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Viber vs Text Request Comparison (2026)

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4.7

Good recommendations?

Viber

Text Request

Overview

Viber is a mobile messaging platform, which helps businesses communicate and run promotional campaigns via one-to-one chats, video calls or text notifications.

Upgrade your business number with SMS scheduling, appointment reminders, and more using the best texting software for small businesses.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No videos yet

Pricing

Starting from

Free

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

47.99

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.4

2.2K

1.3K

439

Value for money

Ease of use

Features

Customer support

70%

would recommend this app

4.6

1.1K

854

257

Value for money

Ease of use

Features

Customer support

77%

would recommend this app

Pros

“Viber maintains a direct line of communication between the office and shooting sets, minimizing logistical downtime.”

Jessee G.

Director of Media

“Coordinating production crews, photographers, and marketing teams on location requires a responsive communication tool.”

Jessee G.

Director of Media

“Its cross-platform compatibility ensures seamless use across Android, iOS, Windows, Mac, and Linux devices, allowing users to stay connected wherever they are”

taha k.

free lancer

Pros

“What I like best about Text Request is that as an agency, we can plan ahead and send mass text messages in order to create engagement with our customers.”

Anette D.

Customer Service Rep

“I use it daily for my work, and it allows me to email patients en-masse to schedule them for appointments.”

Jordan B.

Patient Scheduler

“The ability to send bulk messages, schedule texts, and set up automated campaigns has significantly improved how I interact with clients.”

Monisha R.

Admin

Cons

“The app badly lacks tools built for professional use, like calendar integrations or group statistics.”

Jack S.

A and R Coordinator at Pulse Music Group

“The UI is a bit old, they never refreshed it for real up to current UI/UX that a user would expect nowadays”

Emanuele P.

Software Engineer

“At least for me, who uses my cell phone, the experience for calls or long videos has not been so good because of the excessive battery consumption, and depending on the internet connection, the quality is very poor.”

Alan J.

Analista de Sistemas

Cons

“The bad thing is that it does not refresh automatically when making a change and sometimes it freezes when I use copy and paste on several open pages.”

gerardo p.

AGENT SALES

“I normally tell students to text me when they need help, but with TextRequests notification issues, I have had to resort to having them call me, which makes juggling multiple conversations very difficult.”

Jacob C.

Instructor

“I am also not a fan of the incoming message notification chime ( it does sound off until you open the platform, which is a good thing), it does not always sound and there have been many occasions that I missed or was too late responding to messages because I received no notification.”

Mellissa C.

Instructor