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Remote Monitoring and Management vs IT Glue Comparison (2026)
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Good recommendations?
Remote Monitoring and Management
4.5
(461)5
292
4
139
3
18
2
9
1
3
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT Glue
4.6
(342)5
234
4
98
3
9
2
0
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Atera is the ultimate all-in-one remote monitoring tool suite for MSPs and IT Pros. Includes everything you need and nothing you don...
IT Glue is an intelligent Document Management solution designed to help IT teams automate, consolidate and integrate all their critical IT information. Everything you need at your fingertips, with a single source of truth for SOPs, licenses, how-to guides, assets, passwords, vendors and more.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.5
461
5
4
3
2
1
292
139
18
9
3
- Value for money
- Ease of use
- Features
- Customer support
88%
would recommend this app4.6
342
5
4
3
2
1
234
98
9
0
1
- Value for money
- Ease of use
- Features
- Customer support
85%
would recommend this appPros
“Another point is it also offers automated reports on system health, performance and ticket resolution, thus giving clear insights for both the internal teams and clients.”
PS
Prince S.
Digital Marketing Head
“Atera helps us streamline our service management by automating repetitive tasks and providing proactive device and network monitoring, which ultimately improves team efficiency.”
JV
Julio V.
Head Of Information Technology
“It's Provide automated reports on system health, performance, and ticket resolution automatically, making it easier for internal teams and clients to understand.”
Avani J.
Network engineer
Pros
“Its password management and sharing features are especially valuable, offering secure credential storage with host-proof encryption and controlled access across teams and clients.”
JS
Jorge S.
IT Systems Analyst
“The platform improves collaboration by giving technicians fast access to standardized documentation, SOPs, configurations, and client information in one place.”
JS
Jorge S.
IT Systems Analyst
“It helps keep passwords, notes, procedures, and client details organized so the team is not digging through random places for information.”
BA
Bobby A.
Technical Support
Cons
“The network discovery feature could be better because it sometimes mislabels devices and doesn’t tell the difference between workstations and servers.”
MN
Manoj N.
Manager DevOps
“The biggest issue for us was that the product didn’t fully live up to how it’s marketed.”
BR
Bradley R.
IT Director
“Atera is not the stablest SaaS out there, Splashtop agent seldomly crashes and won’t let you connect to the computer 50-60% of the time. When it works it works like a charm but when it doesn’t work its really annoying.”
ST
Shaked T.
System Administrator
Cons
“A few things: when searching, you cannot tap enter after your search term or an annoying context menu opens that can only be cancelled by pressing escape.”
MD
Matt D.
Support Desk Manager
“The search function can sometimes feel inconsistent, especially when trying to locate older or very specific records.”
DR
Denuka R.
Operations Manager
“The initial time to get going was definitely a lot in our case since we had just a long history of half-hearted documentation and a lot of stale data everywhere.”
SS
Sukhjit S.
System Administrator
- Vendor responds to reviews
- Last reviewa month ago
- Vendor responds to reviews
- Last review3 months ago
Key features
- Total features147
- 360-Degree Network Visibility
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Access Management
- Active Directory
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Adaptive Responses
- Administration Console
- Alerting
- Alerts/Notifications
- Annotations
- Anomaly Detection
- Application Deployment
- Approval Process Control
- Archiving & Retention
- Asset Discovery
- Asset Lifecycle Management
- Asset Management
- Asset Policy Management
- Asset Tracking
- Attachments/Screencasts
- Audit Management
- Audit Trail
- Automate Ticket Routing
- Automated Tasks Routing
- Automated Ticket Creation
- Automated response
- Automation
- Autonomous Task Execution
- Backup and Recovery
- CRM
- Catalog Management
- Change Management
- Change Tracking
- Checklists
- Cloud Asset Inventory
- Collaboration Tools
- Commenting/Notes
- Compliance
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Conversation Editor
- Credential Management
- Cross-Platform
- Cross-system Integration
- Customer Database
- Customer Experience Management
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Encryption
- Data Import/Export
- Data Separation
- Data Visualization
- Decision Making
- Device Auto Discovery
- Device Compliance
- Device Configuration
- Device Enrollment
- Device Management
- Disaster Recovery
- Document Automation
- Document Capture
- Document Generation
- Document Management
- Document Processing
- Document Review
- Document Storage
