This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

TextUs

SMS platform for sales, recruiting & customer service teams

see alternatives

TextUs Pricing, Features, Reviews and Alternatives

TextUs product overview

Price starts from

$

250

/momonth

What is TextUs?

TextUs is a cloud-based text messaging platform designed for inside sales, recruiting and customer service teams to communicate with leads, candidates, and customers. The solution enables users to send and manage text messages from desktop and mobile devices, with a web app and extension for Google Chrome, and native mobile apps for Android and iOS. Users can also text-enable existing phone numbers and integrate the software with their customer relationship management (CRM) systems.

Key benefits of using TextUs

  • Existing phone numbers can be text-enabled, and users can send and manage texts from any desktop or mobile device.

  • Group broadcasts can be sent to up to 250 contacts simultaneously, using message templates and name merge, with responses automatically converted into one-to-one conversations.

  • Integrations with Salesforce, Bullhorn, erecruit, and other platforms allow users to incorporate text messaging in their CRM workflow.

  • Customizable message templates, A/B message testing, and response-rate tracking enable users to optimize messages and response results.

  • A line graph of messages sent over time gives users insight into several KPIs, including the number of messages sent, received, delivered, bounced, and the number of responses within 24 hours after sending.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Chat
    Knowledge Base

    Training options

    In Person
    Documentation
    Webinars
    Videos
    Live Online

    TextUs pricing information

    Value for money

    4.9

    /5

    104

    Price starts from

    $

    250

    /momonth

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    TextUs features

    Functionality

    4.6

    /5

    104
    Total Features18 3 categories

    Most valued features by users

    API
    Alerts/Notifications
    Reporting & Statistics
    Contact Management
    Customizable Branding
    Customizable Templates
    Data Import/Export
    Real Time Notifications

    Functionality contenders

    TextUs users reviews

    Overall rating

    4.8

    /5

    104

    Positive reviews

    95%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.38/10
    Rating distribution

    5

    4

    3

    2

    1

    88

    11

    4

    1

    0

    Pros
    Also, the customer service has always been fantastic. Even after making the switch to Next Textus, customer service has really been fantastic (thankfully, that didn't change).

    SF

    Shannon F.

    They're highly skilled and incredibly attentive people that put our success at the forefront of what they do and we're incredibly grateful to be working with them in a professional capacity.

    DT

    Dan T.

    Overall, TextUs is perfect for the users looking for a software that is less complicated yet useful functionalities. It is simply useful simple software.

    BG

    Bienvenido G.

    Cons
    If you selected the wrong number that you wanted, you couldn't go back and you were stuck with it for the duration.

    AL

    Ash-Lee J.

    It is ridiculous, even though it is meant for serious business people.

    AR

    Anonymous Reviewer

    The app was difficult to track for metrics as it did not communicate with our internal CRM at the time.

    AR

    Anonymous Reviewer

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Effective & easy product for recruiting in the staffing industry & Tech Support is ALWAYS helpful

    Reviewed 3 years ago
    Pros

    The text blasts - Accessing so many people at 1 time. Customer Service - They are always available really quickly through a chat feature and guide me on how to fix an issue OR answer a simple question. They're also really friendly. Features - scheduling texts for the future, personalizing messages in blasts to include first name of contact, analytics to review it's effectiveness. Just awesome.

    Cons

    I can't write more than 140 characters in a text blast and the personalized first name feature takes up 22 of those characters. Sending too many blasts in 1 day or at a time delays our messages from being received immediately, but that may have to do more with the cell phone providers than textus.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Game Changer

    Reviewed a year ago

    Identifying text-able numbers and engaging with candidates in their preferred method has increased our candidate satisfaction and retention. The ease of the platform's use has also made training efficient with tutorials and examples abundant for end-users to educate themselves on best practice, tips and tools to help them reach their sales goals.

    Pros

    The support team is, by far and away, one of the best I've encountered when developing our tech stack. They are always prompt and communicative, no matter which representative you get! We've been working with the new TextUs Next platform since January and could not be happier with our results. Our scalability and volume have never been greater and TextUs has been an integral part in facilitating more responsive, customer-centric communication. The ease of deployment for one or several users is just a quick support chat away. Could not be happier with the product and what is has done for our business.

    Cons

    The development of 'groups' could stand a bit more attention to facilitate an easier end-user experience. However, this is a VERY minute detail for a newer development of the platform. Like everything else with TextUs, it will only get better with time!

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great app for small business owners

    Reviewed 2 months ago
    Pros

    One of my favorite things about this software is that I’m able to send a mass text message to my clients. This is a great way for me to inform them on any current promotions or product launches.

    Cons

    As much as I loved this software, it is difficult to say what I didn’t like about it. Just like any app, sometimes it freezes or crash. It could be an issue on my end. So to me it’s not a big deal

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend4/10

    Share this review:

    Do not change to Next Textus if currently using Textus

    Reviewed 2 years ago

    LOVED the standard Textus. Don't "upgrade" unless there are specific features you are looking for that Next Textus provides. For ease of use and multiple users, Next Textus doesn't come anywhere near the great experience we ALWAYS had with the standard Textus. It is far more time consuming now that they made it "individualized".. I wish they had the option to go back, whereas with my company that is the decision they made, but would be great if it weren't "all or nothing". I think it's great if you are an individual user having individual conversations that only you are reading and answering, but if you are in an environment where everyone in the office can and does answer incoming texts (for better response time and customer service), it is simply frustrating now.

    Pros

    I loved Textus because it was so user friendly and everyone in my office could jump in and see each conversation and make sure that we were giving the correct information. Also, the customer service has always been fantastic. Even after making the switch to Next Textus, customer service has really been fantastic (thankfully, that didn't change)

    Cons

    They took something that was sooooo user friendly and easy and made it far too time consuming and with virtually zero ease of use. I can see if they were trying to make conversations more private, but now half of my office doesn't know what anyone else is doing unless they change their parameters to open and if someone responds, you have to know where to look and it doesn't update and kicks you off the mobile app, that never had issues (that we knew of)

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great Product, Great Service

    Reviewed 2 months ago

    Great!

    Pros

    TextUs is extremely user friendly. Their customer support is one of the best I have ever seen. I love that you can create templates. My job has a lot of similar responses coming from the people I text so it is super convenient to have the templates to save me time when needed.

    Cons

    They are constantly improving their product, which occasionally will create bugs and slow down loading times, but they are always aware and have a link that displays if there are any known system issues they are having and will update you on the status of the issues.

    TextUs FAQs and common questions

    TextUs has the following pricing plans:
    Starting from: $250.00/month
    Pricing model: Subscription
    Free Trial: Available


    TextUs has the following typical customers:
    Large Enterprises, Mid Size Business, Non Profit, Small Business


    TextUs supports the following languages:
    English


    TextUs supports the following devices:
    Android, iPhone


    No, TextUs does not have an API available.


    TextUs integrates with the following applications:
    JobDiva, Bullhorn, Salesforce Sales Cloud, Bullhorn for Salesforce, HubSpot CRM


    TextUs offers the following support options:
    Email/Help Desk, Chat, Knowledge Base

    Most popular TextUs comparisons

    TextUsvsDialMyCalls
    TextUsvsAvaza

    Related categories