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VoIP.ms vs SparkTG VCC Comparison (2026)
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Good recommendations?
VoIP.ms
5
571
4
107
3
14
2
3
1
3
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
SparkTG VCC
5
34
4
11
3
1
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
VoIP.ms is a cloud-based IP telephony system, which helps businesses streamline communication and manage incoming or outgoing calls using voicemail, caller ID, DID forwarding, encryption, call hunting and various other functionalities.
SparkTG VCC is a cloud-based contact center solution that provides businesses with tools to improve customer service processes and convert leads on a centralized platform. Supervisors can use the dashboard to generate reports and manage call recordings to boost agents' overall productivity.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.8
698
5
4
3
2
1
571
107
14
3
3
- Value for money
- Ease of use
- Features
- Customer support
4.7
46
5
4
3
2
1
34
11
1
0
0
- Value for money
- Ease of use
- Features
- Customer support
Pros
Roberto Z.
SEO
Roberto Z.
SEO
Nicholas D.
President
Pros
Shailendra K.
Lead Software Engineer
Shailendra K.
Lead Software Engineer
Rahul S.
Operations Executive
Cons
Caleb B.
Founder
Caleb B.
Founder
kevin g.
Owner
Cons
Not enoughreviews yet
- Vendor responds to reviews
- Last review6 months ago
- Vendor responds to reviews
- Last review2 months ago
Key features
- Total features41
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tagging
- Call Tracking
- Call Transcription
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Customer History
- Customizable Reports
- Dashboard
- Data Import/Export
- Employee Directory
- Event Triggered Actions
- For Cloud Phone Systems
- IVR
- Inbound Call Center
- Interaction Tracking
- List Management
- Live Chat
- Manual Dialer
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multiple Scripts
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Phone Key Input
- Pre-recorded Messages
- Predictive Dialer
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Recording
- Reporting & Statistics
- Reporting/Analytics
- Ring Groups
- SIP Trunking
- SMS Messaging
- Sentiment Analysis
- Survey/Poll Management
- Surveys & Feedback
- Text to Speech
- Third-Party Integrations
- Video Conferencing
- Virtual Extensions
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
- Workforce Management
- Total features79
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tagging
- Call Tracking
- Call Transcription
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Customer History
- Customizable Reports
- Dashboard
- Data Import/Export
- Employee Directory
- Event Triggered Actions
- For Cloud Phone Systems
- IVR
- Inbound Call Center
- Interaction Tracking
- List Management
- Live Chat
- Manual Dialer
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multiple Scripts
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Phone Key Input
- Pre-recorded Messages
- Predictive Dialer
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Recording
- Reporting & Statistics
- Reporting/Analytics
- Ring Groups
- SIP Trunking
- SMS Messaging
- Sentiment Analysis
- Survey/Poll Management
- Surveys & Feedback
- Text to Speech
- Third-Party Integrations
- Video Conferencing
- Virtual Extensions
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
- Workforce Management
Integrations
- Total integrationsN/A
- 360Dialog
- Freshdesk
- Gallabox
- Kapture CX
- LeadSquared
- Truecaller
- Vtiger CRM
- Zoho CRM
- Total integrations8
- 360Dialog
- Freshdesk
- Gallabox
- Kapture CX
- LeadSquared
- Truecaller
- Vtiger CRM
- Zoho CRM
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