- Documentation Management
- Drag & Drop
- Dynamic Network Optimization
- Email to Case
- Encrypted Data Transmission
- Encrypted Password Storage
- Endpoint Inclusiveness
- Endpoint Protection
- Event Logs
- Feedback Collection
- File Management
- File Sharing
- For the IT sector
- Forms Management
- Full Text Search
- Hardware Asset Inventory
- Help Desk
- Help Desk Management
- Human-In-The-Loop
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- ITIL Policy Compliance
- Improvement Suggestions
- Incident Management
- Incident Reports
- Independent Decision Making
- Integration
- Internationalization
- Inventory Management
- Inventory Tracking
- Issue Management
- Knowledge Base Management
- Knowledge Base Utilization
- Knowledge Base/Ticket Integration
- Knowledge Library
- Knowledge Management
- License Management
- Mobile
- Mobile Access
- Mobile Asset Inventory
- Mobile Device Access
- Mobile User Support
- Monitoring
- Multi - Session Handling
- Multi-Channel Communication
- Multi-Monitor Support
- Multi-Network Capability
- Multi-OS Support
- Multi-platform support
- Multi-step Planning
- Natural Language Interaction
- Natural Language Understanding (NLU)
- Network Analysis
- Offline Access
- Onboarding
- Packet & Flow Analysis
- Password Management
- Patch Management
- Performance Baseline
- Performance Logging
- Performance Metrics
- Performance Monitoring
- Performance and Reliability
- Personalization
- Policy Dictation
- Policy Management
- Predictive Analytics
- Predictive Network Maintenance
- Prioritization
- Proactive Assistance
- Proactive Issue Detection
- Problem Solving
- Process Workflow
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Troubleshooting
- Relationship Mapping
- Reminders
- Remote Access/Control
- Remote Monitoring & Management
- Remote Printing
- Remote Reboot
- Remote Wiping
- Reporting
- Reporting & Statistics
- Reporting and Alerts
- Reporting/Analytics
- Reports & Analytics
- Risk Management
- Role-Based Permissions
- Route To Human
- Rules-Based Workflow
- SSL Security
- Screen Sharing
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Self-Healing
- Self-Healing Networks
- Service Level Agreement (SLA) Management
- Service Management (Issue Prioritization)
- Session Recording
- Single Sign On
- Social Media Integration
- Software Asset Inventory
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys
- Tagging
- Task Execution
- Task Management
- Templates
- Text Editing
- Third-Party Integrations
- Threat Detection
- Ticket Assignment
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Ticket Status Updates
- Ticketing
- Ticketing System
- Time Tracking
- Two-Way Audio & Video
- Unattended Access
- Unified Communications Platform
- Usage Information
- User Management
- User Self-Service Assistance
- User, Role, and Access Management
- Version Control
- VoIP
- Voice
- Workflow
- Workflow Automation
- Workflow Management
- Total features92
- 360-Degree Network Visibility
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Access Management
- Active Directory
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Adaptive Responses
- Administration Console
- Alerting
- Alerts/Notifications
- Annotations
- Anomaly Detection
- Application Deployment
- Approval Process Control
- Archiving & Retention
- Asset Discovery
- Asset Lifecycle Management
- Asset Management
- Asset Policy Management
- Asset Tracking
- Attachments/Screencasts
- Audit Management
- Audit Trail
- Automate Ticket Routing
- Automated Tasks Routing
- Automated Ticket Creation
- Automated response
- Automation
- Autonomous Task Execution
- Backup and Recovery
- CRM
- Catalog Management
- Change Management
- Change Tracking
- Checklists
- Cloud Asset Inventory
- Collaboration Tools
- Commenting/Notes
- Compliance
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Conversation Editor
- Credential Management
- Cross-Platform
- Cross-system Integration
- Customer Database
- Customer Experience Management
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Encryption
- Data Import/Export
- Data Separation
- Data Visualization
- Decision Making
- Device Auto Discovery
- Device Compliance
- Device Configuration
- Device Enrollment
- Device Management
- Disaster Recovery
- Document Automation
- Document Capture
- Document Generation
- Document Management
- Document Processing
- Document Review
- Document Storage
- Documentation Management
- Drag & Drop
- Dynamic Network Optimization
- Email to Case
- Encrypted Data Transmission
- Encrypted Password Storage
- Endpoint Inclusiveness
- Endpoint Protection
- Event Logs
- Feedback Collection
- File Management
- File Sharing
- For the IT sector
- Forms Management
- Full Text Search
- Hardware Asset Inventory
- Help Desk
- Help Desk Management
- Human-In-The-Loop
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- ITIL Policy Compliance
- Improvement Suggestions
- Incident Management
- Incident Reports
- Independent Decision Making
- Integration
- Internationalization
