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Remote Monitoring and Management vs Syncro Comparison (2026)
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Good recommendations?
Remote Monitoring and Management
4.5
(461)5
292
4
139
3
18
2
9
1
3
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Syncro
4.6
(149)5
98
4
45
3
5
2
1
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Atera’s next generation patch management helps IT professionals win back hundreds of valuable hours. From customized schedules to cy...
Syncro is an integrated RMM, PSA, and remote access platform for MSPs that provides all the tools you need to manage your clients' IT efficiently and profitably, including scripting, integrated billing, contract management, ticketing, and much more.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.5
461
5
4
3
2
1
292
139
18
9
3
- Value for money
- Ease of use
- Features
- Customer support
88%
would recommend this app4.6
149
5
4
3
2
1
98
45
5
1
0
- Value for money
- Ease of use
- Features
- Customer support
89%
would recommend this appPros
“The ticketing and monitoring features are useful for keeping issues organized, while patch management helps reduce the amount of manual follow-up needed.”
SB
Stacie B.
Assistant Controller
“It gives developers, product teams, and managers a shared view of progress without relying on constant status meetings. Once the projects are structured properly, it makes priorities and dependencies much easier to follow.”
VF
Vincenza F.
Software Engineer
“With everything such as monitoring, remote control, patching, and ticketing in one product, I don’t need to switch between applications unnecessarily.”
TS
Teerasak S.
Integration Service Operation
Pros
“The smart ticket search feature is particularly useful as it allows me to find similar tickets and see resolutions without creating a knowledge base, saving a lot of time.”
JE
Joshua E.
IT Manager
“I use Syncro for endpoint monitoring and management, allowing us to manage large numbers of endpoints in a central, automated way.”
JD
Joshua D.
Support Engineer
“We use Syncro for our Internal IT and we utilize Ticketing, Invoicing, Products and Services as well as Purchase Orders.”
PP
Paul P.
Senior IT Manager
Cons
“Customer support can be slow and unresponsive on complex tickets, while the platform suffers from occasional dashboard lag, connection drops, and noisy false alerts.”
Sushant T.
Staff Engineer
“There are times when the number of alerts can be a little overwhelming, especially when several devices have issues at the same time.”
Varshini B.
cyber security specialist
“The biggest issue for us was that the product didn’t fully live up to how it’s marketed.”
BR
Bradley R.
IT Director
Cons
“The features of splashtop as a remote access tool (no locally visible chat, no user management and no easy multi-monitor viewing is the second issue.”
BB
Ben B.
Engineer
“The third issue I have is with there only being three admin users possible which, in a large organization, does present significant issues, especially when troubleshooting the occasional issue with Syncro support.”
BB
Ben B.
Engineer
“The minor inconveniences of Splashtop and the admin restrictions don't get in the way most of the time and are an annoyance at best compared to the benefits and insights provided to us by the Syncro platform.”
BB
Ben B.
Engineer
- Vendor responds to reviews
- Last reviewa month ago
- Vendor responds to reviews
- Last review10 days ago
Key features
- Total features137
- 360-Degree Network Visibility
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Access Management
- Active Directory
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Adaptive Responses
- Alerts/Notifications
- Annotations
- Anomaly Detection
- Anti Virus
- Application Deployment
- Asset Discovery
- Asset Policy Management
- Asset Tracking
- Attachments/Screencasts
- Automate Ticket Routing
- Automated Tasks Routing
- Automated Ticket Creation
- Automated response
- Automation
- Autonomous Task Execution
- Backup and Recovery
- Billable Items Tracking
- Billing & Invoicing
- Business Process Automation
- CRM
- Calendar Management
- Change Management
- Client Portal
- Cloud Asset Inventory
- Compliance
- Configuration Management
- Contract/License Management
- Conversation Editor
- Cross-Platform
- Cross-system Integration
- Customer Database
- Customer Experience Management
