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Babelway Reviews

Overall rating

4.7

/5

33

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.25/10

Reviews by rating

Pros and cons

It is a robust and flexible system. Their customer support is outstanding and helps me complete the.
Excellent support, very mature and stable service for business critical operations.
It is an outstanding B2B platform for setting up, without technical skills and just basic knowledge, your own B2B channels.
This is for me a shortage because when I have a change request on the mapping, I can't do it my selves. I have to follow the online courses but time is what I'm struggle with.
I would have to delve my brain to find something negative about them. If there is anything negative they take the necassary actions to remove impediments.
The errors messages when you try to transfer some files are often difficult to understand. I whish there was an option to record the mappings, a printing option in PDF format for example.
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33 reviews

Recommended

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Harm P.

11-50 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Babelway as a tool to exchange data

Reviewed 5 years ago
Pros

Great tool to help and connect (cloud) applications. We had to make a decision to build a tool ourselves that would be able to generate fixed width, XML, etc output. After some research I found Babelway and my technical consultants started experimenting. We found that the features to generate output, to map fields. to exchange files between business partners is very good. So we decided to start using Babelway instead of building our own solution.

Cons

The pricing structure didn't really fit our business model, but we are working on that and they are open and willing to discuss a mutual acceptable pricing structure.

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Michel J.

Food & Beverages, 501-1,000 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Easy to use B2B platform!

Reviewed 3 years ago

The Babelway platform makes setting up communication with customers, suppliers and other partners easy. Within the ICT department it is possible to this yourself without expensive consultancy. We have moved our EDI platform to Babelway and setup communications (ORDERS, DESADV, INVOIC, VMI), with [SENSITIVE CONTENT HIDDEN] and their members, [SENSITIVE CONTENT HIDDEN]. Is also possible to setup communication with less experienced EDI partners because it is possible to map other formats (CSV, PDF files).

Pros

It is an outstanding B2B platform for setting up, without technical skills and just basic knowledge, your own B2B channels. Setting up communication, do your own mapping, testing and deploying new solutions is easy and fast. You can map a broad spectrum of message types (edifact, xml, json, csv etc.) and you have almost every communication methods at your disposal (X400, AS2, FTP, Email etc.). The platform has also a quick and high-level support department to help you when channels become more demanding.

Cons

It took a little more time then expected to get used to their latest version of the software. Menu items appear since the update on the right site of the screen so more 'mouse movement' is needed. Overal experience is still superb.

SV
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Sally V.

Food Production, 201-500 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Pauwels

Reviewed 2 months ago
Pros

The software is easy in use. so I recommend this

Cons

we do not have any comment on this, this works fine

CA
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Cémal A.

Dairy, 201-500 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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the best platform

Reviewed 3 months ago

We have made a lot of integrations EDI, Peppol, PDF, Mail, ...

Pros

You can do and integrate everything and you can use every input and output AS2, X400, FTP,...

Cons

for the moment nothing, everything can be do with Babelway

TT
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Tom T.

Used daily for 1-2 years

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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Babelway provides a broad spectrum of different possibilities to do sending and receiving of files

Reviewed 5 years ago
Pros

Broad spectrum of connection possibilities: From FTP, E-mail to really specific connections like PEPPOL and Chorus Pro. The intuitive User Interface lets people who don't have a technical background do really technical stuff. They provide a great support both to small as huge companies. (Everyone is treated in an excellent way)

Cons

I would have to delve my brain to find something negative about them. If there is anything negative they take the necassary actions to remove impediments.

GC
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Geert C.

201-500 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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It is a robust and flexible system. Their customer support is outstanding and helps me complete the

Reviewed 5 years ago
Pros

Easy to transform data, setup connectivity, monitor messages and send notifications. Willingness to work with partners who bring their own expertise.

Cons

No cons, I don't know anything negative about their software. Also about their customer support, they help as soon they can.

GK
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Gilles K.

Consumer Goods, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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EDI Brico

Reviewed 8 months ago

Very good

Pros

Features and possibilities of programmation.

Cons

Filtering in table isn't easy to retrieve the informations requested

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Mikkel H.

