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Yodel vs 800.com Comparison (2026)
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Good recommendations?
Overview
Yodel is a cloud-based business phone system designed to help teams manage inbound and outbound calls via Slack using existing phone numbers. It lets customer service representatives view which members are on active calls, and join conference calls to facilitate communication across organizations.
800.com is the AI-powered business phone and call intelligence platform trusted by 45,000+ companies. Get a toll-free, local, or vanity number in minutes, with AI agents that answer 24/7, call tracking that proves ad ROI, and AI summaries on every call. From $19/mo, no contracts.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.0
18
5
4
3
2
1
8
7
0
1
2
- Value for money
- Ease of use
- Features
- Customer support
4.7
371
5
4
3
2
1
302
46
15
3
5
- Value for money
- Ease of use
- Features
- Customer support
Pros
Not enoughreviews yet
Pros
Justin P.
Owner
Justin P.
Owner
Habeeb O.
CEO
Cons
Not enoughreviews yet
Cons
Louis R.
Owner
Habeeb O.
CEO
Jeremy G.
Partner
- Vendor responds to reviews
- Last review2 years ago
- Vendor responds to reviews
- Last review5 days ago
Key features
- Total features52
- 2-Way Messaging
- AI Copilot
- AI SMS
- AI/Machine Learning
- API
- API Integration
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Alerts/Notifications
- Archiving & Retention
- Audience Targeting
- Auto-Dialer
- Automated Emails
- Automated Note Taking
- Automated Responses
- Automated Scheduling
- Automated Voicemails
- Automatic Call Distribution
- Automatic Replies
- Autonomous Task Execution
- Autoresponders
- Bulk SMS
- CRM
- Calendar Management
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scoring
- Call Screening
- Call Scripting
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Types
- Call Whispering
- Callback Scheduling
- Caller ID
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Chat/Messaging
- Click-to-Call
- Collaboration Tools
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Conferencing
- Consent Management
- Contact Database
- Contact Management
- Conversation Intelligence
- Conversion Tracking
- Cross platform compatibility
- Cross-system Integration
- Customer Segmentation
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Customizable speech
- Daily Summary
- Dashboard
- Data Import/Export
- Data Management
- Deal Management
- Decision Making
- Drip Campaigns
- Dynamic Number Insertion
- Email Management
- Email Templates
- Encrypted communication
- Engagement Tracking
- Event Triggered Actions
- For Contact Centers
- Generative AI
- Geo-Routing
- IVR
- Inbound Call Center
- Information Locater
- Interaction Tracking
- Keyword Tracking
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Qualification
- Link Shortening
- Local Phone Numbers
- MMS
- MMS Marketing
- Manual Dialer
- Marketing Automation
- Mass Texting
- Meeting Management
- Message Personalization
- Mobile Access
- Mobile Alerts
- Mobile Coupons
- Mobile Keywords
- Monitoring
- Multi-Campaign
- Multi-Channel Call Attribution
- Multi-Channel Communication
- Multi-Language
- Multi-step Planning
- Multiple voice actions
- Natural Language Interaction
- Natural Language Processing
- Notes
- On-Demand Recording
- Open Rate Tracking
- Performance Management
- Performance Metrics
- Performance and Reliability
- Personalization
- Phone Key Input
- Polls/Voting
- Port Existing Numbers
- Predictive Dialer
- Privacy, Security, and Compliance
- Proactive Assistance
- QR Codes
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Recommendations
- Record Calls
- Record Prospect Data
- Recording
- Reminders
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Reputation Management
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SMS Messaging
- Sales Pipeline Management
- Scheduled Messaging
- Sorts Prospects
- Speech Synthesis
- Survey Builder
- Survey/Poll Management
- Task Management
- Template Management
- Templates
- Text Scheduler
- Text to Speech
- Text-to-Win
- Third-Party Integrations
- Toll-Free Numbers
- Transactional SMS
- Unified Communications
- Video Call Recording
- Virtual Call Center
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voice Recognition
- Voicemail Transcription
- White Label
- Workflow Management
- Total features153
- 2-Way Messaging
- AI Copilot
- AI SMS
- AI/Machine Learning
- API
- API Integration
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Alerts/Notifications
- Archiving & Retention
- Audience Targeting
- Auto-Dialer
- Automated Emails
- Automated Note Taking
- Automated Responses
- Automated Scheduling
- Automated Voicemails
- Automatic Call Distribution
- Automatic Replies
- Autonomous Task Execution
- Autoresponders
- Bulk SMS
- CRM
- Calendar Management
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scoring
- Call Screening
- Call Scripting
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Types
- Call Whispering
- Callback Scheduling
- Caller ID
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Chat/Messaging
- Click-to-Call
- Collaboration Tools
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Conferencing
- Consent Management
- Contact Database
- Contact Management
- Conversation Intelligence
- Conversion Tracking
- Cross platform compatibility
- Cross-system Integration
- Customer Segmentation
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Customizable speech
- Daily Summary
- Dashboard
- Data Import/Export
- Data Management
- Deal Management
- Decision Making
- Drip Campaigns
- Dynamic Number Insertion
- Email Management
- Email Templates
- Encrypted communication
- Engagement Tracking
- Event Triggered Actions
- For Contact Centers
- Generative AI
- Geo-Routing
- IVR
- Inbound Call Center
- Information Locater
- Interaction Tracking
- Keyword Tracking
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Qualification
- Link Shortening
- Local Phone Numbers
- MMS
- MMS Marketing
- Manual Dialer
- Marketing Automation
- Mass Texting
- Meeting Management
- Message Personalization
- Mobile Access
- Mobile Alerts
- Mobile Coupons
- Mobile Keywords
- Monitoring
- Multi-Campaign
- Multi-Channel Call Attribution
- Multi-Channel Communication
- Multi-Language
- Multi-step Planning
- Multiple voice actions
- Natural Language Interaction
- Natural Language Processing
- Notes
- On-Demand Recording
- Open Rate Tracking
- Performance Management
- Performance Metrics
- Performance and Reliability
- Personalization
- Phone Key Input
- Polls/Voting
- Port Existing Numbers
- Predictive Dialer
- Privacy, Security, and Compliance
- Proactive Assistance
- QR Codes
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Recommendations
- Record Calls
- Record Prospect Data
- Recording
- Reminders
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Reputation Management
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SMS Messaging
- Sales Pipeline Management
- Scheduled Messaging
- Sorts Prospects
- Speech Synthesis
- Survey Builder
- Survey/Poll Management
- Task Management
- Template Management
- Templates
- Text Scheduler
- Text to Speech
- Text-to-Win
- Third-Party Integrations
- Toll-Free Numbers
- Transactional SMS
- Unified Communications
- Video Call Recording
- Virtual Call Center
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voice Recognition
- Voicemail Transcription
- White Label
- Workflow Management
Integrations
- Total integrations4
- Make
- Microsoft Teams
- Slack
- Zapier
- Total integrationsN/A
- Make
- Microsoft Teams
- Slack
- Zapier
