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brightfin

4.7
(36)

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The future of IT expense management - mobile, fixed, cloud

(7)

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brightfin Pricing, Features, Reviews and Alternatives

brightfin FAQs

Q. What type of pricing plans does brightfin offer?

brightfin has the following pricing plans:
Pricing model: Subscription

These products have better value for money


Q. Who are the typical users of brightfin?

brightfin has the following typical customers:
Large Enterprises, Non Profit, Public Administrations


Q. What languages does brightfin support?

brightfin supports the following languages:
English, German


Q. Does brightfin offer an API?

No, brightfin does not have an API available.


Q. What other apps does brightfin integrate with?

brightfin integrates with the following applications:
ServiceNow


Q. What level of support does brightfin offer?

brightfin offers the following support options:
Phone Support, Email/Help Desk, Chat, FAQs/Forum, Knowledge Base

brightfin product overview

What is brightfin?

brightfin is a revolutionary, subscription-based software provider of IT Expense Management and IT Finance Management (ITFM) solutions offered natively through ServiceNow or as a SaaS platform. brightfin helps companies manage IT assets and expenses related to mobile, telecom (fixed / voice & data), and cloud. In addition, brightfin enhances efficiency through automated workflows and industry-leading services such as UEM, lifecycle management, bill pay, procurement, and delivery.

Key benefits of using brightfin

A TEM + ITFM partner that doesn’t suck.
We understand the pain of working with lackluster TEM or ITFM partners. And let’s face it, the traditional TEM model sucks. Systems are cobbled together, people don’t do what they say they will, SLAs are rarely met, and you can’t get answers when you need them. Not with brightfin.

One, unified platform for ALL IT expenses.
brightfin’s technology and solutions poise you to lead enterprise technology digitization beyond traditional telecom expense management. Empower yourself with software that brings the benefits of global IT expense transparency and cost control into a single, easy-to-use platform.

brightfin is Built on ServiceNow.
brightfin is the only TEM provider allowing you to optimize IT invoices inside of ServiceNow

No more painful TEM migrations.
The average IT team changes TEM providers every 2-3 years. That’s a painful process to go through. The brightfin platform has a 99% retention rate, which means you won’t have to go through another painful switch any time soon. Also, you can start using our platform without paying a dime until your existing TEM contract ends.

IT teams are our unsung heroes.
We think it’s time to sing. We help the rest of your company recognize IT as the rockstars you are. With brightfin by your side, you’ll always: Be secure that your expense data is accurate and up-to-date, get help quickly from a team of experts, and optimize IT costs and improve workflows.

Expert guidance. Fast.
Consider us your IT expense management guide. We’re here to make expense management effortless while showing the rest of your company the true value that IT provides.

A self-service experience your team will LOVE
When a team member needs help with their mobile device, we help you deliver an experience they’ll rave about. Simple, easy-to-use self-service portals right inside of the ITSM they’re already accustomed to using, which means no extra training is required. New orders, upgrades, plan changes, and more – all with configurable rules according to your policies.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Chat
FAQs/Forum
Knowledge Base

Training options

Videos
Webinars
Live Online
In Person
Documentation

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brightfin pricing information

Value for money

4.8

/5

36

Starting from

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Free plan
Subscription
Free trial
Pricing range

Value for money contenders

brightfin features

Functionality

4.7

/5

36

Total features

63

4 categories

Most valued features by users

Third-Party Integrations
API
Activity Dashboard
Reporting & Statistics
Mobile Access
Access Controls/Permissions
Customizable Branding
Data Import/Export

Functionality contenders

brightfin users reviews

Overall Rating

4.7

/5

36

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.37/10
Rating distribution

5

4

3

2

1

26

9

1

0

0

Pros
I am in communication with them daily and they are always responsive to questions. Another benefit is the cost savings we are realizing from their quarterly optimization recommendations.
We have saved all of our customers thousands of dollars a month with Mobility Central. The reporting and ease of use are our favorite features.
Ease of use couldn't be better and the reporting features are outstanding.
Cons
The teams/manager login functionality is a little buggy. I've had some odd renaming of teams forcing me to lose access privilege settings.
You can not access real time data. There is so much information offered, it can be difficult to search for what you need.
I manage 2600 lines almost by myself and there is no way it would be possible without Mobility Central.

Overall rating contenders

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Loli W.

Legal Services,

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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This is the best wireless management system I've ever seen.

Reviewed 6 years ago
Pros

This software was obviously created by smart teams that obviously listen to their customers, and are constantly enhancing the product.

Cons

No cons were added to this review

Vendor response

Thank you so much for your review!

MS
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Matt S.

Information Technology and Services, 5,001-10,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Mobility Central is easy to use and additional support is always available.

Reviewed 7 years ago

Benefits to the software is that you can see everything that is on the bill with the carrier without having to call the carrier. If I need to see upgrade dates, bills, phone type, phone usage, etc......I can see that all on Mobility Central and never even need to contact that carrier and wait for that information to be given to me. Everything we need is in one spot and helps move my day along so I can focus on other projects.

Pros

I like that we are able to tailor reports based upon different projects we may have going on. You can run reports based upon most every field that we use such as cost center and LanID. I manage a large number of users and I get many questions on a daily basis from our users about billing and inventory. Mobility Central is very easy to see all things that our users ask about such as inventory and billing. Bill reconciliation process if easy to use and can be expedited quickly.

Cons

It would be a great benefit to be able to see more than one user at a time. Sometimes I need to compare user bills or user information between two or more employees. Current solution to that is to open more than one instance of Mobility Central. Reconciliation process is fairly easy, however I would like to be able to more easily undo any mistakes that I have made. A simple "undo" button for the last action completed would be helpful.

Vendor response

Thank you for your review, Matt!

CY
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Charlie Y.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

have used mobility central for a few years

Reviewed 7 years ago

Overall, the software does what it is supposed to. The development is slow to catch up with some of the more current industry trends, but it is cheap.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thank you for your review!

DM
AvatarImg

Doug M.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Why I chose Mobility Central to support my client's reporting needs

Reviewed 7 years ago

Overview ' I am currently providing monthly mobile reporting for a client on a fee for service basis. Reporting includes summary by user: - user cost includes: total cost, LD cost, text cost, voice roaming cost, data roaming cost - user usage includes: total mins, domestic data, roaming minutes, roaming data, # text msg Reporting also includes charts and analysis of usage: - Top 20 users,...

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thank you for the review!

JL
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Jack L.

Transportation/Trucking/Railroad, 5,001-10,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Customer Service and Optimization Recommendations are fantastic

Reviewed 5 years ago

MobilityCentral has allowed us to properly allocate costs of wireless devices to the cost center of the employee using that device. It has also given our employees the ability to submit requests themselves instead of relying on an administrator to do it. MobilityCentral has been exceptionally adaptable to our needs as we have on-boarded several divisions of our company into this system.

Pros

Fantastic customer service. I am in communication with them daily and they are always responsive to questions. Another benefit is the cost savings we are realizing from their quarterly optimization recommendations. They've helped us cancel zero-usage lines that we were paying for monthly and also reassigned lines to more cost effective wireless plans.

Cons

Navigating the site can be confusing for employees. They tend to have questions about how to submit a request and how to pull a report.

Vendor response

Thank you for your review!

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