Information Technology and Services,

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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Best of breed SaaS Integration solution

Reviewed 8 years ago

We have used Babelway as our preferred 3rd party integration solution between Tradeshift and our customers and suppliers for several years. Our customers have complex needs to integrate their ERP systems to the Tradeshift platform in order to exchange purchase orders & invoices etc. We also use Babelway to handle complex integrations towards strategic suppliers. Tradeshift helps buyers and suppliers transform the way they connect, transact and collaborate with e-invoicing and procure-to-pay software. We strengthen buyer-supplier relationships through the power of our network, our proven supplier onboarding methods, and our agile, scalable platform.

Pros

Babelway is 100% cloud-based and the team behind Babelway have deep domain expertise in P2P processes. The platform already have connectors to Tradeshift as well as several other ERP systems and it is easy to do mapping between legacy formats and modern business document formats like Universal Business Language.

Cons

Babelway offers a great tool for the technically inclined IT personel. It is not a end-user tool and it was never designed with end-users in mind.

KP
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Karel P.

Information Technology and Services, 51-200 employees

Used weekly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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SAAS with benifits

Reviewed 7 months ago
Pros

Opposite to other EDI-providers, you have total control of all EDI-setups. Nevertheless you can count an a team of specialists when you're stuck

Cons

I have the impression some things can only be realised by uploading xml and not by using the software.

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Juan Pablo B.

Hospitality, 1-10 employees

Used weekly for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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DIY EDI Communication HUB

Reviewed 2 years ago
Pros

It's so simple to start and create your first workflows , customer service is great and helps when is needed. Testing and deploying is really simple and easy to activate. Simplicity should the biggest asset for Babelway

Cons

If you are looking to have different monitor dashboards can be a bit hard to set it up or create your first one.

MS
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Martin S.

Plastics, 501-1,000 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Do it yourself made easy

Reviewed 3 years ago

Currently having more than 20 Automotive Customers around the world connected to our 3 manufacturing plants and still more to come. All with just a small monthly fee compared to others.

Pros

after struggling for 1 year to start an EDI process with 1 Customer using a different software we stepped into the Babelway software trying to manage the business on our own. within 2 Months with the help of fantastic helpdesk people of Babelway we were live. After 2 years still learning new stuff but the Babelway software helps you quickly find your way.

Cons

Integration was at first difficult as we had no experience with EDI at all but once we managed the first one the others were easy. What I least like is that when you deployed a channel there is no way to go back to the previous status, at least I don't know how to.

JH
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Jennifer H.

Entertainment, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Babelway is a great EDI Partner

Reviewed 3 years ago

The Babelway Team is always available to help and and answer questions and research all problems that we experience.

Pros

The product is easy to use and understand.

Cons

I do not currently have any cons regarding this product.

es
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etienne s.

Retail, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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projet publication facture

Reviewed 10 months ago

Les affiliés de Delhaize se plaignaient du temps qu'ils passaient à organiser tous les documents (factures-note de crédit) , ainsi que leur rapports ... Maintenant , nous avons la certitude d'un archivage ( 7ans) de qualité, et facilement consultable. Nos affiliés peuvent délégués la gestion de leurs documents à leur comptable.

Pros

l'équipe BBW a tout mis en oeuvre pour répondre au besoin de DLL; à savoir fournir une platform légale d'archivage (pour Delhaize et pour ses affiliés) et consultation des documents financiers.

Cons

Limitation dans les choix de présentation des écrans ; mais en final cela simplifie la décision et rend le support plus simple.

Showing original review in French. See translation

GB
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Griet B.

Entertainment, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Babelway is fast to react on support tickets. Also to find together a solution with the customer.

Reviewed 5 years ago

Our benefits is that we have one provider for all our edi customers. In the past we worked with several providers but to manage this was difficult.

Pros

The software is simple to use (for users and administrator). It had a good structure and a good overview.

Cons

The mapping is done by Babelway. This is for me a shortage because when I have a change request on the mapping, I can't do it my selves. I have to follow the online courses but time is what I'm struggle with.

RF
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Renato F.

Retail,

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Versatile and powerful solution

Reviewed 7 years ago

The Babelway "Self-Service" solution allows to set up many flows with a lot of communication protocols easily. The product is so versatile that fits perfectly to the business' needs (not only for EDI). And if you cannot make it on your own about mappings or transformations, the Babelway Support Team is ready to help you to find solutions quickly and with great efficiency. In conclusion, an amazing leading service quality for an amazing product!

Pros

No pros were added to this review

Cons

No cons were added to this review

AR
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Verified reviewer

Computer Software,

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent support, very mature and stable service for business critical operations

Reviewed 5 years ago

Easy integration with a range of ERP systems with limited effort and a scalable set-up.

