TIMS Pricing, Features, Reviews & Alternatives

TIMS

Telecom expense management

4.57/5 (7 reviews)

TIMS overview

What is TIMS?

Tellennium's Integrated Management System (TIMS) is a SaaS telecom expense management solution designed to help businesses within industries such as energy, healthcare, manufacturing, technology, and professional services manage and control their recurring expenses and assets. The platform offers features including verification of telecom charges, centralized expense management, physical asset tracking, MACS management, invoice imaging, access control, and more.

With the aim of helping businesses to track their telecom-related expenses and reduce waste, the TIMS platform provides users with real-time insight into key metrics such as service usage, device usage, telecom expenses, ROI, and more. The visual reporting, along with the systems invoice processing and management functionalities, allows businesses to identify inefficiencies, as well as fraudulent or incorrect charges.

The TIMS platform also facilitates the management of the Internet of Things (IoT) with tools for tracking historical and real-time data on connected devices, data circuits, vendors, contracts, payments, and more. Users are provided with a real-time view of the enterprises communications technology infrastructure, and can utilize the audit and optimization tools to manage operations.
www.tellennium.com

Pricing

Pricing options
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
TIMS screenshot: TIMS audit and optimizationTellennium on TALK BUSINESS 360 TVTIMS screenshot: TIMS financial reportingTIMS screenshot: TIMS inventory service managementTIMS screenshot: TIMS mobile optimization and management
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TIMS user reviews

Excellent
4

Very good
3

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.7
  4.6
  4.3
  5.0
Anonymous

Amazing Support

Used daily for 1-2 years
Reviewed 2020-01-13
Review Source: Capterra

Pros
Easy to use. Great Dashboards. Inventory by location

Cons
Always explaining how Tellennium is to others.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Sean S.

TIMS Review

Used daily for 6-12 months
Reviewed 2020-07-22
Review Source: Capterra

Our primary business problem was having too many invoices and too many telecom vendors that were difficult to manage and negotiate both contractually and from a service perspective. TIMS has been essential in allowing us to focus on taking care of things that have a direct impact on patient care instead of managing telecom vendors and looking for cost savings without a complete understanding of the market and what charges might be exorbitant.

Pros
I like the visibility I get from TIMS into our entire portfolio of telecom contracts. Having a simple but central console to look at everything from a few custom views and a single window is a huge improvement to keeping track of things using spreadsheets and various other tools that aren't quite as complete as TIMS.

Cons
I haven't found anything that is a true dissatisfier at this time. I have a lot of road to cover and so far there haven't been any issues.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Brian F.

TIMS Works!

Used daily for 2+ years
Reviewed 2020-06-25
Review Source: Capterra

As I sated, overall TIMS is very functional just some tidbits here and there that could improve user experience.

Pros
Ease of use is my biggest Pro. It has shown improvement that creates a more efficient work flow

Cons
There are some point of software that seem a bit redundant. Sometimes responses to a ticket or MAC are delayed

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Robert K.

Tellennium Review

Used daily for 2+ years
Reviewed 2020-06-23
Review Source: Capterra

I have had a great experience with Tellennium. I highly recommend them

Pros
It is very user friendly once you are trained to use the software. If you have any question, customer service is very quick to respond with help.

Cons
Pulling Granite billing is very difficult.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Barry B.

Stel Tech Review

Used weekly for 2+ years
Reviewed 2020-06-25
Review Source: Capterra

Great Experience. Getting Accurate data and useful report helps us avoid blind spots. Visibility is Key!

Pros
The breath and dept of data they collect with straightforward reporting.

Cons
Some normalizing of the data would be helpful. We have multiple Names / Address etc but they still refer to the same Location.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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TIMS pricing

Pricing options
Free trial
View Pricing Plans

Contact Tellennium for more information on pricing.

TIMS features

API
Access Controls/Permissions
Alerts/Notifications
Call Monitoring
Data Import/Export
Third Party Integrations

Activity Dashboard (195 other apps)
Call Recording (218 other apps)
Call Routing (172 other apps)
Chat/Messaging (207 other apps)
Collaboration Tools (157 other apps)
Communication Management (187 other apps)
Contact Management (225 other apps)
Customizable Branding (145 other apps)
IVR / Voice Recognition (139 other apps)
Live Chat (187 other apps)
Mobile Access (214 other apps)
Reporting & Statistics (210 other apps)
Reporting/Analytics (302 other apps)
Video Conferencing (175 other apps)

Videos and tutorials

Additional information for TIMS

Key features of TIMS

  • Billing for Data
  • Billing for Voice
  • Chargeback Tracking
  • Contract Negotiation
  • Fixed Line Compatibility
  • Internal Cost Allocation
  • Mobile Line Compatibility
  • Usage Reporting
View All Features