RingEX vs Intermedia Unite

Ringover

800.com

Nextiva

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

800.com is the AI-powered business phone and call intelligence platform trusted by 45,000+ companies. Get a toll-free, local, or vanity number in minutes, with AI agents that answer 24/7, call tracking that proves ad ROI, and AI summaries on every call. From $19/mo, no contracts.

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

After getting nowhere with support, we made adjustments ourselves and were able to successfully obtain 10DLC approval without any assistance from RingCentral, directly contradicting what we had been told.

So much more than a business phone. Meet the phone system of the future. Set up in minutes and never drop a call again.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Notifications

Archiving & Retention

Auto-Dialer

Automated Attendant

Automated Routing

Automatic Call Distribution

Calendar Management

Callback Scheduling

Call Center Management

Call Conferencing

Caller ID

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Reporting

Call Routing

Call Screening

Call Tracking

Call Tracking Metrics

Call Transfer

Chat/Messaging

Collaboration Tools

Communication Management

Computer Telephony Integration

Conferencing

Contact Management

Dashboard

Employee Directory

Event Triggered Actions

Fax Management

File Sharing

File Transfer

For Cloud Phone Systems

Microsoft Outlook Integration

Mobile Access

Monitoring

Multi-Channel Communication

Multi-User Collaboration

On-Demand Recording

Online Voice Transmission

Predictive Dialer

Presentation Streaming

Purchasing & Receiving

Recording

Remote Access/Control

Reporting/Analytics

Reporting & Statistics

Ring Groups

Role-Based Permissions

Scheduled Recording

Scheduling

Screen Sharing

Single Sign On

SIP Trunking

SMS Messaging

Softphone

Third-Party Integrations

Two Way Audio & Video

Two-Way Audio & Video

Unified Communications

Video Chat

Video Conferencing

Virtual Call Center

Virtual Extensions

Voice Mail

Voicemail Transcription

VoIP

VoIP Connection

Reviews for RingEX come from a wide variety of industries, including real estate (7% of reviewers), hospital & health care (6%), and insurance (6%). The most frequent use case for RingEX cited by reviewers is business phone systems (43% of reviewers).

Users and use cases

Reviewers appreciate RingEX’s comprehensive features and integrations at a competitive price, and some users say it is affordable for startups. However, some reviewers find it expensive for larger teams and report extra charges can add up quickly.

Value for money

RingEX is a business phone systems solution offering key features such as voice mail, VoIP connection, mobile access, call transfer, call routing, and call recording, among others.

RingEX

Web-based

iPhone

Linux

Android

Windows

iPad

8x8 Work

Vonage Business Communications

Microsoft Teams

Grasshopper

Zoom Phone

Ooma Office

Google Voice

CloudTalk

GoTo Connect

Zoom Workplace

Dialpad

Aircall

MiVoice Business Solution

Twilio

Core

Advanced

Ultra

Dependence on internet stability

59% of reviewers feel negative about RingCentral’s reliance on internet connection. Users say that call quality and overall service are heavily dependent on having a strong, stable internet connection. Some reviewers report that outages, slow speeds, or unstable Wi-Fi result in dropped calls, static, or complete service loss. They find this particularly challenging for remote work or in areas with unreliable internet, noting that connectivity issues can disrupt business operations and customer service.

Cumbersome user account management

Regional Manager

The platform feels very dated and it was difficult to navigate the system settings to add new users.

Engenheiro de software

The login page do not work for me on Google Chrome, the Android App does not have the option to configure with email/password for the SAML logon, just with biometrics and QR Code, which are options that are not allowed by my company.

47% of reviewers feel negative about RingCentral’s user account management. Some users report that the admin interface is unintuitive and difficult to navigate, making tasks like adding or removing users, configuring settings, or managing licenses challenging. Reviewers mention issues with login processes, session expirations, and limitations on user roles. They find that simple administrative tasks often require contacting support, which slows down operations and complicates account oversight, especially for organizations with multiple users.

