We integrated SendHub with our in-house CRM system. We can now text our customers directly from our CRM and track their responses. We can also capture our sales reps use of the system and make sure that they're putting it to best use.
SendHub makes SMS integration easy and straightforward. The system has an easy to understand API interface that is well documented.
One option I saw in other SMS systems that was not available in SendHub was to flag a message thread as "completed." That would have given use the option to scrape threads to be removed from our sales reps phones. But it's a small item.
Likelihood to recommend: 8/10
We were looking for a way to offer overtime opportunities on a fair and equitable basis and then be allowed to preserve and track who received what and when. I was a plus the sendhub also allowed the creation for groups.
Able to disseminate important information to specific groups quickly. Also able to track messages sent. Also like how recipients cant reply to the entire group.
Unable to restrict users who share the same line from modifying set groups. I wish there was a feature that allowed roles/permissions. In messages, I wish the box didn't default to "press enter to send". We don't use voice minutes and wish that would reduce the cost.
Likelihood to recommend: 10/10
The system works OK until the moment when you actually need to take a look at the results/responses received.
SendHub has a 24 hour delay in their system for downloading the data. You also can't download all responses (e.g. STOP responses are not included). The only time to get your data in real time and with all responses included is to pay an extra fee and make a special request. Stay away!
Likelihood to recommend: 0/10
We are using SendHub for contesting with our radio stations.
The software is fairly easy to use but their customer support is excellent and very quick to respond. When I have asked questions or made mistakes, both customer support and the salesperson who helped me will respond with answers.
I really haven’t had any issues with the software itself. My only problems have been lack of knowledge of sending SMS on my end, but we are learning.
Likelihood to recommend: 9/10
I've used this software in multiple organizations because of the ease of use and wonderful customer service. Every time I've contacted customer service, my problem is solved quickly and everyone I've interacted with is incredibly friendly. I've also had a custom account and set up with a dedicated account manager who is reliable, accessible, and supportive. In terms of the software itself, we need something to be able to easily send lots of text messages and this definitely fits the bill. I've had to train many people on how to use SendHub and it's very user-friendly, intuitive, and easy to learn. As a manager, I also enjoy being able to sign in as other users so I can see the text conversations my team is having.
The only downside so far has been that Sendhub doesn't yet integrate with our CRM so we miss out on some of those efficiencies. That being said, for our budget, I think SEndhub is a great choice because we are currently unable to allocate a ton of money towards software that might integrate with a CRM but be more expensive. Sendhub feels like an excellent value and we have been able to work around the lack of integration so far.
Likelihood to recommend: 9/10
SendHub offers a wide range of pricing plans to meet the needs of a variety teams.
We offer a free 14 day trial on all of our plans.
-Starter (2,000 SMS)
$36.62/ per line, per month billed annually
or $39.95/per line, per month, billed monthly
-Basic (4,000 SMS)
$64.12/ per line, per month billed annually
or $69.95/ per line, per month, billed monthly
We offer SMS only plans and custom plans to accommodate all needs and budgets. Please contact us for more information.
An all-in-one solution for business calls and messaging, SendHub allows modern teams to communicate seamlessly across all devices. Through its cloud-based mobile applications for iOS and Android, SendHub offers features such as SMS, voice calls, file transfers, and conference calling. The solution is able to accommodate a variety of use cases, including text and voice calling, without requiring teams to adopt any new hardware.
SendHub was developed for small teams and organizations that wanted professional phone systems without the exorbitant costs associated with traditional business telephone solutions. SendHub boasts superior voice quality, when compared to competing vendors, along with an easy-to-use setup that involves no installation or hardware rentals.
SendHub is a calling and messaging solution for businesses that with a mobile focus. Businesses that use SendHub are provided with local or toll-free telephone numbers, which are routed to their employees’ personal cell phones. SendHub also offers a number of advanced communication features, including custom greetings, professional SMS messaging, transcribed voicemails, conference calling, collaboration, and usage analytics. File sharing features make it possible for users to send PDF and Office documents, among many other file types, to their colleagues via text message.
As an all-in-one communication solution, SendHub makes it easier for small modern businesses to eliminate their existing, cumbersome landline systems. This benefits businesses by helping them save money and increase efficiencies. SendHub’s mobile focus means that users can run their entire business phone systems through its mobile apps, with all the features of traditional landline solutions and none of the installation headaches or unexpected hardware expenses.
SendHub turns cell phones into business telephone lines, with call routing, custom greetings, and even office hour information provided to callers. Essentially, professionals who use SendHub can put their desktop phones in their pockets, and they can receive calls whether they’re inside or outside the office.
Once you’ve downloaded the SendHub mobile app, you can make and receive business calls on a dedicated phone line. Any calls that customers or clients make to your dedicated business number are routed to your smartphone. In the event that you’re unavailable, callers will hear a custom greeting with detailed information about how best to contact your office. Callers will have the option to send a text message, as well.
SendHub is all about keeping conversations organized. Using threaded conversations, professionals are better able to stay on top of lengthy discussions, and particularly those that involve multiple parties.
When you open up the SendHub app on your smartphone, you’ll see all team communication, including SMS (text), voice calls, files, and conference calls located together in one place. Scroll through threaded conversations before picking up where the last person left off. A single conversation can include multiple forms of communication.
With SendHub, you can get multiple people involved on a call. Using the conference calling feature, users can loop in colleagues, clients, and even sales leads when having relevant conversations.
Open up a new conference call on the SendHub mobile app and dial in to the provided conference line (with a PIN number). You can invite participants via email or SMS, even if they aren’t using SendHub’s app. SendHub also makes it easy to copy the necessary information for use outside of the application.
Contact sharing and unified databases are critical for professional teams that need to share information. Contact databases are accessible from within SendHub’s mobile app, and stored securely in the cloud, which means users don’t have to worry about losing their contacts if they should ever misplace their smartphones.
View the contact database for your account by clicking on the Contacts button. You can search for contacts by name or scroll through your list of contacts alphabetically. SendHub also provides you with a way to “star” the contacts you communicate with most frequently.
SendHub does not integrate with third-party applications.
SendHub offers 14-day free trials on all plans. Starter plans cost $14.99 per month, or $11.99 with annual billing. Business plans cost $24.99 per month, or $19.99 with annual billing. SendHub offers custom pricing for Business SMS.