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customization
- Dashboard
- Data Encryption
- Data Separation
- Data Visualization
- Decision Making
- Deployment Management
- Device Auto Discovery
- Device Compliance
- Device Configuration
- Device Enrollment
- Device Management
- Disaster Recovery
- Document Management
- Document Processing
- Dynamic Network Optimization
- Email to Case
- Encrypted Data Transmission
- Endpoint Inclusiveness
- Endpoint Management
- Endpoint Protection
- Event Logs
- Feedback Collection
- File Sharing
- For MSPs
- Hardware Asset Inventory
- Help Desk Management
- Human-In-The-Loop
- IT Asset Management
- IT Asset Tracking
- ITIL Policy Compliance
- Improvement Suggestions
- Incident Management
- Independent Decision Making
- Integration
- Internationalization
- Inventory Management
- Invoice Management
- Issue Management
- Knowledge Base Management
- Knowledge Base Utilization
- Knowledge Base/Ticket Integration
- Knowledge Management
- Live Chat
- Mobile
- Mobile Access
- Mobile Asset Inventory
- Mobile Device Access
- Mobile User Support
- Monitoring
- Multi - Session Handling
- Multi-Channel Communication
- Multi-Monitor Support
- Multi-Network Capability
- Multi-OS Support
- Multi-platform support
- Multi-step Planning
- Natural Language Interaction
- Natural Language Understanding (NLU)
- Network Analysis
- Network Monitoring
- Network Security
- Packet & Flow Analysis
- Patch Management
- Performance Baseline
- Performance Monitoring
- Performance and Reliability
- Personalization
- Policy Management
- Predictive Analytics
- Predictive Network Maintenance
- Prioritization
- Proactive Assistance
- Proactive Issue Detection
- Problem Management
- Problem Solving
- Project Management
- Quotes/Estimates
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Troubleshooting
- Real-time Alerts
- Remediation Management
- Remote Access/Control
- Remote Monitoring & Management
- Remote Printing
- Remote Reboot
- Remote Wiping
- Reporting
- Reporting and Alerts
- Reporting/Analytics
- Resource Management
- Risk Management
- Route To Human
- SSL Security
- Scheduling
- Screen Sharing
- Self Service Portal
- Self-Healing
- Self-Healing Networks
- Server Monitoring
- Service Level Agreement (SLA) Management
- Service Management (Issue Prioritization)
- Session Recording
- Social Media Integration
- Software Asset Inventory
- Summary Reports
- Support Ticket Management
- Surveys
- Task Execution
- Task Management
- Task Scheduling
- Third-Party Integrations
- Threat Detection
- Ticket Assignment
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Ticket Status Updates
- Ticketing
- Time & Expense Tracking
- Time Tracking
- Two-Way Audio & Video
- Unattended Access
- Unified Communications Platform
- Usage Information
- User Management
- User Self-Service Assistance
- User, Role, and Access Management
- VoIP
- Voice
- Workflow
- Workflow Automation
- Workflow Configuration
- Workflow Management
- Total features64
- 360-Degree Network Visibility
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Access Management
- Active Directory
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Adaptive Responses
- Alerts/Notifications
- Annotations
- Anomaly Detection
- Anti Virus
- Application Deployment
- Asset Discovery
- Asset Policy Management
- Asset Tracking
- Attachments/Screencasts
- Automate Ticket Routing
- Automated Tasks Routing
- Automated Ticket Creation
- Automated response
- Automation
- Autonomous Task Execution
- Backup and Recovery
- Billable Items Tracking
- Billing & Invoicing
- Business Process Automation
- CRM
- Calendar Management
- Change Management
- Client Portal
- Cloud Asset Inventory
- Compliance
- Configuration Management
- Contract/License Management
- Conversation Editor
- Cross-Platform
- Cross-system Integration
- Customer Database
- Customer Experience Management
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customization
- Dashboard
- Data Encryption
- Data Separation
- Data Visualization
- Decision Making
- Deployment Management
- Device Auto Discovery
- Device Compliance
- Device Configuration
- Device Enrollment
- Device Management
- Disaster Recovery
- Document Management
- Document Processing
- Dynamic Network Optimization
- Email to Case
- Encrypted Data Transmission
- Endpoint Inclusiveness
- Endpoint Management
- Endpoint Protection
- Event Logs
- Feedback Collection
- File Sharing
- For MSPs
