TextUs Pricing, Features, Reviews & Comparison of Alternatives

TextUs

SMS platform for sales, recruiting & customer service teams

4.81/5 (85 reviews)

TextUs overview

What is TextUs?

TextUs is a cloud-based text messaging platform designed for inside sales, recruiting and customer service teams to communicate with leads, candidates, and customers. The solution enables users to send and manage text messages from desktop and mobile devices, with a web app and extension for Google Chrome, and native mobile apps for Android and iOS. Users can also text-enable existing phone numbers and integrate the software with their customer relationship management (CRM) systems.

TextUs allows users to send group broadcast messages to up to 250 contacts simultaneously. Name merged message templates can be used to send personalized messages to multiple contacts, and responses are automatically converted into one-to-one conversations. A/B testing enables the optimization of message templates, and users can track response rates to measure results. Contact spreadsheets can be uploaded to TextUs using the drag-and-drop uploader, and the automatic reverse phone number lookup ensures that messages are being sent to mobile numbers.

Multi-user login enables the management of conversations by multiple users, from the same phone number. TextUs also allows users to claim conversations to prevent duplicated responses, and SMS to email forwarding ensures that users never miss a message when they are offline. Auto reply can also be used to answer incoming messages whenever users are busy or offline, and multiple business signatures can be created and automatically added to sent messages. TextUs’s analytics and reports include a chart of messages over time, which displays multiple KPIs including the number of messages sent, received, delivered, bounced, and responded to within a set timeframe.
www.textus.com

Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States

Supported languages

English
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TextUs reviews

Value for money
Features
Ease of use
Customer support
  4.9
  4.7
  4.8
  4.8
Carol Gutierrez

Effective & easy product for recruiting in the staffing industry & Tech Support is ALWAYS helpful

Used daily for 1-2 years
Reviewed 2018-07-27
Review Source: Capterra

Pros
The text blasts - Accessing so many people at 1 time. Customer Service - They are always available really quickly through a chat feature and guide me on how to fix an issue OR answer a simple question. They're also really friendly. Features - scheduling texts for the future, personalizing messages in blasts to include first name of contact, analytics to review it's effectiveness. Just awesome.

Cons
I can't write more than 140 characters in a text blast and the personalized first name feature takes up 22 of those characters. Sending too many blasts in 1 day or at a time delays our messages from being received immediately, but that may have to do more with the cell phone providers than textus.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Bienvenido Geneta

TextUs is incredibly simple yet useful

Used daily for 1-2 years
Reviewed 2020-04-24
Review Source: Capterra

Overall, TextUs is perfect for the users looking for a software that is less complicated yet useful functionalities. It is simply useful simple software!

Pros
If you are looking for a texting software that you can easily use and manipulate then TextUs is the answer. TextUs is incredibly simple yet very useful because you don't need any high-end device to install this software. This software is best for sending messages with less complexity. Just type your message and click send on the tip of your fingernails. This is the kind of software that has simple texting capabilities that will satisfy your daily communication needs that also let you open multiple screens on the gadget that you are using.

Cons
I know that this software is designed for simplicity so I don't think it has weaknesses. I love using this simple texting software. As long as I can send and receive a message instantly then I think I'm fine with it. Also, this kind of software consumes less bandwidth and so this is a perfect software for all users.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Shannon Franz

Do not change to Next Textus if currently using Textus

Used daily for 1-2 years
Reviewed 2019-10-15
Review Source: Capterra

LOVED the standard Textus. Don't "upgrade" unless there are specific features you are looking for that Next Textus provides. For ease of use and multiple users, Next Textus doesn't come anywhere near the great experience we ALWAYS had with the standard Textus. It is far more time consuming now that they made it "individualized".. I wish they had the option to go back, whereas with my company that is the decision they made, but would be great if it weren't "all or nothing". I think it's great if you are an individual user having individual conversations that only you are reading and answering, but if you are in an environment where everyone in the office can and does answer incoming texts (for better response time and customer service), it is simply frustrating now.

Pros
I loved Textus because it was so user friendly and everyone in my office could jump in and see each conversation and make sure that we were giving the correct information. Also, the customer service has always been fantastic. Even after making the switch to Next Textus, customer service has really been fantastic (thankfully, that didn't change)

Cons
They took something that was sooooo user friendly and easy and made it far too time consuming and with virtually zero ease of use. I can see if they were trying to make conversations more private, but now half of my office doesn't know what anyone else is doing unless they change their parameters to open and if someone responds, you have to know where to look and it doesn't update and kicks you off the mobile app, that never had issues (that we knew of)

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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Anonymous

TextUS

Used daily for 1-2 years
Reviewed 2020-02-28
Review Source: Capterra

Business problems i am able to solve is getting in touch with individual quicker than sending a email most of the time.

Pros
What I like most about the software is feature offered easy communication option for my clients and other branch locations.

Cons
The feature I like lease about software it does not work if I am text message to client or teammates cell phones .

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Hilda Matte

This review is about the TextUs app and NOT TextUsNext.

Used daily for 2+ years
Reviewed 2019-11-18
Review Source: Capterra

I loved the TextUs app and I miss it terribly. We moved to the TextUsNext app and I wish we could go back. TextUs is great in it's simplicity. It always worked as expected. The notification pop ups worked, the email notifications worked, it was everything I could have asked for! We used it every day for simple single user texts but also for mass-texting every now and then. The ability to tag and group people by industry or customer was awesome and made it easy to message multiple people for generic messages.

Pros
I loved the ease of use of the TextUs app the most. You can have multiple text windows open at the same time if you need to carry on multiple conversations throughout the day.

Cons
The only thing I didn't like was that we weren't able to block numbers. The other thing I don't like is that I can't go back to it now that we're using the TextUsNext app which no one in the office likes including myself.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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TextUs features

API
Automatic Notifications
CRM Integration
Real Time Notifications
Reporting & Statistics

Activity Dashboard (130 other apps)
Call Monitoring (92 other apps)
Call Recording (137 other apps)
Call Routing (100 other apps)
Call Transfer (94 other apps)
Caller ID (84 other apps)
Chat (124 other apps)
Communication Management (95 other apps)
Conferencing (105 other apps)
Contact Management (89 other apps)
Instant Messaging (108 other apps)
Real Time Reporting (84 other apps)
Third Party Integration (159 other apps)
Video Conferencing (97 other apps)
Voice Mail (84 other apps)

Additional information for TextUs

Key features of TextUs

  • White label branding
  • Shortcut messages
  • Transfers / routing
  • Message templates
  • Group broadcast messages
  • Scheduled messages
  • Auto reply
  • Personalization merge fields
  • Contact spreadsheet uploads
  • Emojis
  • Message signatures
  • Conversation prioritizing
  • Contact tags
  • Message delivery status
  • Multi-user numbers
  • Incoming message notifications
  • Conversation claiming
  • SMS-to-email forwarding
  • Conversion flagging
  • Drag-and-drop contact upload
  • Two-way messaging
  • Auto-reverse phone number lookup
  • API
  • Text messaging analytics
View All Features

Benefits

Existing phone numbers can be text-enabled, and users can send and manage texts from any desktop or mobile device.

Group broadcasts can be sent to up to 250 contacts simultaneously, using message templates and name merge, with responses automatically converted into one-to-one conversations.

Integrations with Salesforce, Bullhorn, erecruit, and other platforms allow users to incorporate text messaging in their CRM workflow.

Customizable message templates, A/B message testing, and response-rate tracking enable users to optimize messages and response results.

A line graph of messages sent over time gives users insight into several KPIs, including the number of messages sent, received, delivered, bounced, and the number of responses within 24 hours after sending.