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Atera IT Management vs Datto RMM Comparison (2026)
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Good recommendations?
Atera IT Management
4.5
(461)5
292
4
139
3
18
2
9
1
3
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Datto RMM
4.3
(43)5
25
4
10
3
5
2
0
1
3
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Atera’s next generation patch management helps IT professionals win back hundreds of valuable hours. From customized schedules to cy...
A modern, secure, and fully-featured cloud RMM, Datto RMM helps manage the complexity & risks of supporting client endpoints. Intuitive and easy-to-use, Datto RMM helps MSPs keep their supported estate secure, patched, optimized, and running.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.5
461
5
4
3
2
1
292
139
18
9
3
- Value for money
- Ease of use
- Features
- Customer support
88%
would recommend this app4.3
43
5
4
3
2
1
25
10
5
0
3
- Value for money
- Ease of use
- Features
- Customer support
65%
would recommend this appPros
“The ticketing and monitoring features are useful for keeping issues organized, while patch management helps reduce the amount of manual follow-up needed.”
SB
Stacie B.
Assistant Controller
“It gives developers, product teams, and managers a shared view of progress without relying on constant status meetings. Once the projects are structured properly, it makes priorities and dependencies much easier to follow.”
VF
Vincenza F.
Software Engineer
“With everything such as monitoring, remote control, patching, and ticketing in one product, I don’t need to switch between applications unnecessarily.”
TS
Teerasak S.
Integration Service Operation
Pros
“It’s straightforward to manage access with different user levels, and it integrates smoothly with other Kaseya products, especially Autotask for creating tickets directly from alerts.”
Denuka R.
Operations Manager ICT
“No free trial. When you get in touch with a sales representative they will demo the product but you cannot get a real world trial without purchase.”
JL
Joseph L.
Systems Administrator
“I have used Ninja, both flavors of ConnectWise RMM and Datto RMM and i like how much easier it is to navigate. ”
HK
Harrison K.
Manager
Cons
“Customer support can be slow and unresponsive on complex tickets, while the platform suffers from occasional dashboard lag, connection drops, and noisy false alerts.”
Sushant T.
Staff Engineer
“There are times when the number of alerts can be a little overwhelming, especially when several devices have issues at the same time.”
Varshini B.
cyber security specialist
“The biggest issue for us was that the product didn’t fully live up to how it’s marketed.”
BR
Bradley R.
IT Director
Cons
“Community ComStore and knowledge base are worthless.”
MM
Michael M.
Technology Engineer
- Vendor responds to reviews
- Last review2 months ago
- Vendor responds to reviews
- Last review4 months ago
Key features
- Total features137
- 360-Degree Network Visibility
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Access Management
- Active Directory
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Adaptive Responses
- Alerts/Notifications
- Annotations
- Anomaly Detection
- Application Deployment
- Approval Process Control
- Asset Discovery
- Asset Policy Management
- Asset Tracking
- Attachments/Screencasts
- Audit Management
- Audit Trail
- Automate Ticket Routing
- Automated Tasks Routing
- Automated Ticket Creation
- Automated response
- Automatic Patch Deployment
- Automatic Scans
- Automation
- Autonomous Task Execution
- Change Management
- Chat/Messaging
- Cloud Asset Inventory
- Compliance
- Compliance Management
- Configuration Management
- Conversation Editor
- Cross-Platform
- Cross-system Integration
- Customer Database
- Customer Experience Management
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customization
- Dashboard
- Data Encryption
- Data Separation
- Data Visualization
- Decision Making