Pros

The best customer support: they go very far to help you out, and they are extremely fast. The platform is also very fast in processing data, and it seams very reliable and designed for business critical processes.

Cons

The documentation is not detailed enough to help you through more specific details with different formats and transformations. I had to contact support several times for questions that could have been answered in documentation.

EB
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Eric B.

Transportation/Trucking/Railroad, 1,001-5,000 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Review after Golive

Reviewed a year ago

The product help to cover the requirements in time and budget

Pros

- Cover the requirements - good support of implementation manager at babelway - Some development done to match requirement (SSO for isntance)

Cons

- Navigation in the product not straight forward - no seprate envirnment for TEST and PROD (risk of errors) - some fucntionalites missing out of the box (SSO, Add comments to PEPPOL inscription)

CV
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Christian V.

Publishing, 10,001+ employees

Used weekly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Use & Support

Reviewed a year ago
Pros

Easily to use and very good support. ALso fast answer

Cons

Export of reports. An ease report would be nice

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Maurizio P.

Computer Software, 201-500 employees

Used weekly for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great benefit with small effort

Reviewed 3 years ago
Pros

Mostly I appreciate the easy of the usage, the short learning curve, the powerful connectors. Every module is improved continuously with fixes and technology updates.

Cons

Some difficulties in the correct visualization of the related channels, mainly in case of complex processes.

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Dave R.

Information Technology and Services,

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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Next generation B2B

Reviewed 8 years ago

More and more of our customers are starting to truely integrate their processes and workflows with their business partners or to serve their customers. Babelway gives us the ideal online platform to help our customers achieve their goals. Using Babelway, there is no longer the need to build 1 time customisation tools or scripts, but we can just use their standard ERP software's (structured) export formats (Excel or XML) and bring that into Babelway. Within Babelway we use their excellent online mapping tool and setup the communication with the customers or suppliers. After that it's testing, testing and go.

Pros

Eliminates customisation and allows you to use standard export tools that are allready present in most ERP systems. Focus on being the best B2B integration platform and it's up to you how to use it. Excellent support. Willingness to work with partners who bring their own expertise.

Cons

There is a learning curve, but not a steep one.

JS
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Jeff S.

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  • Value for money
  • Ease of use
  • Features
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Babelway permited our company to exhange data with a national known insurance company

Reviewed 8 years ago

The Babelway system was robust enough to handle all of the special file requirements of our business partner, which included encrypting two of the files, creating files in a multi-record format (Header, Details and Footer records for each insured in the same file ), fixed length data, etc. The system permitted us to test our data transformations before we sent them to our customer. Babelway permitted us to monitor our out going and in coming files. It is a very complete package. Since I did not have a lot of time to read the entire manual, their customer support was outstanding and helped me complete the interface on time.

Pros

No pros were added to this review

Cons

No cons were added to this review

PC
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Philippe C.

Information Technology and Services,

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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About Babelway

Reviewed 8 years ago

Babelway is a robust, flexible, scalable solution and well suited to the needs of SME. The team's expertise is not limited to the provision of a platform, services are adapted to our needs while respecting the standards.

Pros

No pros were added to this review

Cons

No cons were added to this review

MB
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Mathieu B.

Construction, 201-500 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Peppol e-Invoicing

Reviewed a year ago
Pros

Very simple integration with our software infrastructure

Cons

The product suits our needs, all required features have been found, so we cannot evaluate the whole product

SC
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Stefano C.

Computer Software, 51-200 employees

Used weekly for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A lot of setu option and a good upport

Reviewed 3 years ago
Pros

I used the Babelway Product to iplement an EDI Peppol channel between two companies. I found it userfriendly and I was helped during the whole process by a reactive support team.The Babelway Academy helped me a lot.

Cons

The errors messages when you try to transfer some files are often difficult to understand. I whish there was an option to record the mappings, a printing option in PDF format for example.

ZB
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Zheni B.

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Work experience with Babelway

Reviewed 8 years ago

Before using Babelway for the first time, I had little technical knowledge and experience. However, I found Babelway relatively easy to use. It took little time to start creating mappings and using the platform for investigating different issues. It is also easy to make corrections or other changes when needed. Furthermore, from my experience their customer service is reliable and professional.

Pros

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Cons

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