GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Nextiva vs 800.com Comparison (2026)
Add to Compare
Compare similar apps
Ringover
4.7
RingEX
4.2
3CX
4.4
Good recommendations?
Overview
Cloud-based AI customer experience platform unifying VoIP, omnichannel contact center, video, and team messaging for businesses of all.
800.com is the AI-powered business phone and call intelligence platform trusted by 45,000+ companies. Get a toll-free, local, or vanity number in minutes, with AI agents that answer 24/7, call tracking that proves ad ROI, and AI summaries on every call. From $19/mo, no contracts.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
No videos yet
Pricing
User reviews
4.6
931
5
4
3
2
1
737
102
40
10
42
- Value for money
- Ease of use
- Features
- Customer support
83%
would recommend this app4.7
372
5
4
3
2
1
303
46
15
3
5
- Value for money
- Ease of use
- Features
- Customer support
83%
would recommend this appPros
“Routine tasks — sending a multi-page fax, copying a configuration — turn into multi-hour or multi-day ordeals. If your workflow depends on faxing or on managing your own phone configuration, look elsewhere before you commit.”
CG
Chris G.
Owner
“As a moving company, communications is a big part of our daily operations, since our team is constantly coordinating with customers, drivers and internal staff”
José G.
CS manager
“I explained that I was sold the account with the understanding that all 5 of my phone numbers could use SMS at the same time.”
Bob W.
owner
Pros
“The integration tools, like the AI call companion, enhanced caller ID, and analytics dashboards, are incredibly useful, and the Inbox gives me a detailed call history for tracking every interaction.”
JP
Justin P.
Owner
“It's given my business a complete telecom solution in one place—toll-free numbers, additional phone lines, fax numbers, customizable IVR, call trees, call recording, and voicemail—so I haven't needed to piece together multiple services.”
JP
Justin P.
Owner
“The platform provides a professional business phone solution with reliable call forwarding, voicemail, and number management, making it simple to stay connected with customers from anywhere.”
HO
Habeeb O.
CEO
Cons
“I contacted support (each time I spent time with the AI agent and frustrated, would give up, ask for a live agent and be on hold for some time.”
Bob W.
owner
“Literally 20+ emails to close my account and they still charged my credit.card the momth after i closed my account.”
JS
Jason S.
President
“However, despite this, Nextiva continued charging our credit card for five additional months, without our authorization.”
JS
Joseph S.
HR Adminstrator
Cons
“There were a few features that took a little time to learn at first, especially when adjusting settings and managing call routing, but overall nothing major stood out as a problem.”
LR
Louis R.
Owner
“The main drawback is that some advanced features and integrations are limited compared to larger enterprise phone systems.”
HO
Habeeb O.
CEO
“Frustrating text verification delays, strict limits on base minutes, and surprise overage fees :))))”
JG
Jeremy G.
Partner
- Vendor responds to reviews
- Last review2 months ago
- Vendor responds to reviews
- Last review8 days ago
Key features
- Total features112
- 2-Way Messaging
- 360 Degree Feedback
- AI Copilot
- AI SMS
- AI/Machine Learning
- API
- API Integration
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Audience Targeting
- Audio Calls
- Audio/Video Recording
- Auto-Dialer
- Automated Attendant
- Automated Emails
- Automated Note Taking
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automated Voicemails
- Automatic Call Distribution
- Automatic Replies
- Autonomous Task Execution
- Autoresponders
- Benchmarking
- Bulk SMS
- CRM
- Calendar Management
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scoring
- Call Screening
- Call Scripting
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Types
- Call Whispering
- Caller ID
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Canned Responses
- Chat/Messaging
- Click-to-Call
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Compliance Management
- Computer Telephony Integration
- Conferencing
- Consent Management
- Contact Database
- Contact Management
- Content Management
- Conversation Intelligence
- Conversion Tracking
- Cross platform compatibility
- Cross-system Integration
- Customer Experience Management
- Customer Segmentation
- Customer Surveys
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Customizable speech
- Daily Summary
- Dashboard
- Data Analysis Tools
- Data Import/Export
- Data Management
- Deal Management
- Decision Making
- Drag & Drop
- Drip Campaigns
- Dynamic Number Insertion
- Email Management
- Email Marketing
- Email Templates
- Employee Coaching Tools
- Employee Directory
- Employee Recognition
- Encrypted communication
- Engagement Tracking
- Event Triggered Actions
- Fax Management
- Feedback Management
- File Sharing
- For Cloud Phone Systems
- For Contact Centers
- Gamification
- Generative AI
- Geo-Routing
- Goal Management
- Help Desk Management
- IVR
- Information Locater
- Interaction Tracking
- Keyword Tracking
- Knowledge Base Management
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Qualification
- Link Shortening
- Live Chat
- Live Results Sharing
- Local Phone Numbers
- MMS
- MMS Marketing
- Marketing Automation
- Mass Texting
- Meeting Management
- Message Personalization
- Mobile Access
- Mobile Alerts
- Mobile Coupons
- Mobile Keywords
- Mobile Survey
- Monitoring
- Multi-Campaign
- Multi-Channel Call Attribution
- Multi-Channel Communication
- Multi-Channel Distribution
- Multi-Language
- Multi-User Collaboration
- Multi-step Planning
- Multiple voice actions
- Natural Language Interaction
- Natural Language Processing
- Notes
- Offline Form
- Offline Response Collection
- Online Polling
- Online Voice Transmission
- Open Rate Tracking
- PBX
- Performance Management
- Performance Metrics
- Performance and Reliability
- Personalization
- Polls/Voting
- Port Existing Numbers
- Post Scheduling
- Predictive Dialer
- Privacy, Security, and Compliance
- Proactive Assistance
- Proactive Chat
- QR Codes
- Quality Management
- Question Library
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Recommendations
- Record Calls
- Record Prospect Data
- Reminders
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Reputation Management
- Response Validation
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Scheduled Messaging
- Screen Sharing
- Sentiment Analysis
- Skip Logic
- Social Media Monitoring
- Sorts Prospects
- Speech Synthesis
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Task Management
- Template Management
- Templates
- Text Scheduler
- Text-to-Win
- Third-Party Integrations
- Toll-Free Numbers
- Transactional SMS
- Transcripts/Chat History
- Transfers/Routing
- Two Way Audio & Video
- URL Customization
- Unified Communications
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- Virtual Voicemail
- VoIP
- VoIP Connection
- Voice Mail
- Voice Recognition
- Voicemail Transcription
- White Label
- Workflow Automation
- Workflow Management
- Workforce Management
- Total features153
- 2-Way Messaging
- 360 Degree Feedback
- AI Copilot
- AI SMS
- AI/Machine Learning
- API
- API Integration
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Audience Targeting
- Audio Calls
- Audio/Video Recording
- Auto-Dialer
- Automated Attendant
- Automated Emails
- Automated Note Taking
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automated Voicemails
- Automatic Call Distribution
- Automatic Replies
- Autonomous Task Execution
- Autoresponders
- Benchmarking
- Bulk SMS
- CRM
- Calendar Management
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scoring
- Call Screening
- Call Scripting
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Types
- Call Whispering
- Caller ID
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Canned Responses
- Chat/Messaging
- Click-to-Call
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Compliance Management
- Computer Telephony Integration
- Conferencing
- Consent Management
- Contact Database
- Contact Management
- Content Management
- Conversation Intelligence
- Conversion Tracking
- Cross platform compatibility
- Cross-system Integration
- Customer Experience Management
- Customer Segmentation
- Customer Surveys
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Customizable speech
- Daily Summary
- Dashboard
- Data Analysis Tools
- Data Import/Export
- Data Management
- Deal Management
- Decision Making
- Drag & Drop
- Drip Campaigns
- Dynamic Number Insertion
- Email Management
- Email Marketing
- Email Templates
- Employee Coaching Tools
- Employee Directory
- Employee Recognition
- Encrypted communication
- Engagement Tracking
- Event Triggered Actions
- Fax Management
- Feedback Management
- File Sharing
- For Cloud Phone Systems
- For Contact Centers
- Gamification
- Generative AI
- Geo-Routing
- Goal Management
- Help Desk Management
- IVR
- Information Locater
- Interaction Tracking
- Keyword Tracking
- Knowledge Base Management
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Qualification
- Link Shortening
- Live Chat
- Live Results Sharing
- Local Phone Numbers
- MMS
- MMS Marketing
- Marketing Automation
- Mass Texting
- Meeting Management
- Message Personalization
- Mobile Access
- Mobile Alerts
- Mobile Coupons
- Mobile Keywords
- Mobile Survey
- Monitoring
- Multi-Campaign
- Multi-Channel Call Attribution
- Multi-Channel Communication
- Multi-Channel Distribution
- Multi-Language
- Multi-User Collaboration
- Multi-step Planning
- Multiple voice actions
- Natural Language Interaction
- Natural Language Processing
- Notes
- Offline Form
- Offline Response Collection
- Online Polling
- Online Voice Transmission
- Open Rate Tracking
- PBX
- Performance Management
- Performance Metrics
- Performance and Reliability
- Personalization
- Polls/Voting
- Port Existing Numbers
- Post Scheduling
- Predictive Dialer
- Privacy, Security, and Compliance
- Proactive Assistance
- Proactive Chat
- QR Codes
- Quality Management
- Question Library
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Recommendations
- Record Calls
- Record Prospect Data
- Reminders
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Reputation Management
- Response Validation
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Scheduled Messaging
- Screen Sharing
- Sentiment Analysis
- Skip Logic
- Social Media Monitoring
- Sorts Prospects
- Speech Synthesis
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Task Management
- Template Management
- Templates
- Text Scheduler
- Text-to-Win
- Third-Party Integrations
- Toll-Free Numbers
- Transactional SMS
- Transcripts/Chat History
- Transfers/Routing
- Two Way Audio & Video
- URL Customization
- Unified Communications
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- Virtual Voicemail
- VoIP
- VoIP Connection
- Voice Mail
- Voice Recognition
- Voicemail Transcription
- White Label
- Workflow Automation
- Workflow Management
- Workforce Management
Integrations
- Total integrations12
- ActiveCampaign
- CallRevu
- Gong
- Google Contacts
- HubSpot Marketing Hub
- HubSpot Sales Hub
- Microsoft Access
- Microsoft Outlook
- Microsoft Teams
- Salesforce Sales Cloud
- Zoho CRM
- Zoho Calendar
- Total integrationsN/A
- ActiveCampaign
- CallRevu
- Gong
- Google Contacts
- HubSpot Marketing Hub
- HubSpot Sales Hub
- Microsoft Access
- Microsoft Outlook
- Microsoft Teams
- Salesforce Sales Cloud
- Zoho CRM
- Zoho Calendar