- Deployment Management
- Device Auto Discovery
- Device Compliance
- Device Configuration
- Device Enrollment
- Device Management
- Disaster Recovery
- Document Processing
- Dynamic Network Optimization
- Email to Case
- Encrypted Data Transmission
- Endpoint Inclusiveness
- Endpoint Protection
- Feedback Collection
- File Sharing
- For MSPs
- Hardware Asset Inventory
- Human-In-The-Loop
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- ITIL Policy Compliance
- Improvement Suggestions
- Incident Management
- Independent Decision Making
- Integration
- Internationalization
- Knowledge Base Management
- Knowledge Base Utilization
- Knowledge Base/Ticket Integration
- Knowledge Management
- Maintenance Scheduling
- Mobile
- Mobile Access
- Mobile Asset Inventory
- Mobile Device Access
- Mobile User Support
- Monitoring
- Multi - Session Handling
- Multi-Channel Communication
- Multi-Monitor Support
- Multi-Network Capability
- Multi-OS Support
- Multi-platform support
- Multi-step Planning
- Multiple User Accounts
- Natural Language Interaction
- Natural Language Understanding (NLU)
- Network Analysis
- Network Monitoring
- Network Wide Management
- Packet & Flow Analysis
- Patch Management
- Patch Prioritization
- Patch Testing
- Performance Baseline
- Performance Monitoring
- Performance and Reliability
- Personalization
- Policy Management
- Predictive Analytics
- Predictive Network Maintenance
- Prioritization
- Proactive Assistance
- Proactive Issue Detection
- Problem Solving
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Troubleshooting
- Real-Time Updates
- Real-time Alerts
- Remediation Management
- Remote Access/Control
- Remote Monitoring & Management
- Remote Printing
- Remote Reboot
- Remote Wiping
- Reporting
- Reporting & Statistics
- Reporting and Alerts
- Reporting/Analytics
- Risk Management
- Route To Human
- SSL Security
- Scheduling
- Screen Sharing
- Self Service Portal
- Self-Healing
- Self-Healing Networks
- Server Monitoring
- Service Level Agreement (SLA) Management
- Service Management (Issue Prioritization)
- Session Recording
- Single Sign On
- Social Media Integration
- Software Asset Inventory
- Summary Reports
- Surveys
- Task Execution
- Task Scheduling
- Third-Party Integrations
- Threat Detection
- Ticket Assignment
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Ticket Status Updates
- Ticketing
- Time Tracking
- Two-Way Audio & Video
- Unattended Access
- Unified Communications Platform
- Uptime Reporting
- Usage Information
- User Management
- User Self-Service Assistance
- User, Role, and Access Management
- VoIP
- Voice
- Workflow
- Workflow Automation
- Workflow Management
- Total features58
- 360-Degree Network Visibility
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Access Management
- Active Directory
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Adaptive Responses
- Alerts/Notifications
- Annotations
- Anomaly Detection
- Application Deployment
- Approval Process Control
- Asset Discovery
- Asset Policy Management
- Asset Tracking
- Attachments/Screencasts
- Audit Management
- Audit Trail
- Automate Ticket Routing
- Automated Tasks Routing
- Automated Ticket Creation
- Automated response
- Automatic Patch Deployment
- Automatic Scans
- Automation
- Autonomous Task Execution
- Change Management
- Chat/Messaging
- Cloud Asset Inventory
- Compliance
- Compliance Management
- Configuration Management
- Conversation Editor
- Cross-Platform
- Cross-system Integration
- Customer Database
- Customer Experience Management
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customization
- Dashboard
- Data Encryption
- Data Separation
- Data Visualization
- Decision Making
- Deployment Management
- Device Auto Discovery
- Device Compliance
- Device Configuration
- Device Enrollment
- Device Management
- Disaster Recovery
- Document Processing
- Dynamic Network Optimization
- Email to Case
- Encrypted Data Transmission
- Endpoint Inclusiveness
- Endpoint Protection
