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EDI HQ Logo
EDI HQ

Complete EDI Software Solutions and Expert In-House Support

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EDI HQ Pricing, Features, Reviews and Alternatives

EDI HQ product overview

What is EDI HQ?

EDI HQ is an electronic data interchange (EDI) solution that is designed to support clients in the retail, manufacturing, logistics, healthcare, and transportation industries. It provides organizations with a powerful platform that can be tailored to meet unique business needs. The EDI solution features one-click trading partner onboarding and an intuitive, custom dashboard with built-in alerts that help users avoid costly mistakes.

Key benefits of using EDI HQ

  • Speed: One-click trading partner onboarding enables the finding of information quickly and sends custom alerts to minimize errors and fines.

  • Visibility: Users can build their dashboard to ensure full control and leverage an EDI Reader that translates raw EDI data into plain English, sending multiple transactions with a single click.

  • Flexibility: EDI/HQ grows with businesses and integrates seamlessly with ERP, accounting, or warehouse management systems.

  • Intelligence: EDI HQ handles key events and tasks with the ability to recognize problems and informs users immediately as they occur.

  • Support: Seasoned consultants averaging six years in the field boasting service records in the top 10% of U.S. software companies.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Phone Support
    Knowledge Base
    FAQs/Forum
    24/7 (Live rep)

    Training options

    Live Online
    Documentation
    In Person
    Webinars

    EDI HQ features

    Functionality

    4.5

    /5

    47

    Total features

    57

    3 categories

    Most valued features by users

    API
    Reporting/Analytics
    Third Party Integrations
    Activity Dashboard
    Alerts/Notifications
    Reporting & Statistics
    Monitoring
    Data Import/Export

    Functionality contenders

    EDI HQ users reviews

    Overall Rating

    4.7

    /5

    47

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.23/10
    Rating distribution

    5

    4

    3

    2

    1

    33

    13

    1

    0

    0

    Pros
    The project just successfully went live and I look like the hero for using an in-house tool to get the job done. And our EDI guys love it too for actual EDI transmissions.
    The ability to have complete control over all aspects of the EDI process. And being able to do our own custom processes with ease, is a huge win.
    I love the ability to define my own file handling methods. The filtering for the transactions is easy to use and the flexibility of this software is fantastic.
    Cons
    Risk and costs: if there are any problems or changes I have to pay for their updates and resolution. So in our relationship I bear all of the risk and costs.
    Initial learning curve was steeper than experienced with other EDI applications. Dashboard layout and design can intimidate and confuse new users.
    I don't know how to map something, but not have it sent. Missing visibility of standards.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    No better EDI software on the market

    Reviewed 4 years ago

    25+ years of EDI experience and this is the only product I've ever used and liked. I support other EDI customers using other software and this one is hands down the best of breed.

    Pros

    The software is very intuitive making it easy to query and find data. The mapping tool is the best I've come across allowing for highly customized mapping. With the scheduler, EDI can be run automated and unattended and will alert you if it needs help.

    Cons

    There is a reporting tool but you can't really create your own reports without help. Most times I just want to be able to export a line view to excel. That would be a nice value add.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    I love the dashboard and the readable format version.

    Reviewed 5 years ago

    Ease of use, Control, visibility

    Pros

    ~The dashboard is one of the best feature where you can create and arrange what type of view matters to your daily job whether you are: Admin, operator or viewer. ~The Jobs and automation allows you customized alerts and reports delivered right to your inbox. ~Everything is visible and can drill to the detail which allows the Admin and Operators to explain easily to the regular users. ~The client...

    Cons

    ~The adhoc reporting which links to Crystal report are kind of phased out. I hope they can develop this to allow reporting flexibility. The standard reports are the only report you can run against your filters. ~The filters are not exportable or extractable. I hope that they will develop the option to download or extract the filters even just the header to an excel file or csv file. Or at least have the ability to highlight then copy so we can paste on the excel spreadsheet.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    1EDISource - software is adequate but customer service and technical support needs improvement

    Reviewed 6 years ago

    The software itself is good, however, we wish the customer service and support were sufficient to better support its customers. Unable to technically support our rapidly growing company and requirements with advanced setup such as clustering, failover. Estimates for consulting work continue to be underestimated, and delivery takes much longer than promised. Turnover in sales and account management continues to make our project difficult.

    Pros

    No pros were added to this review

    Cons

    No cons were added to this review

    Vendor response

    We are so sorry to hear about your unhappiness with the recent support at 1EDISource. Garden of Life has been a valued customer of 1EDISource, Inc. for many years and we have successfully collaborated on a number of successful projects. While there have been some challenges, the most current initiative remains a high priority and we are dedicated to driving its success. Organizationally we are fully committed to providing an exceptional customer experience and will work tirelessly to ensure your problem is solved.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    overall excellent!

    Reviewed 4 years ago

    increased efficiency and functional department ownership of issues that are related to their respective departments.

    Pros

    ease of use, user friendly - can troubleshoot issues without spending too much time researching root cause. Overall the tool has a short learning curve and several functional departments can use the tool to review potential issues and correct them.

    Cons

    The tool is a little expensive but overall it provides value that is probably offset by the cost based on the comments i provided in the "PRO" section. We really don't have any "CONS" from the user community that utilize the tool.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    This is excellent software. Even for a novice, it was easy to learn and works very well.

    Reviewed 4 years ago
    Pros

    Ease of use is the best thing about it. When I first started using this software, I was brand new to the EDI process. I was able to quickly learn how to edit the maps and there are a plethora of tools to use to get it to work the way you need it to. Everything is pretty straightforward and I only had to reach out to 1EDISource for a few things that I couldn't figure out on my own. Overall, I have been very pleased with this software and would absolutely recommend it to others.

    Cons

    Honestly, there isn't really anything I don't like about this software. I never came across a problem that I couldn't solve.

    EDI HQ FAQs and common questions

    Q. Who are the typical users of EDI HQ?

    EDI HQ has the following typical customers:
    Large Enterprises, Mid Size Business, Small Business


    Q. What languages does EDI HQ support?

    EDI HQ supports the following languages:
    English


    Q. Does EDI HQ offer an API?

    No, EDI HQ does not have an API available.


    Q. What other apps does EDI HQ integrate with?

    EDI HQ integrates with the following applications:
    Epicor for Retail, Sage Intacct, Infor Cloud ERP, Sage 300cloud, NetSuite, Kinetic, SyteLine, Sage X3, Microsoft 365, Epicor for Automotive, Sage 500, Sage 100cloud, Dynamics 365 Business Central, Infor Distribution SX.e, JD Edwards EnterpriseOne


    Q. What level of support does EDI HQ offer?

    EDI HQ offers the following support options:
    Email/Help Desk, Phone Support, Knowledge Base, FAQs/Forum, 24/7 (Live rep)

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