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Predictive Dialer Software

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Five9 logo



Cloud contact and call center software

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The Five9 Predictive Dialer allows organizations to make outbound calls to identified lists of contacts. The Five9 Predictive Dialer dramatically increases the number of live connections for your agents. With a mathematical algorithm, Five9 does the hard work of getting a live person on the phone.

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JustCall logo



AI, but better

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With JustCall's Predictive Dialer, increase sales exponentially & make more calls per agent. Dial entire contact lists simultaneously.

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Talkdesk logo



The world's leading cloud-based contact center software.

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Talkdesk provides all the benefits of enterprise contact center software, without all the complexity.

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Bitrix24 logo



100% free CRM, collaboration, and communication tool suite

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Bitrix24 #1 FREE business phone system, automatic dialer and CRM in one. Inbound and outbound calls, IVR, telemarketing, robocalling, voice mail, call recording, call routing, domestic and international phone number rental. Used by over 12 million businesses worldwide!

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Kixie PowerCall logo

Kixie PowerCall


Ultra-reliable, easily-automated calling & texting for sales

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Better sales, made simple. Kixie is the sales engagement platform that boosts sales team performance with ultra-reliable, easily-automated calling & texting. Supercharge your CRM into an automated sales machine with an intelligent autodialer, seamless CRM integration, and Enterprise Contact Center.

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VICIdial logo



Open source call center software with predictive dialer

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An advanced predictive dialer is included in addition to seamless blended call handling

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Ringover logo



100% cloud phone for startups and SMEs

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Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

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Dialpad logo



Cloud communications system for enterprise businesses.

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Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Talk, Dialpad Contact Center, and Dialpad Sell.

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NICE CXone logo



Cloud Contact Center Software

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NICE inContact CXone is a patented dialer that generates more revenue and reduces hang-ups. In predictive dialing mode, it initiates a large volume of outbound calls at one time, using an algorithm to predict outbound agent availability and transferring any connected contacts to live agents.

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PhoneBurner logo



Power dialer & outbound sales acceleration software for SMBs

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Powering thousands of clients and millions of calls. Cloud based, no-delay dialer increases productivity 447%. Try us FREE without a credit card.

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Outreach logo



Sales Execution Platform

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With Outreach Guide, you get an AI-powered virtual assistant that joins live meetings, captures real-time transcription, and delivers on-demand confidence with competitive and product details in the moment.

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DialedIn CCaaS logo

DialedIn CCaaS


Cloud-based call center solution for SMBs

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Increase productivity and reach more potential customers with the ChaseData Corp dialer software for call centers, sales and telemarketing solutions.

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Convoso logo



Dial Smarter, Not Harder

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Dramatically increase contact and lead conversion rates with Convoso's predictive dialer for high-performance outbound call centers.

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CloudTalk logo



Cloud-based call center software for sales and support teams

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CloudTalk’s powerful predictive-dialing software will have your agents handling more calls in less time. Make things easier for your sales and customer support teams with 70+ time-saving features and easy-to-setup integrations with your existing business software. Try a FREE 14-day trial.

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Close logo



The all-in-one CRM for fast-growing sales teams.

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Close is the sales CRM that helps small businesses and startups turn leads into revenue. Close lets you email, call, and text your leads from desktop. With productivity tools like the task reminders and the Predictive Dialer, you’ll reach more leads, follow up more often, and close more.

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Omnichannel contact center management

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Use the dialing method which best fits your Call center needs: Preview, Progressive, Power or Predictive.
In this way you can maximize your Agents talk time and improve their performances.

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CallTools logo



All-in-one predictive dialer & inbound call center solution

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CallTools is an all-in-one call center solution offering an outbound power dialer & inbound call center with live agent monitoring, skill-based routing, & more

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Bright Pattern logo

Bright Pattern


Cloud Contact Center Software with Embedded AI

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Bright Pattern is the most effective cloud contact center software which helps businesses to simplify omnichannel service.

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Genesys Cloud CX logo

Genesys Cloud CX


Software for faster, smarter, personal experiences

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Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture

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Lusha logo



Sales Intelligence Platform

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Lusha is a sales intelligence platform that helps businesses find decision-makers using fresh, dynamic, and accurate data. Lusha is the only ISO 27701-certified sales intelligence solution in the market today.
Tap into the power of Lusha’s Prospecting Platform for next-gen lead generation.

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RingCentral Contact Center logo

RingCentral Contact Center


The Collaborative Contact Center solution from the industry

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RingCentral Contact Center provides customers and call center managers with omnichannel capabilities and a comprehensive feature with optimization tools

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Voiptime Cloud logo

Voiptime Cloud


Great contact center software for SMB and Enterprises

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Connect with your customers across all communication channels (voice, web chat, SMS, email) and control all customer interactions with the Voiptime Cloud contact center platform. Enjoy the capabilities of Voiptime Cloud software trusted by 1000+ companies!

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CallTrackingMetrics logo



The Only All-in-One Call Tracking & Contact Center Solution

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CallTrackingMetrics is marketing attribution, conversation intelligence, and contact center solution. Capture the full customer journey across teams. Track all of your conversations across calls, texts, form fills, and chats in one platform.

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wolkvox logo



Communication management system for contact centers

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Increase your agents occupancy and productivity while improving the contactability of your databases with the most advanced algorithms.

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Squaretalk logo



Your ecosystem for better cloud communications

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Squaretalk is a powerful and versatile cloud communications platform with automations and integrations made simple. So simple, you'll have time for the other parts of your business.

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Buyers Guide

Predictive Dialer Software

What is predictive dialer software?