- Feedback Collection
- File Sharing
- For MSPs
- Hardware Asset Inventory
- Human-In-The-Loop
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- ITIL Policy Compliance
- Improvement Suggestions
- Incident Management
- Independent Decision Making
- Integration
- Internationalization
- Knowledge Base Management
- Knowledge Base Utilization
- Knowledge Base/Ticket Integration
- Knowledge Management
- Maintenance Scheduling
- Mobile
- Mobile Access
- Mobile Asset Inventory
- Mobile Device Access
- Mobile User Support
- Monitoring
- Multi - Session Handling
- Multi-Channel Communication
- Multi-Monitor Support
- Multi-Network Capability
- Multi-OS Support
- Multi-platform support
- Multi-step Planning
- Multiple User Accounts
- Natural Language Interaction
- Natural Language Understanding (NLU)
- Network Analysis
- Network Monitoring
- Network Wide Management
- Packet & Flow Analysis
- Patch Management
- Patch Prioritization
- Patch Testing
- Performance Baseline
- Performance Monitoring
- Performance and Reliability
- Personalization
- Policy Management
- Predictive Analytics
- Predictive Network Maintenance
- Prioritization
- Proactive Assistance
- Proactive Issue Detection
- Problem Solving
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Troubleshooting
- Real-Time Updates
- Real-time Alerts
- Remediation Management
- Remote Access/Control
- Remote Monitoring & Management
- Remote Printing
- Remote Reboot
- Remote Wiping
- Reporting
- Reporting & Statistics
- Reporting and Alerts
- Reporting/Analytics
- Risk Management
- Route To Human
- SSL Security
- Scheduling
- Screen Sharing
- Self Service Portal
- Self-Healing
- Self-Healing Networks
- Server Monitoring
- Service Level Agreement (SLA) Management
- Service Management (Issue Prioritization)
- Session Recording
- Single Sign On
- Social Media Integration
- Software Asset Inventory
- Summary Reports
- Surveys
- Task Execution
- Task Scheduling
- Third-Party Integrations
- Threat Detection
- Ticket Assignment
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Ticket Status Updates
- Ticketing
- Time Tracking
- Two-Way Audio & Video
- Unattended Access
- Unified Communications Platform
- Uptime Reporting
- Usage Information
- User Management
- User Self-Service Assistance
- User, Role, and Access Management
- VoIP
- Voice
- Workflow
- Workflow Automation
- Workflow Management
Integrations
- Total integrations36
- Acronis Cyber Platform
- Acronis Cyber Protect
- AnyDesk
- Autotask PSA
- Axcient x360Cloud
- Axcient x360Recover
- Bitdefender GravityZone
- Chocolatey
- Cisco Duo
- Clockify
- ConnectWise PSA
- Cynet 360
- Datto SIRIS
- Domotz
- Hudu
- IRONSCALES
- IT Glue
- Keeper Business Password Manager
- Keeper Connection Manager
- Keeper Secrets Manager
- Malwarebytes for Teams
- Microsoft Entra ID
- Microsoft Outlook
- Microsoft Project Server Subscription Edition
- Microsoft SQL Server
- Microsoft SharePoint
- Microsoft Teams
- Miradore Management Suite
- N-able Passportal
- Okta
- OpsGenie
- Password Boss
- Rewind
- ScalePad Lifecycle Manager
- ScreenConnect
- Slack
- ThreatDown
- Webroot SecureAnywhere
- Xero
- Zapier
- Zomentum Grow
- monday service
- Total integrations8
- Acronis Cyber Platform
- Acronis Cyber Protect
- AnyDesk
- Autotask PSA
- Axcient x360Cloud
- Axcient x360Recover
- Bitdefender GravityZone
- Chocolatey
- Cisco Duo
- Clockify
- ConnectWise PSA
- Cynet 360
- Datto SIRIS
- Domotz
- Hudu
- IRONSCALES
- IT Glue
- Keeper Business Password Manager
- Keeper Connection Manager
- Keeper Secrets Manager
- Malwarebytes for Teams
- Microsoft Entra ID
- Microsoft Outlook
- Microsoft Project Server Subscription Edition
- Microsoft SQL Server
- Microsoft SharePoint
- Microsoft Teams
- Miradore Management Suite
- N-able Passportal
- Okta
- OpsGenie
- Password Boss
- Rewind
- ScalePad Lifecycle Manager
- ScreenConnect
- Slack
- ThreatDown
- Webroot SecureAnywhere
- Xero
- Zapier
- Zomentum Grow
- monday service
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