- Hardware Asset Inventory
- Help Desk Management
- Human-In-The-Loop
- IT Asset Management
- IT Asset Tracking
- ITIL Policy Compliance
- Improvement Suggestions
- Incident Management
- Independent Decision Making
- Integration
- Internationalization
- Inventory Management
- Invoice Management
- Issue Management
- Knowledge Base Management
- Knowledge Base Utilization
- Knowledge Base/Ticket Integration
- Knowledge Management
- Live Chat
- Mobile
- Mobile Access
- Mobile Asset Inventory
- Mobile Device Access
- Mobile User Support
- Monitoring
- Multi - Session Handling
- Multi-Channel Communication
- Multi-Monitor Support
- Multi-Network Capability
- Multi-OS Support
- Multi-platform support
- Multi-step Planning
- Natural Language Interaction
- Natural Language Understanding (NLU)
- Network Analysis
- Network Monitoring
- Network Security
- Packet & Flow Analysis
- Patch Management
- Performance Baseline
- Performance Monitoring
- Performance and Reliability
- Personalization
- Policy Management
- Predictive Analytics
- Predictive Network Maintenance
- Prioritization
- Proactive Assistance
- Proactive Issue Detection
- Problem Management
- Problem Solving
- Project Management
- Quotes/Estimates
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Troubleshooting
- Real-time Alerts
- Remediation Management
- Remote Access/Control
- Remote Monitoring & Management
- Remote Printing
- Remote Reboot
- Remote Wiping
- Reporting
- Reporting and Alerts
- Reporting/Analytics
- Resource Management
- Risk Management
- Route To Human
- SSL Security
- Scheduling
- Screen Sharing
- Self Service Portal
- Self-Healing
- Self-Healing Networks
- Server Monitoring
- Service Level Agreement (SLA) Management
- Service Management (Issue Prioritization)
- Session Recording
- Social Media Integration
- Software Asset Inventory
- Summary Reports
- Support Ticket Management
- Surveys
- Task Execution
- Task Management
- Task Scheduling
- Third-Party Integrations
- Threat Detection
- Ticket Assignment
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Ticket Status Updates
- Ticketing
- Time & Expense Tracking
- Time Tracking
- Two-Way Audio & Video
- Unattended Access
- Unified Communications Platform
- Usage Information
- User Management
- User Self-Service Assistance
- User, Role, and Access Management
- VoIP
- Voice
- Workflow
- Workflow Automation
- Workflow Configuration
- Workflow Management
Integrations
- Total integrations36
- Acronis Cyber Platform
- Acronis Cyber Protect
- AnyDesk
- Axcient x360Cloud
- Axcient x360Recover
- Bitdefender GravityZone
- Chocolatey
- Cisco Duo
- Clockify
- CloudRadial
- Cynet 360
- Descartes ShipRush
- Domotz
- Dropbox
- Hudu
- Huntress
- IRONSCALES
- IT Glue
- Keeper Business Password Manager
- Keeper Connection Manager
- Keeper Secrets Manager
- MSP360 Backup
- Malwarebytes for Teams
- Microsoft Entra ID
- Microsoft Outlook
- Microsoft Project Server Subscription Edition
- Microsoft SQL Server
- Microsoft SharePoint
- Microsoft Teams
- Miradore Management Suite
- Mission Control
- Okta
- OpenText Core Endpoint Protection
- PayPal Payments
- Proofpoint Core Email Protection
- QuickBooks Online
- Quoter
- Rewind
- ScalePad Lifecycle Manager
- ScreenConnect
- ShipStation
- Simplesat
- Slack
- Stripe Payments
- Threatdown
- Webroot SecureAnywhere
- WooCommerce
- Worldpay for Enterprise
- Xero
- Zapier
- Zomentum Grow
- monday service
- Total integrations24
- Acronis Cyber Platform
- Acronis Cyber Protect
- AnyDesk
- Axcient x360Cloud
- Axcient x360Recover
- Bitdefender GravityZone
- Chocolatey
- Cisco Duo
- Clockify
- CloudRadial
- Cynet 360
- Descartes ShipRush
- Domotz
- Dropbox
- Hudu
- Huntress
- IRONSCALES
- IT Glue
- Keeper Business Password Manager
- Keeper Connection Manager
- Keeper Secrets Manager
- MSP360 Backup
- Malwarebytes for Teams
- Microsoft Entra ID
- Microsoft Outlook
- Microsoft Project Server Subscription Edition
- Microsoft SQL Server
- Microsoft SharePoint
- Microsoft Teams
- Miradore Management Suite
- Mission Control
- Okta
- OpenText Core Endpoint Protection
- PayPal Payments
- Proofpoint Core Email Protection
- QuickBooks Online
- Quoter
- Rewind
- ScalePad Lifecycle Manager
- ScreenConnect
- ShipStation
- Simplesat
- Slack
- Stripe Payments
- Threatdown
- Webroot SecureAnywhere
- WooCommerce
- Worldpay for Enterprise
- Xero
- Zapier
- Zomentum Grow
- monday service
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