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TextUs vs Text Request Comparison (2026)

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TextUs

Text Request

Overview

TextUs is a business-class text messaging platform specifically for inside sales, recruiting & customer service teams, with desktop texting and CRM integration

Upgrade your business number with SMS scheduling, appointment reminders, and more using the best texting software for small businesses.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No videos yet

Pricing

Starting from

299

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

47.99

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.7

126

100

Value for money

Ease of use

Features

Customer support

88%

would recommend this app

4.6

1.1K

854

257

Value for money

Ease of use

Features

Customer support

77%

would recommend this app

Pros

“Overall, I think it's a great product. While there are some weird bugs and glitches, the customer service and support was top notch”

Joe R.

It director

“Gave amazing suggestions on what to put in the messages and allowed me to send to a huge group of people at once.”

Desiree G.

Peer Support Worker

“I like the mass texting option and making text templates.”

Sisi K.

Contract Specialist

Pros

“The ability to quickly and effectively reach associates, streamlines communication, ensuring messages are delivered and received in real-time.”

Erica R.

Recruiter

“I like that Text Request allows me to communicate with all of our patients and that it helps to break down language barriers.”

Sarah S.

Patient Services Coordinator

“Text Request had made my first office job easy to accommodate to as communication is what keeps a facility moving forward, and text request has done nothing but give us the ability to move forward stronger.”

Emily S.

People Services Specialist

Cons

“It keeps the records and threads you don't need anymore, making it easy to choose the wrong number for the same person if you were not paying attention.”

Sisi K.

Contract Specialist

“I didn't like that I couldn't send long form video or that sometimes on wifi, I couldn't get great reception.”

Quantieshia B.

Foundr CEO

“You can not use your regular phone number and it is very clunky.”

Blake D.

Trades specialist

Cons

“The bad thing is that it does not refresh automatically when making a change and sometimes it freezes when I use copy and paste on several open pages.”

gerardo p.

AGENT SALES

“I normally tell students to text me when they need help, but with TextRequests notification issues, I have had to resort to having them call me, which makes juggling multiple conversations very difficult.”

Jacob C.

Instructor

“I am also not a fan of the incoming message notification chime ( it does sound off until you open the platform, which is a good thing), it does not always sound and there have been many occasions that I missed or was too late responding to messages because I received no notification.”

Mellissa C.

Instructor