
- API Integration
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Alerts/Notifications
- Archiving & Retention
- Audience Targeting
- Auto-Dialer
- Automated Attendant
- Automated Emails
- Automated Note Taking
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automated Voicemails
- Automatic Call Distribution
- Automatic Replies
- Autonomous Task Execution
- Autoresponders
- Bulk SMS
- CRM
- Calendar Management
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scoring
- Call Screening
- Call Scripting
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Types
- Call Whispering
- Callback Scheduling
- Caller ID
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Chat/Messaging
- Click-to-Call
- Collaboration Tools
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Conferencing
- Consent Management
- Contact Database
- Contact Management
- Conversation Intelligence
- Conversion Tracking
- Cross platform compatibility
- Cross-system Integration
- Customer Segmentation
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Customizable speech
- Daily Summary
- Dashboard
- Data Import/Export
- Data Management
- Deal Management
- Decision Making
- Drip Campaigns
- Dynamic Number Insertion
- Email Management
- Email Templates
- Employee Directory
- Encrypted communication
- Engagement Tracking
- Event Triggered Actions
- Fax Management
- File Sharing
- File Transfer
- For Cloud Phone Systems
- For Contact Centers
- Generative AI
- Geo-Routing
- IVR
- Information Locater
- Interaction Tracking
- Keyword Tracking
- Knowledge Base Management
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Qualification
- Link Shortening
- Local Phone Numbers
- MMS
- MMS Marketing
- Marketing Automation
- Mass Texting
- Meeting Management
- Message Personalization
- Microsoft Outlook Integration
- Mobile Access
- Mobile Alerts
- Mobile Coupons
- Mobile Keywords
- Monitoring
- Multi-Campaign
- Multi-Channel Call Attribution
- Multi-Channel Communication
- Multi-Language
- Multi-User Collaboration
- Multi-step Planning
- Multiple voice actions
- Natural Language Interaction
- Natural Language Processing
- Notes
- On-Demand Recording
- Online Voice Transmission
- Open Rate Tracking
- PBX
- Performance Management
- Performance Metrics
- Performance and Reliability
- Personalization
- Polls/Voting
- Port Existing Numbers
- Predictive Dialer
- Presentation Streaming
- Privacy, Security, and Compliance
- Proactive Assistance
- Purchasing & Receiving
- QR Codes
- ROI Tracking
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Recommendations
- Record Calls
- Record Prospect Data
- Recording
- Reminders
- Remote Access/Control
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Reputation Management
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SMS Messaging
- Sales Pipeline Management
- Scheduled Messaging
- Scheduled Recording
- Scheduling
- Screen Sharing
- Single Sign On
- Softphone
- Sorts Prospects
- Speech Synthesis
- Survey Builder
- Survey/Poll Management
- Task Management
- Template Management
- Templates
- Text Scheduler
- Text-to-Win
- Third-Party Integrations
- Toll-Free Numbers
- Transactional SMS
- Two Way Audio & Video
- Two-Way Audio & Video
- Unified Communications
- Video Chat
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- VoIP
- VoIP Connection
- Voice Mail
- Voice Recognition
- Voicemail Transcription
- White Label
- Workflow Management
- Total features153
- 2-Way Messaging
- AI Copilot
- AI SMS
- AI/Machine Learning
- API
- API Integration
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Alerts/Notifications
- Archiving & Retention
- Audience Targeting
- Auto-Dialer
- Automated Attendant
- Automated Emails
- Automated Note Taking
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automated Voicemails
- Automatic Call Distribution
- Automatic Replies
- Autonomous Task Execution
- Autoresponders
- Bulk SMS
- CRM
- Calendar Management
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scoring
- Call Screening
- Call Scripting
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Types
- Call Whispering
- Callback Scheduling
- Caller ID
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Chat/Messaging
- Click-to-Call
- Collaboration Tools
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Conferencing
- Consent Management
- Contact Database
- Contact Management
- Conversation Intelligence
- Conversion Tracking
- Cross platform compatibility
- Cross-system Integration
- Customer Segmentation
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Customizable speech
- Daily Summary
- Dashboard
- Data Import/Export
- Data Management
- Deal Management
- Decision Making
- Drip Campaigns
- Dynamic Number Insertion
- Email Management
- Email Templates
- Employee Directory
- Encrypted communication
- Engagement Tracking
- Event Triggered Actions
- Fax Management
- File Sharing
- File Transfer
- For Cloud Phone Systems
- For Contact Centers
- Generative AI
- Geo-Routing
- IVR
- Information Locater
- Interaction Tracking
- Keyword Tracking
- Knowledge Base Management
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Qualification
- Link Shortening
- Local Phone Numbers
- MMS
- MMS Marketing
- Marketing Automation
- Mass Texting
- Meeting Management
- Message Personalization
- Microsoft Outlook Integration
- Mobile Access
- Mobile Alerts
- Mobile Coupons
- Mobile Keywords
- Monitoring
- Multi-Campaign
- Multi-Channel Call Attribution
- Multi-Channel Communication
- Multi-Language
- Multi-User Collaboration
- Multi-step Planning
- Multiple voice actions
- Natural Language Interaction
- Natural Language Processing
- Notes
- On-Demand Recording
- Online Voice Transmission
- Open Rate Tracking
- PBX
- Performance Management
- Performance Metrics
- Performance and Reliability
- Personalization
- Polls/Voting
- Port Existing Numbers
- Predictive Dialer
- Presentation Streaming
- Privacy, Security, and Compliance
- Proactive Assistance
- Purchasing & Receiving
- QR Codes
- ROI Tracking
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Recommendations
- Record Calls
- Record Prospect Data
- Recording
- Reminders
- Remote Access/Control
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Reputation Management
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SMS Messaging
- Sales Pipeline Management
- Scheduled Messaging
- Scheduled Recording
- Scheduling
- Screen Sharing
- Single Sign On
- Softphone
- Sorts Prospects
- Speech Synthesis
- Survey Builder
- Survey/Poll Management
- Task Management
- Template Management
- Templates
- Text Scheduler
- Text-to-Win
- Third-Party Integrations
- Toll-Free Numbers
- Transactional SMS
- Two Way Audio & Video
- Two-Way Audio & Video
- Unified Communications
- Video Chat
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- VoIP
- VoIP Connection
- Voice Mail
- Voice Recognition
- Voicemail Transcription
- White Label
- Workflow Management
Integrations
- Total integrations8
- Box
- Dropbox
- Google Workspace
- Microsoft 365
- Microsoft Outlook
- Okta
- Salesforce Platform
- Zendesk Suite
- Total integrationsN/A
- Box
- Dropbox
- Google Workspace
- Microsoft 365
- Microsoft Outlook
- Okta
- Salesforce Platform
- Zendesk Suite