Complicated sales and billing practices

57% of reviewers feel negative about RingCentral’s sales and billing processes. Some users report frustration with auto-renewing contracts, hidden fees, and unexpected price increases. Reviewers indicate that canceling or modifying service is difficult, often requiring lengthy calls with support or account managers. Many users say they experience poor communication from sales and billing teams, confusing invoices, and aggressive upselling. They feel these practices create unnecessary stress and make managing accounts more burdensome.

Inconsistent call reliability

68% of reviewers feel negative about RingCentral’s call quality. Some users report dropped calls, static, delays, and missed notifications, which they say impact business communication. Reviewers mention issues with transferring calls, international call reliability, and inconsistent call logging. Many users express frustration with the need for frequent troubleshooting and the negative effect on customer interactions. They feel that call reliability is critical for their operations, and ongoing problems undermine confidence in the system.

Frequent bugs and glitches

Intake

The app most of the time works very slow, and is not just in my computer because my colleagues has the same issue.

72% of reviewers feel negative about RingCentral’s bugs and issues. Some users report frequent app crashes, glitches with notifications, and lag in updates across devices. Reviewers indicate that technical problems like freezing, slow performance, and inconsistent functionality disrupt daily operations. Many users say troubleshooting is time-consuming, with support often unable to resolve issues promptly. They find that updates sometimes introduce new problems, and recurring bugs can affect reliability, leading to frustration and lost productivity.

Robust integration capabilities

Reservation Manager

We love how RingCentral  MVP integrates with various tools, such as Google  Microsoft 365 which our business uses daily.

87% of reviewers feel positive about RingCentral’s integrations. Reviewers indicate that the platform connects smoothly with widely used business tools such as CRM systems, Google Workspace, Microsoft 365, and Salesforce. Some users say integrations help automate workflows and centralize communication, reducing manual tasks. They appreciate the ease of setup and the ability to manage multiple tools from a single interface. Many users find that integration options enhance productivity and allow teams to work more efficiently within their existing software ecosystems.

Unified communication tools

Sales Manager 

I like that I can communicate through chats and my teams as well as hold conference calls.

Website designer

You can also have private chats with with one or more people, then turn that chat into a team of you determine that world be beneficial.

89% of reviewers feel positive about RingCentral’s communication features. Some users report that having messaging, calls, and video conferencing unified in one platform improves internal and external communication. Reviewers appreciate instant messaging, file sharing, and the ability to create team chats for targeted discussions. They find that communication is seamless across remote and in-office teams, with secure protocols providing peace of mind. Many users say the platform streamlines workflows, keeps conversations organized, and supports collaboration regardless of location.

Streamlined team collaboration

Listing Coordinator 

It makes our team organized and flawlessly coordinated with clients.

Occupational Therapist

We use this product at our office to help with communicating and staying in touch with our team members.

87% of reviewers feel positive about RingCentral’s team collaboration features. Users say the platform enables real-time communication and file sharing, making it easier for remote and distributed teams to stay connected. Some reviewers appreciate the ability to manage calls, messages, and meetings in one place, as well as the seamless onboarding of new team members. They report that features like shared lines, group chats, and activity tracking help teams stay organized and accountable, regardless of team size or location.

Flexible diGital faxing options

90% of reviewers feel positive about RingCentral’s faxing capabilities. Users think the ability to send and receive faxes from any device—desktop, mobile, or email—is a major benefit, eliminating the need for traditional fax machines. Some reviewers appreciate features like secure document handling, customizable cover letters, and instant notifications for fax status. They find it valuable that faxes can be managed alongside calls and texts in one app, which saves time and supports businesses still reliant on fax communication without extra equipment or costs.

We chose RingCentral specifically for SMS/texting to support customer communication as a licensed independent insurance agency, and we were clear about our business model and use case before signing the contract.

Sales

One thing that stand out to me about using ringEX is the ability to see the number of calls made, also the ability to disposition each call, letting me know if I didn’t get ahold of the person.