- Inventory Management
- Inventory Tracking
- Issue Management
- Knowledge Base Management
- Knowledge Base Utilization
- Knowledge Base/Ticket Integration
- Knowledge Library
- Knowledge Management
- License Management
- Mobile
- Mobile Access
- Mobile Asset Inventory
- Mobile Device Access
- Mobile User Support
- Monitoring
- Multi - Session Handling
- Multi-Channel Communication
- Multi-Monitor Support
- Multi-Network Capability
- Multi-OS Support
- Multi-platform support
- Multi-step Planning
- Natural Language Interaction
- Natural Language Understanding (NLU)
- Network Analysis
- Offline Access
- Onboarding
- Packet & Flow Analysis
- Password Management
- Patch Management
- Performance Baseline
- Performance Logging
- Performance Metrics
- Performance Monitoring
- Performance and Reliability
- Personalization
- Policy Dictation
- Policy Management
- Predictive Analytics
- Predictive Network Maintenance
- Prioritization
- Proactive Assistance
- Proactive Issue Detection
- Problem Solving
- Process Workflow
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Troubleshooting
- Relationship Mapping
- Reminders
- Remote Access/Control
- Remote Monitoring & Management
- Remote Printing
- Remote Reboot
- Remote Wiping
- Reporting
- Reporting & Statistics
- Reporting and Alerts
- Reporting/Analytics
- Reports & Analytics
- Risk Management
- Role-Based Permissions
- Route To Human
- Rules-Based Workflow
- SSL Security
- Screen Sharing
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Self-Healing
- Self-Healing Networks
- Service Level Agreement (SLA) Management
- Service Management (Issue Prioritization)
- Session Recording
- Single Sign On
- Social Media Integration
- Software Asset Inventory
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys
- Tagging
- Task Execution
- Task Management
- Templates
- Text Editing
- Third-Party Integrations
- Threat Detection
- Ticket Assignment
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Ticket Status Updates
- Ticketing
- Ticketing System
- Time Tracking
- Two-Way Audio & Video
- Unattended Access
- Unified Communications Platform
- Usage Information
- User Management
- User Self-Service Assistance
- User, Role, and Access Management
- Version Control
- VoIP
- Voice
- Workflow
- Workflow Automation
- Workflow Management
Integrations
- Total integrations37
- Acronis Cyber Platform
- Acronis Cyber Protect
- Addigy
- AnyDesk
- Autotask PSA
- Auvik
- Axcient
- Backupify
- Barracuda RMM
- Bitdefender GravityZone
- BrightGauge
- BullPhish ID
- Chocolatey
- Cisco Duo
- Cisco Meraki
- Clockify
- CloudRadial
- ConnectWise Automate
- ConnectWise Cybersecurity Management
- ConnectWise PSA
- Crewhu
- Cynet 360
- Cytracom
- Dark Web ID
- Datto RMM
- Datto SaaS Defense
- DeskDirector
- Domotz
- GitHub
- HaloPSA
- Hudu
- IRONSCALES
- IT Glue
- Jamf Pro
- Kaseya BMS
- Kaseya VSA
- Kaseya Vorex
- Keeper Connection Manager
- Keeper Secrets Manager
- Keeper Security
- Liongard
- LogMeIn
- LogMeIn Central
- LogicMonitor
- Lucidchart
- Malwarebytes for Business
- Malwarebytes for Teams
- Microsoft 365
- Microsoft Entra ID
- Microsoft Intune
- Microsoft Outlook
- Microsoft Project Server Subscription Edition
- Microsoft SQL Server
- Microsoft SharePoint
- Microsoft Teams
- Miradore Management Suite
- N-central
- N-sight RMM
- NinjaOne
- Okta
- Pulseway
- QGuard
- Remote Monitoring and Management
- Rewind
- ScalePad Backup Radar
- ScalePad Lifecycle Manager
- ScreenConnect
- ServiceNow
- Slack
- Spanning
- Syncro
- ThreatLocker
- Unitrends Backup
- Unitrends MSP
- Webroot SecureAnywhere
- Xero
- Zapier
- Zomentum Grow
- monday service
- x360Cloud
- x360Recover
- Total integrations49
- Acronis Cyber Platform
- Acronis Cyber Protect
- Addigy
- AnyDesk
- Autotask PSA
- Auvik
- Axcient
- Backupify
- Barracuda RMM
- Bitdefender GravityZone
- BrightGauge
- BullPhish ID
- Chocolatey
- Cisco Duo
- Cisco Meraki
- Clockify
- CloudRadial
- ConnectWise Automate
- ConnectWise Cybersecurity Management
- ConnectWise PSA
- Crewhu
- Cynet 360
- Cytracom
- Dark Web ID
- Datto RMM
- Datto SaaS Defense
- DeskDirector
- Domotz
- GitHub
- HaloPSA
- Hudu
- IRONSCALES
- IT Glue
- Jamf Pro
- Kaseya BMS
- Kaseya VSA
- Kaseya Vorex
- Keeper Connection Manager
- Keeper Secrets Manager
- Keeper Security
- Liongard
- LogMeIn
- LogMeIn Central
- LogicMonitor
- Lucidchart
- Malwarebytes for Business
- Malwarebytes for Teams
- Microsoft 365
- Microsoft Entra ID
- Microsoft Intune
- Microsoft Outlook
- Microsoft Project Server Subscription Edition
- Microsoft SQL Server
- Microsoft SharePoint
- Microsoft Teams
- Miradore Management Suite
- N-central
- N-sight RMM
- NinjaOne
- Okta
- Pulseway
- QGuard
- Remote Monitoring and Management
- Rewind
- ScalePad Backup Radar
- ScalePad Lifecycle Manager
- ScreenConnect
- ServiceNow
- Slack
- Spanning
- Syncro
- ThreatLocker
- Unitrends Backup
- Unitrends MSP
- Webroot SecureAnywhere
- Xero
- Zapier
- Zomentum Grow
- monday service
- x360Cloud
- x360Recover
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