WidePoint is a cloud-based telecom lifecycle management solution which assists midsize to large organizations with budgeting, volume purchasing and payments. Key features of the platform include contract negotiation, usage reporting, cost allocation and charge back tracking.
The application comes with a module which enables users to manage their firm’s telecom resources such as smartphones, tablets, cellular phones and pagers. A centralized portal lets managers consolidate telecom assets and resources and identify operational issues. Team members can view the device database to handle service inventory and procurement. The application includes a dispute, recovery and reconciliation tool to recover past overdue payments or billing errors.
WidePoint allows staff members to analyze voice, data and usage plans offered by carriers to optimize usage. The device management tool helps with policy enforcement, technology upgrades, device replacement and secure disposal. Other features offered within the solution include account management, invoice auditing, vendor management, and wire line circuits.
My experience has been very positive. Account management, Helpdesk, and support staff have always been quick to respond with service and solutions.
Pros Vendor has been very flexible to meet our needs and address any concerns we have.
Cons No issues with working with Widepoint. Long term partner not looking to change vendors.
Response from WidePoint Solutions
Thank you for taking the time to provide feedback on your experience with WidePoint. We look forward to continuing to support you and your organization for many years to come!
Working with the team is great. They always have the information I need.
Pros Communication from the team is great and they have the information needed.
Cons Having to run full reports to get report data
Response from WidePoint Solutions
Thank you for taking the time to provide feedback on your experience with WidePoint. We look forward to continuing to support you and your organization for many years to come!
20-30% Cost Savings
Improved Visibility of Telecom Assets
Enhanced Forecasting and Budgeting for Telecom Expense
Improved Security of Mobile Devices
Reduced Staff Time for Managing Mobile Devices
FAQs for WidePoint
Below are some frequently asked questions for WidePoint.
Q. What type of pricing plans does WidePoint offer?
WidePoint has the following pricing plans:
Pricing model: Subscription
Q. Who are the typical users of WidePoint?
WidePoint has the following typical customers:
Large Enterprises, Public Administrations, Mid Size Business
Q. What languages does WidePoint support?
WidePoint supports the following languages:
English
Q. Does WidePoint support mobile devices?
WidePoint supports the following devices:
We do not have any information about what devices WidePoint supports
Q. Does WidePoint offer an API?
No, WidePoint does not have an API available.
Q. What other apps does WidePoint integrate with?
WidePoint integrates with the following applications:
ServiceNow
Q. What level of support does WidePoint offer?
WidePoint offers the following support options:
Phone Support, Online Support, FAQs, Knowledge Base
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