TextUs Pricing, Features, Reviews & Comparison of Alternatives

TextUs

SMS platform for sales, recruiting & customer service teams

4.83/5 (54 reviews)

TextUs overview

TextUs is a cloud-based text messaging platform designed for inside sales, recruiting and customer service teams to communicate with leads, candidates, and customers. The solution enables users to send and manage text messages from desktop and mobile devices, with a web app and extension for Google Chrome, and native mobile apps for Android and iOS. Users can also text-enable existing phone numbers and integrate the software with their customer relationship management (CRM) systems.

TextUs allows users to send group broadcast messages to up to 250 contacts simultaneously. Name merged message templates can be used to send personalized messages to multiple contacts, and responses are automatically converted into one-to-one conversations. A/B testing enables the optimization of message templates, and users can track response rates to measure results. Contact spreadsheets can be uploaded to TextUs using the drag-and-drop uploader, and the automatic reverse phone number lookup ensures that messages are being sent to mobile numbers.

Multi-user login enables the management of conversations by multiple users, from the same phone number. TextUs also allows users to claim conversations to prevent duplicated responses, and SMS to email forwarding ensures that users never miss a message when they are offline. Auto reply can also be used to answer incoming messages whenever users are busy or offline, and multiple business signatures can be created and automatically added to sent messages. TextUs’s analytics and reports include a chart of messages over time, which displays multiple KPIs including the number of messages sent, received, delivered, bounced, and responded to within a set timeframe.
www.textus.com

Pricing

Starting from
$500/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
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TextUs reviews

Value for money
Features
Ease of use
Customer support
  4.9
  4.8
  4.9
  4.8
Carol Gutierrez

Effective & easy product for recruiting in the staffing industry & Tech Support is ALWAYS helpful

Used daily for 1-2 years
Reviewed 2018-07-27
Review Source: Capterra

The text blasts - Accessing so many people at 1 time. Customer Service - They are always available really quickly through a chat feature and guide me on how to fix an issue OR answer a simple question. They're also really friendly. Features - scheduling texts for the future, personalizing messages in blasts to include first name of contact, analytics to review it's effectiveness. Just awesome.

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Anonymous

Reaching the unreachable

Used daily for 6-12 months
Reviewed 2018-09-01
Review Source: Capterra

Overall, this application is a game changer for us in communication and reaching out with the right people for the right opportunities. 1. Using textus for us recuiters, making the imposaible possible. Traditional calling and emailing no longer works, specially with people who is working 2 jobs at a time. So by having a chance to text people, you get to reach out with more candidates and jobless candidates. 2. Integration with the ATS thatos setup with our firm is also a big thing. You get to ensure the accuracy of documentation and interaction with each candidates 3. Get to confirm the effectivity if this tools with the set statistics in the application

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Anonymous

Next Level Communications

Used daily for 2+ years
Reviewed 2018-10-29
Review Source: Capterra

In staffing, the phone call has long been the communications medium of choice. The text message has quickly replaced a call as the most effective method as well and a means of getting a much higher percentage of response from our candidates.The admin panel allows us to carry on multiple conversations at the same time without confusion as to which discussion thread you are replying to.

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Brandi Johnson

I have always had a pleasant experience with any customer service representative I have reached.

Used daily for 2+ years
Reviewed 2018-07-30
Review Source: Capterra

We get the ability to reach out to anyone in a moments notice. I love the ease of use. I love the App. It is effective and easy. In this age of mobile devices texting is about the best way to get anyone quickly. We are able to reach a large number of people with just a little time put in.

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Anonymous

Is TextUs really helpful to recruiters?

Used daily for 1-2 years
Reviewed 2018-09-26
Review Source: Capterra

I've been using TextUs since I started recruiting and this tool is my bestfriend. Without it i think my recruiting life is incomplete.I really like the interface of TextUs it is very easy to use. You can save contacts especially for recruiters like me so that I can track my candidates. It also has a feature where you can send in groups and of course templates to make the recruiters life easier.And of course you can send unlimited text who doesn't want that?

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TextUs pricing

Starting from
$500/month
Pricing options
Free trial
Subscription
View Pricing Plans

Starter Team: $500 per business, per month - up to 3 numbers.
Pro Team: $1000 per business, per month - up to 10 numbers.
Premium Team: $2000 per business, per month - up to 25 numbers.
Enterprise Team plans are also available.

TextUs features

API
Automatic Notifications
CRM Integration
Receiving
Reporting & Statistics
SMS Integration

Activity Dashboard (55 other apps)
Call Monitoring (51 other apps)
Call Recording (75 other apps)
Call Reporting (48 other apps)
Call Routing (55 other apps)
Call Transfer (55 other apps)
Caller ID (54 other apps)
Chat (69 other apps)
Conferencing (65 other apps)
Instant Messaging (53 other apps)
Live / Video Conferencing (46 other apps)
Monitoring (49 other apps)
Third Party Integration (66 other apps)
Voice Mail (48 other apps)

Category Leaders ranking

Reviews
Integrations
Mobile
Functionality
Security

#12 in Instant Messaging & Chat

View full ranking
36
10
2
13
11

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

TextUs also features in these categories:

Additional information for TextUs

Key features of TextUs

  • White label branding
  • Shortcut messages
  • Transfers / routing
  • Message templates
  • Group broadcast messages
  • Scheduled messages
  • Auto reply
  • Personalization merge fields
  • Contact spreadsheet uploads
  • Emojis
  • Message signatures
  • Conversation prioritizing
  • Contact tags
  • Message delivery status
  • Multi-user numbers
  • Incoming message notifications
  • Conversation claiming
  • SMS-to-email forwarding
  • Conversion flagging
  • Drag-and-drop contact upload
  • Two-way messaging
  • Auto-reverse phone number lookup
  • API
  • Text messaging analytics
View All Features

Benefits

Existing phone numbers can be text-enabled, and users can send and manage texts from any desktop or mobile device.

Group broadcasts can be sent to up to 250 contacts simultaneously, using message templates and name merge, with responses automatically converted into one-to-one conversations.

Integrations with Salesforce, Bullhorn, erecruit, and other platforms allow users to incorporate text messaging in their CRM workflow.

Customizable message templates, A/B message testing, and response-rate tracking enable users to optimize messages and response results.

A line graph of messages sent over time gives users insight into several KPIs, including the number of messages sent, received, delivered, bounced, and the number of responses within 24 hours after sending.