Predictive dialer software automates the dialing of group phone calls and connects only answered calls to available contact center agents. The system predicts the agent availability and the likelihood of a successful outbound call based on factors such as historical call data, call volume, and more. In addition, the predictive dialing tool screens out a busy, disconnected, or unanswered call to reduce the agents' idle time. 

Predictive dialing software helps businesses increase the call success rate by eliminating manual dialing, which reduces the contact center agents’ workload and allows them to focus on increasing sales. 

What are the common features of predictive dialer software?

  • Campaign management: Set up and manage outbound call campaigns. Define a target audience, create a calling list, and set calling rules for the dialer. Track each phone call campaign in real time and generate performance reports.

  • List management: Capture and manage contacts across multiple phone call lists such as customer type, campaign requirement, geographical location, and more. Remove duplicate or incomplete customer contact details to ensure dialing only valid numbers. 

  • Reporting and analytics: View live updates of performance metrics, such as call volume, agent availability, and calls in queue, using an analytics dashboard. Also, track agents’ performance metrics such as handling time, success rate, and conversion rate. 

  • Call recording: Record all inbound and outbound calls for training agents on ways to handle customer types and their specific series. Automate call recording to begin at the start of every call to avoid missing out on the process. 

  • Call monitoring: Listen in on live phone conversations between agents and customers to train and assess agent performance.

What are the benefits of predictive dialer software?

  • Increase agent productivity: You can automate the dialing process and filter out unproductive calls, allowing agents to spend more time resolving customer concerns. You can also get real-time insights into the agent performance, identifying areas of improvement and guiding the agents to enhance customer service. This process improves call quality, increases sales, and enhances customer satisfaction.

  • Improve call connect rates: The tool predicts when agents will be available and then makes calls to help reduce unsuccessful calls. This process ensures that all the customer calls are addressed by your agents with adequate issue resolution. Improving call-connect rates lead to increased customer satisfaction and conversions. 

  • Enhance customer experience: You can reduce the wait time of customer calls by predicting the agent's availability to resolve queries and increase customer satisfaction. Having an automated dialer and call filter help agents focus on issue resolution and prioritize calls based on the severity of the issue. Furthermore, you can personalize the customer experience by tracking their previous calls to know their past experiences, sales, and ongoing issues.

  • Reduce operational costs: You can automate outbound call scheduling based on the customers’ time zone to ensure that the call is made at the most optimal time. This process increases the likelihood of connecting with the customer, reducing the cost of repeated multiple calls. In addition, you can record conversations between customers and contact center agents to train them in better assisting customers while reducing the call duration.

  • Access real-time call insights: You can get insights into the contact center agent performance, including metrics such as call duration, successful calls, number of calls taken, abandoned calls, idle time, and more. Such insights allow you to reroute customer calls in the queue based on the agent's availability to reduce dropped calls and increase the success rate. In addition, you can listen to a live call to analyze the issue resolution process and reroute calls for better customer service.

  • Enhance lead management: You can enhance your lead generation and management practices by allowing the tool to automatically capture the customer details such as emails and phone numbers. All the details are then stored in a centralized database for the dialer to access and make calls based on their historical call and sale success rate. 

What is the cost of predictive dialer software?

Most predictive dialer software products on the market are priced on a per user, per month basis, and their entry-level pricing plan ranges from $23 - $149 +* per month. An enterprise product that’s priced higher may include additional features such as custom auto-dialing, user-based access controls, custom performance reports, interactive dashboards, and open API integration.

*The pricing included is for the entry-level/lowest-priced offerings found on vendor websites as of Feb. 24, 2023.

What are the key questions to ask when choosing predictive dialer software?

  • Can the tool integrate with customer relationship management (CRM) software and other sales automation tools? Check your selected predictive dialer phone system's ability to integrate with CRM software and other sales automation solutions. This will assist you with keeping track of existing customers and new leads. In addition, you can better communicate with customers and prospects using the CRM tool’s collaboration feature, which includes chat, email, and social media integration.

  • What call routing methods does the tool use? Different call routing methods are used by a predictive dialer system to direct an answered call to an available agent. These include skill-based routing, geographical locations-based routing, language-based routing, and more. It is important for you to understand the call routing type followed by your selected predictive dialer software and if it matches your calling needs. 

  • How does the tool provide insights into the call metrics? An ideal predictive dialer software offers an interactive dashboard to monitor the agent and call performance metrics. However, the ability of the dashboard to generate reports and customize metrics data varies for every tool and its subscription plan. You need to check and find the most appropriate tool that allows you to monitor metrics, which are consistent with your business goals. 

  • How are the call recordings stored and accessed? Call recordings capabilities include fill-time, on-demand, and selective. You need to check if your selected predictive dialer tool offers any or all of the three recording types. This process will assist in training your agents to enhance the customer experience while addressing queries. In addition, check the supported format to store calls, including WAV, MP3, and other file formats.

  • Is the tool compliant with the Telephone Consumer Protection Act (TCPA)? TCPA compliance regulates telemarketing calls, auto dialer calls, pre-recorded calls, text messages, and unsolicited calls. A TCPA-compliant tool allows you to manage customer opt-ins and opt-outs and maintain a do-not-call list. Check the tool’s compliance with the act and how the vendor ensures meeting the regulatory requirements.


Products evaluated for the pricing calculation were taken from GetApp’s predictive dialer software directory. The pricing ranges exclude freemium versions of the products. The features highlighted were identified based on their relevance and the percentage of products in the GetApp’s directory that offer them.