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EDI HQ Pricing, Features, Reviews and Alternatives
EDI HQ product overview
What is EDI HQ?
EDI HQ is an electronic data interchange (EDI) solution that is designed to support clients in the retail, manufacturing, logistics, healthcare, and transportation industries. It provides organizations with a powerful platform that can be tailored to meet unique business needs. The EDI solution features one-click trading partner onboarding and an intuitive, custom dashboard with built-in alerts that help users avoid costly mistakes.
Key benefits of using EDI HQ
Typical customers
Platforms supported
Support options
Training options
EDI HQ features
Functionality
4.5
/5
47
Total features
57
3 categories
Most valued features by users
Functionality contenders
EDI HQ users reviews
Overall Rating
4.7
/5
47
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.23/10
33
13
1
0
0
Jim A.
Overall rating contenders
Alix S.
Verified reviewer
Used daily for 2+ years
Review source
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25+ years of EDI experience and this is the only product I've ever used and liked. I support other EDI customers using other software and this one is hands down the best of breed.
The software is very intuitive making it easy to query and find data. The mapping tool is the best I've come across allowing for highly customized mapping. With the scheduler, EDI can be run automated and unattended and will alert you if it needs help.
There is a reporting tool but you can't really create your own reports without help. Most times I just want to be able to export a line view to excel. That would be a nice value add.
Anonymous Reviewer
Verified reviewer
Used daily for 1-2 years
Review source
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Ease of use, Control, visibility
~The dashboard is one of the best feature where you can create and arrange what type of view matters to your daily job whether you are: Admin, operator or viewer. ~The Jobs and automation allows you customized alerts and reports delivered right to your inbox. ~Everything is visible and can drill to the detail which allows the Admin and Operators to explain easily to the regular users. ~The client...
~The adhoc reporting which links to Crystal report are kind of phased out. I hope they can develop this to allow reporting flexibility. The standard reports are the only report you can run against your filters. ~The filters are not exportable or extractable. I hope that they will develop the option to download or extract the filters even just the header to an excel file or csv file. Or at least have the ability to highlight then copy so we can paste on the excel spreadsheet.
Christy P.
Review source
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The software itself is good, however, we wish the customer service and support were sufficient to better support its customers. Unable to technically support our rapidly growing company and requirements with advanced setup such as clustering, failover. Estimates for consulting work continue to be underestimated, and delivery takes much longer than promised. Turnover in sales and account management continues to make our project difficult.
No pros were added to this review
No cons were added to this review
We are so sorry to hear about your unhappiness with the recent support at 1EDISource. Garden of Life has been a valued customer of 1EDISource, Inc. for many years and we have successfully collaborated on a number of successful projects. While there have been some challenges, the most current initiative remains a high priority and we are dedicated to driving its success. Organizationally we are fully committed to providing an exceptional customer experience and will work tirelessly to ensure your problem is solved.
Kevin W.
Verified reviewer
Chemicals, 201-500 employees
Used daily for 2+ years
Review source
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increased efficiency and functional department ownership of issues that are related to their respective departments.
ease of use, user friendly - can troubleshoot issues without spending too much time researching root cause. Overall the tool has a short learning curve and several functional departments can use the tool to review potential issues and correct them.
The tool is a little expensive but overall it provides value that is probably offset by the cost based on the comments i provided in the "PRO" section. We really don't have any "CONS" from the user community that utilize the tool.
Rachel M.
Verified reviewer
201-500 employees
Used daily for 1-2 years
Review source
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Ease of use is the best thing about it. When I first started using this software, I was brand new to the EDI process. I was able to quickly learn how to edit the maps and there are a plethora of tools to use to get it to work the way you need it to. Everything is pretty straightforward and I only had to reach out to 1EDISource for a few things that I couldn't figure out on my own. Overall, I have been very pleased with this software and would absolutely recommend it to others.
Honestly, there isn't really anything I don't like about this software. I never came across a problem that I couldn't solve.
EDI HQ FAQs and common questions
Q. Who are the typical users of EDI HQ?
EDI HQ has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Q. What languages does EDI HQ support?
EDI HQ supports the following languages:
English
Q. Does EDI HQ offer an API?
No, EDI HQ does not have an API available.
Q. What other apps does EDI HQ integrate with?
EDI HQ integrates with the following applications:
Epicor for Retail, Sage Intacct, Infor Cloud ERP, Sage 300cloud, NetSuite, Kinetic, SyteLine, Sage X3, Microsoft 365, Epicor for Automotive, Sage 500, Sage 100cloud, Dynamics 365 Business Central, Infor Distribution SX.e, JD Edwards EnterpriseOne
Q. What level of support does EDI HQ offer?
EDI HQ offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, FAQs/Forum, 24/7 (Live rep)
Common EDI HQ comparisons
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