On multiple occasions, we had to follow up 2–3 times to receive a response, including from our assigned account representative, and have submitted technical questions that went unanswered and are still unanswered.

Pre Litigation Legal Assistant

It allows you to have a single phone number, without having to switch between different numbers.

After onboarding, we were then told by multiple representatives across different departments that our business model was categorically disallowed for 10DLC and that there was no viable path to approval.

Sales Development Rep

We are currenly using Ringcentral to manage outbound and inbound calls along with text messages, our admin was able to setup call queues that are used for different sources of leads, we can shadow other rep calls and it now has an option for automated notes from live calls.

At no point during the sales process were we informed of any limitation or risk that our business type might not be eligible for 10DLC approval.

HR and Operations Analyst

The idea of just being able to have a secondary phone on your computer versus a physical phone is so helpful!

My personal experience with RingEx on my work computer is that I noticed some Lag in my calls, that was a consistent issue with ringEX on my work Computer.

VP Operations

stars because the system needs to integrate a global address feature that can be populated by admins without uploading archaic lists of external contacts (which is very difficult and not intuitive).  

Office Manager

The sales team will reach out to you numerous times any time you ask about a change at all to your account.

Administrator

I travel a lot so not needing to lug around a phone is great. And when I am on the go I never miss a call.

Lack of transparency around required features and pricing

The price is great and we are able to add new numbers for a very small price.

Presales Engineer

It looks like the video quality is only 720p whereas some of the other vendors offer 4K.

Owner

The pricing structure also allow us to get a great value for our business phones.

It's fast, simple, and helps you stay connected in many ways.

Brokerage Operations Associate

We use RingEX and Ring Central for all of our phone calls and meetings with customers.

The mobile app remains reliably active with no missed calls or notifications

Improving the call transcription process would significantly enhance our record-keeping and customer communication.

Manager

Recruitment Manager

One of the greatest perks is that you can use a single number to make calls worldwide, or even obtain a new number to expand your business across different countries like the USA, UK, and more, all from comfort.

IT Administrator

Auto call recording, the phone app for desktop and mobile as well as being able to see in real time call status of colleagues is a key to this program.  

The versatility of RingCentral is unmatched — I can effortlessly send bulk texts, schedule meetings, and make calls all in one place. Plus, what really sets it apart is its ability to verify if the numbers I'm texting are accurate.

We would have made a different decision had this information been disclosed prior to signing.

Unrestricted complimentary calls within the United States and Canada, Text transcription of voicemail messages, Global telephone communication, as well as Conferencing facilities.

Chief Operations Officer

Ring Central is a helpful phone system for our business to manage leads and staff

I am very pleased with the VOIP service RingEx provides my small business.

IT Manager

Further to this, it is not possible to test a 'what-if' after you are done programming (for example what-if a call comes in on X and they do Y where does the call get routed) leaving you to deploy into production and potentially cause downtime or issues.

RingEX is very easy to use with a intuitive interface making phone calls and sending faxes very simple.

Partner

I like that the system includes texting because many of our clients prefer text to email so we can still use the business line for text communication with these clients.

Director of Information Systems

That functionality within the app as well as on the desk phone makes my life easier with all the incorrect calls that are routed to my desk by others.

The range of features, such as call routing and voicemail transcription, greatly improved our efficiency and productivity.

I would like it to be a little easier to get it to transcribe the calls for future reference.

Quality Control Trainer

Have no issues, connects quickly, records and sends reports in instant and no other issues Ive experienced since have been using it for auditing purposes and some calls I make

It is a great way to keep everything all in one place for our external communications.

cost and lack of web based support when porting into RC

Head Of Integrated Search And Data Performance

Our office used RingCentral for all it's telephony (calls, text, voice mail) needs for over 3 years.

RingEX vs Intermedia Unite Comparison (2026)

RingEX

Intermedia Unite

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives