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Five9 logo
4.2
460

Cloud contact and call center software

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.1
    Ease of use
    4.2
    Features
    4.1
    Customer support
    4.3
Pros and Cons from Five9 users   
avatar
avatar
+15
Five9 is an excellent leader in the CCaaS industry as regarded as one of the most complete solution providers. My clients like the scalability and ability to add agents immediately as needed.
It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.
Taking the calls and routing them are very reliable. The software flows really nice and the customer service is awesome if you come across any issues.
But, if I did have to say one negative thing it would be that sometimes my headset disconnects. Maybe its a computer problem vs the software.
Five9's robust integration with ZenDesk is one of the primary reasons we've brought them on as a voice solution. It's been reliable as far as the integrity of our calls.
Our company is losing their mind with this software and already on the hunt for new call center software to replace.
It has been over the top positive and consistent with feedback from my peers.
It takes too long to start and some features are confusing.
We've been using Five9 as a potential replacement for NICE for over a year now, and I'm sold. The look and feel are intuitive and elegant.
Overall Recommendation- Very useful application, good value for money.
Quick deployment, reliable product and allowed us to significantly reduce headcount and improve operational efficiency.
Cost effective - easy to use - helps with contact rate.
I think it’s a solid program that can be configured exactly as you might want or need it which makes it very valuable.
Full of very useful features that are required to run a call center. Very intuitive and easy to set up and get the center up and running.
This product is user friendly and very easy to setup and use.
Very dependable service, great customer support.
Great experience with Five9. I use it every day to take incoming calls from our clients.
I've been part of a lot of call-centers. I've used i360 and a few other dialing systems, but Five9 definitely integrates with your computer needs at the same time better than others.
Five9 is an excellent leader in the CCaaS industry as regarded as one of the most complete solution providers. My clients like the scalability and ability to add agents immediately as needed.
It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.
Taking the calls and routing them are very reliable. The software flows really nice and the customer service is awesome if you come across any issues.
But, if I did have to say one negative thing it would be that sometimes my headset disconnects. Maybe its a computer problem vs the software.
Five9's robust integration with ZenDesk is one of the primary reasons we've brought them on as a voice solution. It's been reliable as far as the integrity of our calls.
Our company is losing their mind with this software and already on the hunt for new call center software to replace.
It has been over the top positive and consistent with feedback from my peers.
It takes too long to start and some features are confusing.
We've been using Five9 as a potential replacement for NICE for over a year now, and I'm sold. The look and feel are intuitive and elegant.
Overall Recommendation- Very useful application, good value for money.
Quick deployment, reliable product and allowed us to significantly reduce headcount and improve operational efficiency.
Cost effective - easy to use - helps with contact rate.
I think it’s a solid program that can be configured exactly as you might want or need it which makes it very valuable.
Full of very useful features that are required to run a call center. Very intuitive and easy to set up and get the center up and running.
This product is user friendly and very easy to setup and use.
Very dependable service, great customer support.
Great experience with Five9. I use it every day to take incoming calls from our clients.
I've been part of a lot of call-centers. I've used i360 and a few other dialing systems, but Five9 definitely integrates with your computer needs at the same time better than others.
Five9 is an excellent leader in the CCaaS industry as regarded as one of the most complete solution providers. My clients like the scalability and ability to add agents immediately as needed.
It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.
Taking the calls and routing them are very reliable. The software flows really nice and the customer service is awesome if you come across any issues.
But, if I did have to say one negative thing it would be that sometimes my headset disconnects. Maybe its a computer problem vs the software.
Five9's robust integration with ZenDesk is one of the primary reasons we've brought them on as a voice solution. It's been reliable as far as the integrity of our calls.
Our company is losing their mind with this software and already on the hunt for new call center software to replace.
It has been over the top positive and consistent with feedback from my peers.
It takes too long to start and some features are confusing.
We've been using Five9 as a potential replacement for NICE for over a year now, and I'm sold. The look and feel are intuitive and elegant.
Overall Recommendation- Very useful application, good value for money.
Quick deployment, reliable product and allowed us to significantly reduce headcount and improve operational efficiency.
Cost effective - easy to use - helps with contact rate.
I think it’s a solid program that can be configured exactly as you might want or need it which makes it very valuable.
Full of very useful features that are required to run a call center. Very intuitive and easy to set up and get the center up and running.
This product is user friendly and very easy to setup and use.
Very dependable service, great customer support.
Great experience with Five9. I use it every day to take incoming calls from our clients.
I've been part of a lot of call-centers. I've used i360 and a few other dialing systems, but Five9 definitely integrates with your computer needs at the same time better than others.
NICE CXone logo
4.2
565

Cloud Contact Center Software

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.1
    Ease of use
    4.2
    Features
    4.1
    Customer support
    4.0
Pros and Cons from NICE CXone users   
avatar
+15
This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience.
The connection problems and calls not being connected with MaxAgent and being listed as "Refused" when it was not a lack of answering that caused it.
Is a easy tool super useful to contact internal and external persons, have different options for reporting, charts that help you to evaluate you and your team.
I don't know if this is a possibility because none of the administrators have found a fix for this but I absolutely hate how there seems to be no way to choose to receive a call.
I love how easy it is to use, there was little to no training required to understand how to use it. It's really good at tracking hours/minutes rendered which is quite helpful in my line of work.
Bad UI, slow customer service, difficult reporting, limited integrations.
Everything, real-time management, reporting, learning is very nice to use. Best part of this is on the go feature, you can login from anywhere to manage your workforce swiftly.
There is a lag and sometimes calls will randomly drop. Sometimes the calls get sent to the wrong dept.
NICE allows us to support our customers on multiple channels with great ease and efficiency.
The responsiveness and lack of mass editing features make it difficult to manage or make large scale changes at once.
What I liked most about this program is the ease of access. When I started this job I was not very familiar with computers , but this software was extremely easy to use.
The main benefit of having NICE is that we can make sure that all of our agents are able to or try to adhere to their daily schedules. They have reminders when its time for a break or lunch.
What I like most about this software is that, it is very understandable and easy to use.
I have extensively researched call center platforms for feature functionality and ease of use. InContact always comes out as the best investment for the cost.
What I like the most about InContact is how easy its for me to use, we were able to integrate this to sales force and it is easy to keep track on your daily activities.
Overall it's a very good product. The support staff is very helpful and the recent updates have made it even easier to use and design.
When it comes to reporting & studio, I love that I have the flexibility/control to build almost anything i could want.
This product allows great management and works perfectly, no downtime so no money lost. I've been using it in different companies and never got much of a problem.
This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience.
The connection problems and calls not being connected with MaxAgent and being listed as "Refused" when it was not a lack of answering that caused it.
Is a easy tool super useful to contact internal and external persons, have different options for reporting, charts that help you to evaluate you and your team.
I don't know if this is a possibility because none of the administrators have found a fix for this but I absolutely hate how there seems to be no way to choose to receive a call.
I love how easy it is to use, there was little to no training required to understand how to use it. It's really good at tracking hours/minutes rendered which is quite helpful in my line of work.
Bad UI, slow customer service, difficult reporting, limited integrations.
Everything, real-time management, reporting, learning is very nice to use. Best part of this is on the go feature, you can login from anywhere to manage your workforce swiftly.
There is a lag and sometimes calls will randomly drop. Sometimes the calls get sent to the wrong dept.
NICE allows us to support our customers on multiple channels with great ease and efficiency.
The responsiveness and lack of mass editing features make it difficult to manage or make large scale changes at once.
What I liked most about this program is the ease of access. When I started this job I was not very familiar with computers , but this software was extremely easy to use.
The main benefit of having NICE is that we can make sure that all of our agents are able to or try to adhere to their daily schedules. They have reminders when its time for a break or lunch.
What I like most about this software is that, it is very understandable and easy to use.
I have extensively researched call center platforms for feature functionality and ease of use. InContact always comes out as the best investment for the cost.
What I like the most about InContact is how easy its for me to use, we were able to integrate this to sales force and it is easy to keep track on your daily activities.
Overall it's a very good product. The support staff is very helpful and the recent updates have made it even easier to use and design.
When it comes to reporting & studio, I love that I have the flexibility/control to build almost anything i could want.
This product allows great management and works perfectly, no downtime so no money lost. I've been using it in different companies and never got much of a problem.
This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience.
The connection problems and calls not being connected with MaxAgent and being listed as "Refused" when it was not a lack of answering that caused it.
Is a easy tool super useful to contact internal and external persons, have different options for reporting, charts that help you to evaluate you and your team.
I don't know if this is a possibility because none of the administrators have found a fix for this but I absolutely hate how there seems to be no way to choose to receive a call.
I love how easy it is to use, there was little to no training required to understand how to use it. It's really good at tracking hours/minutes rendered which is quite helpful in my line of work.
Bad UI, slow customer service, difficult reporting, limited integrations.
Everything, real-time management, reporting, learning is very nice to use. Best part of this is on the go feature, you can login from anywhere to manage your workforce swiftly.
There is a lag and sometimes calls will randomly drop. Sometimes the calls get sent to the wrong dept.
NICE allows us to support our customers on multiple channels with great ease and efficiency.
The responsiveness and lack of mass editing features make it difficult to manage or make large scale changes at once.
What I liked most about this program is the ease of access. When I started this job I was not very familiar with computers , but this software was extremely easy to use.
The main benefit of having NICE is that we can make sure that all of our agents are able to or try to adhere to their daily schedules. They have reminders when its time for a break or lunch.
What I like most about this software is that, it is very understandable and easy to use.
I have extensively researched call center platforms for feature functionality and ease of use. InContact always comes out as the best investment for the cost.
What I like the most about InContact is how easy its for me to use, we were able to integrate this to sales force and it is easy to keep track on your daily activities.
Overall it's a very good product. The support staff is very helpful and the recent updates have made it even easier to use and design.
When it comes to reporting & studio, I love that I have the flexibility/control to build almost anything i could want.
This product allows great management and works perfectly, no downtime so no money lost. I've been using it in different companies and never got much of a problem.
Kixie PowerCall logo
4.7
274

Ultra-reliable, easily-automated calling & texting for sales

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.7
    Features
    4.6
    Customer support
    4.7
Pros and Cons from Kixie PowerCall users   
avatar
+15
I also love the local-presence. The voicemail drop is fantastic, and the templated texts are so effective.
Several of our team members had trouble with the system, such as it not registering a wireless mic, and problems with calls not coming in properly.
From sales and customer service they have all been super helpful and great to work with.
The call quality is horrible. The iphone app keeps crashing and is sometimes useless.
I like the easy interface and the quick ability to reaching out prospect clients.
The integration to our CRM did not exist, after being told otherwise, so tracking calls and their dispositions did not exist, making it difficult to measure our team.
Also the team that helped us get started was over the top enthusiastic, knowledgeable, and helpful.
Sometimes when sending text messages from the Kixie app on my cell phone there is a lag, resulting in me sending the same message multiple times.
It really does meet all of our needs when it comes to inbound and outbound calls. We couldn't have asked for a better solution at a more affordable price.
It has helped increase my teams productivity and morale, also scaled out to other departments to help improve their synchronicity within business units and customer interactions.
Very easy to use interface, reliable support staff, and very friendly for those who haven't used a powercall system before.
It has been amazing so far. Very easy to use and connected well with our CRM.
Kixie has some awesome tools. They integrate very well with Pipedrive and the zapier connections make it really easy to use with our email and automation platforms as well.
Very easy and intuitive to use and comes with all the bells and whistles needed. Integrates perfectly with our CRM and is priced very fairly for the value we get from it.
I love the efficiency Kixie adds to my daily outreach.
I use this service at my job at TMS and i love every aspect of this the local number dialer the intergrated notes and the sleek design i place on my seccond monitor is easy to use.
They are organized and get back with you almost instantly. The ease of use of the App is incredible and the compatibility with our CRM has been easy to use as well.
It's easy to use and navigate. Extremely useful tool & integrations.
I also love the local-presence. The voicemail drop is fantastic, and the templated texts are so effective.
Several of our team members had trouble with the system, such as it not registering a wireless mic, and problems with calls not coming in properly.
From sales and customer service they have all been super helpful and great to work with.
The call quality is horrible. The iphone app keeps crashing and is sometimes useless.
I like the easy interface and the quick ability to reaching out prospect clients.
The integration to our CRM did not exist, after being told otherwise, so tracking calls and their dispositions did not exist, making it difficult to measure our team.
Also the team that helped us get started was over the top enthusiastic, knowledgeable, and helpful.
Sometimes when sending text messages from the Kixie app on my cell phone there is a lag, resulting in me sending the same message multiple times.
It really does meet all of our needs when it comes to inbound and outbound calls. We couldn't have asked for a better solution at a more affordable price.
It has helped increase my teams productivity and morale, also scaled out to other departments to help improve their synchronicity within business units and customer interactions.
Very easy to use interface, reliable support staff, and very friendly for those who haven't used a powercall system before.
It has been amazing so far. Very easy to use and connected well with our CRM.
Kixie has some awesome tools. They integrate very well with Pipedrive and the zapier connections make it really easy to use with our email and automation platforms as well.
Very easy and intuitive to use and comes with all the bells and whistles needed. Integrates perfectly with our CRM and is priced very fairly for the value we get from it.
I love the efficiency Kixie adds to my daily outreach.
I use this service at my job at TMS and i love every aspect of this the local number dialer the intergrated notes and the sleek design i place on my seccond monitor is easy to use.
They are organized and get back with you almost instantly. The ease of use of the App is incredible and the compatibility with our CRM has been easy to use as well.
It's easy to use and navigate. Extremely useful tool & integrations.
I also love the local-presence. The voicemail drop is fantastic, and the templated texts are so effective.
Several of our team members had trouble with the system, such as it not registering a wireless mic, and problems with calls not coming in properly.
From sales and customer service they have all been super helpful and great to work with.
The call quality is horrible. The iphone app keeps crashing and is sometimes useless.
I like the easy interface and the quick ability to reaching out prospect clients.
The integration to our CRM did not exist, after being told otherwise, so tracking calls and their dispositions did not exist, making it difficult to measure our team.
Also the team that helped us get started was over the top enthusiastic, knowledgeable, and helpful.
Sometimes when sending text messages from the Kixie app on my cell phone there is a lag, resulting in me sending the same message multiple times.
It really does meet all of our needs when it comes to inbound and outbound calls. We couldn't have asked for a better solution at a more affordable price.
It has helped increase my teams productivity and morale, also scaled out to other departments to help improve their synchronicity within business units and customer interactions.
Very easy to use interface, reliable support staff, and very friendly for those who haven't used a powercall system before.
It has been amazing so far. Very easy to use and connected well with our CRM.
Kixie has some awesome tools. They integrate very well with Pipedrive and the zapier connections make it really easy to use with our email and automation platforms as well.
Very easy and intuitive to use and comes with all the bells and whistles needed. Integrates perfectly with our CRM and is priced very fairly for the value we get from it.
I love the efficiency Kixie adds to my daily outreach.
I use this service at my job at TMS and i love every aspect of this the local number dialer the intergrated notes and the sleek design i place on my seccond monitor is easy to use.
They are organized and get back with you almost instantly. The ease of use of the App is incredible and the compatibility with our CRM has been easy to use as well.
It's easy to use and navigate. Extremely useful tool & integrations.
Talkdesk logo

Talkdesk

4.5
722

The world's leading cloud-based contact center software.

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.7
    Features
    4.4
    Customer support
    4.6
Pros and Cons from Talkdesk users   
avatar
+15
Overall, TalkDesk is a wonderful product. Its simplicity and ease of use at the user level makes it a great fit for our Contact Center.
It has been one issue after another. I have lost several clients because of oversights and we're beyond frustrated with the lack of support and features we were told were possible.
I love the flexibility of what the product is able to do to help our business. I also love the reporting features.
Unable to place on hold and transfer, you need to mute the call and then transfer. This can be a bit awkward for the caller since they will just hear silence until the transfer has been initiated.
Good desktop app, user-friendly, good quality of sound, good customer service, integrated with Salesforce.
Often times, I find that Talkdesk disconnects my calls or availability for a call. There are times when the Call Dispositions fail or my call will drop and I will have to restart my Talkdesk.
The new customers are so happy with the product after the implemnetion, then can not even express how much joy they have after leaving their old system. This is why I love what I do.
One of my biggest obstacles with TalkDesk is the reporting functionality.
The feature that I have come to like with talkdesk is having the capability to record all of our calls. Also my talkdesk and Salesforce work together so that is a great benefit as well.
It was on our main requirement and I'm really happy because it's 100% integrated. The other thing very important is the easy way to implement the solution.
Talkdesk offered us the perfect solution where we received the value of each dolor we have invested. Talkdesk is simple and easy to use, great customer service and scalable platform.
Overall Talkdesk is great for calls, reporting, insight data and staying organized. It is reliable, calls are faster and being able to track everything is important.
It is very user friendly and the ease of assessing the call volumes, how calls are coming in, and how they are being addressed holds so much value to better prepare my teams.
It is pretty simple to setup in your environment and integrate with your ticketing system (e.g. Zendesk). The platform itself is also pretty clear and clean.
I love the ease of use with this software. It easily integrates into our ticketing system so we can keep real time notes and keep recordings of our conversations neatly in one place.
Talkdesk is very intuitive and provides great call quality.
Customer service help me when I need it (1 time) so this is a good pro.
Talkdesk has outstanding uptime, in fact I cannot think of a single outage in a year of using them. The cost is much less than we were paying, and their support is extraordinary.
Overall, TalkDesk is a wonderful product. Its simplicity and ease of use at the user level makes it a great fit for our Contact Center.
It has been one issue after another. I have lost several clients because of oversights and we're beyond frustrated with the lack of support and features we were told were possible.
I love the flexibility of what the product is able to do to help our business. I also love the reporting features.
Unable to place on hold and transfer, you need to mute the call and then transfer. This can be a bit awkward for the caller since they will just hear silence until the transfer has been initiated.
Good desktop app, user-friendly, good quality of sound, good customer service, integrated with Salesforce.
Often times, I find that Talkdesk disconnects my calls or availability for a call. There are times when the Call Dispositions fail or my call will drop and I will have to restart my Talkdesk.
The new customers are so happy with the product after the implemnetion, then can not even express how much joy they have after leaving their old system. This is why I love what I do.
One of my biggest obstacles with TalkDesk is the reporting functionality.
The feature that I have come to like with talkdesk is having the capability to record all of our calls. Also my talkdesk and Salesforce work together so that is a great benefit as well.
It was on our main requirement and I'm really happy because it's 100% integrated. The other thing very important is the easy way to implement the solution.
Talkdesk offered us the perfect solution where we received the value of each dolor we have invested. Talkdesk is simple and easy to use, great customer service and scalable platform.
Overall Talkdesk is great for calls, reporting, insight data and staying organized. It is reliable, calls are faster and being able to track everything is important.
It is very user friendly and the ease of assessing the call volumes, how calls are coming in, and how they are being addressed holds so much value to better prepare my teams.
It is pretty simple to setup in your environment and integrate with your ticketing system (e.g. Zendesk). The platform itself is also pretty clear and clean.
I love the ease of use with this software. It easily integrates into our ticketing system so we can keep real time notes and keep recordings of our conversations neatly in one place.
Talkdesk is very intuitive and provides great call quality.
Customer service help me when I need it (1 time) so this is a good pro.
Talkdesk has outstanding uptime, in fact I cannot think of a single outage in a year of using them. The cost is much less than we were paying, and their support is extraordinary.
Overall, TalkDesk is a wonderful product. Its simplicity and ease of use at the user level makes it a great fit for our Contact Center.
It has been one issue after another. I have lost several clients because of oversights and we're beyond frustrated with the lack of support and features we were told were possible.
I love the flexibility of what the product is able to do to help our business. I also love the reporting features.
Unable to place on hold and transfer, you need to mute the call and then transfer. This can be a bit awkward for the caller since they will just hear silence until the transfer has been initiated.
Good desktop app, user-friendly, good quality of sound, good customer service, integrated with Salesforce.
Often times, I find that Talkdesk disconnects my calls or availability for a call. There are times when the Call Dispositions fail or my call will drop and I will have to restart my Talkdesk.
The new customers are so happy with the product after the implemnetion, then can not even express how much joy they have after leaving their old system. This is why I love what I do.
One of my biggest obstacles with TalkDesk is the reporting functionality.
The feature that I have come to like with talkdesk is having the capability to record all of our calls. Also my talkdesk and Salesforce work together so that is a great benefit as well.
It was on our main requirement and I'm really happy because it's 100% integrated. The other thing very important is the easy way to implement the solution.
Talkdesk offered us the perfect solution where we received the value of each dolor we have invested. Talkdesk is simple and easy to use, great customer service and scalable platform.
Overall Talkdesk is great for calls, reporting, insight data and staying organized. It is reliable, calls are faster and being able to track everything is important.
It is very user friendly and the ease of assessing the call volumes, how calls are coming in, and how they are being addressed holds so much value to better prepare my teams.
It is pretty simple to setup in your environment and integrate with your ticketing system (e.g. Zendesk). The platform itself is also pretty clear and clean.
I love the ease of use with this software. It easily integrates into our ticketing system so we can keep real time notes and keep recordings of our conversations neatly in one place.
Talkdesk is very intuitive and provides great call quality.
Customer service help me when I need it (1 time) so this is a good pro.
Talkdesk has outstanding uptime, in fact I cannot think of a single outage in a year of using them. The cost is much less than we were paying, and their support is extraordinary.
Bitrix24 logo

Bitrix24

4.2
806

100% free CRM, collaboration, and communication tool suite

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    3.9
    Features
    4.2
    Customer support
    3.9
Pros and Cons from Bitrix24 users   
avatar
avatar
avatar
+15
Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.
Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.
Probably most of all I liked a good IP-telephony. It is convenient to use, easy to integrate.
Often, formal replies come from her instead of solving problems. Tech support leaves its customers alone with problems.
I can run verity of project at the same time thanks to the amazing feature and tools that provided by Betrix24.
Storing and uploading a large size files is keep get interrupted and very frustrating experience with it.
As a CRM, cloud for documentation and message it works great and is at a very nice price.
Their employee performance report is just an eyewash, they don't have an employee reporting structure at all, what the biggest disappointment.
It is good for small startups because of its reasonable pricing compared to other CRM tools. Also the customization of the software feature is also a great one.
Definitely Not at all a matured technology with the failure to understand basics if it comes to the custom tab.
I like that it has a mobile app so that helps for the chat when you are not in the computer and someone needs to contact you.
They should also fix the integration feature, as some of the integration is not properly integrated and no data are shown in the software after it is connected.
It’s user friendly which is the best, and easy access also.
Some of the CRM tools is quite confusing to use and there no complete guide or documentation that can help me to study its functionality.
The most important thing that i look in project management software is the contact panel, and Bitrix24 has a very comprehensive contact panel.
It's quite reliable and useful for business management.
The pricing for smaller teams is affordable. Also has self hosted version with ability to integrate more functionality.
Bitrix offer a clean and minimalist user interface that is easy to navigate around it. It can be used to managing task and acted as a CRM to smoothing the customer support tools related.
Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.
Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.
Probably most of all I liked a good IP-telephony. It is convenient to use, easy to integrate.
Often, formal replies come from her instead of solving problems. Tech support leaves its customers alone with problems.
I can run verity of project at the same time thanks to the amazing feature and tools that provided by Betrix24.
Storing and uploading a large size files is keep get interrupted and very frustrating experience with it.
As a CRM, cloud for documentation and message it works great and is at a very nice price.
Their employee performance report is just an eyewash, they don't have an employee reporting structure at all, what the biggest disappointment.
It is good for small startups because of its reasonable pricing compared to other CRM tools. Also the customization of the software feature is also a great one.
Definitely Not at all a matured technology with the failure to understand basics if it comes to the custom tab.
I like that it has a mobile app so that helps for the chat when you are not in the computer and someone needs to contact you.
They should also fix the integration feature, as some of the integration is not properly integrated and no data are shown in the software after it is connected.
It’s user friendly which is the best, and easy access also.
Some of the CRM tools is quite confusing to use and there no complete guide or documentation that can help me to study its functionality.
The most important thing that i look in project management software is the contact panel, and Bitrix24 has a very comprehensive contact panel.
It's quite reliable and useful for business management.
The pricing for smaller teams is affordable. Also has self hosted version with ability to integrate more functionality.
Bitrix offer a clean and minimalist user interface that is easy to navigate around it. It can be used to managing task and acted as a CRM to smoothing the customer support tools related.
Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.
Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.
Probably most of all I liked a good IP-telephony. It is convenient to use, easy to integrate.
Often, formal replies come from her instead of solving problems. Tech support leaves its customers alone with problems.
I can run verity of project at the same time thanks to the amazing feature and tools that provided by Betrix24.
Storing and uploading a large size files is keep get interrupted and very frustrating experience with it.
As a CRM, cloud for documentation and message it works great and is at a very nice price.
Their employee performance report is just an eyewash, they don't have an employee reporting structure at all, what the biggest disappointment.
It is good for small startups because of its reasonable pricing compared to other CRM tools. Also the customization of the software feature is also a great one.
Definitely Not at all a matured technology with the failure to understand basics if it comes to the custom tab.
I like that it has a mobile app so that helps for the chat when you are not in the computer and someone needs to contact you.
They should also fix the integration feature, as some of the integration is not properly integrated and no data are shown in the software after it is connected.
It’s user friendly which is the best, and easy access also.
Some of the CRM tools is quite confusing to use and there no complete guide or documentation that can help me to study its functionality.
The most important thing that i look in project management software is the contact panel, and Bitrix24 has a very comprehensive contact panel.
It's quite reliable and useful for business management.
The pricing for smaller teams is affordable. Also has self hosted version with ability to integrate more functionality.
Bitrix offer a clean and minimalist user interface that is easy to navigate around it. It can be used to managing task and acted as a CRM to smoothing the customer support tools related.
VICIdial logo

VICIdial

4.7
259

Open source call center software with predictive dialer

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    4.4
    Features
    4.7
    Customer support
    4.6
Pros and Cons from VICIdial users   
avatar
avatar
avatar
+15
I love how it's editable and you can add to it and it works perfectly even better than paid softwares that being offered from big competitors.
There are almost too many features. You can get lost in all of the configuration settings.
If you have a competent Linux staff with some knowledge of Linux bash, PHP, MySql and Asterisk, you are good to go. Community support is fantastic.
Probably one of the problems with this app is its interface, it is very rudimentary, it seems more a tool from when the internet started, and html was the only language to design web pages.
It took time to come into but all the features are just amazing. And more important, support from community and the authors are just first class.
Another problem that it generates is with cookies, sometimes it does not connect since the browser is hung with previous cookies.
Great Software, easy to use and it FREE!, its a great software to begin with in a call center.
Features ( extra features ) are hard to install for someone who does not know programming. And one can never be sure they work.
A powerful free tool that helps us manage customer calls and generate revenue through automation. Really appreciate all the work that's gone into vicidial.
The most important feature I liked was the easy way to scale up.
VICIdial is the most popular open-source Contact Center Solution in the world and it can become a Swiss Army Knife for those who grasp the infinite possibilities of this incredible system.
Finally the web phone feature that's solved millions of issues. This is the only platform, what I need that can be implement or integrate, very impressive.
Using already familiar linux and asterisk vicidial sits on top of these already amazing technologies to bring you a fully featured call center application without limits.
This is overall the best dialer software on the market , we were about to try Five9, but when we compared.
I would recommend this software to all call centers on a budget.
Most useful feature is IVR with API and the survey feature. Report feature is very strong, nothing missed.
Quite a lot of powerful features for an open source software.
The only pros that I can say about this software is that when it worked I was able to work. I was somewhat easy to use.
I love how it's editable and you can add to it and it works perfectly even better than paid softwares that being offered from big competitors.
There are almost too many features. You can get lost in all of the configuration settings.
If you have a competent Linux staff with some knowledge of Linux bash, PHP, MySql and Asterisk, you are good to go. Community support is fantastic.
Probably one of the problems with this app is its interface, it is very rudimentary, it seems more a tool from when the internet started, and html was the only language to design web pages.
It took time to come into but all the features are just amazing. And more important, support from community and the authors are just first class.
Another problem that it generates is with cookies, sometimes it does not connect since the browser is hung with previous cookies.
Great Software, easy to use and it FREE!, its a great software to begin with in a call center.
Features ( extra features ) are hard to install for someone who does not know programming. And one can never be sure they work.
A powerful free tool that helps us manage customer calls and generate revenue through automation. Really appreciate all the work that's gone into vicidial.
The most important feature I liked was the easy way to scale up.
VICIdial is the most popular open-source Contact Center Solution in the world and it can become a Swiss Army Knife for those who grasp the infinite possibilities of this incredible system.
Finally the web phone feature that's solved millions of issues. This is the only platform, what I need that can be implement or integrate, very impressive.
Using already familiar linux and asterisk vicidial sits on top of these already amazing technologies to bring you a fully featured call center application without limits.
This is overall the best dialer software on the market , we were about to try Five9, but when we compared.
I would recommend this software to all call centers on a budget.
Most useful feature is IVR with API and the survey feature. Report feature is very strong, nothing missed.
Quite a lot of powerful features for an open source software.
The only pros that I can say about this software is that when it worked I was able to work. I was somewhat easy to use.
I love how it's editable and you can add to it and it works perfectly even better than paid softwares that being offered from big competitors.
There are almost too many features. You can get lost in all of the configuration settings.
If you have a competent Linux staff with some knowledge of Linux bash, PHP, MySql and Asterisk, you are good to go. Community support is fantastic.
Probably one of the problems with this app is its interface, it is very rudimentary, it seems more a tool from when the internet started, and html was the only language to design web pages.
It took time to come into but all the features are just amazing. And more important, support from community and the authors are just first class.
Another problem that it generates is with cookies, sometimes it does not connect since the browser is hung with previous cookies.
Great Software, easy to use and it FREE!, its a great software to begin with in a call center.
Features ( extra features ) are hard to install for someone who does not know programming. And one can never be sure they work.
A powerful free tool that helps us manage customer calls and generate revenue through automation. Really appreciate all the work that's gone into vicidial.
The most important feature I liked was the easy way to scale up.
VICIdial is the most popular open-source Contact Center Solution in the world and it can become a Swiss Army Knife for those who grasp the infinite possibilities of this incredible system.
Finally the web phone feature that's solved millions of issues. This is the only platform, what I need that can be implement or integrate, very impressive.
Using already familiar linux and asterisk vicidial sits on top of these already amazing technologies to bring you a fully featured call center application without limits.
This is overall the best dialer software on the market , we were about to try Five9, but when we compared.
I would recommend this software to all call centers on a budget.
Most useful feature is IVR with API and the survey feature. Report feature is very strong, nothing missed.
Quite a lot of powerful features for an open source software.
The only pros that I can say about this software is that when it worked I was able to work. I was somewhat easy to use.
CloudTalk logo
4.4
263

Cloud-based call center software for sales and support teams

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.5
    Features
    4.3
    Customer support
    4.3
Pros and Cons from CloudTalk users   
avatar
avatar
avatar
+15
Great call quality both sound and video, great support. Perfect integration with HubSpot so we are able to keep track of all the calls and engagement.
The only negative I can mention is that we have been unable to install the CloudTalk client app from the Zendesk Marketplace.
Great experience overall. Having used other call providers, I can confidently say Cloudtalk brings the best value for your money.
Because it relies on an internet connection, there is sometimes a lag in the conversation or trouble connecting to people.
Top point the dashboard they provide is perfect and it gives you the control you need in order to analyze better your calls and get better results.
The only downside right now is that i still have one number that hasnt transferred over from the other system so i am having to use two platforms.
The app and administrator dashboard is very user friendly and easy to navigate and use. Also, the customer service team is always lovely to talk to and always happy to help.
The app is full of glitches and the call quality is very poor. We have waited more than two months for them to port our number and they failed.
Our general impression of CloudTalk is quite positive and are so far very happy with the switch. I would recommend CloudTalk to any business looking to solve all things business phone related.
It has been a nice, swift and smooth experience, the transition from a different platform was easy and fast.
It is easy to use and I love to call people from my new number on such good terms.
It really helps to keep a good relationship with clients from anywhere, as if I was at the office.
Hubspot integration is super helpful, easy to setup, and fast. CloudTalk offers so many features that we didn't even know if we could implement.
In easy terms is good and better if you use a monthly fee.
Customer Service is great. Mobile app is fantastic.
Cloudtalk is super easy to use and it allows you to take notes during and after every call which is very convenient, especially if you work in CRM.
Onboarding team was eager to help. Also the flexible models lets us manage our pricing per agent so we can add/remove seats as we want.
Great user interface, awesome customer support.
Great call quality both sound and video, great support. Perfect integration with HubSpot so we are able to keep track of all the calls and engagement.
The only negative I can mention is that we have been unable to install the CloudTalk client app from the Zendesk Marketplace.
Great experience overall. Having used other call providers, I can confidently say Cloudtalk brings the best value for your money.
Because it relies on an internet connection, there is sometimes a lag in the conversation or trouble connecting to people.
Top point the dashboard they provide is perfect and it gives you the control you need in order to analyze better your calls and get better results.
The only downside right now is that i still have one number that hasnt transferred over from the other system so i am having to use two platforms.
The app and administrator dashboard is very user friendly and easy to navigate and use. Also, the customer service team is always lovely to talk to and always happy to help.
The app is full of glitches and the call quality is very poor. We have waited more than two months for them to port our number and they failed.
Our general impression of CloudTalk is quite positive and are so far very happy with the switch. I would recommend CloudTalk to any business looking to solve all things business phone related.
It has been a nice, swift and smooth experience, the transition from a different platform was easy and fast.
It is easy to use and I love to call people from my new number on such good terms.
It really helps to keep a good relationship with clients from anywhere, as if I was at the office.
Hubspot integration is super helpful, easy to setup, and fast. CloudTalk offers so many features that we didn't even know if we could implement.
In easy terms is good and better if you use a monthly fee.
Customer Service is great. Mobile app is fantastic.
Cloudtalk is super easy to use and it allows you to take notes during and after every call which is very convenient, especially if you work in CRM.
Onboarding team was eager to help. Also the flexible models lets us manage our pricing per agent so we can add/remove seats as we want.
Great user interface, awesome customer support.
Great call quality both sound and video, great support. Perfect integration with HubSpot so we are able to keep track of all the calls and engagement.
The only negative I can mention is that we have been unable to install the CloudTalk client app from the Zendesk Marketplace.
Great experience overall. Having used other call providers, I can confidently say Cloudtalk brings the best value for your money.
Because it relies on an internet connection, there is sometimes a lag in the conversation or trouble connecting to people.
Top point the dashboard they provide is perfect and it gives you the control you need in order to analyze better your calls and get better results.
The only downside right now is that i still have one number that hasnt transferred over from the other system so i am having to use two platforms.
The app and administrator dashboard is very user friendly and easy to navigate and use. Also, the customer service team is always lovely to talk to and always happy to help.
The app is full of glitches and the call quality is very poor. We have waited more than two months for them to port our number and they failed.
Our general impression of CloudTalk is quite positive and are so far very happy with the switch. I would recommend CloudTalk to any business looking to solve all things business phone related.
It has been a nice, swift and smooth experience, the transition from a different platform was easy and fast.
It is easy to use and I love to call people from my new number on such good terms.
It really helps to keep a good relationship with clients from anywhere, as if I was at the office.
Hubspot integration is super helpful, easy to setup, and fast. CloudTalk offers so many features that we didn't even know if we could implement.
In easy terms is good and better if you use a monthly fee.
Customer Service is great. Mobile app is fantastic.
Cloudtalk is super easy to use and it allows you to take notes during and after every call which is very convenient, especially if you work in CRM.
Onboarding team was eager to help. Also the flexible models lets us manage our pricing per agent so we can add/remove seats as we want.
Great user interface, awesome customer support.
XCALLY logo
4.8
128

Omnichannel contact center management

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.8
    Features
    4.7
    Customer support
    4.8
Pros and Cons from XCALLY users   
avatar
avatar
+15
I like it because it is very productive, its interface is good, is an easy to use software and the price is very good.
When doing multi-tenant customer support, it is a bit confusing when the number of queues increases, as there are places where it is difficult to visually identify which tenants (queues) are accessed.
Xcally is very scalable offering the perfect out of box solution for small companies and very accommodating for all it's growth needs.
Reports engine lack the option to run all query types from the database.
XCALLY is a must have for any customer service department of any business ranging from small. To large scale Call Centers - You get the best support on the solution and you get the best value.
Missing features that must be developed. Many requests for support from our customers because not easy to use.
Xcally is perfectly suited to our expectations and those of our customers. It is constantly evolving with always the integration of new functionalities.
Nothing we particularly don't like about it. We use it every day in 25+ contact centers and it really lets us compete in the industry.
XCALLY is very stable with a Linux based core, low resources consumption and ease of use. Elegant design with many language even for eastern written languages like ARABIC you get RTL support.
Very strong development team with many additions and suggestions implementing to the software on a regular basis. Awesome communication experience with customer support and sales teams.
Xcally Motion is a great solution for our business. It helps to track our customers desires and feedbacks in realtime.
The wiki - documentation is great. Very easy to understand with graphical explanations in some cases.
We use the Xcally software inside and provide to our customers a cloud solution for their call centers, and by the momment all are very happy.
Xcally easy to use and reliable. Scalability is what brings it really to the market.
The cloud native platform is extremely easy to use. The set up and configuration is very straight forward.
The most cost effective Omnichannel Contact Center and Customer Experience tool.
It is easy to link between any third party tools and product itself is quite easier for Agents.
Very easy to integrate with existing systems and use aswell.
I like it because it is very productive, its interface is good, is an easy to use software and the price is very good.
When doing multi-tenant customer support, it is a bit confusing when the number of queues increases, as there are places where it is difficult to visually identify which tenants (queues) are accessed.
Xcally is very scalable offering the perfect out of box solution for small companies and very accommodating for all it's growth needs.
Reports engine lack the option to run all query types from the database.
XCALLY is a must have for any customer service department of any business ranging from small. To large scale Call Centers - You get the best support on the solution and you get the best value.
Missing features that must be developed. Many requests for support from our customers because not easy to use.
Xcally is perfectly suited to our expectations and those of our customers. It is constantly evolving with always the integration of new functionalities.
Nothing we particularly don't like about it. We use it every day in 25+ contact centers and it really lets us compete in the industry.
XCALLY is very stable with a Linux based core, low resources consumption and ease of use. Elegant design with many language even for eastern written languages like ARABIC you get RTL support.
Very strong development team with many additions and suggestions implementing to the software on a regular basis. Awesome communication experience with customer support and sales teams.
Xcally Motion is a great solution for our business. It helps to track our customers desires and feedbacks in realtime.
The wiki - documentation is great. Very easy to understand with graphical explanations in some cases.
We use the Xcally software inside and provide to our customers a cloud solution for their call centers, and by the momment all are very happy.
Xcally easy to use and reliable. Scalability is what brings it really to the market.
The cloud native platform is extremely easy to use. The set up and configuration is very straight forward.
The most cost effective Omnichannel Contact Center and Customer Experience tool.
It is easy to link between any third party tools and product itself is quite easier for Agents.
Very easy to integrate with existing systems and use aswell.
I like it because it is very productive, its interface is good, is an easy to use software and the price is very good.
When doing multi-tenant customer support, it is a bit confusing when the number of queues increases, as there are places where it is difficult to visually identify which tenants (queues) are accessed.
Xcally is very scalable offering the perfect out of box solution for small companies and very accommodating for all it's growth needs.
Reports engine lack the option to run all query types from the database.
XCALLY is a must have for any customer service department of any business ranging from small. To large scale Call Centers - You get the best support on the solution and you get the best value.
Missing features that must be developed. Many requests for support from our customers because not easy to use.
Xcally is perfectly suited to our expectations and those of our customers. It is constantly evolving with always the integration of new functionalities.
Nothing we particularly don't like about it. We use it every day in 25+ contact centers and it really lets us compete in the industry.
XCALLY is very stable with a Linux based core, low resources consumption and ease of use. Elegant design with many language even for eastern written languages like ARABIC you get RTL support.
Very strong development team with many additions and suggestions implementing to the software on a regular basis. Awesome communication experience with customer support and sales teams.
Xcally Motion is a great solution for our business. It helps to track our customers desires and feedbacks in realtime.
The wiki - documentation is great. Very easy to understand with graphical explanations in some cases.
We use the Xcally software inside and provide to our customers a cloud solution for their call centers, and by the momment all are very happy.
Xcally easy to use and reliable. Scalability is what brings it really to the market.
The cloud native platform is extremely easy to use. The set up and configuration is very straight forward.
The most cost effective Omnichannel Contact Center and Customer Experience tool.
It is easy to link between any third party tools and product itself is quite easier for Agents.
Very easy to integrate with existing systems and use aswell.
Genesys Cloud CX logo
4.4
225

Software for faster, smarter, personal experiences

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.1
    Ease of use
    4.4
    Features
    4.2
    Customer support
    4.0
Pros and Cons from Genesys Cloud CX users   
+15
I'm happy to be using this product as it becomes better and will be a very strong product to beat in the future.
It's hard to read and when extracting the data and the formatting is hard to read / follow.
As in our Customer Service Center the biggest volume of users are the agents, the ease of use and friendly interface are one of the most important things for us.
There is always the worry that the system will go down and leave us dead in the water but those instances have been minimal so far.
I like the ability to have so many features all in one solution. This allows us to operate with minimal 3rd party vendors and helps minimise costs.
Since it is centrally located on the cloud, we have had some issues with lag.
Brilliant product and seamless integration, did not take long to get the product set up and the users onboarded.
It offers a chat platform that is very limited, and a very poor email ticketing system that works like phones; emails come in and you have to click "answer.
Genesys is a good solution for a business with a strong developer team.
The system is fairly easy to use and it appears to have good security features. The calls are very clear and you have activity history stored in the system.
I like its user interface and the customer support is superb.
Overall we have been pretty happy with the Genesys Cloud application.
Overall I've enjoyed the transition to Genesys Cloud, the uptake internally was/is very positive.
I like most of the features of this product out o that most is architect part, its really very easy and flexible for any new requirement.
Feedback from agents indicates the features are user friendly and functionality allows them to be part of the process on many levels.
The user interface is instinctive and so user friendly.
Genesys pure cloud side, we generally use social media integration, which is good to have Twitter and facebook to use it.
What I like most is that is integrates all communication in one place, so we done have to invest in multiple softwares.
I'm happy to be using this product as it becomes better and will be a very strong product to beat in the future.
It's hard to read and when extracting the data and the formatting is hard to read / follow.
As in our Customer Service Center the biggest volume of users are the agents, the ease of use and friendly interface are one of the most important things for us.
There is always the worry that the system will go down and leave us dead in the water but those instances have been minimal so far.
I like the ability to have so many features all in one solution. This allows us to operate with minimal 3rd party vendors and helps minimise costs.
Since it is centrally located on the cloud, we have had some issues with lag.
Brilliant product and seamless integration, did not take long to get the product set up and the users onboarded.
It offers a chat platform that is very limited, and a very poor email ticketing system that works like phones; emails come in and you have to click "answer.
Genesys is a good solution for a business with a strong developer team.
The system is fairly easy to use and it appears to have good security features. The calls are very clear and you have activity history stored in the system.
I like its user interface and the customer support is superb.
Overall we have been pretty happy with the Genesys Cloud application.
Overall I've enjoyed the transition to Genesys Cloud, the uptake internally was/is very positive.
I like most of the features of this product out o that most is architect part, its really very easy and flexible for any new requirement.
Feedback from agents indicates the features are user friendly and functionality allows them to be part of the process on many levels.
The user interface is instinctive and so user friendly.
Genesys pure cloud side, we generally use social media integration, which is good to have Twitter and facebook to use it.
What I like most is that is integrates all communication in one place, so we done have to invest in multiple softwares.
I'm happy to be using this product as it becomes better and will be a very strong product to beat in the future.
It's hard to read and when extracting the data and the formatting is hard to read / follow.
As in our Customer Service Center the biggest volume of users are the agents, the ease of use and friendly interface are one of the most important things for us.
There is always the worry that the system will go down and leave us dead in the water but those instances have been minimal so far.
I like the ability to have so many features all in one solution. This allows us to operate with minimal 3rd party vendors and helps minimise costs.
Since it is centrally located on the cloud, we have had some issues with lag.
Brilliant product and seamless integration, did not take long to get the product set up and the users onboarded.
It offers a chat platform that is very limited, and a very poor email ticketing system that works like phones; emails come in and you have to click "answer.
Genesys is a good solution for a business with a strong developer team.
The system is fairly easy to use and it appears to have good security features. The calls are very clear and you have activity history stored in the system.
I like its user interface and the customer support is superb.
Overall we have been pretty happy with the Genesys Cloud application.
Overall I've enjoyed the transition to Genesys Cloud, the uptake internally was/is very positive.
I like most of the features of this product out o that most is architect part, its really very easy and flexible for any new requirement.
Feedback from agents indicates the features are user friendly and functionality allows them to be part of the process on many levels.
The user interface is instinctive and so user friendly.
Genesys pure cloud side, we generally use social media integration, which is good to have Twitter and facebook to use it.
What I like most is that is integrates all communication in one place, so we done have to invest in multiple softwares.
Bright Pattern logo
4.8
104

Cloud Contact Center Software with Embedded AI

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    4.7
    Features
    4.6
    Customer support
    4.8
Pros and Cons from Bright Pattern users   
avatar
avatar
+15
After using several products on the market I have found that Brightpattern is the most powerful and best priced software we can get and their customer service is by far the best that exists.
Customers would complain that they would leave a number for a callback to be called back and placed on hold again, or not be called back at all.
The features and functionality are industry best practice, but the people and support are amazing.
No "wait" or "standby" mode while dispositioning last call before a break.
I was part of implementing this software, it was easy to train and easy for agents to learn. The software has great documentation if you need assistance, otherwise their support team has been great.
If there are technical issues side they are quite to assess and diagnose the problem and get back to you promptly.
BrightPattern has a true Omni-Channel call center solution which is very flexible. Customer representative and the engineers at BP are great to work with and extremely helpful.
Can't go to "not ready" or "break" when the que is full.
We have been almost able to do everything. We are pretty creative and have been able to be very creative with our deployment.
Bright Pattern is an excellent partner with a very attractive quality v/s price.
We love the ease of use of the platform and the endless omni-channel capabilities. It is an open platform which allowed us to integrate with our key software platforms such as Zendesk.
Bright Pattern has some of the most innovative omnichannel features including omnichannel quality management for monitoring 100% of interactions on all channels.
I love that all of our customer interactions are on one platform. Very user friendly and simple to program.
Its the personal touch that matters and the pride they have for their system. I am the sort of person who always asks "what if " or "could we" and they help me get those questions answered.
So flexibility simplicity and their engagement is second to none and I would always recommend BP.
It is easy to use especially when the emails get pushed out to me. I use a jabra mic and I the calls can go right through me at office or at home with soft phone. I like the chat option too.
Solid software with an incredible integration team.
The software is very easy to use and the implementation time required is also very short when considered with the order players in the market.
After using several products on the market I have found that Brightpattern is the most powerful and best priced software we can get and their customer service is by far the best that exists.
Customers would complain that they would leave a number for a callback to be called back and placed on hold again, or not be called back at all.
The features and functionality are industry best practice, but the people and support are amazing.
No "wait" or "standby" mode while dispositioning last call before a break.
I was part of implementing this software, it was easy to train and easy for agents to learn. The software has great documentation if you need assistance, otherwise their support team has been great.
If there are technical issues side they are quite to assess and diagnose the problem and get back to you promptly.
BrightPattern has a true Omni-Channel call center solution which is very flexible. Customer representative and the engineers at BP are great to work with and extremely helpful.
Can't go to "not ready" or "break" when the que is full.
We have been almost able to do everything. We are pretty creative and have been able to be very creative with our deployment.
Bright Pattern is an excellent partner with a very attractive quality v/s price.
We love the ease of use of the platform and the endless omni-channel capabilities. It is an open platform which allowed us to integrate with our key software platforms such as Zendesk.
Bright Pattern has some of the most innovative omnichannel features including omnichannel quality management for monitoring 100% of interactions on all channels.
I love that all of our customer interactions are on one platform. Very user friendly and simple to program.
Its the personal touch that matters and the pride they have for their system. I am the sort of person who always asks "what if " or "could we" and they help me get those questions answered.
So flexibility simplicity and their engagement is second to none and I would always recommend BP.
It is easy to use especially when the emails get pushed out to me. I use a jabra mic and I the calls can go right through me at office or at home with soft phone. I like the chat option too.
Solid software with an incredible integration team.
The software is very easy to use and the implementation time required is also very short when considered with the order players in the market.
After using several products on the market I have found that Brightpattern is the most powerful and best priced software we can get and their customer service is by far the best that exists.
Customers would complain that they would leave a number for a callback to be called back and placed on hold again, or not be called back at all.
The features and functionality are industry best practice, but the people and support are amazing.
No "wait" or "standby" mode while dispositioning last call before a break.
I was part of implementing this software, it was easy to train and easy for agents to learn. The software has great documentation if you need assistance, otherwise their support team has been great.
If there are technical issues side they are quite to assess and diagnose the problem and get back to you promptly.
BrightPattern has a true Omni-Channel call center solution which is very flexible. Customer representative and the engineers at BP are great to work with and extremely helpful.
Can't go to "not ready" or "break" when the que is full.
We have been almost able to do everything. We are pretty creative and have been able to be very creative with our deployment.
Bright Pattern is an excellent partner with a very attractive quality v/s price.
We love the ease of use of the platform and the endless omni-channel capabilities. It is an open platform which allowed us to integrate with our key software platforms such as Zendesk.
Bright Pattern has some of the most innovative omnichannel features including omnichannel quality management for monitoring 100% of interactions on all channels.
I love that all of our customer interactions are on one platform. Very user friendly and simple to program.
Its the personal touch that matters and the pride they have for their system. I am the sort of person who always asks "what if " or "could we" and they help me get those questions answered.
So flexibility simplicity and their engagement is second to none and I would always recommend BP.
It is easy to use especially when the emails get pushed out to me. I use a jabra mic and I the calls can go right through me at office or at home with soft phone. I like the chat option too.
Solid software with an incredible integration team.
The software is very easy to use and the implementation time required is also very short when considered with the order players in the market.
wolkvox logo
4.6
98

Communication management system for contact centers

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.7
    Features
    4.6
    Customer support
    4.4
Pros and Cons from wolkvox users   
+5
It is a great experience. I have seen other applications and I consider this the best in cost-benefit.
No mobile app for answer request, Its only for Windows.
Its interface is user friendly and very easy to use. I like that I can have control and analysis of the operation metrics with a single click.
Sometimes is difficult to setup some of the points due you have to perform a lot of pre steps.
The product is a great promise, we need to work around to make it fully work.
Windows App Client is not efficient. API response capacity is very limited.
Ease of use and low code applications. Easy integration with other business applications.
I don't like having to register the IP every time I work from a different location.
It is a great experience. I have seen other applications and I consider this the best in cost-benefit.
No mobile app for answer request, Its only for Windows.
Its interface is user friendly and very easy to use. I like that I can have control and analysis of the operation metrics with a single click.
Sometimes is difficult to setup some of the points due you have to perform a lot of pre steps.
The product is a great promise, we need to work around to make it fully work.
Windows App Client is not efficient. API response capacity is very limited.
Ease of use and low code applications. Easy integration with other business applications.
I don't like having to register the IP every time I work from a different location.
It is a great experience. I have seen other applications and I consider this the best in cost-benefit.
No mobile app for answer request, Its only for Windows.
Its interface is user friendly and very easy to use. I like that I can have control and analysis of the operation metrics with a single click.
Sometimes is difficult to setup some of the points due you have to perform a lot of pre steps.
The product is a great promise, we need to work around to make it fully work.
Windows App Client is not efficient. API response capacity is very limited.
Ease of use and low code applications. Easy integration with other business applications.
I don't like having to register the IP every time I work from a different location.
Dialshree logo
4.7
70

Cloud-based contact center solution

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.7
    Features
    4.6
    Customer support
    4.8
Pros and Cons from Dialshree users   
avatar
avatar
+15
Great experience with good support team. Very happy to work with [sensitive content hidden.
Just need to update system time by time with real world problems. I think it is zero error solution.
Great experience, from [sensitive content hidden], entire team is super supportive. Modules are customizable & UI is super swift.
Auto Dial for the CallBacks features is missing.
As a Quality Monitoring executive, I have enjoyed call recording applications, checking customer details, analysis on reports, etc., are designed in a wonderful way and user friendly also.
What ever you need can be done by the team under user specific development in no time.
We highly recommend DialShree and commend Elision for their top-notch product and excellent service.
All options are visible to all and it is confusion able.
Scalability of the cloud-based solution ensured we could handle call volume fluctuations effortlessly. It saved us costs while maintaining high service quality during peak periods.
Great experience as getting proper support from Dialshree Team which is most important for all.
Means there are some features are really help for reducing the drop calls. And quality of Calls are also good.
I've looked and tested tons of dialer but nothing come close to DialShree. They have a dedicated support team to help us solve any issue with the dialer very quickly.
Software is easy to use and features are very easy to understand. Money is worth for this software.
Very smooth and user friendly - Omnichannel works like magic for Customer experience.
This software support all major technologies which help easy integrations with various software of company.
This is best product for doing outbound calling with all dialing modes include Predictive one.
Milan Rathi who looks after our account is proactive in handling and helping us in our existing concerns. He is quick to understand and help in implementation of our new developments.
We have customized many Api and features as per our requirement which help us to improve our productivity and business.
Great experience with good support team. Very happy to work with [sensitive content hidden.
Just need to update system time by time with real world problems. I think it is zero error solution.
Great experience, from [sensitive content hidden], entire team is super supportive. Modules are customizable & UI is super swift.
Auto Dial for the CallBacks features is missing.
As a Quality Monitoring executive, I have enjoyed call recording applications, checking customer details, analysis on reports, etc., are designed in a wonderful way and user friendly also.
What ever you need can be done by the team under user specific development in no time.
We highly recommend DialShree and commend Elision for their top-notch product and excellent service.
All options are visible to all and it is confusion able.
Scalability of the cloud-based solution ensured we could handle call volume fluctuations effortlessly. It saved us costs while maintaining high service quality during peak periods.
Great experience as getting proper support from Dialshree Team which is most important for all.
Means there are some features are really help for reducing the drop calls. And quality of Calls are also good.
I've looked and tested tons of dialer but nothing come close to DialShree. They have a dedicated support team to help us solve any issue with the dialer very quickly.
Software is easy to use and features are very easy to understand. Money is worth for this software.
Very smooth and user friendly - Omnichannel works like magic for Customer experience.
This software support all major technologies which help easy integrations with various software of company.
This is best product for doing outbound calling with all dialing modes include Predictive one.
Milan Rathi who looks after our account is proactive in handling and helping us in our existing concerns. He is quick to understand and help in implementation of our new developments.
We have customized many Api and features as per our requirement which help us to improve our productivity and business.
Great experience with good support team. Very happy to work with [sensitive content hidden.
Just need to update system time by time with real world problems. I think it is zero error solution.
Great experience, from [sensitive content hidden], entire team is super supportive. Modules are customizable & UI is super swift.
Auto Dial for the CallBacks features is missing.
As a Quality Monitoring executive, I have enjoyed call recording applications, checking customer details, analysis on reports, etc., are designed in a wonderful way and user friendly also.
What ever you need can be done by the team under user specific development in no time.
We highly recommend DialShree and commend Elision for their top-notch product and excellent service.
All options are visible to all and it is confusion able.
Scalability of the cloud-based solution ensured we could handle call volume fluctuations effortlessly. It saved us costs while maintaining high service quality during peak periods.
Great experience as getting proper support from Dialshree Team which is most important for all.
Means there are some features are really help for reducing the drop calls. And quality of Calls are also good.
I've looked and tested tons of dialer but nothing come close to DialShree. They have a dedicated support team to help us solve any issue with the dialer very quickly.
Software is easy to use and features are very easy to understand. Money is worth for this software.
Very smooth and user friendly - Omnichannel works like magic for Customer experience.
This software support all major technologies which help easy integrations with various software of company.
This is best product for doing outbound calling with all dialing modes include Predictive one.
Milan Rathi who looks after our account is proactive in handling and helping us in our existing concerns. He is quick to understand and help in implementation of our new developments.
We have customized many Api and features as per our requirement which help us to improve our productivity and business.
HoduCC logo
4.6
74

HoduCC Contact center software for sales and support teams

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.6
    Features
    4.5
    Customer support
    4.6
Pros and Cons from HoduCC users   
avatar
+15
Nice guys, reliable software, reliable customization services, good support services.
There are no aspect of the product that is difficult to use.
The 24 x 7 support provided by the team is incredible. I personally have never seen such a dedicated team who always are focused on customer benefits.
Some CC Features missing. User interface needs some rework.
The support team is also responsive and helpful whenever we need assistance, also the management team “Kartik Khambhati” treats clients with respect and professionalism.
Every feature is good, with no negative reviews.
Stable and Flexible , yet well secured. Robust and cost effective.
The network integration does not sit well with our local Telco and internet service providers.
The experience with HoduCC has been great, the support team is always available to help at a moments notice and the team any fixes are done fast and efficiently.
I love the reporting platform. It has a lot of reporting to chose from especially as a Team Lead am able to pull report of all my agents and also it helps to analysis the reports.
I highly recommend HoduCC to any business looking for a reliable and feature-rich call center solution.
Feature rich, easy to use and most helpful team to coordinate and work with.
Quite user friendly and easy to use and great support.
The system is quite flexible so we can turn off the features we are not using to keep things simple but still have the ability to turn them on at a later date if we would like to.
Helps organisations to save costs and be more efficient.
Call clarity is topnotch and connection is swift.
Ease of use, professionality , reporting system and integration with other system.
Product easy to useIntegration easySupport available.
Nice guys, reliable software, reliable customization services, good support services.
There are no aspect of the product that is difficult to use.
The 24 x 7 support provided by the team is incredible. I personally have never seen such a dedicated team who always are focused on customer benefits.
Some CC Features missing. User interface needs some rework.
The support team is also responsive and helpful whenever we need assistance, also the management team “Kartik Khambhati” treats clients with respect and professionalism.
Every feature is good, with no negative reviews.
Stable and Flexible , yet well secured. Robust and cost effective.
The network integration does not sit well with our local Telco and internet service providers.
The experience with HoduCC has been great, the support team is always available to help at a moments notice and the team any fixes are done fast and efficiently.
I love the reporting platform. It has a lot of reporting to chose from especially as a Team Lead am able to pull report of all my agents and also it helps to analysis the reports.
I highly recommend HoduCC to any business looking for a reliable and feature-rich call center solution.
Feature rich, easy to use and most helpful team to coordinate and work with.
Quite user friendly and easy to use and great support.
The system is quite flexible so we can turn off the features we are not using to keep things simple but still have the ability to turn them on at a later date if we would like to.
Helps organisations to save costs and be more efficient.
Call clarity is topnotch and connection is swift.
Ease of use, professionality , reporting system and integration with other system.
Product easy to useIntegration easySupport available.
Nice guys, reliable software, reliable customization services, good support services.
There are no aspect of the product that is difficult to use.
The 24 x 7 support provided by the team is incredible. I personally have never seen such a dedicated team who always are focused on customer benefits.
Some CC Features missing. User interface needs some rework.
The support team is also responsive and helpful whenever we need assistance, also the management team “Kartik Khambhati” treats clients with respect and professionalism.
Every feature is good, with no negative reviews.
Stable and Flexible , yet well secured. Robust and cost effective.
The network integration does not sit well with our local Telco and internet service providers.
The experience with HoduCC has been great, the support team is always available to help at a moments notice and the team any fixes are done fast and efficiently.
I love the reporting platform. It has a lot of reporting to chose from especially as a Team Lead am able to pull report of all my agents and also it helps to analysis the reports.
I highly recommend HoduCC to any business looking for a reliable and feature-rich call center solution.
Feature rich, easy to use and most helpful team to coordinate and work with.
Quite user friendly and easy to use and great support.
The system is quite flexible so we can turn off the features we are not using to keep things simple but still have the ability to turn them on at a later date if we would like to.
Helps organisations to save costs and be more efficient.
Call clarity is topnotch and connection is swift.
Ease of use, professionality , reporting system and integration with other system.
Product easy to useIntegration easySupport available.
Aspect Unified IP logo
4.4
70

Enable inbound and outbound omni-channel contact.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.1
    Ease of use
    4.2
    Features
    4.1
    Customer support
    4.1
Pros and Cons from Aspect Unified IP users   
avatar
+15
The customization and granularity the UIP product provides has been amazing in scaling our outbound campaigns. It's not as easy to learn, but it's a powerful tool.
Upgrade cycle is too aggressive for large companies that have heavy integration and limited IT resources.
High availability works great and has been very solid; Aspect support has been very helpful with any issues.
The lack of integration API's, which make it difficult to have as single screen for all customer solutions.
The product is easy to use and the customer support is outstanding. The product delivers above our expectations.
Inability to get real time status of call in queue based on skills.
Great technology, flexible and scalable. Feedback from our team who implemented the solution is very positive.
It was hard to make changes to when needing to update something.
Aspect List Management capabilities are amazing and the industry needs these solutions.
We've combined Unified IP with other Aspect contact center tools (workforce management, quality management and call recording) and are very satisfied with impact it has had on our business.
In-built DR capabilities and ease of setup of DR sync processes. Good Real-time reporting interface which is highly configurable.
Ease of use and templates for most things in order to make changes in bulk or help save time.
Screens are easy to read...product is very stable...customer support is very good.
The ease of use, flexiblity and ability to intergrate with other products.
Red Oxygen integration for sending SMS out of Unified IP system utilizing email/exchange integration. I also like the ease of use for managing builds in ALM.
Reporting is very user friendly. Highly configurable system and able to seamlessly integrate with our internal system.
It provides automated self-service interactions to fulfill our customer requests without involving a live agent saving time and cost.
We have been able to leverage capacity in certain lines of businesses to other areas, which has sustained productivity while reducing operating costs.
The customization and granularity the UIP product provides has been amazing in scaling our outbound campaigns. It's not as easy to learn, but it's a powerful tool.
Upgrade cycle is too aggressive for large companies that have heavy integration and limited IT resources.
High availability works great and has been very solid; Aspect support has been very helpful with any issues.
The lack of integration API's, which make it difficult to have as single screen for all customer solutions.
The product is easy to use and the customer support is outstanding. The product delivers above our expectations.
Inability to get real time status of call in queue based on skills.
Great technology, flexible and scalable. Feedback from our team who implemented the solution is very positive.
It was hard to make changes to when needing to update something.
Aspect List Management capabilities are amazing and the industry needs these solutions.
We've combined Unified IP with other Aspect contact center tools (workforce management, quality management and call recording) and are very satisfied with impact it has had on our business.
In-built DR capabilities and ease of setup of DR sync processes. Good Real-time reporting interface which is highly configurable.
Ease of use and templates for most things in order to make changes in bulk or help save time.
Screens are easy to read...product is very stable...customer support is very good.
The ease of use, flexiblity and ability to intergrate with other products.
Red Oxygen integration for sending SMS out of Unified IP system utilizing email/exchange integration. I also like the ease of use for managing builds in ALM.
Reporting is very user friendly. Highly configurable system and able to seamlessly integrate with our internal system.
It provides automated self-service interactions to fulfill our customer requests without involving a live agent saving time and cost.
We have been able to leverage capacity in certain lines of businesses to other areas, which has sustained productivity while reducing operating costs.
The customization and granularity the UIP product provides has been amazing in scaling our outbound campaigns. It's not as easy to learn, but it's a powerful tool.
Upgrade cycle is too aggressive for large companies that have heavy integration and limited IT resources.
High availability works great and has been very solid; Aspect support has been very helpful with any issues.
The lack of integration API's, which make it difficult to have as single screen for all customer solutions.
The product is easy to use and the customer support is outstanding. The product delivers above our expectations.
Inability to get real time status of call in queue based on skills.
Great technology, flexible and scalable. Feedback from our team who implemented the solution is very positive.
It was hard to make changes to when needing to update something.
Aspect List Management capabilities are amazing and the industry needs these solutions.
We've combined Unified IP with other Aspect contact center tools (workforce management, quality management and call recording) and are very satisfied with impact it has had on our business.
In-built DR capabilities and ease of setup of DR sync processes. Good Real-time reporting interface which is highly configurable.
Ease of use and templates for most things in order to make changes in bulk or help save time.
Screens are easy to read...product is very stable...customer support is very good.
The ease of use, flexiblity and ability to intergrate with other products.
Red Oxygen integration for sending SMS out of Unified IP system utilizing email/exchange integration. I also like the ease of use for managing builds in ALM.
Reporting is very user friendly. Highly configurable system and able to seamlessly integrate with our internal system.
It provides automated self-service interactions to fulfill our customer requests without involving a live agent saving time and cost.
We have been able to leverage capacity in certain lines of businesses to other areas, which has sustained productivity while reducing operating costs.
Ameyo logo
4.1
95

All-in-one Contact Center Software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.9
    Ease of use
    4.2
    Features
    4.0
    Customer support
    3.7
Pros and Cons from Ameyo users   
+15
At BRIPL we have had the pleasure to use the system for about 2 years now. It is a very effective solution that helps our agents.
We have some problems on our front-end. Some buttons doesn't work and there is some spelling mistake.
It is been a splendid experience with Ameyo so far, They have amazing customer service team available 24/7. Easy to configure this with our application and tools.
Lack of basic functionality. Trust deficit in data being received at Dialer.
The most likable part of the software is that is was easy and quick to implement for us. Also, the cost was important factor for us to consider.
Missed calls not shown on agent Id, TAT color also not changes.
The ameyo application has good scalability and it’s user friendly.
It is difficult to run in iOS and widget and dashboards need to handled separately.
Really good and enjoying the service integration with Salesforce to process business transacion.
Bad customer support, 70% issues never resolved on 1st call.
A good thing about Ameyo is its user interface. The dialer is on appropriate place so that we can dial and make calls easily.
Liked the integrated situation. The customer relationship approach is also good.
Easy to use and scalable solution , features like Queue management , Voice prompts changes and mpre controls for supervisor on front end makes it user friendly.
It is extremely consistent in terms of performance with call recordings and analytical data that helps improve the services.
A great (and inexpensive) platform for managing customer callouts.
The most cost effective contact center solution available in the market right now.
They are available at all time like 24/7. They always helps on our software incidents and problems.
Good Product by still underr testing for Call Center.
At BRIPL we have had the pleasure to use the system for about 2 years now. It is a very effective solution that helps our agents.
We have some problems on our front-end. Some buttons doesn't work and there is some spelling mistake.
It is been a splendid experience with Ameyo so far, They have amazing customer service team available 24/7. Easy to configure this with our application and tools.
Lack of basic functionality. Trust deficit in data being received at Dialer.
The most likable part of the software is that is was easy and quick to implement for us. Also, the cost was important factor for us to consider.
Missed calls not shown on agent Id, TAT color also not changes.
The ameyo application has good scalability and it’s user friendly.
It is difficult to run in iOS and widget and dashboards need to handled separately.
Really good and enjoying the service integration with Salesforce to process business transacion.
Bad customer support, 70% issues never resolved on 1st call.
A good thing about Ameyo is its user interface. The dialer is on appropriate place so that we can dial and make calls easily.
Liked the integrated situation. The customer relationship approach is also good.
Easy to use and scalable solution , features like Queue management , Voice prompts changes and mpre controls for supervisor on front end makes it user friendly.
It is extremely consistent in terms of performance with call recordings and analytical data that helps improve the services.
A great (and inexpensive) platform for managing customer callouts.
The most cost effective contact center solution available in the market right now.
They are available at all time like 24/7. They always helps on our software incidents and problems.
Good Product by still underr testing for Call Center.
At BRIPL we have had the pleasure to use the system for about 2 years now. It is a very effective solution that helps our agents.
We have some problems on our front-end. Some buttons doesn't work and there is some spelling mistake.
It is been a splendid experience with Ameyo so far, They have amazing customer service team available 24/7. Easy to configure this with our application and tools.
Lack of basic functionality. Trust deficit in data being received at Dialer.
The most likable part of the software is that is was easy and quick to implement for us. Also, the cost was important factor for us to consider.
Missed calls not shown on agent Id, TAT color also not changes.
The ameyo application has good scalability and it’s user friendly.
It is difficult to run in iOS and widget and dashboards need to handled separately.
Really good and enjoying the service integration with Salesforce to process business transacion.
Bad customer support, 70% issues never resolved on 1st call.
A good thing about Ameyo is its user interface. The dialer is on appropriate place so that we can dial and make calls easily.
Liked the integrated situation. The customer relationship approach is also good.
Easy to use and scalable solution , features like Queue management , Voice prompts changes and mpre controls for supervisor on front end makes it user friendly.
It is extremely consistent in terms of performance with call recordings and analytical data that helps improve the services.
A great (and inexpensive) platform for managing customer callouts.
The most cost effective contact center solution available in the market right now.
They are available at all time like 24/7. They always helps on our software incidents and problems.
Good Product by still underr testing for Call Center.
uContact logo
4.3
51

Beautiful Contact Center Solution - Omnichannel - All in One

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.3
    Features
    4.4
    Customer support
    4.7
Pros and Cons from uContact users   
avatar
avatar
+10
Great system to work with callbacks and integration's are an amazing addon to this product.
The problem is that it freezes when being used a lot.
I have used the uContact call center software and is dedicated to increase the performance helps to improve the call center activities and the result is a better customer experience.
The occasional glitches may be a bit inconvenient at times.
The solution is extremely easy to use and allows and is a true all in one multichannel solution. I highly recommend uContact for financial institutions.
Right now someone technical is needed sometimes to learn process modification. All of the building blocks are there they just need to be set how you want.
We are satisfied with uContact in terms of features and support. The implementation was fast and the usability was great.
We love and appreciate the fact that uContact integrates easily and has an intuitive interface. It's got lots of features for a well priced contact center solution.
Easy to setup, strong contact center features, and great customer support service. Easy to maintain and operate.
Amazingly complete product, great Price, and the best service.
If you have really specific needs, that requires a flexible tool, this is your solution. The team was very helpful during all the process, from the idea to the implementation.
In addition it has the best price in the market product-features.
I appreciate that it allows for contact with customers through various communication methods.
Great system to work with callbacks and integration's are an amazing addon to this product.
The problem is that it freezes when being used a lot.
I have used the uContact call center software and is dedicated to increase the performance helps to improve the call center activities and the result is a better customer experience.
The occasional glitches may be a bit inconvenient at times.
The solution is extremely easy to use and allows and is a true all in one multichannel solution. I highly recommend uContact for financial institutions.
Right now someone technical is needed sometimes to learn process modification. All of the building blocks are there they just need to be set how you want.
We are satisfied with uContact in terms of features and support. The implementation was fast and the usability was great.
We love and appreciate the fact that uContact integrates easily and has an intuitive interface. It's got lots of features for a well priced contact center solution.
Easy to setup, strong contact center features, and great customer support service. Easy to maintain and operate.
Amazingly complete product, great Price, and the best service.
If you have really specific needs, that requires a flexible tool, this is your solution. The team was very helpful during all the process, from the idea to the implementation.
In addition it has the best price in the market product-features.
I appreciate that it allows for contact with customers through various communication methods.
Great system to work with callbacks and integration's are an amazing addon to this product.
The problem is that it freezes when being used a lot.
I have used the uContact call center software and is dedicated to increase the performance helps to improve the call center activities and the result is a better customer experience.
The occasional glitches may be a bit inconvenient at times.
The solution is extremely easy to use and allows and is a true all in one multichannel solution. I highly recommend uContact for financial institutions.
Right now someone technical is needed sometimes to learn process modification. All of the building blocks are there they just need to be set how you want.
We are satisfied with uContact in terms of features and support. The implementation was fast and the usability was great.
We love and appreciate the fact that uContact integrates easily and has an intuitive interface. It's got lots of features for a well priced contact center solution.
Easy to setup, strong contact center features, and great customer support service. Easy to maintain and operate.
Amazingly complete product, great Price, and the best service.
If you have really specific needs, that requires a flexible tool, this is your solution. The team was very helpful during all the process, from the idea to the implementation.
In addition it has the best price in the market product-features.
I appreciate that it allows for contact with customers through various communication methods.
3CLogic logo
4.3
49

Cloud Call Center Solutions

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.8
    Ease of use
    4.2
    Features
    4.2
    Customer support
    4.4
Pros and Cons from 3CLogic users   
+15
I love the people and response that I've received from 3CLogic. Everyone I've dealt with has been wonderful and so responsive.
Tech support rarely fixes issues with their software, and when they get frustrated trying, they blame the customer and say it's our problem and not their fault.
Always available and willing to help for as long as needed. Amazing robust product for a better price than similar products.
Our call center lost countless hours of productivity because of this program. On top of all of that, the system is not user-friendly and the training was inadequate.
The best! really great product easy to use with a amazing staff behind it for customer support.
When I have asked for enhancements or features, they have all come at a ridiculous price, even some that I would consider 'fixes' more than 'features.
He worked to create the best package to fit our company's needs and also offered helpful advice about what would be best regarding how to reach our customers.
We had a recent provider that had horrible service, horrible customer service agents and this was not a good model for our small business.
They are wonderful, helpful, and willing to go above and beyond for their customers.
Compare all of the players in the space...you will see that there is no comparison to the functions that 3C has. Many of the functions are not even available with the others.
All in all, I recommend 3CLogic. If you have an open API CRM like Salesforce or Sugar, 3CLogic is an excellent choice.
Through a referral we were turned onto 3C Logic about 18 months ago. What a positive experience, from the technology to the superb and prompt US based customer service.
Good connections and sound quality. Did I say that customer service is amazing.
They are always willing to help and also teach me to help in the future. The ticketing system is very easy to use and is promptly responded to and updated.
The technicians are friendly, knowledgeable and willing to help. I would highly recommend taking a look at this product for any size call center.
We are a recruitment agency specializing in virtual assistants. I've been using it for the past 4 months and I have to say it's an excellent tool that really is helping my team to be efficient.
Having a support team who can help us configure campaigns, troubleshoot performance issues, and guide us in best practices has made all the difference for our call center.
I've used about five other CRM/Dialer systems, and can tell you that none of them are perfect. What attracted me to 3C was the fact that they offered integration for my current CRM.
I love the people and response that I've received from 3CLogic. Everyone I've dealt with has been wonderful and so responsive.
Tech support rarely fixes issues with their software, and when they get frustrated trying, they blame the customer and say it's our problem and not their fault.
Always available and willing to help for as long as needed. Amazing robust product for a better price than similar products.
Our call center lost countless hours of productivity because of this program. On top of all of that, the system is not user-friendly and the training was inadequate.
The best! really great product easy to use with a amazing staff behind it for customer support.
When I have asked for enhancements or features, they have all come at a ridiculous price, even some that I would consider 'fixes' more than 'features.
He worked to create the best package to fit our company's needs and also offered helpful advice about what would be best regarding how to reach our customers.
We had a recent provider that had horrible service, horrible customer service agents and this was not a good model for our small business.
They are wonderful, helpful, and willing to go above and beyond for their customers.
Compare all of the players in the space...you will see that there is no comparison to the functions that 3C has. Many of the functions are not even available with the others.
All in all, I recommend 3CLogic. If you have an open API CRM like Salesforce or Sugar, 3CLogic is an excellent choice.
Through a referral we were turned onto 3C Logic about 18 months ago. What a positive experience, from the technology to the superb and prompt US based customer service.
Good connections and sound quality. Did I say that customer service is amazing.
They are always willing to help and also teach me to help in the future. The ticketing system is very easy to use and is promptly responded to and updated.
The technicians are friendly, knowledgeable and willing to help. I would highly recommend taking a look at this product for any size call center.
We are a recruitment agency specializing in virtual assistants. I've been using it for the past 4 months and I have to say it's an excellent tool that really is helping my team to be efficient.
Having a support team who can help us configure campaigns, troubleshoot performance issues, and guide us in best practices has made all the difference for our call center.
I've used about five other CRM/Dialer systems, and can tell you that none of them are perfect. What attracted me to 3C was the fact that they offered integration for my current CRM.
I love the people and response that I've received from 3CLogic. Everyone I've dealt with has been wonderful and so responsive.
Tech support rarely fixes issues with their software, and when they get frustrated trying, they blame the customer and say it's our problem and not their fault.
Always available and willing to help for as long as needed. Amazing robust product for a better price than similar products.
Our call center lost countless hours of productivity because of this program. On top of all of that, the system is not user-friendly and the training was inadequate.
The best! really great product easy to use with a amazing staff behind it for customer support.
When I have asked for enhancements or features, they have all come at a ridiculous price, even some that I would consider 'fixes' more than 'features.
He worked to create the best package to fit our company's needs and also offered helpful advice about what would be best regarding how to reach our customers.
We had a recent provider that had horrible service, horrible customer service agents and this was not a good model for our small business.
They are wonderful, helpful, and willing to go above and beyond for their customers.
Compare all of the players in the space...you will see that there is no comparison to the functions that 3C has. Many of the functions are not even available with the others.
All in all, I recommend 3CLogic. If you have an open API CRM like Salesforce or Sugar, 3CLogic is an excellent choice.
Through a referral we were turned onto 3C Logic about 18 months ago. What a positive experience, from the technology to the superb and prompt US based customer service.
Good connections and sound quality. Did I say that customer service is amazing.
They are always willing to help and also teach me to help in the future. The ticketing system is very easy to use and is promptly responded to and updated.
The technicians are friendly, knowledgeable and willing to help. I would highly recommend taking a look at this product for any size call center.
We are a recruitment agency specializing in virtual assistants. I've been using it for the past 4 months and I have to say it's an excellent tool that really is helping my team to be efficient.
Having a support team who can help us configure campaigns, troubleshoot performance issues, and guide us in best practices has made all the difference for our call center.
I've used about five other CRM/Dialer systems, and can tell you that none of them are perfect. What attracted me to 3C was the fact that they offered integration for my current CRM.
VCC Live logo
4.7
28

All-in-one Cloud Contact Center Software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.5
    Features
    4.6
    Customer support
    4.7
Pros and Cons from VCC Live users   
avatar
avatar
avatar
+15
I like this software because it is easy to resolve different settings. The system is It is very logically structured and the support team helps in every cases when I need.
I'm a bit confused with setting up a new project but it is not because of the software - it is because of the lack of my knowledge.
Excellent customer support and limited maintenance costs. VCC is fantastic if you are looking for a simple solution to manage your outbound operations.
Some of the functionalities are not so immediate and/or missing. I have never used the chat or Inbound module.
Overall, a nice peace of software and a good reliable service worth the money.
Lack of event notifications (Change and update logs).
Excellent features, user friendly, easy to learn. Supports multiple languages, user roles, management features, automated credit card payments and a lot more.
Which is the least well organised that, currently there is no mobile version yet, this is mostly absent from supervisors sides.
A very innovative call center solution, which is accessible and user friendly.
VCC staff was perfect from the beginnig. Our daily operation with this software is very effective.
Great CRM software that does the job at a reasonable price with great customer service.
It shows that it has been developed with user and business needs in mind. Continuous innovation and development of new functionalities help the business grow and/or become more effective.
Software management is easy, project management is transparent. It is also excellent for working at home or everywhere.
And on top of that, everything runs perfectly smooth. And let's not forget about all the support and quick responsiveness that we always get from VCC Live Team.
We are talking about a reliable software, it can be handled easily by everyone including both Supervisors and Operators. It is easy to extract reports from the system.
User-friendly software, reliable contact people, quick and effective information flow.
The fast and unbureaucratic support on the phone and by mail. The good integration of different communication channels (phone, mail, chat, etc.).
Great flexibility to integrate with our CRM systems and quick deploy for our Home Agents.
I like this software because it is easy to resolve different settings. The system is It is very logically structured and the support team helps in every cases when I need.
I'm a bit confused with setting up a new project but it is not because of the software - it is because of the lack of my knowledge.
Excellent customer support and limited maintenance costs. VCC is fantastic if you are looking for a simple solution to manage your outbound operations.
Some of the functionalities are not so immediate and/or missing. I have never used the chat or Inbound module.
Overall, a nice peace of software and a good reliable service worth the money.
Lack of event notifications (Change and update logs).
Excellent features, user friendly, easy to learn. Supports multiple languages, user roles, management features, automated credit card payments and a lot more.
Which is the least well organised that, currently there is no mobile version yet, this is mostly absent from supervisors sides.
A very innovative call center solution, which is accessible and user friendly.
VCC staff was perfect from the beginnig. Our daily operation with this software is very effective.
Great CRM software that does the job at a reasonable price with great customer service.
It shows that it has been developed with user and business needs in mind. Continuous innovation and development of new functionalities help the business grow and/or become more effective.
Software management is easy, project management is transparent. It is also excellent for working at home or everywhere.
And on top of that, everything runs perfectly smooth. And let's not forget about all the support and quick responsiveness that we always get from VCC Live Team.
We are talking about a reliable software, it can be handled easily by everyone including both Supervisors and Operators. It is easy to extract reports from the system.
User-friendly software, reliable contact people, quick and effective information flow.
The fast and unbureaucratic support on the phone and by mail. The good integration of different communication channels (phone, mail, chat, etc.).
Great flexibility to integrate with our CRM systems and quick deploy for our Home Agents.
I like this software because it is easy to resolve different settings. The system is It is very logically structured and the support team helps in every cases when I need.
I'm a bit confused with setting up a new project but it is not because of the software - it is because of the lack of my knowledge.
Excellent customer support and limited maintenance costs. VCC is fantastic if you are looking for a simple solution to manage your outbound operations.
Some of the functionalities are not so immediate and/or missing. I have never used the chat or Inbound module.
Overall, a nice peace of software and a good reliable service worth the money.
Lack of event notifications (Change and update logs).
Excellent features, user friendly, easy to learn. Supports multiple languages, user roles, management features, automated credit card payments and a lot more.
Which is the least well organised that, currently there is no mobile version yet, this is mostly absent from supervisors sides.
A very innovative call center solution, which is accessible and user friendly.
VCC staff was perfect from the beginnig. Our daily operation with this software is very effective.
Great CRM software that does the job at a reasonable price with great customer service.
It shows that it has been developed with user and business needs in mind. Continuous innovation and development of new functionalities help the business grow and/or become more effective.
Software management is easy, project management is transparent. It is also excellent for working at home or everywhere.
And on top of that, everything runs perfectly smooth. And let's not forget about all the support and quick responsiveness that we always get from VCC Live Team.
We are talking about a reliable software, it can be handled easily by everyone including both Supervisors and Operators. It is easy to extract reports from the system.
User-friendly software, reliable contact people, quick and effective information flow.
The fast and unbureaucratic support on the phone and by mail. The good integration of different communication channels (phone, mail, chat, etc.).
Great flexibility to integrate with our CRM systems and quick deploy for our Home Agents.
MaxContact logo
4.7
24

Omnichannel Contact Centre Software for larger teams

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.7
    Features
    4.7
    Customer support
    4.6
Pros and Cons from MaxContact users   
+9
Also the webinars and industry meeting they host are a great benefit that I'd encourage anyone to take advantage of.
In the past when the system has been down it has affected the business across all campaigns and in return affected the clients and agents costing the business a significant loss of revenue.
Really good, appreciate the dialler capability and ease of use for agents.
Clunky and difficult to use more complex features.
Excellent, Highly recommend great platform and great people to work with.
Great overall experience and relationship with our Account Manager and the Support teams. The product developments and updates makes MC a game changing solution that we could happily recommend.
Operationally really good, excellent support staff - easy to on board and deploy.
Overall functionality and ease of use is the most popular standout feature of MC.
Our overall experience with Max Contact is a good one and this is reflected in the fact that we have stayed with them for years and continue to use their services.
The reports are extensive and if you find that they're lacking in anyway you can either build your own custom reports or request it be done for you by their excellent support staff.
As an overall product, Max Contact is the best that all of our teams (agents, admin, it, management etc) have used as a Dialler - and we have tried a few different ones in the past.
Out account manager Nigel is always readily available if ever needed. Support staff provide a first class service on getting a quick turnaround on getting a resolution on any concerns.
Also the webinars and industry meeting they host are a great benefit that I'd encourage anyone to take advantage of.
In the past when the system has been down it has affected the business across all campaigns and in return affected the clients and agents costing the business a significant loss of revenue.
Really good, appreciate the dialler capability and ease of use for agents.
Clunky and difficult to use more complex features.
Excellent, Highly recommend great platform and great people to work with.
Great overall experience and relationship with our Account Manager and the Support teams. The product developments and updates makes MC a game changing solution that we could happily recommend.
Operationally really good, excellent support staff - easy to on board and deploy.
Overall functionality and ease of use is the most popular standout feature of MC.
Our overall experience with Max Contact is a good one and this is reflected in the fact that we have stayed with them for years and continue to use their services.
The reports are extensive and if you find that they're lacking in anyway you can either build your own custom reports or request it be done for you by their excellent support staff.
As an overall product, Max Contact is the best that all of our teams (agents, admin, it, management etc) have used as a Dialler - and we have tried a few different ones in the past.
Out account manager Nigel is always readily available if ever needed. Support staff provide a first class service on getting a quick turnaround on getting a resolution on any concerns.
Also the webinars and industry meeting they host are a great benefit that I'd encourage anyone to take advantage of.
In the past when the system has been down it has affected the business across all campaigns and in return affected the clients and agents costing the business a significant loss of revenue.
Really good, appreciate the dialler capability and ease of use for agents.
Clunky and difficult to use more complex features.
Excellent, Highly recommend great platform and great people to work with.
Great overall experience and relationship with our Account Manager and the Support teams. The product developments and updates makes MC a game changing solution that we could happily recommend.
Operationally really good, excellent support staff - easy to on board and deploy.
Overall functionality and ease of use is the most popular standout feature of MC.
Our overall experience with Max Contact is a good one and this is reflected in the fact that we have stayed with them for years and continue to use their services.
The reports are extensive and if you find that they're lacking in anyway you can either build your own custom reports or request it be done for you by their excellent support staff.
As an overall product, Max Contact is the best that all of our teams (agents, admin, it, management etc) have used as a Dialler - and we have tried a few different ones in the past.
Out account manager Nigel is always readily available if ever needed. Support staff provide a first class service on getting a quick turnaround on getting a resolution on any concerns.
Vocalcom Hermes360 logo
4.9
17

Omnichannel contact center solution

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    4.8
    Features
    4.8
    Customer support
    4.9
Pros and Cons from Vocalcom Hermes360 users   
No pros & cons found
SpitFire logo
4.6
22

Web-based predictive dialer software for call centers

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.9
    Ease of use
    4.5
    Features
    4.3
    Customer support
    4.6
Pros and Cons from SpitFire users   
+13
For companies like ours that are not very technologically inclined, having their customer service team available to answer questions and troubleshoot has been WONDERFUL and a must.
There was always a 3-5 second delay before the message was left so we were never able to use it. The company was never able to demonstrate a working product refused to give me my money back.
Warren, Brent, Ankit, and Supria are all people at OPC that are amazing talents, and they have all of my confidence to work on our systems at any time.
The problem I have with this software is the fact that once a agent has dispositioned the call it cannot be modified. For example if any information is incorrect it cannot be corrected.
Nice to have a completely integrated solution for all customer information as well as script help for callers.
Another issue we have is when Windows updates are installed an server is restarted all the services that run the dialers don't always start even if they are setup to restart if they fail to start.
Thank you for such a comprehensive system that is extremely easy to use.
Once they learned to use it in their daily routines it has made them work more efficiently. We have had some trouble with a loss of connection.
Using OPC's superb Support and technical teams, we have integrated with multiple CRMs (MS-CRM, SalesForce, ACT! etc) as well as a variety of PBX platforms such as Avaya, TrixBox and Panasonic systems.
Either way, I had to PAY AGAIN, and AGAIN, it still did not work.
This is a great option for businesses who are required to contact hundreds or even thousands of people in a single day in an efficient matter. Constantly being upgraded.
Spitfire has helped make our phone room run to the best of its ability.
Time zones are extremely convenient and the reports allow us to track & improve metrics. It's been priceless in that regard.
Pretty much everything is OK , it is easy to navigate as a administrator and for the agents as well.
Easy to setup and configure. Scalable to increase as our business grows.
Love Spitfire with some minor connection issues & learning curve.
For companies like ours that are not very technologically inclined, having their customer service team available to answer questions and troubleshoot has been WONDERFUL and a must.
There was always a 3-5 second delay before the message was left so we were never able to use it. The company was never able to demonstrate a working product refused to give me my money back.
Warren, Brent, Ankit, and Supria are all people at OPC that are amazing talents, and they have all of my confidence to work on our systems at any time.
The problem I have with this software is the fact that once a agent has dispositioned the call it cannot be modified. For example if any information is incorrect it cannot be corrected.
Nice to have a completely integrated solution for all customer information as well as script help for callers.
Another issue we have is when Windows updates are installed an server is restarted all the services that run the dialers don't always start even if they are setup to restart if they fail to start.
Thank you for such a comprehensive system that is extremely easy to use.
Once they learned to use it in their daily routines it has made them work more efficiently. We have had some trouble with a loss of connection.
Using OPC's superb Support and technical teams, we have integrated with multiple CRMs (MS-CRM, SalesForce, ACT! etc) as well as a variety of PBX platforms such as Avaya, TrixBox and Panasonic systems.
Either way, I had to PAY AGAIN, and AGAIN, it still did not work.
This is a great option for businesses who are required to contact hundreds or even thousands of people in a single day in an efficient matter. Constantly being upgraded.
Spitfire has helped make our phone room run to the best of its ability.
Time zones are extremely convenient and the reports allow us to track & improve metrics. It's been priceless in that regard.
Pretty much everything is OK , it is easy to navigate as a administrator and for the agents as well.
Easy to setup and configure. Scalable to increase as our business grows.
Love Spitfire with some minor connection issues & learning curve.
For companies like ours that are not very technologically inclined, having their customer service team available to answer questions and troubleshoot has been WONDERFUL and a must.
There was always a 3-5 second delay before the message was left so we were never able to use it. The company was never able to demonstrate a working product refused to give me my money back.
Warren, Brent, Ankit, and Supria are all people at OPC that are amazing talents, and they have all of my confidence to work on our systems at any time.
The problem I have with this software is the fact that once a agent has dispositioned the call it cannot be modified. For example if any information is incorrect it cannot be corrected.
Nice to have a completely integrated solution for all customer information as well as script help for callers.
Another issue we have is when Windows updates are installed an server is restarted all the services that run the dialers don't always start even if they are setup to restart if they fail to start.
Thank you for such a comprehensive system that is extremely easy to use.
Once they learned to use it in their daily routines it has made them work more efficiently. We have had some trouble with a loss of connection.
Using OPC's superb Support and technical teams, we have integrated with multiple CRMs (MS-CRM, SalesForce, ACT! etc) as well as a variety of PBX platforms such as Avaya, TrixBox and Panasonic systems.
Either way, I had to PAY AGAIN, and AGAIN, it still did not work.
This is a great option for businesses who are required to contact hundreds or even thousands of people in a single day in an efficient matter. Constantly being upgraded.
Spitfire has helped make our phone room run to the best of its ability.
Time zones are extremely convenient and the reports allow us to track & improve metrics. It's been priceless in that regard.
Pretty much everything is OK , it is easy to navigate as a administrator and for the agents as well.
Easy to setup and configure. Scalable to increase as our business grows.
Love Spitfire with some minor connection issues & learning curve.
PIMS Dialer logo
4.5
21

Predictive dialer software for enterprise call centers

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.9
    Ease of use
    4.3
    Features
    4.6
    Customer support
    4.6
Pros and Cons from PIMS Dialer users   
avatar
+10
It was my experience that all the folks around the PIMS Dialer have been supportive, exceptionally responsive and otherwise terrific.
The setup and installation requires patience, and it is well paid off once you get this bad boy up and running.
Open source dialers are great, functional and affordable. PIMs customised to perfection with great, user friendly interface at the agent and the administrative sites.
The included instructions can be a bit vague but the guys at PIMS are always able to explain everything we don't understand.
On top of these great features, they have technicians on the phone live, ready to help you and your staff 9-5 Mon-Fri. Great company, great service and unmatched value for the money.
By far this is the biggest bang for my buck but the only downfall is that it is a little outdated and difficult to use.
Being that I am a small company the service they provide for a single user and for the price and what you get is amazing. I shopped around for a month or so and they were the best outfit.
We love the dialer and the value is great. Would recommend others to try the service.
The PIMS Dialer seems to fit the bill. This system runs perfect with just one rep logged in and that is great for a small marketing company that will fluctuate with reps logging in and out.
User Friendly, Easy to use with great features. Would definitely recommend companies searching for call center software to use PIMS products.
An amazing team over at Pimsware. I highly recommend their product.
I just want to add that, I've been dealing With Will and he was very helpful and quick to respond to my messages.
The software can distinguish calls which rang without an answer, auto answers and wrong numbers, hence giving greater efficiency in making bulk calls.
It was my experience that all the folks around the PIMS Dialer have been supportive, exceptionally responsive and otherwise terrific.
The setup and installation requires patience, and it is well paid off once you get this bad boy up and running.
Open source dialers are great, functional and affordable. PIMs customised to perfection with great, user friendly interface at the agent and the administrative sites.
The included instructions can be a bit vague but the guys at PIMS are always able to explain everything we don't understand.
On top of these great features, they have technicians on the phone live, ready to help you and your staff 9-5 Mon-Fri. Great company, great service and unmatched value for the money.
By far this is the biggest bang for my buck but the only downfall is that it is a little outdated and difficult to use.
Being that I am a small company the service they provide for a single user and for the price and what you get is amazing. I shopped around for a month or so and they were the best outfit.
We love the dialer and the value is great. Would recommend others to try the service.
The PIMS Dialer seems to fit the bill. This system runs perfect with just one rep logged in and that is great for a small marketing company that will fluctuate with reps logging in and out.
User Friendly, Easy to use with great features. Would definitely recommend companies searching for call center software to use PIMS products.
An amazing team over at Pimsware. I highly recommend their product.
I just want to add that, I've been dealing With Will and he was very helpful and quick to respond to my messages.
The software can distinguish calls which rang without an answer, auto answers and wrong numbers, hence giving greater efficiency in making bulk calls.
It was my experience that all the folks around the PIMS Dialer have been supportive, exceptionally responsive and otherwise terrific.
The setup and installation requires patience, and it is well paid off once you get this bad boy up and running.
Open source dialers are great, functional and affordable. PIMs customised to perfection with great, user friendly interface at the agent and the administrative sites.
The included instructions can be a bit vague but the guys at PIMS are always able to explain everything we don't understand.
On top of these great features, they have technicians on the phone live, ready to help you and your staff 9-5 Mon-Fri. Great company, great service and unmatched value for the money.
By far this is the biggest bang for my buck but the only downfall is that it is a little outdated and difficult to use.
Being that I am a small company the service they provide for a single user and for the price and what you get is amazing. I shopped around for a month or so and they were the best outfit.
We love the dialer and the value is great. Would recommend others to try the service.
The PIMS Dialer seems to fit the bill. This system runs perfect with just one rep logged in and that is great for a small marketing company that will fluctuate with reps logging in and out.
User Friendly, Easy to use with great features. Would definitely recommend companies searching for call center software to use PIMS products.
An amazing team over at Pimsware. I highly recommend their product.
I just want to add that, I've been dealing With Will and he was very helpful and quick to respond to my messages.
The software can distinguish calls which rang without an answer, auto answers and wrong numbers, hence giving greater efficiency in making bulk calls.
MegaDialer logo
4.9
11

Call center solution for streamlining virtual telephony

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    5.0
    Ease of use
    5.0
    Features
    4.8
    Customer support
    5.0
Pros and Cons from MegaDialer users   
No pros & cons found
Amazon Connect logo
4.4
17

Scalable Omnichannel Contact Center Solution

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.5
    Features
    4.4
    Customer support
    4.6
Pros and Cons from Amazon Connect users   
+9
I think Amazon Connect is good as a phone tree, especially if you need any kind of automatons built in.
Sometimes, calls would drop, which could be frustrating for us and our clients.
Asking callers for info, parsing it through chatbots, routing speech into code to handle some sort of logic, things like that. I also think AC is good for speech and call tree analysis.
A lot of the features we required could not be handled, such as voicemails and recorded statements. Additionally, we had problems with connectivity and reliability which frustrated our users.
This is a fantastic app for use in a call center environment.
It can be a bit annoying. The advice/solutions from Amazon and the internet in general are quite flakey.
I use this app, daily, at my work. I answer phones in an online call center environment & it works wonderfully for both answering & transferring phone calls.
I'm not sure whether this is Amazon Connect or VIOP diallers in general, but we get quite a few connection errors.
Easy to use once you figure out the features. Ability to view queues, track calls and agents.
Amazon Connect was super convenient for teaching many high school and college students the ropes of working in a call center.
The pay-as-you-go pricing is very enticing, and so is the ability to customize the UI of the agents and provide them with real-time advice on how to deal with various calls.
There is already a lot of overwhelming information we give them so having software as easy to use as this was so helpful.
I think Amazon Connect is good as a phone tree, especially if you need any kind of automatons built in.
Sometimes, calls would drop, which could be frustrating for us and our clients.
Asking callers for info, parsing it through chatbots, routing speech into code to handle some sort of logic, things like that. I also think AC is good for speech and call tree analysis.
A lot of the features we required could not be handled, such as voicemails and recorded statements. Additionally, we had problems with connectivity and reliability which frustrated our users.
This is a fantastic app for use in a call center environment.
It can be a bit annoying. The advice/solutions from Amazon and the internet in general are quite flakey.
I use this app, daily, at my work. I answer phones in an online call center environment & it works wonderfully for both answering & transferring phone calls.
I'm not sure whether this is Amazon Connect or VIOP diallers in general, but we get quite a few connection errors.
Easy to use once you figure out the features. Ability to view queues, track calls and agents.
Amazon Connect was super convenient for teaching many high school and college students the ropes of working in a call center.
The pay-as-you-go pricing is very enticing, and so is the ability to customize the UI of the agents and provide them with real-time advice on how to deal with various calls.
There is already a lot of overwhelming information we give them so having software as easy to use as this was so helpful.
I think Amazon Connect is good as a phone tree, especially if you need any kind of automatons built in.
Sometimes, calls would drop, which could be frustrating for us and our clients.
Asking callers for info, parsing it through chatbots, routing speech into code to handle some sort of logic, things like that. I also think AC is good for speech and call tree analysis.
A lot of the features we required could not be handled, such as voicemails and recorded statements. Additionally, we had problems with connectivity and reliability which frustrated our users.
This is a fantastic app for use in a call center environment.
It can be a bit annoying. The advice/solutions from Amazon and the internet in general are quite flakey.
I use this app, daily, at my work. I answer phones in an online call center environment & it works wonderfully for both answering & transferring phone calls.
I'm not sure whether this is Amazon Connect or VIOP diallers in general, but we get quite a few connection errors.
Easy to use once you figure out the features. Ability to view queues, track calls and agents.
Amazon Connect was super convenient for teaching many high school and college students the ropes of working in a call center.
The pay-as-you-go pricing is very enticing, and so is the ability to customize the UI of the agents and provide them with real-time advice on how to deal with various calls.
There is already a lot of overwhelming information we give them so having software as easy to use as this was so helpful.
CallMaker logo
4.8
10

Scopri i vantaggi del software per i call center CallMaker.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.9
    Ease of use
    4.9
    Features
    4.6
    Customer support
    5.0
Pros and Cons from CallMaker users   
+9
Very thought out design thats a pleasure to handle regardless of the level you are at, very easy to understand and to work with and an very reliable product.
It is very restricted to the individual campaign and not to the whole system. Reports are functional but not dynamic enough to cover all customers or telemarketing needs.
Brilliant design which makes any work you need your software to perform daily at and callcenter/telemarketing office a complete breeze. Absolutely love everything about it to be honest.
My overall experience can be summed up in ”sales records broken, by multiples.
Also fantastic support (should you need them which you most likely rarely will due to the reliablility and ease of the product). I honestly cannot recommend it more wholeheartedly, give it a try.
It is software that is under constant, heavy development so initially there were a few small things I missed, but that has speedily been adressed.
Ease of switching between different projects, the display, ease of importing data, ease of use overall.
Thats not saying there is anything negative about callmaker, just small things to tune it to what we need. So, to answer the question there is nothing i like least.
It is easy to work with and its affordable for the needs we have.
User friendly, great support and good graphics.
It is the best way to use it if you want a quick start.
It is easily the most visually appealing software in the CC world and we were up and running without problems straight away.
Very thought out design thats a pleasure to handle regardless of the level you are at, very easy to understand and to work with and an very reliable product.
It is very restricted to the individual campaign and not to the whole system. Reports are functional but not dynamic enough to cover all customers or telemarketing needs.
Brilliant design which makes any work you need your software to perform daily at and callcenter/telemarketing office a complete breeze. Absolutely love everything about it to be honest.
My overall experience can be summed up in ”sales records broken, by multiples.
Also fantastic support (should you need them which you most likely rarely will due to the reliablility and ease of the product). I honestly cannot recommend it more wholeheartedly, give it a try.
It is software that is under constant, heavy development so initially there were a few small things I missed, but that has speedily been adressed.
Ease of switching between different projects, the display, ease of importing data, ease of use overall.
Thats not saying there is anything negative about callmaker, just small things to tune it to what we need. So, to answer the question there is nothing i like least.
It is easy to work with and its affordable for the needs we have.
User friendly, great support and good graphics.
It is the best way to use it if you want a quick start.
It is easily the most visually appealing software in the CC world and we were up and running without problems straight away.
Very thought out design thats a pleasure to handle regardless of the level you are at, very easy to understand and to work with and an very reliable product.
It is very restricted to the individual campaign and not to the whole system. Reports are functional but not dynamic enough to cover all customers or telemarketing needs.
Brilliant design which makes any work you need your software to perform daily at and callcenter/telemarketing office a complete breeze. Absolutely love everything about it to be honest.
My overall experience can be summed up in ”sales records broken, by multiples.
Also fantastic support (should you need them which you most likely rarely will due to the reliablility and ease of the product). I honestly cannot recommend it more wholeheartedly, give it a try.
It is software that is under constant, heavy development so initially there were a few small things I missed, but that has speedily been adressed.
Ease of switching between different projects, the display, ease of importing data, ease of use overall.
Thats not saying there is anything negative about callmaker, just small things to tune it to what we need. So, to answer the question there is nothing i like least.
It is easy to work with and its affordable for the needs we have.
User friendly, great support and good graphics.
It is the best way to use it if you want a quick start.
It is easily the most visually appealing software in the CC world and we were up and running without problems straight away.